0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Apr 22,2014
Apr 22,2014
3
people found
this helpful
this helpful
Used them as a letting agent for almost 2 years now. Started off ok, but have declined severely in the standard of their service in the last 6-8 months.
They haven't paid on time since September 2013, and managed to miss January and Feburary rent payments entirely, bundling it all into March's after a lot of complaining. This isn't as a result of the tenant being late either.
Also, they won't hand over copies of the rental agreement or the alleged copy of the Gas Safety Certificate they supposedly hold.
I strongly recommend you go elsewhere, or deal with the tenant yourself, it'd be less of a headache.
They haven't paid on time since September 2013, and managed to miss January and Feburary rent payments entirely, bundling it all into March's after a lot of complaining. This isn't as a result of the tenant being late either.
Also, they won't hand over copies of the rental agreement or the alleged copy of the Gas Safety Certificate they supposedly hold.
I strongly recommend you go elsewhere, or deal with the tenant yourself, it'd be less of a headache.
What agent could do to change your mind?
Paid the rent on time, supplied copies of paperwork when asked. Returned phone calls, and provide feedback when asked.Attached Filesnbsp;
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Latest Reviews
7th Oct 2014
reviewed by 'whitefields'
7th Oct 2014
reviewed by 'AnotherAggrievedLandlord'
7th Oct 2014
reviewed by 'Warby'
1st Oct 2014
reviewed by 'wrongpersontocon'
14th May 2014
reviewed by 'Rachmann'
Opening Hours
Address
Whitefield Properties (UK) Ltd
1874 Leek Road
Milton,Stoke on Trent
Staffordshire
ST2 7AH
01782 537773
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 50% | £625 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 11 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 07,2014
Oct 07,2014
3
people found
this helpful
this helpful
Whitefields disappeared with not only my money but also approx 155 peoples money. after hearing from lets move home i immediately phoned whitefields, staff told me some one would ring back after 2 hours when no call came i phoned again only now to have an answering ...
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What agent could do to change your mind?
Whitefields should give my money back and even after that i would never use or recommend them again.Attached Filesnbsp;
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Oct 07,2014
Oct 07,2014
3
people found
this helpful
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Had my property rented by Whitefields for 18 months and despite receiving reports every 6 months that the property was being well looked after when we came to move back in ourselves the house and gardens had been completely ruined including extensive damage to the walls, work ...
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What agent could do to change your mind?
Read the reviewAttached Filesnbsp;
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Oct 07,2014
Oct 07,2014
6
people found
this helpful
this helpful
Absolutely disgusted that this man has stolen lots of people's money and there doesn't seem to be anything that we can do. Got a call last week saying David whitefield had given all his sales to another estate agent and I was not getting my ...
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Oct 01,2014
Oct 01,2014
6
people found
this helpful
this helpful
After paying up front for Whitefield to sell our property, within two months we were contacted by Let's Move Home with the news that Whitefield was in Administration and all our details had gone over to Let's Move Home and we would have to pay ...
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What agent could do to change your mind?
Provide service that was paid for or return money. Not give personal and house detail and photographs to another 'agent'. To communicate and not run off with our money.Attached Filesnbsp;
Comment on agent fees
We paid nearly ‚£500 with VAT and within two months David Whitefield had done a runner. We were approached by an apparently different company to pay again!
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Jun 30,2014
Jun 30,2014
4
people found
this helpful
this helpful
Awful service, as others have stated they have kept tenants rent and not passed this onto landlords. Nothing but lies and no response when ive tried to call, they even had the cheek to refuse to speak at times....
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May 14,2014
May 14,2014
7
people found
this helpful
this helpful
They claim to have gone into administration but the so called administrators, Begbies Traynor, who seem as unscrupulous as Dave Whitefield (formerly Dave Edge), ignore all correspondence.
Whitefields do not act on instructions, do not pay the rent and have not paid deposit monies into ...
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Apr 30,2014
Apr 30,2014
4
people found
this helpful
this helpful
Whitefield properties have not paid my rent as a landlord, despite my tenant paying on time. They do not answer the phone and promise to pay but never do. I am now in the process of taking the matter further....
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What agent could do to change your mind?
NoAttached Filesnbsp;
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Apr 30,2014
Apr 30,2014
4
people found
this helpful
this helpful
I and a number of other people I know have had difficulties with rent payments to the landlord for months with money going from the tenant but not getting to us without a lot of chasing. They failed to respond to calls were not honest ...
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What agent could do to change your mind?
Been honest!!! We all have financial problems but being honest about them would be better!Attached Filesnbsp;
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Apr 30,2014
Apr 30,2014
5
people found
this helpful
this helpful
This company is dishonest and I believe they should not be trusted. They have lied for months both in person and by emails. . They have intentionally failed to pay tent money they have collected on behalf of landlords. David Whitefield has avoided emails and telephone ...
