92% sales valuation accuracy
96% sales fee satisfaction
86% lettings valuation accuracy
86% lettings fee satisfaction
Apr 24,2014
Apr 24,2014
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We were marketing this property ourselves, but were contacted by Reeds rains having advertised in the Huddersfield Examiner, and took them on to find a tenant and arrange the tenant agreement.
Initial impressions were good, and the first client to view the property wished to proceed. The problems started to appear once we had agreed to going ahead with the tenancy. Basically, we were left completely in the dark about the progress of the letting. Trying to talk to Victoria would require several phone calls, which Matthew fielded competently, trying to pass the matter on, but promised return calls never materialised. Matthew apologised and appeared to be trying to deal with matters, which were not his responsibility. It got to the point when the tenant had moved in, and we had still not seen the tenancy agreement, let alone agreed to it. Luckily the pre-formatted agreement, which we eventually received the week after the tenant moved in covered everything required. How it would have been if we hadn't agreed with its contents, we have no idea. what we would have done if we hadn't.
As of today, 26/3/14 we have still not received the excess rental left over after deduction of the price of the transaction with Reeds rains, 5 weeks later.
The only things that were done by Reeds rains was to forward and vet a potential tenant, who they already had on their books, visit twice to arrange marketing, and then to confirm condition of the property, and then to send, after many requests a pre-formatted tenancy agreement, and then to keep our first rental payment. This was definitely not worth the £450 we paid for the "service", and that is assuming we will receive the £260 left over from the first month's rental.
Initial impressions were good, and the first client to view the property wished to proceed. The problems started to appear once we had agreed to going ahead with the tenancy. Basically, we were left completely in the dark about the progress of the letting. Trying to talk to Victoria would require several phone calls, which Matthew fielded competently, trying to pass the matter on, but promised return calls never materialised. Matthew apologised and appeared to be trying to deal with matters, which were not his responsibility. It got to the point when the tenant had moved in, and we had still not seen the tenancy agreement, let alone agreed to it. Luckily the pre-formatted agreement, which we eventually received the week after the tenant moved in covered everything required. How it would have been if we hadn't agreed with its contents, we have no idea. what we would have done if we hadn't.
As of today, 26/3/14 we have still not received the excess rental left over after deduction of the price of the transaction with Reeds rains, 5 weeks later.
The only things that were done by Reeds rains was to forward and vet a potential tenant, who they already had on their books, visit twice to arrange marketing, and then to confirm condition of the property, and then to send, after many requests a pre-formatted tenancy agreement, and then to keep our first rental payment. This was definitely not worth the £450 we paid for the "service", and that is assuming we will receive the £260 left over from the first month's rental.
What agent could do to change your mind?
Just to have kept us abreast of what was happening, without us having to phone in. To have sent us the required documentation, prior to the tenant moving in, and to have managed the fees quickly and correctly.Attached Filesnbsp;
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Latest Reviews
16th Aug 2021
reviewed by 'GILL'
30th Jan 2021
reviewed by 'Tracey'
7th Jan 2021
reviewed by 'Daniel'
17th Nov 2017
reviewed by 'Matthew'
6th Oct 2017
reviewed by 'Cbutlinworrall'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £50,000 | £420,000 |
| Lettings | 86% | 86% | £325 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 5 | 13 | 0 | 17 | 2 | 18 | 0 | 1 | 1 |
Areas covered
- Halifax
- Queensbury
- Sowerby Bridge
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- Block Management
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- Conveyancing
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Mar 11,2022
Mar 11,2022
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Absolutely fantastic experience dealing with Reeds Rains. Prompt, efficient, helpful, courteous and thorough. Will Highly recommend to people in future....
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Aug 16,2021
Aug 16,2021
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As a landlord we have always used the Halifax R R team , amazing turnaround in finding tenants and we are pleased with their services...
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Jan 30,2021
Jan 30,2021
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Reeds Rains Halifax, I would highly recommend. All the staff that supported us through the journey of selling and buying our home were superb throughout. Although they may not be the cheapest, you get what you pay for and their customer service was fantastic, especially ...
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Jan 07,2021
Jan 07,2021
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Appalling. constant trying to deduct money from my rent, outrageous maintenance charges - £1500 for a little of painting and I mean a little bit, nearly £1000.00 to replace a simple cooker and paint a stain, the list goes on.
They deduct for jobs not even done ...
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Nov 17,2017
Nov 17,2017
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I'm not usually one for reviews however i felt compelled to share my recent experience dealing with Reeds Rains Halifax. My young daughter and her mum almost found themselves without a roof over there heads and needed to move quickly.. fortunately for them the property ...
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Good
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Oct 06,2017
Oct 06,2017
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Such a professional and friendly team. The telephone is always answered quickly and queries responded to promptly. Amy and Jan though have really gone the extra mile for us to help us complete on our flat. A big thank you !...
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Oct 09, 2017
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Thank you for your kind review. Really appreciate your comments. We are looking forward to receiving the news that the property has completed! Kind regards. Jan Johnson Branch Manager ...
Sep 28,2017
Sep 28,2017
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We would to say that we rate Jan particularly, but also the whole team at reeds reins Halifax branchFIVE STAR for going the extra mile on numerous occasions and never making us feel guilty for taking so much of their time up.
....
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Sep 28, 2017
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Sincere thanks Brian and Jill - it is our pleasure. We really do work hard to ensure a smooth process. ...
Sep 25,2017
Sep 25,2017
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We had a fantastic service from all the staff at Reeds Raines Halifax when purchasing our house this year. Everyone was professional yet friendly and the overall expertise made the process of moving house easy. Special thanks to Amy, she was excellent at her job. ...
