Castle Estates
Battle, TN33
4.7/5, 17 reviews
94% recommended
100% lettings valuation accuracy
92% lettings fee satisfaction

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“My list of complaints about Pettifer (Castle Estates Coventry) is ......”

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Apr 25,2008
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By: 'Cov1'
Apr 25,2008
1 people found
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My list of complaints about Pettifer (Castle Estates Coventry) is endless....They constantly made mistakes, LOST the rent on 2 occasions, accused my tenant of not paying and made her pay twice when THEY had lost the money. Forgetting to pay me, paying me in Euros (!!!!), not notifying me when they spend large amounts of money on repairs. In 2 years, there has rarely been a month when I haven't had a problem. Not only do they constantly make mistakes but they never even pick up on them until we point them out. I feel I have been paying them a lot of money to do absolutely nothing. They seem to have forgotten that they have to provide both myself and my tenant with a service rather than just raking in their share of the profit and sitting back.
They have just had the nerve to say that we bother them too much with problems - I had to point out that I am also sick to death of bothering them about the problems, which are in themselves indicative of the non-existent service they are providing. I have actually paid to get out of the contract with them now, and am using another agent.
Would NEVER consider dealing with them again. If you want to pay for the priviledge of being stressed out by a company who are clearly more concerned by their profit margin than with providing you with any of the services that they supposedly offer, then Pettifers are for you!
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By: Roadrunner 2
Jun 14, 2008
We had the same problems, too quick to spend our money without consultation. Once they spent

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Latest Reviews

View all Reviews 17
18th Mar 2019
reviewed by 'Nicola'
“Lovely people to deal with....quick, efficient and friendly. We have used Castle Estates in Battle for many years and ......”
6th Mar 2019
reviewed by 'Freddie'
“Really impressed with Castle Estates. Renting through them in Battle has been a really smooth process. Thanks for all your ......”
21st Feb 2019
reviewed by 'Liza'
“Having never used an agent for letting i went into Castle Estates. Found them very knowledgable and helpful. I started ......”
21st Dec 2018
reviewed by 'Brian'
“I needed an agent to find me a tenant in Battle and to deal with all the paperwork including the ......”
20th Jan 2018
reviewed by 'Sandra'
“I have rented a house through Castle Estates for the last 4 years, and they have always provided professional and quality ......”
18th Jan 2018
reviewed by 'PWenham'
“Di and Anna are approachable & highly competent members of the Castle Estates (Battle) Team. They have proved invaluable whilst we ......”
Opening Hours
  • Monday: 09:00 - 19:30
  • Tuesday: 09:00 - 19:30
  • Wednesday: 09:00 - 19:30
  • Thursday: 09:00 - 19:30
  • Friday: 09:00 - 19:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Castle Estates
66 High Street
Battle

TN33 0AG
01424 774166

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 92% £325 £825
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 6 1 0 0 0 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great service...”

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Mar 18,2019
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By: 'Nicola'
Mar 18,2019
0 people found
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Lovely people to deal with....quick, efficient and friendly. We have used Castle Estates in Battle for many years and have always found their service to be excellent. Highly recommend....
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“Excellent service...”

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Mar 06,2019
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By: 'Freddie'
Mar 06,2019
0 people found
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Really impressed with Castle Estates. Renting through them in Battle has been a really smooth process. Thanks for all your help....
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“New let...”

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Feb 21,2019
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By: 'Liza'
Feb 21,2019
0 people found
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Having never used an agent for letting i went into Castle Estates. Found them very knowledgable and helpful. I started the process then returned home overseas. They called me and followed up all paperwork in order and found a suitable tenant. I foun the inventory ...
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Comment on agent fees
Found them competitive with other agents
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“Lettings (as Landlord)...”

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Dec 21,2018
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Chloe
By: 'Brian'
Dec 21,2018
0 people found
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I needed an agent to find me a tenant in Battle and to deal with all the paperwork including the tenancy agreement and inventory. I selected Castle Estates and they were superb throughout. They are pleasant to deal with and very efficient. The service they ...
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Comment on agent fees
Very reasonable
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“I have rented a house through Castle Estates for the ......”

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Jan 20,2018
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Diane
By: 'Sandra'
Jan 20,2018
0 people found
this helpful
I have rented a house through Castle Estates for the last 4 years, and they have always provided professional and quality support. If I report a repair, I can rest assured it will be dealt with. The communication between us and my landlord is dealt with ...
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Comment on agent fees
I don't know the agent's fees
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“Di and Anna are approachable & highly competent members of the ......”

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Jan 18,2018
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Diane
By: 'PWenham'
Jan 18,2018
0 people found
this helpful
Di and Anna are approachable & highly competent members of the Castle Estates (Battle) Team. They have proved invaluable whilst we have been letting out our home and have taken care of all the little details as well as the big ones. They are quick to ...
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Comment on agent fees
I think they are fair considering the comprehensive service provided.
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“We have been clients of Castle Estates for over eight ......”

