67% lettings valuation accuracy
50% lettings fee satisfaction
Apr 17,2014
Apr 17,2014
6
people found
this helpful
this helpful
Where do I start?
My fiancƒÂ©e went to view this property at the end of February beginning of March and it was left in a pretty bad state by the previous tenants. My fiancƒÂ©e was assured that the property would be fixed and returned to a state that was fit to rent, we also enquired about getting a tumble dyer included in the price which was agreed and later confirmed to us by email (after being agreed verbally it took them some time to confirm it in writing, a recurring sequence with this branch). This property was also being advertised at having no fees which made us even more interested in renting. My FiancƒÂ©e confirmed this with John while on the viewing and it was confirmed back that the only charge that we would be paying would be our reference fees.
After these assurances were made we agreed to pay the £228 reference fees to get the ball rolling.
We couldn't move out of our current property until the 23rd of April as we missed the cut off date to hand our notice in by 6 days. But Beresford Adams spoke to the landlord of our perspective property and he agreed that we could have the first months rent from 1st of March to the 1st of April at half price rent, which really helped us out a lot.
We paid the reference fees on the 6th of March hoping that by the time the property was ready we could pay the deposit and half price rent and get the keys straight away, if only it was this simple.
We didn't really hear much from Beresford Adams at all during the next process and had to keep calling them to chase for a date when the property would be available to move in. We eventually got told on the 31st of March that we had to pay the deposit and rent TODAY or we couldn't get the half price rent. This came out of the blue as they hadn't been in contact with us very frequently at all. I left work during my lunch and went to the branch to pay and pick up the keys. When I got there I was handed the invoice that had an extra £300 'Agreement Fee' AND a £50 admin fee, Even after advertising it as having no admin fees and verbally agreeing with my FiancƒÂ©e that there would be no extra charges. I disputed this at time and was told the 'Agreement Fee' was to make all the contracts that we sign legally binding (have searched for this fee on the internet and can find no mention of it anywhere) and that the admin fee had to be added as we were paying half price rent? Once again no mention of this was made at any stage during the process until the time of payment. I was told that if I didn't pay there and then they could not offer us the half price rent, which would have meant paying an EXTRA 300 pounds on top of the already hefty bill of £1000+. I reluctantly agreed to pay as I had no other choice as we had already handed in our notice for our current property and would be homeless in 23 days otherwise. I was then told that the keys weren't actually at the branch and that I would have to travel back to Ruthin to pick them up.
When we finally picked the keys up we went to view the property. To say it was an absolute mess would be an understatement. Listed below is everything that we initially noticed after looking around the property for roughly 30 minutes.
Front Garden
To let sign was still there and had fallen down
Yard
Rubbish left
Previous tenants belongings such as a cat bowl left
Rotting bench left behind
All 3 recycling bins filled with the wrong rubbish, the council will refuse to pick these ups which would mean we would have had to empty and sort them.
Shed
Rubbish left behind, shed almost full
Utility area
Fridge left behind when I clearly stated to them that we did not want the fridge as we have all of our own furniture
Cabinet left behind with previous tenants belongings inside (for example - a baby grow, a necklace etc.!)
No tumble dryer after being promised this
Kitchen
Paint work on the walls was very messy, was obvious no effort at all was put into this.
Dish washer not working!
Paint marks and spots all over the floor of the kitchen
Hob and oven are dirty
Previous tenants belongings and even food, rubbish and cigarettes left in the drawers and cupboard
Under the stairs storage area
Rubbish left in here and previous tenants belongings!
Door to storage area is broken
Living Room
Paint marks all over the living room floor
Not enough light bulbs in the ALL light fittings
TV stand left behind - we didn't need any furniture
Plug socket broken and dangerous
Main Bedroom
No curtain or door fitted onto storage cupboard.
Second Bedroom
Sofa bed left behind - we didn't need any furtniture!!
Stickers on door
And the general cleanliness of the entire house was disgusting.
We have photos of all of the above.
That night we emailed Beresford Adams to tell them everything that was wrong with the property. My fiancƒÂ©e phoned them the next day to speak to them as well and got upset and cried down the phone. John, the lettings agent who she spoke to was completely not understanding of the situation. We had just paid £1300 to move into a property that looked like a bomb had gone off inside. After numerous phone calls to John my fiancƒÂ©e was eventually put through to Jayne the branch manager who proceeded to shout down the phone at Emily, her customer service skills are pathetic and she needs some serious training on how to deal with customers. Our complaints were not taken seriously until we sent them pictures of everything that we mentioned. Jayne proceeded to say that the property had been checked by a countrywide employee who said the property was fine, when Emily said that we would have no other option but to make a complaint to the Property Ombudsman Jayne shouted down the phone ¢â‚¬ËœThat's just jumping the gun' again, wow. I have been in the service industry for 10 years and I simply cannot imagine speaking to my customers that way.
