Lettings Direct
Southampton, SO14
1.1/5, 29 reviews
0% recommended
33% lettings valuation accuracy
0% lettings fee satisfaction

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“If you decide to rent a property through lettings direct ......”

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Apr 24,2014
Minithumbdown
By: 'Chris0914'
Apr 24,2014
3 people found
this helpful
If you decide to rent a property through lettings direct they will take you for as much money as they possibly can during your tenancy and at the end. They never help to get problems sorted whilst you are living there. For example, our oven stopped working so we informed lettings direct the next day. But they did nothing apart from getting somebody to come round to give them a quote. They left us without an oven for 12 weeks of a 6 month tenancy, which was the period over christmas and new year. My fiancƒÂ©e was also pregnant during this, yet they showed total disregard for everything.

We also had the ceiling in the spare bedroom collapse through water damage from the bad weather. The fact that it had happened wasn't anybody's fault but when it came to us wanting them to do something about it, they did nothing. The water that came into the room sent a lot of our furniture and clothes mouldy and ruined my laptop. Yet again lettings direct showed a total lack of caring and said that it wasn't their problem..

Upon us leaving the flat I went back round approx 2 days after we left to collect any remaining mail. Upon walking in I saw that everything we had reported over the past 6 months was now being done. There was a new cooker fitted and the ceiling and flooring in the spare room were being sorted.

I feel that lettings direct are an absolute disgrace and should not be aloud to do business like this.

Please carefully think about whether you want to take on a property with this company..

I strongly would NOT recommend it.
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Latest Reviews

View all Reviews 29
21st Jul 2020
reviewed by 'annette'
“I have been renting from Knights Porter for 9 months and have found the service to be extremely poor. We have ......”
7th Jun 2018
reviewed by 'Anonymous'
“I raised the following issue in February until now in June the agent have not resolved :Leak from the bathroom ......”
2nd Feb 2018
reviewed by 'Anonymous'
“WARNING, they seem to have changed their name to 'Knights Porter', possibly in an attempt to rebrand themselves. Different name, ......”
14th Sep 2017
reviewed by 'Beryl'
“if you want abysmal service, unprofessionalism and a total disregard for tenants health and safety at a top price - ......”
11th May 2017
reviewed by 'Dweller37'
“We have rented through lettings direct for more than 8 months now. They are breathtakingly poor in terms of customer service. ......”
10th Mar 2017
reviewed by 'P_S'
“Cancelled on me twice, both times one hour before end of business hours the preceding day. The first time I ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Lettings Direct
1 Canute Road
Southampton
Hampshire
SO14 3FA
02380 703 10

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 0% £338 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 21 0 0 0 0 0 6
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Southampton, SO14
Southsea - Portsmouth, PO5

“Uncommunicative, unresponsive and unprofessional...”

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Jul 21,2020
Minithumbdown
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Laura
By: 'annette'
Jul 21,2020
3 people found
this helpful
I have been renting from Knights Porter for 9 months and have found the service to be extremely poor. We have terminated the tenancy and have over paid rent to the tune of £650. They ignore emails and have so far not refunded. (Not deposit, over payment ...
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“No no no completely rubbish!!!!!!...”

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Jun 07,2018
Minithumbdown
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Clare
By: 'Anonymous'
Jun 07,2018
0 people found
this helpful
I raised the following issue in February until now in June the agent have not resolved : Leak from the bathroom as completely damaged and create Mould in my 6 month daughter room and the neighbour apartment... if I have to describe all about this ongoing issue ...
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Comment on agent fees
Bad
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“WARNING, they seem to have changed their name to 'Knights ......”

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Feb 02,2018
Minithumbdown
By: 'Anonymous'
Feb 02,2018
0 people found
this helpful
WARNING, they seem to have changed their name to 'Knights Porter', possibly in an attempt to rebrand themselves. Different name, same scum. Stay away. At best, utterly incompetent, at worst, deceitful. My experience is pretty much the same as all the 1* reviews on there. In ...
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Comment on agent fees
Highest fees I've ever seen - you would hope that at least the customer service is acceptable, but echoing the thoughts of others on here, they are absolutely useless and unprofessional. They will charge you for literally everything they can get their dirty hands on - check out fees, and charging to protect my own deposit?! Disgraceful
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“if you want abysmal service, unprofessionalism and a total disregard ......”

