100% lettings valuation accuracy
67% lettings fee satisfaction
Apr 22,2014
Apr 22,2014
4
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I wish I had come across this website before we decided to rent through Perry Bishop.
After being in our rental property for 4 months we asked the Agents (Perry Bishop/Leaders) to speak to the landlord about an early release. We were not happy about several changes to the property in the initial contract period.
We heard noting until 2 weeks later, where Marie Ann telephoned me and asked if we would like to be released from our contract a month early as the Landlord had someone that wanted to move in to the property one month before our contract run out. We were delighted to accept this deal and sent by email and letter, notice to end the rental, by mutual agreement at no extra cost to us.
The next morning I telephoned the agents to confirm they had received the letter and email the day before. They acknowledged this, but then informed me that the Landlord had changed their mind and we could no longer leave a month early unless we paid the extra month!
They had the cheek to say we were in the wrong and not them (acting as the Landlords agent), expecting the new agreement to stand. We had contacted our new Agents and informed them that we would be moving into the new property a month early.
The Agents said we were lying about what had been said, even though we had witnesses.
The saga goes on and they are now saying we would have to pay the Landlords re-letting fee if they manage to find someone before the end of our original contract.
They have ignored most of my contact with them, except where they have sent a letter to state that they have accepted the end of tenancy letter we sent them, from six months, when we only sent a letter to say we were released after five months.They are very unprofessional and feel that they could have met us half way at least, even though they made the error in informing us that we could leave early. They are denying everything, even though we have the TRUE facts and proof!
They even expect us to allow the Landlord access for IMPROVEMENTS before the end of the six months. it states in the contract access for essential repairs and viewings for future tenants.
I would not recommend this company.
I shall be making a complaint to their head office and the Ombudsman.
After being in our rental property for 4 months we asked the Agents (Perry Bishop/Leaders) to speak to the landlord about an early release. We were not happy about several changes to the property in the initial contract period.
We heard noting until 2 weeks later, where Marie Ann telephoned me and asked if we would like to be released from our contract a month early as the Landlord had someone that wanted to move in to the property one month before our contract run out. We were delighted to accept this deal and sent by email and letter, notice to end the rental, by mutual agreement at no extra cost to us.
The next morning I telephoned the agents to confirm they had received the letter and email the day before. They acknowledged this, but then informed me that the Landlord had changed their mind and we could no longer leave a month early unless we paid the extra month!
They had the cheek to say we were in the wrong and not them (acting as the Landlords agent), expecting the new agreement to stand. We had contacted our new Agents and informed them that we would be moving into the new property a month early.
The Agents said we were lying about what had been said, even though we had witnesses.
The saga goes on and they are now saying we would have to pay the Landlords re-letting fee if they manage to find someone before the end of our original contract.
They have ignored most of my contact with them, except where they have sent a letter to state that they have accepted the end of tenancy letter we sent them, from six months, when we only sent a letter to say we were released after five months.They are very unprofessional and feel that they could have met us half way at least, even though they made the error in informing us that we could leave early. They are denying everything, even though we have the TRUE facts and proof!
They even expect us to allow the Landlord access for IMPROVEMENTS before the end of the six months. it states in the contract access for essential repairs and viewings for future tenants.
I would not recommend this company.
I shall be making a complaint to their head office and the Ombudsman.
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27th Jan 2022
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Opening Hours
Address
Leaders
Northway House East
Northway,Cirencester
Gloucestershire
GL7 2QY
01285 642 550
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £500 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 6 | 5 | 0 | 0 | 1 | 0 | 0 | 0 |
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Jan 27,2022
Jan 27,2022
0
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Wow what an excellent service
From the start to collection of the keys it has been a smooth and easy
The staff have been excellent and have kept me informed all the way
Totally recomment Leaders as a letting agent anytime
Very impressed...
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Sep 14,2021
Sep 14,2021
1
people found
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An ongoing list of poor experiences left us feeling this could possibly the worst agent for quite some radius. Hard to get hold of, slow to respond to anything, little action to see issues through to resolution and little to no support in having our ...
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Apr 30,2021
Apr 30,2021
0
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I have been using Leaders/Perry Bishop for almost 10 years. Excellent service. Kirsty and Sophie have continued the good work finding a new tenant in just a few days. Well done....