Eventually, we were told that the landlord would rectify everything that was wrong with the property and that the first weeks rent (which we wouldn't even be living in the property for) will be free and that the rent would be lowered from £490 a month to £480. We accepted this offer in hope that everything will be fixed and tidied and we could just move in like we had always planned.
A week later we called Beresford Adams (god forbids they would ever call us to let us know what was happening) and we were told that the property was ready for us to move back into again.
We went back to look at the property, which on first inspection didn't look that bad. The flat had been tidied, the dishwasher had been fixed and a tumble dyer had been fitted. However, on closer inspection we realised that there were still some issues that needed to be fixed before this property was fit to rent.
The light fitting under the stairs didn't have a plug attached to it so wouldn't work, The To Let sign was still in the front garden, which had fallen over, the immersion heater switch was literally hanging off the wall and was in no safe state to use, the upstairs bathroom window handle had been snapped off and was literally impossible to close meaning it would have to be open constantly and to top all of that off, the gas meter was on -£17.50 and the electricity was on -£11.22.
Once again we took pictures of all of the above.
We again contacted Beresford Adams who said they would contact the landlord and let him know.
Meanwhile while all this was going on, I had contacted The Property Ombudsman regarding the £300 ¢â‚¬Ëœagreement' fee who told me over the phone that they had never heard of the fee and that I had been treated unfairly, they said that I should write to the Lettings agents and state that I would like a refund of the fee or I will be complaining to the Ombudsman. I also phoned up Beresford Adams Lettings in Chester to enquire what fees they charged for moving into a rented property. They stated that they charge £350 for everything, reference fees and admin fees and at no time in the conversation was ¢â‚¬Ëœagreement fee' mentioned, which again makes me think that Beresford Adams Wrexham made this charge up completely to try and milk more money out of us. After numerous ignored emails from John and Jayne we eventually got a reply stating that we would not be getting anything refunded apart from the £50 admin fee. I then went on to tell Jayne that I had no other option but to complain to the Ombudsman to which Jayne replied by forwarding the companies complaints procedure onto me.
This brings me to what happened yesterday on the 16th of April (My Birthday) I phoned John up to see what was happening with the house as we only had 1 week left on our currant tenancy before we become homeless. He proceeded to tell me that the landlord was not willing to do anything more with the flat. At first I just couldn't believe it, the flat is unsafe and dangerous to live in, and needs almost £30 of fuel before we can even move in and the landlord wasn't willing to do anything????
He asked if we would like to be released from the tenancy to which I replied ¢â‚¬Ëœyes' I then asked if we would receive a FULL refund of absolutely everything which we have paid, to which he said we would. I then emailed him to ask him to send to us in writing that we will be getting a full refund, I'll let you guess if we got a reply or not.
I then phoned him to ask him for an email, to which he replied that the area manager was on holiday and he needs her authorisation before he can send us the email, let alone transfer us the actual money. I phoned up Beresford Adams today and spoke to Jayne the branch manager who again was rude to me. I told her that we NEED that money returning so we can rent a new property as we will be HOMELESS in less than a week due to Beresford Adams, she then said that it wasn't them as she had a property for us to move into???? Even after she was made aware of all the problems? I then stated to her that the property was not safe to move into. I used the immersion heater switch hanging off the wall as an example and said it wasn't safe, to which she replied ¢â‚¬Ëœare you an electrician?' I couldn't believe was she was saying, I couldn't believe that a branch manager for a respected company can just talk to her customers in this way, especially after everything that we had gone through.
I called Jayne back at 3pm the same day and told her that I need to know what's happening as we need to use that money to put down on a new property to rent so we have somewhere to live. I also said that if I don't hear back from her by 4pm that I will have no other option but to go to the local papers regarding this matter. she proceeded to hang the phone up on me.
I called Countrywide to take this matter further, who to be fair were very nice and understanding and treated the matter with the urgency that I would expect. The lady who I spoke to said she would call Jayne and speak to her personally.
At 3:50 I then got a phone call from Jayne at Beresford Adams letting me know that they plan on paying NONE of the £1300 back to us that that we have paid, even after that being agreed with John on the phone and after everything that has happened to us.