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Sep 14,2017
Minithumbdown
By: 'Beryl'
Sep 14,2017
4 people found
this helpful
if you want abysmal service, unprofessionalism and a total disregard for tenants health and safety at a top price - this is the agent for you!! If you are a student and want to be treated with contempt - bingo! this is the agent for ...
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Comment on agent fees
When you have to pay for NOT renewing a tenancy with them you know something is wrong....
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“We have rented through lettings direct for more than 8 months ......”

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May 11,2017
Minithumbdown
By: 'Dweller37'
May 11,2017
3 people found
this helpful
We have rented through lettings direct for more than 8 months now. They are breathtakingly poor in terms of customer service. It is difficult to say whether this is due to ineptitude or willful aviodance of purpose. Email them about something and expect no reply. We ...
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Comment on agent fees
not entirely sure what we are paying for with these
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“Cancelled on me twice, both times one hour before end ......”

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Mar 10,2017
Minithumbdown
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Laura
By: 'P_S'
Mar 10,2017
5 people found
this helpful
Cancelled on me twice, both times one hour before end of business hours the preceding day. The first time I especially took the day off work as they said they can only do viewings on weekdays (it was a Friday), then they suddenly said they ...
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Comment on agent fees
Don't know but can guess they're a joke too
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“Laura cancelled 3 times the appointment to view a property. I ......”

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Feb 27,2017
Minithumbdown
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Laura
By: 'Anonymous'
Feb 27,2017
4 people found
this helpful
Laura cancelled 3 times the appointment to view a property. I have called her a couple of times, but no response. As a prospective tenant, I felt that I was treated with utter disregard.When I then complained to a manager, she too disregarded the lack ...
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Comment on agent fees
Ridiculous agency fees
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“This is the worst agency I've ever rented from. As ......”

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Feb 26,2017
Minithumbdown
By: 'Superhero'
Feb 26,2017
2 people found
this helpful
This is the worst agency I've ever rented from. As a student, I've done my fair share of renting properties. Overall Lettings Direct has been the worst agency I've ever experienced by a long shot. I'm not the type of individual who writes reviews ever......
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Comment on agent fees
No go agency - fees are extortionate and completely unjustifiable.
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“PLEASE READ THIS - DO NOT USE THIS AGENCY.I ......”

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Feb 07,2017
Minithumbdown
By: 'Gobsmacked'
Feb 07,2017
5 people found
this helpful
PLEASE READ THIS - DO NOT USE THIS AGENCY. I stumped up £875 for a deposit I was informed was 'Protected' under a government scheme, which makes it sound legitimate. 3 days after I moved out I received an e-mail from them listing what they would be ...
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Comment on agent fees
Crazy, £225 in fees if I remember rightly, plus the deposit of £875, plus one months rent up front. Say goodbye to the deposit now...
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“Appalling estate agents, if I could give them zero stars ......”

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Oct 24,2016
Minithumbdown
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Laura
By: 'Ex-tenant'
Oct 24,2016
3 people found
this helpful
Appalling estate agents, if I could give them zero stars I would. Fees are extortionate, staff are uncooperative and argumentative. From the day we moved in both myself and my partner were made to feel as if we were not trusted - as if tenants ...
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Comment on agent fees
Extortionate fees, this seems to be how this agency make their money. When your contract runs out, we had a year contract, rather than do what most agents do is to continue the contract on a rolling basis Letting Direct attempt to oblige tenants to sign a new contract, locking them in for another 6 or 12 months and charging a £200 fee in the process. As a previous reviewer comments there is a £95 deposit release fee when you move out, even though there is a third party company that deals with the deposit and seems to do all the admin for the deposit. Finally in moving to a new rental property as standard I needed a reference from my previous agency - I was charged £20 for that.
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“Worst agent by far in 20+ years of letting. DO NOT ......”

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Sep 26,2016
Minithumbdown
By: 'Disgusted'
Sep 26,2016
3 people found
this helpful
Worst agent by far in 20+ years of letting. DO NOT USE!! Very low standards which they consistently fail to meet. All they are interested in is collecting monthly management fee. Their property inspection reports are a joke. Each report said everything was 'Clean and Tidy' ...
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Comment on agent fees
Lousy management, definitely not value for money. Any repairs carry a hefty premium. I was even charged for a quote which was extortionate so I had another firm carry out repairs. Property inspections can't be trusted.
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“I can't remember who I dealt with, but as a ......”

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Jun 16,2016
Minithumbdown
By: 'SL'
Jun 16,2016
3 people found
this helpful
I can't remember who I dealt with, but as a prospective tenant, I felt that I was treated with utter disregard. I had to repeat information and answers to questions numerous times, including that I was not on benefits, and would be the only person ...
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“I waited to receive my deposit back before writing this, ......”

