40% sales valuation accuracy
40% sales fee satisfaction
100% lettings valuation accuracy
40% lettings fee satisfaction
Apr 16,2014
Apr 16,2014
3
people found
this helpful
this helpful
Landlords and tenants alike steer clear! A checklist of what to ensure when using Andrew Hayward Estates. Mistakes I made......
1. Check the deposit has been registered. Make sure you have a certificate that states, exactly where, and the amount that has been registered with the tenancy deposit scheme. Under no circumstances can this deposit be used as "advanced rent". Especially if both the landlord and tenant are unaware of this fact.
2. Make sure your managing agent knows that they can't just renew the contract for another two years with your tenants without your consent. It may seem like an obvious statement. Apparently it's not.
Both of the above constitue a breach of contract and a breach of duty of care as stated by the Supply of Goods and Services Act of 1982 "service must be carried out with reasonable care and skill"
Bear that in mind.
3. Make sure your managing agent is registered with Ombudsman and even better, with Arla too. At least make sure they are registered with some sort of redress scheme, because if they aren't you are screwed. There is genuinely nothing you can do about their incompetences except rant and rave about lawyers, and then actually get lawyers in, and even when you have got lawyers in they plead ignorance so you have to go and sit with the "agents" all day whilst you wait until the allocated "agent" to your case decides to turn up for work...that is the stage I am at.
4. And finally, if someone else's insurance has been held responsible for damage to your property, you are not responsible for the premium on that insurance claim. The landlord who holds the insurance that is paying out is responsible. Obvious right? Not to Andrew Hayward.
5. And when they offer you a zero per cent managing fee, they know they have screwed up. Do not accept it. Cut your losses and get out. Ok so that was one more......
1. Check the deposit has been registered. Make sure you have a certificate that states, exactly where, and the amount that has been registered with the tenancy deposit scheme. Under no circumstances can this deposit be used as "advanced rent". Especially if both the landlord and tenant are unaware of this fact.
2. Make sure your managing agent knows that they can't just renew the contract for another two years with your tenants without your consent. It may seem like an obvious statement. Apparently it's not.
Both of the above constitue a breach of contract and a breach of duty of care as stated by the Supply of Goods and Services Act of 1982 "service must be carried out with reasonable care and skill"
Bear that in mind.
3. Make sure your managing agent is registered with Ombudsman and even better, with Arla too. At least make sure they are registered with some sort of redress scheme, because if they aren't you are screwed. There is genuinely nothing you can do about their incompetences except rant and rave about lawyers, and then actually get lawyers in, and even when you have got lawyers in they plead ignorance so you have to go and sit with the "agents" all day whilst you wait until the allocated "agent" to your case decides to turn up for work...that is the stage I am at.
4. And finally, if someone else's insurance has been held responsible for damage to your property, you are not responsible for the premium on that insurance claim. The landlord who holds the insurance that is paying out is responsible. Obvious right? Not to Andrew Hayward.
5. And when they offer you a zero per cent managing fee, they know they have screwed up. Do not accept it. Cut your losses and get out. Ok so that was one more......
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Latest Reviews
27th Jul 2016
reviewed by 'Opi'
2nd May 2016
reviewed by 'SOLICITING'
27th Feb 2016
reviewed by 'Annoyed'
14th Nov 2014
reviewed by 'Happy'
29th Oct 2014
reviewed by 'HAPPY'
Opening Hours
Address
Andrew Hayward Estates
24 Chatsworth Road
Hackney,London
Greater London
E5 0LP
0207 148 0470
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 40% | £0 | £0 |
| Lettings | 100% | 40% | £1,365 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 27,2016
Jul 27,2016
1
people found
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this helpful
Dont bother, They are a total waste of time arranging a viewing with these guys, they have no properties to let really and just use the very few properties they do have as bait to get fees. They have the same property advertised on gumtree ...
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What agent could do to change your mind?
Thankfully they didnt get fees from me. Wasting ‚£9.00 travelling to a viewing on the overground was enough loss.Attached Filesnbsp;
Comment on agent fees
Thankfully they didnt get fees from me. Wasting ‚£9.00 travelling to a viewing on the overground was enough loss.
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May 02,2016
May 02,2016
4
people found
this helpful
this helpful
HE WANTS ME TO WRITE AN EXCELLENT REVIEW FOR HIM. THIS GUY IS SIMPLY CRAZY.
Why should I do that? I said. Never believe on the positive reviews for this company. Get their address and go with them so you know where to chase them ...
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Comment on agent fees
Very HIGH FEES FOR LOUSY PROPERTIES
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Feb 27,2016
Feb 27,2016
1
people found
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Do NOT rent or let with this company. This is the worst estate agency that I have ever come across and I cannot emphasis this strongly enough. During my 6 months tenancy with the company a number of alarming situation occurred that would make any tenant ...
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What agent could do to change your mind?
They fees were expensive.Attached Filesnbsp;
Comment on agent fees
They fees were expensive.
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Nov 14,2014
Nov 14,2014
0
people found
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Very good agents they did there best to find me a tenants I am really happy i will use them again 100%...
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Oct 29,2014
Oct 29,2014
0
people found
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very good agents I will definitely use them again I am really happy with there services they are all professional...
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Apr 16,2014
Apr 16,2014
3
people found
this helpful
this helpful
Landlords and tenants alike steer clear! A checklist of what to ensure when using Andrew Hayward Estates. Mistakes I made......
1. Check the deposit has been registered. Make sure you have a certificate that states, exactly where, and the amount that has been registered with the ...
read full review
read full review
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Feb 17,2014
Feb 17,2014
5
people found
this helpful
this helpful
The guy who runs the place - Giovanni Perez is a totally unscrupulous and double dealing individual. I was hired as a photographer by them for an agreed amount (a modest £40). When the work was finished they used my photos on their website but decided ...
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Jan 20,2014
Jan 20,2014
4
people found
this helpful
this helpful
Terrible estate agents. The property we viewed numerous times and offered on is still on the market and is clearly not really for sale. We heard from other estate agents that most people looking at the same time as us had also offered on the ...
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Dec 01,2013
Dec 01,2013
8
people found
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the agent took the keys for my property and when i wanted to show people the property privately they did not release the keys, they promised they would and promised a time yet didnt turn up!!!
disgraceful company -LANDLORDS BE AWARE!!!!!!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