I just cannot believe how this company treats its customers, and it really has left a very bad taste in our mouths over this. I can assure you that unless something drastic happens with the way we are treated now, there is no way we will ever use a Countrywide associated company again and every single person who we speak to who is looking at renting and buying will be told of how their customers are treated.
After 2 months of being told one thing over the phone by John, to being told a completely different thing by Jayne over email, Jayne shouting down the phone at us and hanging up, We are now £1300 out of pocket with no where to live in a week.
My fiancƒÂ©e went to view this property at the end of February beginning of March and it was left in a pretty bad state by the previous tenants. My fiancƒÂ©e was assured that the property would be fixed and returned to a state that was fit to rent, we also enquired about getting a tumble dyer included in the price which was agreed and later confirmed to us by email (after being agreed verbally it took them some time to confirm it in writing, a recurring sequence with this branch). This property was also being advertised at having no fees which made us even more interested in renting. My FiancƒÂ©e confirmed this with John while on the viewing and it was confirmed back that the only charge that we would be paying would be our reference fees.
After these assurances were made we agreed to pay the £228 reference fees to get the ball rolling.
We couldn't move out of our current property until the 23rd of April as we missed the cut off date to hand our notice in by 6 days. But Beresford Adams spoke to the landlord of our perspective property and he agreed that we could have the first months rent from 1st of March to the 1st of April at half price rent, which really helped us out a lot.
We paid the reference fees on the 6th of March hoping that by the time the property was ready we could pay the deposit and half price rent and get the keys straight away, if only it was this simple.
We didn't really hear much from Beresford Adams at all during the next process and had to keep calling them to chase for a date when the property would be available to move in. We eventually got told on the 31st of March that we had to pay the deposit and rent TODAY or we couldn't get the half price rent. This came out of the blue as they hadn't been in contact with us very frequently at all. I left work during my lunch and went to the branch to pay and pick up the keys. When I got there I was handed the invoice that had an extra £300 'Agreement Fee' AND a £50 admin fee, Even after advertising it as having no admin fees and verbally agreeing with my FiancƒÂ©e that there would be no extra charges. I disputed this at time and was told the 'Agreement Fee' was to make all the contracts that we sign legally binding (have searched for this fee on the internet and can find no mention of it anywhere) and that the admin fee had to be added as we were paying half price rent? Once again no mention of this was made at any stage during the process until the time of payment. I was told that if I didn't pay there and then they could not offer us the half price rent, which would have meant paying an EXTRA 300 pounds on top of the already hefty bill of £1000+. I reluctantly agreed to pay as I had no other choice as we had already handed in our notice for our current property and would be homeless in 23 days otherwise. I was then told that the keys weren't actually at the branch and that I would have to travel back to Ruthin to pick them up.
When we finally picked the keys up we went to view the property. To say it was an absolute mess would be an understatement. Listed below is everything that we initially noticed after looking around the property for roughly 30 minutes.
Front Garden
To let sign was still there and had fallen down
Yard
Rubbish left
Previous tenants belongings such as a cat bowl left
Rotting bench left behind
All 3 recycling bins filled with the wrong rubbish, the council will refuse to pick these ups which would mean we would have had to empty and sort them.
Shed
Rubbish left behind, shed almost full
Utility area
Fridge left behind when I clearly stated to them that we did not want the fridge as we have all of our own furniture
Cabinet left behind with previous tenants belongings inside (for example - a baby grow, a necklace etc.!)
No tumble dryer after being promised this
Kitchen
Paint work on the walls was very messy, was obvious no effort at all was put into this.
Dish washer not working!
Paint marks and spots all over the floor of the kitchen
Hob and oven are dirty
Previous tenants belongings and even food, rubbish and cigarettes left in the drawers and cupboard
Under the stairs storage area
Rubbish left in here and previous tenants belongings!
Door to storage area is broken
Living Room
Paint marks all over the living room floor
Not enough light bulbs in the ALL light fittings
TV stand left behind - we didn't need any furniture
Plug socket broken and dangerous
Main Bedroom
No curtain or door fitted onto storage cupboard.
Second Bedroom
Sofa bed left behind - we didn't need any furtniture!!
Stickers on door
And the general cleanliness of the entire house was disgusting.
We have photos of all of the above.