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Feb 16,2016
Minithumbdown
By: 'Ellie'
Feb 16,2016
4 people found
this helpful
I waited to receive my deposit back before writing this, because this letting agent cannot be trusted. Utter shambles from start to finish. Told to turn up midday on my move in day to collect the keys - turn up to be told they still ...
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What agent could do to change your mind?
Bad, not sure what my admin fees paid for as they didn't get the admin done on time, had a renewal fee of over ‚£100 and a ‚£95+VAT check out fee.
Attached Filesnbsp;
Comment on agent fees
Bad, not sure what my admin fees paid for as they didn't get the admin done on time, had a renewal fee of over ‚£100 and a ‚£95+VAT check out fee.
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“Since I have been with letting direct they have been ......”

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Dec 16,2015
Minithumbdown
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Mitchelle
By: 'Mathew'
Dec 16,2015
3 people found
this helpful
Since I have been with letting direct they have been terrible would advise everyone to stay well away since I moved in it took 5/6 months to get back to me for decorating and the first two nights I stayed there I slept in a gas ...
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What agent could do to change your mind?
Could never happen very disappointed how I have been treated!
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“A Strong advise: Do not use this letting agent, no ......”

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Jun 24,2015
Minithumbdown
By: 'Pankaj'
Jun 24,2015
5 people found
this helpful
A Strong advise: Do not use this letting agent, no matter how good the property is. You will make your life miserable staying in the property managed by them and even after you vacate the property, they will just try to mint money. This letting ...
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What agent could do to change your mind?
Agent just charged around 200 pounds (dont remeber exact amount) as check-in fee. But only made the checkin a horrible experience. It charged 95 pounds for deposit release fee, which I don't understand why.
Attached Filesnbsp;
Comment on agent fees
Agent just charged around 200 pounds (dont remeber exact amount) as check-in fee. But only made the checkin a horrible experience. It charged 95 pounds for deposit release fee, which I don't understand why.
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“I have rented my property out for over 5 years through ......”

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Apr 16,2015
Minithumbdown
By: 'Ruth'
Apr 16,2015
4 people found
this helpful
I have rented my property out for over 5 years through Approved Property in Havant and was always happy with the services however ! They were taken over by Lettings Direct in December last year and that was when my problems started. Firstly the rent is always ...
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“Me and my wife had problems with this agency since ......”

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Apr 13,2015
Minithumbdown
By: 'Mara'
Apr 13,2015
5 people found
this helpful
Me and my wife had problems with this agency since we started the tenancy and when we left the property 8 moths ago the thing started getting crazy. We rented the property for 2 years and a half and at every inspections they were very happy with ...
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By: LD
Jun 24, 2015
View all comments (1)
We are disappointed to hear that a Tenant was unhappy with the end of tenancy procedure. As with all residential tenancies there is a contractual obligation for exiting tenants to have properties cleaned which includes carpets. At the end of the tenancy period the Letting Agent is instructed by the Landlord to perform a check-out which is a report based on the original property inventory. The purpose of the report is to ensure that the property has been left in a similar condition to that of the ...

“The service is consistent, consistently unhelpful, consistently unprofessional & consistently incompetent. ......”

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Nov 27,2014
Minithumbdown
By: 'Sunshine21'
Nov 27,2014
4 people found
this helpful
The service is consistent, consistently unhelpful, consistently unprofessional & consistently incompetent. Be wary of agencies that do show pride in their service by displaying an on-line list of its staffs names, roles & personal contact details. As stated on this website, "This firm is ranked 12666 out of 12725 ...
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What agent could do to change your mind?
Be helpful, maintain professionalism in terms of customer service and communication, do your job competently by responding to email/telephone concerns regarding repairs and maintenance of the property to a standard expected by both landlord and tenant.
Attached Filesnbsp;
Comment on agent fees
The agency is similar to all others, Excessive fees charged for services including inventories, check-in, check-outs, administration that have no real legal standing and could perhaps be made cheaper by having a standard package charge that reflects the work/manpower involved
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“Never ever will i try and rent a property through ......”

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Sep 11,2014
Minithumbdown
By: 'Tegen'
Sep 11,2014
3 people found
this helpful
Never ever will i try and rent a property through this agency again they were utterly appalling in all aspects of there work and nearly left me homeless. i viewed a property through them and decided i liked it and wanted to go through all ...
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Comment on agent fees
Over priced for useless agents
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“This has been the worst maintenance we have recieved from ......”

