London, SW12
3/5, 14 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
29% lettings fee satisfaction

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“We had a terrible experience with a short let from ......”

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Apr 22,2014
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By: 'Renter123'
Apr 22,2014
3 people found
this helpful
We had a terrible experience with a short let from Marsh and Parson's Balham. We had cause to complain three times in a five week period. Issues included misleading us about the likelihood that the property would return to the market, sales viewings without notice, failure to fix issues and respond to queries swiftly, the property being filthy on arrival, failure to provide the parking permit leading to a ticket, providing keys that didn't work trapping my wife out of the house for hours, intrusive requests for further viewings and the emergency out of hours number not working. We left the property in better condition than when we moved in and a month later we still do not have our deposit back. This is being blamed on an IT issue that occurred after the 10 day period that the Government describes as the maximum.
What agent could do to change your mind?
Deal with issues swiftly and efficiently. Not mislead clients and behave professionally.
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Latest Reviews

View all Reviews 14
3rd Apr 2019
reviewed by 'NotMarshandParsons'
“I have dealt with a number of estate agents over the last ten years. The incompetency of Marsh and Parsons ......”
4th Nov 2017
reviewed by 'Ian'
“Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights ......”
10th May 2017
reviewed by 'Joanna'
“I can't recommend Marsh and Parsons strongly enough. The team were efficient and professional throughout the buying and selling process. ......”
22nd Apr 2017
reviewed by 'AvoidM&P'
“He was dealing with our checkout and emailed us one day saying the landlord wants to keep your deposit (over £2000!) ......”
14th Feb 2017
reviewed by 'marsh'
“Marsh and Parsons *cheated and lied. This started when they told me they would rent for 75pw more than they ......”
19th Aug 2016
reviewed by 'Sharon'
“Absolutely horrendous from even before we moved in. Appalling service and psychological techniques, one of which was to pretend there ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Marsh & Parsons
45 Balham Hill
Balham,London
Greater London
SW12 9DR
020 8673 4377

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £400,000 £1,300,000
Lettings 67% 29% £450 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 0 5 4 0 1 0 0 0
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“AVOID...”

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Apr 03,2019
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lucy
By: 'NotMarshandParsons'
Apr 03,2019
6 people found
this helpful
I have dealt with a number of estate agents over the last ten years. The incompetency of Marsh and Parsons is astounding. CC'ing me into internal e-mail, issuing invoices 6 months late. I would have had easier and more productive conversations talking to the plant in ...
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“Unresolved maintenance issues at our unit, The Paperworks, Balham Grove ......”

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Nov 04,2017
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Victoria
By: 'Ian'
Nov 04,2017
2 people found
this helpful
Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights for over five weeks to the entire lower floor (which comprised two bedrooms and two ensuites). Had to get around the house and bathrooms with ...
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Comment on agent fees
As a tenant, didn't have to pay fees
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“I can't recommend Marsh and Parsons strongly enough. The team ......”

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May 10,2017
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Oliver
By: 'Joanna'
May 10,2017
0 people found
this helpful
I can't recommend Marsh and Parsons strongly enough. The team were efficient and professional throughout the buying and selling process. The sales team were courteous and organised with viewings and sold our house within a matter of days. Similarly the buying process was swift and ...
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Comment on agent fees
Competitive
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“He was dealing with our checkout and emailed us one ......”

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Apr 22,2017
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Sebastain
By: 'AvoidM&P'
Apr 22,2017
8 people found
this helpful
He was dealing with our checkout and emailed us one day saying the landlord wants to keep your deposit (over £2000!) so can you please confirm this is ok. We were baffled as we had been expecting to get the whole lot back having left the ...
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“Marsh and Parsons *cheated and lied. This started when they ......”

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Feb 14,2017
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Sebastain
By: 'marsh'
Feb 14,2017
5 people found
this helpful
Marsh and Parsons *cheated and lied. This started when they told me they would rent for 75pw more than they achieved but continued into the tenancy. They are bad for both tenants and landlords. After my tenants issued a notice to leave, I organised to ...
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Comment on agent fees
It is expensive and you get no service for this.
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“Absolutely horrendous from even before we moved in. Appalling service ......”

