“We had a terrible experience with a short let from ......”
1 Star Review
Apr 22,2014
By:
'Renter123'
Apr 22,2014
Branch: London, 45 Balham Hill
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW12
Branch: London, 45 Balham Hill
Lettings (as a Tenant)
Postcode: SW12
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We had a terrible experience with a short let from Marsh and Parson's Balham. We had cause to complain three times in a five week period. Issues included misleading us about the likelihood that the property would return to the market, sales viewings without notice, failure to fix issues and respond to queries swiftly, the property being filthy on arrival, failure to provide the parking permit leading to a ticket, providing keys that didn't work trapping my wife out of the house for hours, intrusive requests for further viewings and the emergency out of hours number not working. We left the property in better condition than when we moved in and a month later we still do not have our deposit back. This is being blamed on an IT issue that occurred after the 10 day period that the Government describes as the maximum.
What agent could do to change your mind?
Deal with issues swiftly and efficiently. Not mislead clients and behave professionally.
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