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Mar 02,2021
Mar 02,2021
0
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Service efficiency has been Jasmine's key to getting my property rented. It is so refreshing dealing with someone who has a "yes, I can do" attitude. So many thanks Jasmine and thanks to the other staff in Cirencester who have assisted at times she was ...
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Feb 19,2021
Feb 19,2021
0
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Kirsty has been amazing, very helpful and sorted things very quickly for me. Would definitely recommend. Can’t wait to see how it goes...
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Jan 05,2021
Jan 05,2021
0
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I've dealt with Leaders for the last 6 years and their service has been faultless. They have dealt really well with the last year's 'problems. Happy to recommend....
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Dec 17,2020
Dec 17,2020
0
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Thank you so much to Kirsty for helping us find a property at a stressful time. We were very impressed with your efficiency and making the whole process that bit easier.
Highly recommend....
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Sep 30,2020
Sep 30,2020
0
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Admittedly, after reading some reviews, I was feeling nervous about using Leaders. However, I'm very pleased we did. They found us a lovely flat which suits all our needs. The process was exceedingly easy and they guided us through the process of viewing flats to ...
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Aug 10,2020
Aug 10,2020
0
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Had a great experience with Leaders. The estate agents were very helpful with our questions and very quick to arrange a viewing of the property we were interested in. Very friendly and genuine!...
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May 14,2020
May 14,2020
0
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Couldn’t of asked for an easier process. Especially in such a difficult time! Sophie was always there to answer my questions and was more than helpful. The process was so easy and we had the keys within 3 weeks. Very professional!...
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Sep 17,2019
Sep 17,2019
0
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Brilliant service received from Jasmine. She couldn't of been more helpful. I was only enquiring however I would definitely recommend Leaders. Thank you...
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Jul 29,2019
Jul 29,2019
7
people found
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I have rented several houses through various agencies - this one seems to like grabbing money for old rope and charging tennants for everything - even yearly to renew contracts - also good luck getting any money you are owed back from them at the ...
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Dec 06,2018
Dec 06,2018
0
people found
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A professional prompt friendly service. They were very informative leaving a detailed information pack.
The rental pricing was accurate and competitive....
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Comment on agent fees
Good fees.
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Dec 13, 2018
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Thank you very much Lynda for your positive review, ...
Nov 28,2016
Nov 28,2016
5
people found
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this helpful
We have moved in to our little cottage and after 7 days we are still without a working shower and t.v. areial. We are apparently 'not a priority'. We both have physical jobs and it is outrageous that after spending a ridiculous amount on agents ...
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Comment on agent fees
Appalling. Especially with the service received.
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May 19,2015
May 19,2015
6
people found
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My husband and I lived in our rental property for 18 months. We continuously complained about a severe damp issue in the property. Perry Bishop of Cirencester were managing the property and ignored our complaints. For the whole time we lived there we ran two dehumidifiers ...
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What agent could do to change your mind?
Perry Bishop do not advise you how closely you should be looking at the property when you move in. They will zoom in on the corner and photograph any odd hairs or specks of dust when tenants move out. Perry Bishop should either take more normal general photos upon tenants moving out or scrutinise the property to that harsher degree upon people moving in. That's only fair right!Attached Filesnbsp;
Comment on agent fees
I feel that the fees we paid before moving in were quite high, on top of that I don't really understand why there is a renewal fee - its in Perry Bishops interest for tenants to renew right?Attachments
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Apr 22,2014
Apr 22,2014
4
people found
this helpful
this helpful
I wish I had come across this website before we decided to rent through Perry Bishop.
After being in our rental property for 4 months we asked the Agents (Perry Bishop/Leaders) to speak to the landlord about an early release. We were not happy about ...
read full review
read full review
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Feb 12,2012
Feb 12,2012
3
people found
this helpful
this helpful
Have repeatedly asked for statistical information regarding the property and its letting history to help with a complex legal case but was fobbed off and ignored, the information was not forthcoming.
When I entered into a dispute with a tenant regarding a deposit I was ...
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What agent could do to change your mind?
everythingAttached Filesnbsp;
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