Fourlet
Selby, YO8
2.9/5, 8 reviews
50% recommended
100% lettings valuation accuracy
83% lettings fee satisfaction

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“I called to enquire about a property, took several attempts ......”

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Apr 17,2014
Minithumbdown
By: 'Davidjf1977'
Apr 17,2014
2 people found
this helpful
I called to enquire about a property, took several attempts to get through, when I finally did the staff member said they would arrange a time with current tenants and call back, they took my details and some basic information and i awaited their call. I received no such call, called back again 2 days later, and was told by staff they had no record of me calling before and the house was now under offer and I cannot view, I asked about any other properties in the area only to be questioned on my earnings, my wife is currently not working to look after our very poorly teenage daughter, and I was told in no uncertain terms due to us having a low income suplemented by benefits there was nothing suitable.

This was two months ago now, and they must still have my details on file as I received a missed call from them last week, no voicemail, needless to say I will not be returning their call.
What agent could do to change your mind?
To educate their staff on how to speak to customers, and call back when they say they will rather then playing dumb.
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Latest Reviews

View all Reviews 8
5th Mar 2015
reviewed by 'Ms'
“Since ceasing our tenancy as we moved into our own home, we have had very rude and inefficient service from ......”
22nd Oct 2014
reviewed by 'G'
“I have been very satisfied using Fourlet as an agency to look after my property and find tenants. They are ......”
17th Sep 2014
reviewed by 'Sheri'
“I would like to Echo the points made by the previous tenants, staff I found at times to be unhelpful ......”
28th Aug 2014
reviewed by 'rebecca'
“Everyone at fourlet, we're very friendly and helpful throughout my 3 years in my rented property. Any queries I had got ......”
17th Jun 2014
reviewed by 'Landy'
“Speaking as a landlord, and looking firstly at the general before turning to the specific, it's often more a question ......”
29th May 2014
reviewed by 'vicki'
“Treated like an individual no request too much.Excellent service.Very customer orientated.Great communication throughout.Would highly recommend using ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Fourlet
64 Gowthorpe
Selby
North Yorkshire
YO8 4EA
01757 29100

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 83% £595 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 3 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Dunnington, Y
Selby, YO8

“Since ceasing our tenancy as we moved into our own ......”

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Mar 05,2015
Minithumbdown
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Sean
By: 'Ms'
Mar 05,2015
2 people found
this helpful
Since ceasing our tenancy as we moved into our own home, we have had very rude and inefficient service from Fourlet, they take a long time to respond to queries and are very unfriendly in correspondence. A big disappointment and I would not recommend them ...
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“I have been very satisfied using Fourlet as an agency ......”

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Oct 22,2014
Minithumbup
By: 'G'
Oct 22,2014
1 people found
this helpful
I have been very satisfied using Fourlet as an agency to look after my property and find tenants. They are prompt and efficient when communicating with me, regular and on time with inspections. The rent payments and email statements are always on time and correct. ...
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Comment on agent fees
Acceptable and on a par with other local agencies.
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“I would like to Echo the points made by the ......”

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Sep 17,2014
Minithumbdown
By: 'Sheri'
Sep 17,2014
2 people found
this helpful
I would like to Echo the points made by the previous tenants, staff I found at times to be unhelpful and communication was on most occasions poor (had someone turn up to view our property at tea time, with no prior warning) as the other ...
read full review
What agent could do to change your mind?
Work on communication and manners. Keep a better check on paperwork
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“Everyone at fourlet, we're very friendly and helpful throughout my 3 ......”

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Aug 28,2014
Minithumbup
By: 'rebecca'
Aug 28,2014
2 people found
this helpful
Everyone at fourlet, we're very friendly and helpful throughout my 3 years in my rented property. Any queries I had got resolved straight away. I have rented 3 property in the past but fourlet is the best company I have used. I was recommended fourlet to anyone....
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“Speaking as a landlord, and looking firstly at the general ......”

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Jun 17,2014
Minithumbup
By: 'Landy'
Jun 17,2014
4 people found
this helpful
Speaking as a landlord, and looking firstly at the general before turning to the specific, it's often more a question of good and bad tenants rather than good and bad letting agents ¢â‚¬â€œ but obviously a letting agent has a good deal of involvement in finding ...
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“Treated like an individual no request too much.Excellent service.......”

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May 29,2014
Minithumbup
By: 'vicki'
May 29,2014
3 people found
this helpful
Treated like an individual no request too much. Excellent service. Very customer orientated. Great communication throughout. Would highly recommend using this letting agent!...
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“Absolutely shocking! But let's start with a positive I did ......”

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May 22,2014
Minithumbdown
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Simon
By: 'Lani'
May 22,2014
3 people found
this helpful
Absolutely shocking! But let's start with a positive I did managed to encounter one lovely member of staff who completed the mid tenancy check unfortunately that is it for the positives! We viewed a property and thought it was pretty perfect, we asked outright about ...
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What agent could do to change your mind?
More staff training is required amongst other things, Eden and Simon in particular need to brush up on their customer service skills.
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“I called to enquire about a property, took several attempts ......”

Share on :
Apr 17,2014
Minithumbdown
By: 'Davidjf1977'
Apr 17,2014
2 people found
this helpful
I called to enquire about a property, took several attempts to get through, when I finally did the staff member said they would arrange a time with current tenants and call back, they took my details and some basic information and i awaited their call. ...
read full review
What agent could do to change your mind?
To educate their staff on how to speak to customers, and call back when they say they will rather then playing dumb.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Fourlet, Selby YO8 4EA



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