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Jan 17,2018
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By: 'Peter'
Jan 17,2018
0 people found
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We have been clients of Castle Estates for over eight years now and are very impressed by their professional and friendly attitude. Its a great company....
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Comment on agent fees
Very reasonable fees
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“Great people doing a great job! Having had experience of ......”

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Dec 15,2017
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By: 'E'
Dec 15,2017
0 people found
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Great people doing a great job! Having had experience of other agents managing our properties, I would now never go anywhere else than Castle Estates and Peter and Co, for the excellent service they provide - and such nice people too!...
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Comment on agent fees
Very fair, both from the landlord point of view and, I believe for tenants
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“We have used Castle estate twice recently to find tenants ......”

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Dec 14,2017
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Peter
By: 'Chris'
Dec 14,2017
0 people found
this helpful
We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
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“We have used Castle estate twice recently to find tenants ......”

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Dec 14,2017
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Peter
By: 'Chris'
Dec 14,2017
0 people found
this helpful
We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
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“I've had contact with Castle Estates for around 20 years, and ......”

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Dec 14,2017
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By: 'Philip'
Dec 14,2017
0 people found
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I've had contact with Castle Estates for around 20 years, and have known Peter Broomhead for all of those. At first I was a resident in my apartment, Castle Estates being the managing agent. They were always very efficient and professional, and were able to reduce ...
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Comment on agent fees
This agent's fees are most acceptable - certainly taking into account the good work that they do.
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“We are extremely grateful for the kindness, help and exemplary ......”

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May 15,2017
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Diane
By: 'Rob'
May 15,2017
1 people found
this helpful
We are extremely grateful for the kindness, help and exemplary professionalism of Di, Jan and Anna. This is an exceptional, dedicated team of professionals who deserve the highest praise. Rob & Maddy...
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Comment on agent fees
Excellent.
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“Poor Customer ServicePoor CompanyTypical Estate Agents you hear all the ......”

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Jun 21,2016
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By: 'Adam'
Jun 21,2016
1 people found
this helpful
Poor Customer Service Poor Company Typical Estate Agents you hear all the bad stories about. Disappointed that I can't rate 0 stars. It took over 20 days for our deposit to be returned (compared to the agreed 10 days) - I sent numerous emails and never received a ...
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Comment on agent fees
Bad
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By: Peter Broomhead
Jun 21, 2016
View all comments (1)
We are obviously very disappointed with this review, and we do consider it extremely misleading and inaccurate. What Adam fails to mention is that the £25.00 administration charge has nothing whatsoever to do with his deposit, but was applied because of additional work involved in having to return to the tenant a further rent payment that was made because he failed to cancel his Standing Order ! He was also a tenant at the property for nearly a year, and in all our previous dealings had express ...

“As someone new to short term tenancy, I was quickly ......”

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Jul 24,2014
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Peter
By: 'Derek'
Jul 24,2014
1 people found
this helpful
As someone new to short term tenancy, I was quickly put at ease by the staff at Castle Estates Battle, who provided all the information I required, and once an identified property became fully available, implemented the required action to secure this - all without ...
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“I have been dealing with Castle Estates at Battle for ......”

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Jan 17,2013
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Diane
By: 'C'
Jan 17,2013
1 people found
this helpful
I have been dealing with Castle Estates at Battle for some years now and have always found them to be friendly, professional, efficient and happy to "go the extra mile" when necessaary. I own a number of properties and am frequently travelling therefore it is ...
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By: Castle Estates Battle
Jan 28, 2013
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Thank you for your comments C J G Campbell. It has been a pleasure to act as your agent these past few years and hope we can continue to have your confidence in us. Thank you. Kind regards, Castle Estates Battle ...

“Castle Estates have been my letting agent for the past 12 ......”

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Dec 14,2012
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Peter
By: 'Bev.'
Dec 14,2012
0 people found
this helpful
Castle Estates have been my letting agent for the past 12 years for the property I own in Battle. They have always been most professional with each let. Human nature being as it is, lets don't always go to plan. This is where there knowledge and ...
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By: Castle Estates Battle
Jan 28, 2013
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Thank you for your comments Bev. We do try to keep both parties happy and glad you have been and are happy with the service we provide you. Thank you. Kind regards, Castle Estates Battle ...

“All staff were most helpful and friendly . Had only a ......”

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Dec 01,2012
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By: 'Patricia'
Dec 01,2012
1 people found
this helpful
All staff were most helpful and friendly . Had only a short time to find a property to rent during a visit from Spain and staff were able to quickly arrange a series of viewings of suitable propertiesand to help to process all the paperwork while ...
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By: Castle Estates Battle
Jan 28, 2013
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Thank you for your comments, it was a pleasure to help you with your move. Kind regards, Castle Estates Battle ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Castle Estates, Battle TN33 0AG



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