100% lettings valuation accuracy
40% lettings fee satisfaction
Apr 07,2014
Apr 07,2014
28
people found
this helpful
this helpful
This letting agent was used by our landlord in conjunction with our recent tenancy. We looked for a cost effective property that we wouldn't struggle to pay rent and bills however after des coding to rent this property off Surelet we discovered the many fees attached to renting through their service. Not only did we find their initial inspection and inventory fees, admin costs and final inspection and inventory fees very expensive. We were made to pay £1200 bond for a £475 property including an additional £100 to have a cat at the property. Everytime your tenancy is renewed you incur not only an admin fee but also have 3 monthly inspections whereby the letting agents proceed to take photographs of the property as you are living in it. The person then carrying our the inspection asked questions such as how often carpets were hoovered and how often the grass was cut. I have rented for years off various company's and have never felt my privacy has been so disrespected as a tenant. My husband and I felt as a company they had Very poor communication, as they failed to get back about issues such as an extensive damp problem during winter and ongoing problems with fixtures that had broken during our tenancy.with a new born baby we found this unacceptable and had to solve the damp issues ourselves at our expense. On leaving this company to seek alternative rental due to our dissatisfaction with their service we were informed after the final inspection that our deposit had been handed over to DPS and that it was no longer in their hands. They had entered the incorrect information into the Dps service which meant our bond to date has still not been recovered over a month later. We have subsequently been charged a final inspection fee of £54 and have had further charges deducted for a small stain on a carpet which totalled in a further £91. It was requested that the property be professionally cleaned prior to us leaving and I was quoted £140 by surelet to have a small stain on the carpet cleaned by a professional company for a 2 bedroom property. We felt this was extortionate as we had already paid £75 to have the property cleaned by a local company and then had to submit invoices to prove this. My husband and I are very respectable people and kept the property in excellent condition, we felt their service was very poor and that they did not look after us as tenants. Would not recommend their service to anyone wishing to rent.
What agent could do to change your mind?
Better communication Reasonable admin and inspection fees Not take photographs on inspection Do not ask inappropriate questions about how often you clean the property when the property is clearly in excellent condition. Chase landlords when fixtures are broken and remnants are willing to replace items at own cost. Resolve damp issues and chase landlord when no response has been gained especially when there is a newborn baby in the property. If passing on deposit information give correct detailsAttached Filesnbsp;
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Latest Reviews
2nd Apr 2020
reviewed by 'Keith'
16th Nov 2019
reviewed by 'Adrian'
22nd Oct 2019
reviewed by 'Gareth'
22nd Oct 2018
reviewed by 'Unfairly'
13th Mar 2018
reviewed by 'tenant'
Opening Hours
Address
Surelet
23 Pensarn Road
Carmarthen
Carmarthenshire
SA31 2BS
01267 240081
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 40% | £375 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 7 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 06,2021
Oct 06,2021
2
people found
this helpful
this helpful
Took inflated deposit, didn't protect it for 5 long years, had several opportunity to do so,failed to repair property, was continuously rude and disrespectful. A vile bully of a man to deal with, Rhodri Davies feels he is above everyone else, a failed businessman with ...
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Apr 02,2020
Apr 02,2020
0
people found
this helpful
this helpful
If I could put minus stars i certainly would. AVOID AVOID AVOID!!! Locked in a DPS-Deposit return dispute with these very unprofessional individuals. Hopeless with property maintenance issues "tomorrow" and "I will get back to you" are their favourite words. 2 years worth of unbelievably bad ...
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Nov 16,2019
Nov 16,2019
4
people found
this helpful
this helpful
They told us we could use all of the double length garage and it was the only reason we took it ,day of moving in the garage was locked with the owners stuff in ,after confronting surelet they denied everything . They also took extra deposit ...
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Oct 22,2019
Oct 22,2019
1
people found
this helpful
this helpful
Extremely unprofessional, won't answer the phone or return calls, keep saying things will be done 'tomorrow' and never get done. Luckily we were buying from them so didn't need to pay them. Consistently poor so at least they were consistent with something....
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Oct 22,2018
Oct 22,2018
6
people found
this helpful
this helpful
Endless problems, the house was barely fit to live in (the plumbing in the toilet was so badly done it was blocking over and over because of the way the pipes had been put in, but the agents claimed it was "our fault" and "they ...
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Mar 13,2018
Mar 13,2018
8
people found
this helpful
this helpful
This agent cheated me on the deposit money! Always postponed the return of my deposit each time I asked for it. I have initiated a complaint process to recover my money now....
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Comment on agent fees
N/A
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Dec 29,2016
Dec 29,2016
0
people found
this helpful
this helpful
Being new to the rental market, I decided to use an agent to let my property. I'm very glad I chose Surelet Carmarthen. Helpful, flexible, professional, and mindful of my wishes in the type of tenant I wanted. Nothing was too much trouble, and every ...
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Comment on agent fees
You get what you pay for
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Nov 25,2016
Nov 25,2016
15
people found
this helpful
this helpful
Terrible service- moved into a room in a house in carmarthen - in the viewing I told them there was not a fridge - they hadn't noticed this!! I was assured one would be provided by early the following week. I also pointed out minor ...
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Apr 07,2014
Apr 07,2014
28
people found
this helpful
this helpful
This letting agent was used by our landlord in conjunction with our recent tenancy. We looked for a cost effective property that we wouldn't struggle to pay rent and bills however after des coding to rent this property off Surelet we discovered the many fees ...
read full review
read full review
What agent could do to change your mind?
Better communication Reasonable admin and inspection fees Not take photographs on inspection Do not ask inappropriate questions about how often you clean the property when the property is clearly in excellent condition. Chase landlords when fixtures are broken and remnants are willing to replace items at own cost. Resolve damp issues and chase landlord when no response has been gained especially when there is a newborn baby in the property. If passing on deposit information give correct detailsAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