That night we emailed Beresford Adams to tell them everything that was wrong with the property. My fiancƒÂ©e phoned them the next day to speak to them as well and got upset and cried down the phone. John, the lettings agent who she spoke to was completely not understanding of the situation. We had just paid £1300 to move into a property that looked like a bomb had gone off inside. After numerous phone calls to John my fiancƒÂ©e was eventually put through to Jayne the branch manager who proceeded to shout down the phone at Emily, her customer service skills are pathetic and she needs some serious training on how to deal with customers. Our complaints were not taken seriously until we sent them pictures of everything that we mentioned. Jayne proceeded to say that the property had been checked by a countrywide employee who said the property was fine, when Emily said that we would have no other option but to make a complaint to the Property Ombudsman Jayne shouted down the phone ¢â‚¬ËœThat's just jumping the gun' again, wow. I have been in the service industry for 10 years and I simply cannot imagine speaking to my customers that way.
Eventually, we were told that the landlord would rectify everything that was wrong with the property and that the first weeks rent (which we wouldn't even be living in the property for) will be free and that the rent would be lowered from £490 a month to £480. We accepted this offer in hope that everything will be fixed and tidied and we could just move in like we had always planned.
A week later we called Beresford Adams (god forbids they would ever call us to let us know what was happening) and we were told that the property was ready for us to move back into again.
We went back to look at the property, which on first inspection didn't look that bad. The flat had been tidied, the dishwasher had been fixed and a tumble dyer had been fitted. However, on closer inspection we realised that there were still some issues that needed to be fixed before this property was fit to rent.
The light fitting under the stairs didn't have a plug attached to it so wouldn't work, The To Let sign was still in the front garden, which had fallen over, the immersion heater switch was literally hanging off the wall and was in no safe state to use, the upstairs bathroom window handle had been snapped off and was literally impossible to close meaning it would have to be open constantly and to top all of that off, the gas meter was on -£17.50 and the electricity was on -£11.22.
Once again we took pictures of all of the above.
We again contacted Beresford Adams who said they would contact the landlord and let him know.
Meanwhile while all this was going on, I had contacted The Property Ombudsman regarding the £300 ¢â‚¬Ëœagreement' fee who told me over the phone that they had never heard of the fee and that I had been treated unfairly, they said that I should write to the Lettings agents and state that I would like a refund of the fee or I will be complaining to the Ombudsman. I also phoned up Beresford Adams Lettings in Chester to enquire what fees they charged for moving into a rented property. They stated that they charge £350 for everything, reference fees and admin fees and at no time in the conversation was ¢â‚¬Ëœagreement fee' mentioned, which again makes me think that Beresford Adams Wrexham made this charge up completely to try and milk more money out of us. After numerous ignored emails from John and Jayne we eventually got a reply stating that we would not be getting anything refunded apart from the £50 admin fee. I then went on to tell Jayne that I had no other option but to complain to the Ombudsman to which Jayne replied by forwarding the companies complaints procedure onto me.
This brings me to what happened yesterday on the 16th of April (My Birthday) I phoned John up to see what was happening with the house as we only had 1 week left on our currant tenancy before we become homeless. He proceeded to tell me that the landlord was not willing to do anything more with the flat. At first I just couldn't believe it, the flat is unsafe and dangerous to live in, and needs almost £30 of fuel before we can even move in and the landlord wasn't willing to do anything????
He asked if we would like to be released from the tenancy to which I replied ¢â‚¬Ëœyes' I then asked if we would receive a FULL refund of absolutely everything which we have paid, to which he said we would. I then emailed him to ask him to send to us in writing that we will be getting a full refund, I'll let you guess if we got a reply or not.
I then phoned him to ask him for an email, to which he replied that the area manager was on holiday and he needs her authorisation before he can send us the email, let alone transfer us the actual money. I phoned up Beresford Adams today and spoke to Jayne the branch manager who again was rude to me. I told her that we NEED that money returning so we can rent a new property as we will be HOMELESS in less than a week due to Beresford Adams, she then said that it wasn't them as she had a property for us to move into???? Even after she was made aware of all the problems? I then stated to her that the property was not safe to move into. I used the immersion heater switch hanging off the wall as an example and said it wasn't safe, to which she replied ¢â‚¬Ëœare you an electrician?' I couldn't believe was she was saying, I couldn't believe that a branch manager for a respected company can just talk to her customers in this way, especially after everything that we had gone through.
I called Jayne back at 3pm the same day and told her that I need to know what's happening as we need to use that money to put down on a new property to rent so we have somewhere to live. I also said that if I don't hear back from her by 4pm that I will have no other option but to go to the local papers regarding this matter. she proceeded to hang the phone up on me.