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Aug 19,2016
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Olivia
By: 'Sharon'
Aug 19,2016
6 people found
this helpful
Absolutely horrendous from even before we moved in. Appalling service and psychological techniques, one of which was to pretend there was other people interested in renting the place, so as to make us pay more each week. The night before we moved in, we saw ...
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What agent could do to change your mind?
Shocking expensive.
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Comment on agent fees
Shocking expensive.
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“Tenacious sums up the service I got. Sale took a ......”

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May 20,2015
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John-Paul
By: 'Jeremy'
May 20,2015
0 people found
this helpful
Tenacious sums up the service I got. Sale took a long time but John-Paul remained the one constant throughout. Would recommend....
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“Back in 2013, John-Paul from the Balham & Clapham South office helped ......”

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Feb 26,2015
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John-Paul
By: 'Rebecca'
Feb 26,2015
0 people found
this helpful
Back in 2013, John-Paul from the Balham & Clapham South office helped my parents find an ideal house when they were moving to the area. Disappointingly, the vendors pulled out at the last minute, but before John-Paul broke the bad news, he'd already worked hard to find ...
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“Nichola, Georgy, Matt have been handling my rental property for 5/6 ......”

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Nov 07,2014
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Nichola
By: 'Si'
Nov 07,2014
0 people found
this helpful
Nichola, Georgy, Matt have been handling my rental property for 5/6 years now. They don't offer me vacuous promises gilded with company soundbites and agency jargon. Instead I am given a realistic appraisal of the current state of the market together with an honest opinion of ...
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“It all started well, Nichola Snook got my flat rented ......”

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Nov 04,2014
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Nicola
By: 'A'
Nov 04,2014
8 people found
this helpful
It all started well, Nichola Snook got my flat rented quickly and for a good rent. It was however downhill from there, that is when Marsh & Parsons stop caring and stop being fair to either the landlord or the tenants. - they charge tenants over £200 ...
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What agent could do to change your mind?
Support landlords who try to be fair. Don't overcharge the tenant or landlord for every little thing (contracts, gas safety, check in, check out). be professional in your contact with people, both avoiding chasing when you have been asked not to and responding when there are queries. Follow through, the obligations don't stop at the point of agreeing a let.
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“We had a terrible experience with a short let from ......”

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Apr 22,2014
Minithumbdown
By: 'Renter123'
Apr 22,2014
3 people found
this helpful
We had a terrible experience with a short let from Marsh and Parson's Balham. We had cause to complain three times in a five week period. Issues included misleading us about the likelihood that the property would return to the market, sales viewings without notice, ...
read full review
What agent could do to change your mind?
Deal with issues swiftly and efficiently. Not mislead clients and behave professionally.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“I have let my property through Nicola at Marsh and ......”

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Mar 24,2014
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Nicola
By: 'Mr.'
Mar 24,2014
0 people found
this helpful
I have let my property through Nicola at Marsh and Parsons for the last 4 years¢â‚¬Â¦each time the service has been exemplary. I like especially that i have been able to negotiate each new tenancy with the same person throughout this period. As a result ...
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“Marsh & Parsons were really brilliant - very personable, very professional, ......”

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Dec 05,2013
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By: 'R.'
Dec 05,2013
1 people found
this helpful
Marsh & Parsons were really brilliant - very personable, very professional, and very hardworking! They ended up selling our flat three times over, and succeeded in getting it under offer very quickly in each instance. The final sale price was also significantly more than we could ...
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“The team at Clapham South not once, but twice, got ......”

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May 12,2012
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By: 'C'
May 12,2012
11 people found
this helpful
The team at Clapham South not once, but twice, got a fantastic offer on our property; both times over asking price, and both times within an extremely short timeframe (just a couple of days). I was particularly conscious of my previous experiences of trying to ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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