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Sep 25, 2017
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Thank you so much for your wonderful review. Very much appreciated. Kind regards. Jan Johnson Branch Manager ...
Sep 22,2017
Sep 22,2017
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I have just sold my property with Reeds Rains and received an excellent service from Jan & Amy. They worked very hard promoting my house, especially as my first sale fell through. They were always cheerful and positive and showed a great understanding to my situation....
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Sep 22, 2017
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Ann - thank you so much for you kind comments as well the chocolates and thank you card! When you are ready to find your next property will be delighted to help again. Jan Johnson ...
Aug 06,2015
Aug 06,2015
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Very easy process from choosing it to rent to checking out. Victoria, lettings co-ordinator, was helpful and very quick and efficient at answering any queries we had....
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Jul 06,2015
Jul 06,2015
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Victoria ensured that the referencing and application process was dealt with quickly and efficiently, the whole process from viewing to move in was less than 2 weeks. Jane McMillan was friendly and personable and handled my move in professionally, answering all my questions. I would definitely ...
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Jun 28,2015
Jun 28,2015
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I called into the Halifax office last week with regards to my tenancy and the procedure for giving notice. I spoke to Jane McMillan about several issues and questions. I found Jane to be very friendly and helpful and spent time explaining things in a ...
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Jun 19,2015
Jun 19,2015
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I am based in Hong Kong and have received information and reporting on the property in a timely manner whether it be good or bad news. Dan helped me with the original purchase in a very professional manner and Victoria in the follow up in ...
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Comment on agent fees
Would always like cheaper but you pay for what you get, so not complaining.
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Jun 17,2015
Jun 17,2015
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Victoria does an excellent job and I would have no hesitation in recommending her to anyone, Victoria is exceptional at dealing with our tenants and keeping us informed....
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Dec 22,2014
Dec 22,2014
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My viewing was arranged very quickly and the application was also processed very quickly and the staff were very helpful....
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Dec 17,2014
Dec 17,2014
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I bought a house through reeds rains in halifax and it got sorted pretty quickly and my solicitor had trouble getting things sorted but reeds rains (ross haigh) helped a lot. Thanks guys...
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Dec 05,2014
Dec 05,2014
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I sold my house through reeds rains in halifax and it was a good and easy process. I was kept up to date with my sale all the way through. Thank you guys....
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Dec 05,2014
Dec 05,2014
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We sold our house with Reeds Rains and are completing in nice time before Christmas 2014. All the staff at Reeds Rains were always very friendly, helpful and professional in particular Matthew Berry who we dealt with mostly! Matthew has been absolutely wonderful through the whole ...
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Nov 25,2014
Nov 25,2014
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We used Reeds Rains in Halifax for the purchase of a property in Halifax and found the service and attention to detail was excellent. The staff were polite and helpful, attentive and regularly 'checked-in' to make sure things continued to progress with the sale. Matthew ...
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Nov 21,2014
Nov 21,2014
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I was treated efficiently and with respect throughout the whole process from start to finish. Dan kept in regular contact letting me know exactly what was going on. I wold not hesitate to use this firm again and would recommend them to family and friends. ...
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Comment on agent fees
At first I thought they were somwhat high but because the service was so good its ok.
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Nov 18,2014
Nov 18,2014
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What an excellent, friendly, professional service from everyone at Reeds Rains Halifax. Matthew Berry handled the initial stages of making the offer and then Dan Burbridge ran with the process through to completion. Both these people were very knowledgeable, unfailingly patient and reliable and made ...
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Nov 11,2014
Nov 11,2014
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I've rented a property through Reeds Rains. I found all the staff to very welcoming and helpful. Victoria has helped me incredibly helpful from start to finish....
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Nov 07,2014
Nov 07,2014
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I bought a property through Reeds Rains in Halifax and it was a nice and easy process. Ross met me at the property with the owners and was involved in the process the whole way. The house had dampness issues but Ross sorted it out ...
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Nov 05,2014
Nov 05,2014
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I have recently purchased a house that was advertised/marketed by Reeds Rains (Halifax Branch, Bull Green).
As I was a first time buyer I was a little nervous about the whole process, However this was made very simple due to the helpful Agent I ...
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Nov 02,2014
Nov 02,2014
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did exactly what it said on the tin, team was great, quickly up on site and viewings booked, first offers within a day. would use them again if ever needed....
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Comment on agent fees
fees could always be cheaper ;)
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Oct 23,2014
Oct 23,2014
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the service provided was excellent, Matthew was really helpful in going through the process and all options where gone through. would love to deal with Matthew again and the estate agency....
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Oct 16,2014
Oct 16,2014
2
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We chose RR as we felt they were more professional and trustworthy, with us moving overseas, to manage the letting of our property. Not only am I dissatisfied with the involvement we have had with the Halifax branch, we are hugely dissatisfied with the whole ...
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Comment on agent fees
Hugely extortionate and not justified, lots of hidden costs and charges to not reflect the quality of the service provided. By the property management's inefficiency it has cost us a huge amount of money, which I hold proof of.
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Oct 16,2014
Oct 16,2014
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Agent acted quickly and professionally and gave me a choice of tenants which has resulted in me obtaining a five star tenant. I would recommend Victoria and the rest of the team to anyone....
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Oct 16,2014
Oct 16,2014
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With living some distance away from the property, it has been difficult to get over and deal with it, however Victoria and her team dealt with all the viewings and quires. Before the tenant moved in,they had some minor issues which they wished to ...
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Oct 15,2014
Oct 15,2014
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After finding our prospective new family home and coming to an agreed price with the agents/vendors all seemed well, unfortunately at a late stage of the purchase the sale of my property fell through having a knock on effect with our purchase. My own ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:13 PM 21/11/2018 by allAgents