I called Countrywide to take this matter further, who to be fair were very nice and understanding and treated the matter with the urgency that I would expect. The lady who I spoke to said she would call Jayne and speak to her personally.
At 3:50 I then got a phone call from Jayne at Beresford Adams letting me know that they plan on paying NONE of the £1300 back to us that that we have paid, even after that being agreed with John on the phone and after everything that has happened to us.
I just cannot believe how this company treats its customers, and it really has left a very bad taste in our mouths over this. I can assure you that unless something drastic happens with the way we are treated now, there is no way we will ever use a Countrywide associated company again and every single person who we speak to who is looking at renting and buying will be told of how their customers are treated.
After 2 months of being told one thing over the phone by John, to being told a completely different thing by Jayne over email, Jayne shouting down the phone at us and hanging up, We are now £1300 out of pocket with no where to live in a week.
What agent could do to change your mind?
Dont lie and stealAttached Filesnbsp;
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30th Aug 2017
reviewed by 'Pwllglas'
24th Oct 2016
reviewed by 'Louise'
9th Jul 2016
reviewed by 'tooplanx'
30th Nov 2015
reviewed by 'Susie'
27th Nov 2015
reviewed by 'Graham'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 50% | £450 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 3 | 0 | 9 | 1 | 7 | 0 | 1 | 3 |
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Aug 30,2017
Aug 30,2017
0
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Ombudsman found in my favour following a series of mismanagement and lies throughout the management or I should say mismanagement of my property. It was wrecked whilst beresford Adams denied their failures in tenant vetting and post inspection follow up. They failed to do either ...
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Comment on agent fees
Bad given they can't do their job
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Oct 24,2016
Oct 24,2016
0
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I have recently sold my property via Beresford Adams and was very pleased with the service. Leanne in particular was continually chasing up the progression of the sale and despite lack of feedback form the purchases solicitors she remained positive and continued to keep me ...
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Comment on agent fees
Fees seemed average
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Jul 09,2016
Jul 09,2016
2
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The staff are all very friendly but useless when it comes to actually getting things done. Roger was quite responsive while setting up the mortgage, but after the initial paperwork we had to chase him all the way. He would frequently lie about the progress ...
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What agent could do to change your mind?
Fees were okay: around ‚£350.Attached Filesnbsp;
Comment on agent fees
Fees were okay: around ‚£350.
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Jan 11,2016
Jan 11,2016
0
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Delighted with the service I received from Amie Preece at Beresford Adams Wrexham
She was friendly, patient and professional, replying promptly to any concerns I had via both phone and email. I felt throughout that Amie took my interests and concerns seriously, and was doing ...
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Comment on agent fees
ok
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Nov 30,2015
Nov 30,2015
1
people found
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Amy looked after us throughout our whole experience, from going into the office to arrange a viewing to attending the viewing with us and then following up afterwards. She then took our offer forward and ensured that we were kept informed at each stage of ...
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Nov 27,2015
Nov 27,2015
1
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The staff, Louise the manager, Amie and Chanel were always very polite and courteous and couldn't do enough for us, they always answered any questions put to them and if they didn't know they would get back to us with the answer. The staff were ...
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Comment on agent fees
We have had to pay again for searches which was ‚£350 each time,when we were advised that the 100%retention put on property was not our fault but santanders and would not have to pay again on new property we are purchasing.
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Nov 26,2015
Nov 26,2015
0
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house was up for sale with some other agent eight months no views
went to Beresford Adams was sold in six weeks...
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Comment on agent fees
was a bit expensive but the end of the day they sold it
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Nov 10,2015
Nov 10,2015
1
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Roger was recommended to me through a colleague. I had no recent experience in buying a home but Roger made the whole experience less stressful. He explained the types of mortgages and helped me find a mortgage which was right for me. He always reminded ...
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Nov 05,2015
Nov 05,2015
1
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this helpful
My letting was dealt with efficiently and effectively and the staff in the branch were courteous and professional at all stages....
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Nov 05,2015
Nov 05,2015
1
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this helpful
Very good overall rating was very helpful and answered any questions was also very efficient with everything with helping me get into the propety quickly.
Very good at his job :) thanks again!...
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Comment on agent fees
Admin fee is overrated just to print off something on some paper I could have done it myself for less than ‚£10 I understanddthat it has to be paid for but ink and paper does not cost over ‚£200.