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Jun 11,2014
Minithumbdown
By: 'Unhappy'
Jun 11,2014
3 people found
this helpful
This has been the worst maintenance we have recieved from a lettings agency ever. Absolutely appalling. Our boiler broke down and they left us without hot water for over one month.. Their communication was poor and we felt like we were chasing them up most ...
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“If you decide to rent a property through lettings direct ......”

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Apr 24,2014
Minithumbdown
By: 'Chris0914'
Apr 24,2014
3 people found
this helpful
If you decide to rent a property through lettings direct they will take you for as much money as they possibly can during your tenancy and at the end. They never help to get problems sorted whilst you are living there. For example, our oven ...
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“If you rent with Lettings Direct they will come back ......”

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Jan 15,2014
Minithumbdown
By: 'An'
Jan 15,2014
3 people found
this helpful
If you rent with Lettings Direct they will come back to you for more money at every opportunity. As well as the standard agency fee when renting a property they take £95 + VAT every time you renew your contract, plus a further £95 + VAT at the end ...
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“If you rent with Lettings Direct they will come back ......”

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Jan 15,2014
Minithumbdown
By: 'An'
Jan 15,2014
2 people found
this helpful
If you rent with Lettings Direct they will come back to you for more money at every opportunity. As well as the standard agency fee when renting a property they take £95 + VAT every time you renew your contract, plus a further £95 + VAT at the end ...
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“Lettings-Direct is an awful company to deal with in every ......”

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Nov 22,2013
Minithumbdown
By: 'Ed'
Nov 22,2013
3 people found
this helpful
Lettings-Direct is an awful company to deal with in every single respect. Upon checking out of the property they have tried every means of extracting monies from me. ranging from charging for unecessary cleaning of items that were originally found dirty, replacement of items that ...
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“The first agent I had to deal with did not ......”

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Aug 19,2013
Minithumbdown
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Harriet
By: 'Southampton'
Aug 19,2013
3 people found
this helpful
The first agent I had to deal with did not inform me of all the fees that were stated in the contract. There were extra fees included in the pages at the end of the contract that I had to pay when the contract ended. ...
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What agent could do to change your mind?
The agents should have been more transparent and inform me of all the fees. I did not read the contract because I did not have the time and it is full of Jargon. I have moved several times and read previous contracts. These generally say the same thing. They cannot expect one to read the whole contract, especially in the case of a more experienced tenant. Therefore, they should have a more transparent attitude. They only pretend to be friendly or transparent. They only work in the interest of the Company or of the Landlord, not that of the tenant.
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“The agent arrived late for the viewing of the property. ......”

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Aug 08,2013
Minithumbdown
By: 'MRCK'
Aug 08,2013
3 people found
this helpful
The agent arrived late for the viewing of the property. When we viewed the property, the advertisement was completely incorrect, with no measurements, things missing (including whole rooms) and important information about the requirements for the property. I then had to spend an entire day ...
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What agent could do to change your mind?
Been honest, Returned phone calls, Actually known what they were talking about, Arrived on time to appointments
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“Where do we start?1. She cancelled numerous of our original ......”

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Apr 19,2013
Minithumbdown
By: 'Andrew'
Apr 19,2013
2 people found
this helpful
Where do we start? 1. She cancelled numerous of our original viewings at the property and when we did eventually see it her mum showed us around! 2. She continually ignored and didn't reply to emails and texts we sent. 3. The info she did send through was ...
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“Where do I start!!!1. As soon as I moved into ......”

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Mar 08,2013
Minithumbdown
By: 'They'
Mar 08,2013
2 people found
this helpful
Where do I start!!! 1. As soon as I moved into the property the communal lighting did not work on the stairs or on the corridor to my flat!!! 2. it took them 5 weeks to fix it 3. I asked when I moved in if there was a ...
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What agent could do to change your mind?
Absolutely nothing!!!
Attached Filesnbsp;
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“Terrible condition of flat on entry, cost us over one ......”

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Nov 20,2012
Minithumbdown
By: 'igrayneguinevere'
Nov 20,2012
3 people found
this helpful
Terrible condition of flat on entry, cost us over one hundred pounds to fix garden, police at door and debt collectors. Were accused of abandoning items in the flat which were on the landlord's inventory. We were charged a strong administration fee which most companies ...
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What agent could do to change your mind?
Used sympathy, good manners and customer care and done their job in regards to making sure the property was ready and clean to move into. There was nowhere near enough information or friendliness.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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