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Apr 30,2014
Apr 30,2014
3
people found
this helpful
this helpful
This company is disgusting. They have intentionally withheld money that tenants have paid to them for months and refused to pay it to the landlords stating that there were computer problems. On 22 April they assured landlords that money owed to them for months would be ...
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Apr 28,2014
Apr 28,2014
4
people found
this helpful
this helpful
This company is terrible. They have never paid rent monies owed to me on time despite my tenants paying promptly every month. The rent is currently a month late and there is no sign of the matter being sorted. I have emailed in complaints to ...
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Apr 28,2014
Apr 28,2014
3
people found
this helpful
this helpful
I have used Whitefield to let two of my properties for almost two years and I have not received any rent from Whitefield for over three months. The tenant has always paid on time.
Whitefield have always been slow in forwarding the rent but the ...
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What agent could do to change your mind?
The agent has been contacted on a number of occasions regarding late forwarding of rent and the problem keeps reoccurring.Attached Filesnbsp;
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Jun 17, 2014
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(2)
i play darts regularly with the lettings manager callum and he is a top bloke and as honest as the day is long.he personally assured me that not a waking moment passes when he does not experience the soul wrenching pain of those who have lost money.once he stepped down from his cloud and said money and competency are mere words ...
Apr 27,2014
Apr 27,2014
5
people found
this helpful
this helpful
Just found out that Whitefield properties of milton now trading as Whitefield have just taken all their landlords for thousands.
It seems they sold out to themselves while pocketing all our cash and after talking to the administrator it seems that they sold it to ...
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What agent could do to change your mind?
Nothing could change my mind.Attached Filesnbsp;
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Jul 23, 2014
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(2)
This response is a joke. You have handled monies illegally as rent money owed to landlords should have been held in a separate account and therefore not involved in the insolvency. You also acted illegally by not protecting tenants deposits. You lied constantly to landlords to delay rent payments so that you could glean as much money as you could for your own ends. The only reason David Whitefield wanted to protect his staff is that they are all his family members. The work carried out at the pr ...
Apr 22,2014
Apr 22,2014
3
people found
this helpful
this helpful
Used them as a letting agent for almost 2 years now. Started off ok, but have declined severely in the standard of their service in the last 6-8 months.
They haven't paid on time since September 2013, and managed to miss January and Feburary rent payments entirely, ...
read full review
read full review
What agent could do to change your mind?
Paid the rent on time, supplied copies of paperwork when asked. Returned phone calls, and provide feedback when asked.Attached Filesnbsp;
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May 22, 2014
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(1)
Following a very difficult period of trading, and attempting to resolve several historic difficulties, Whitefield Properties (UK) Limited was indeed placed into administration. These issues had been generated from the lettings section of the business. This action was not taken lightly and huge efforts had been made in order to avoid the eventuality.
All statements, certificates, keys and other items were returned to landlords or their new agents as swiftly and smoothly as possible. At no poi ...
Mar 29,2014
Mar 29,2014
4
people found
this helpful
this helpful
Have been trying to sell our property though whitefield now for twelve months they are a waste of time they have your money up front and that is it they not interested after that. We have had more interest by word of mouth and putting ...
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May 22, 2014
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(1)
Whitefield Properties have a sale / completion rate that rivals or exceeds all major estate agents, for our fixed fee of £399. Sadly not every house will sell or generate huge interest, it is never for the lack of effort on the part of the superb sales team. We have over 200 live properties for sale and regularly achieve a higher % month on month property sales than others charging 1-2% thus saving clients £1000's. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
All statements, certificates, keys and other items were returned to landlords or their new agents as swiftly and smoothly as possible. At no point was any property managed by ourselves left without cover in any of these areas. Refunds have been arranged for payments received after the administration date and many other efforts have been made by staff member to assist both landlords and tenants in any way possible.
Client losses were kept to a minimum where possible and the numbers affected reduced by a sale being agreed to enable the Sales Business to continue to perform to its usual high standard and prevent historic lettings issues from endangering all clients. A core lettings business is retained in order that the many landlords wishing to stay have continuity of service and are not left without agency.
Whilst it is very unfortunate that anyone has to suffer, financial loss, the Director/s sought the best advise after being instructed to do so by their accountants. The process of administration is a legally regulated one and must be followed with care and accuracy. Begbies-Traynor Group are highly respected professional administrators with experience of other similar situation with local estate agents.
It is quite clear that the only alternative to the action taken would have been for the business to close and all 800 clients being left with greater losses and a dozen staff being left jobless through no fault of their own.
Although this is far from an ideal solution for some, it has not been an easy option for anyone involved. To wish further damage on staff members or hundreds of other clients seems a spiteful & false exercise.
All are hoping to continue deliver the same high quality sales service from the branches at Leek, Milton & Crewe.