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Oct 30,2015
Oct 30,2015
1
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A very friendly and helpful service was provided by Scott Richards at Beresford Adams. We had a number of queries about the property/tenancy before viewing which were all handled very efficiently. Having viewed the property, we requested to go back for a second visit ...
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Comment on agent fees
I felt the level of fees was a little high.
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Oct 30,2015
Oct 30,2015
1
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I have no problems with the service provided by Scott and other members of the team. He is polite, efficient and provided what appears to be a suitable tenant.
Thank you...
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Oct 29,2015
Oct 29,2015
1
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Scott was fantastic from start to finish with the lettings always on hand to help out and was great when we wanted to leave...
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Comment on agent fees
I was only unaware of the renewal fee after the 6 months that's one of the reasons for leaving
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Jun 24,2015
Jun 24,2015
0
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Very professional. Smooth quick process. Lovely girls to deal with made us feel like friends. Highly recommend them. Make this agents your first port of call...
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Jun 23,2015
Jun 23,2015
1
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Chanel went over and above to sell our house. She kept us informed every step of the way and accommodated the buyer to secure the sale. We were updated via the telephone and then the conversation was confirmed by email.
Beresford Adams were proactive in ...
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Mar 23,2015
Mar 23,2015
0
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Great estate agents, got lots of viewings on my property and was kept well informed with regards to feedback from the viewings, chanel was lovely, always friendly and able to offer me good advice when considering different options to to get my property sold.
When ...
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Comment on agent fees
I do think the fees are on the high side, but do feel I got an excellent service.
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Mar 01,2015
Mar 01,2015
0
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The customer service I recieved from Amie at Beresford Adams wrexham was superb. She was super efficient and it was a pleasure to deal with her. Actually away on holiday when we completed and she dealt with solicitors and vendor on our behalf .
thanks Amie !!!...
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Nov 13,2014
Nov 13,2014
1
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As a purchaser of the property being sold by Beresford Adams, we could not have had a more attentive service. We experienced legal problems with our own sale, which were rectified via this agent. The agent went over and beyond her duty to ensure that ...
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Jun 18,2014
Jun 18,2014
1
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I was recently out actively viewing properties for a buy to let. The ladies listened to what I wanted and only offered me properties that were suitable which would give me the best return for my money. They were always very polite and enthusiastic even ...
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May 30,2014
May 30,2014
2
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a huge thankyou to roger and amie in helping me choose and purchase my first home! roger was excellent with all of his advice and completely impartial in helping me get the right mortgage. being a first time buyer I found this quite daunting but ...
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May 23,2014
May 23,2014
0
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Beresford Adams, Wrexham, we're very helpful, friendly and professional during the purchase of our new home. All negotiations were handled promptly and nothing was to much trouble. An excellent service, would not hesitate to recommend them....
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May 19,2014
May 19,2014
1
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Chanel acted on our behalf whilst selling the property, she was helpful, committed and worked to our requirements. Quite often Chanel was challenged by very difficult solicitors, on both sides, but she worked hard to ensure we worked to deadlines despite ongoing issues, overall I ...
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May 14,2014
May 14,2014
4
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Be very careful with this Letting Agents. They lie to get you to agree to a tenancy, obviously very interested in any commision scheme they may be on and not interested in the service they provide or the welfare of their customers. They are rude. ...
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Mar 27, 2018
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As stated by the above person I moved into a property rented by Berrisford addams again left in poor condition by previous tenant soild matters poor over cleanliness now there say iv left the property in a mess's and with holding my deposit this is no way a business that is capable to let property and run it ! ...
Apr 17,2014
Apr 17,2014
6
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Where do I start?
My fiancƒÂ©e went to view this property at the end of February beginning of March and it was left in a pretty bad state by the previous tenants. My fiancƒÂ©e was assured that the property would be fixed and ...
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What agent could do to change your mind?
Dont lie and stealAttached Filesnbsp;
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Mar 27,2014
Mar 27,2014
1
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Amy and Chanel are very quick to let us know what properties they have on the market and constantly keep in touch during the whole process. I have never met an agent that has communicated and kept us informed so well. These 2 girls offer a ...
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Mar 24,2014
Mar 24,2014
2
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Superb service from Chanel and Amy. House sold in 3 days. Regular feedback. Would definately recommend...
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Jan 02,2013
Jan 02,2013
8
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This company are full of false promises. Don't fall for their selling technique when they come around knocking. They will promise to do all this stuff for you but you have to phone them constantly and as you sign a contract you can not come ...
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What agent could do to change your mind?
They could have been honest and not told constant lies to cover themselvesAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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