0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 14,2014
Apr 14,2014
5
people found
this helpful
this helpful
I have been renting for over 10 years with different estate agents and also private landlords. From my experience as a tenant I must say that the worst was renting a property managed by Keats in Haslemere. The only time they have been professional was on a viewing. Since then they have been totally uninterested and all they wanted to tick their boxes on job done. Rude and very arrogant way they spoke to me every time i had any question. I was told once not to call their office any more. Lack of response, care and interest
I would like to advise anybody renting a property from Keats to check the inventory carefully (which they do with their external person on the day of you moving in which is a bit of a rush) and make additional photographs of everything not in a tip top condition as you will be likely to get charged for this in the end of the tenancy. Their inventory didn't note a mould, cobwebs, sticky kitchen units but the inventory said clean. Switched electric and gas meter readings etc.
I would like to advise anybody renting a property from Keats to check the inventory carefully (which they do with their external person on the day of you moving in which is a bit of a rush) and make additional photographs of everything not in a tip top condition as you will be likely to get charged for this in the end of the tenancy. Their inventory didn't note a mould, cobwebs, sticky kitchen units but the inventory said clean. Switched electric and gas meter readings etc.
Was this helpful?
Yes
Yes
Jul 21, 2014
Complaints like this are always disappointing and sadly we are unable to offer any resolution when the complainant hides behind a blog and won't even reveal their identity. Keats always use external inventory clerks in order to avoid bias and tenants have every opportunity to contest the inventory at the check in appointment which is taken at their pace and follows up with a check in report. Tenants are invited to attend the check out appointment giving every opportunity to comment on complications however very few take advantage of this opportunity. Keats Letting place all tenancy deposits into the SPA custodial scheme which offers a fair dispute resolution service should the tenant wish to contest any compensation sought by the landlord. Keats Letting are open and transparent in their tenancy administration and always willing to answer genuine complaints.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
7th Mar 2016
reviewed by 'Keats'
12th Jan 2015
reviewed by 'unhappyextennant'
14th Apr 2014
reviewed by 'extenant'
9th Jan 2012
reviewed by 'Ex-Keats'
29th Jun 2011
reviewed by 'cckin'
29th Nov 2010
reviewed by 'littleperfect'
Opening Hours
Address
Keats Fearn
26 High Street
Haslemere
Surrey
GU27 2HW
01428 661622
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 07,2016
Mar 07,2016
3
people found
this helpful
this helpful
I just wanted to reiterate the other review of this branch as we have had the exact same problems and are having a dreadful time presently arguing about our requirement to have the chimney swept.
The maintenance coordinator is incredibly condescending and rude and frankly, ...
read full review
read full review
Comment on agent fees
bad.
Was this helpful?
Yes
Yes
Jan 12,2015
Jan 12,2015
4
people found
this helpful
this helpful
The letting arm of this agency leaves everything to be desired. They have been dishonourable and verging on dishonest in their dealings with me when they feel it is warranted. Once you have signed on the line and they have your money God help you ...
read full review
read full review
What agent could do to change your mind?
Without your tennants you have no business regardless of how many wonderful properties you have on your books. You need to give some serious customer service training to your lettings arm in Haslemere. Your tennants are not second class citizens and neither are your contractors. Treat them with respect and honesty and your company will flourish. You have a reputation that is not positive in the local area and take this as the trigger for improvement that reading the reviews is long over due in Haslemere.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 14,2014
Apr 14,2014
5
people found
this helpful
this helpful
I have been renting for over 10 years with different estate agents and also private landlords. From my experience as a tenant I must say that the worst was renting a property managed by Keats in Haslemere. The only time they have been professional was on ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21, 2014
View all comments
(1)
Complaints like this are always disappointing and sadly we are unable to offer any resolution when the complainant hides behind a blog and won't even reveal their identity. Keats always use external inventory clerks in order to avoid bias and tenants have every opportunity to contest the inventory at the check in appointment which is taken at their pace and follows up with a check in report. Tenants are invited to attend the check out appointment giving every opportunity to comment on complicat ...
Jan 09,2012
Jan 09,2012
3
people found
this helpful
this helpful
Avoid this incompetent company at all costs - whether you are tenant or landlord.
I have never been spoken to in such a rude, condescending, patronising manner in all my life. The staff in the lettings office in Haslemere are rude, unhelpful and totally incapable ...
read full review
read full review
What agent could do to change your mind?
No I do not wish to discuss this with the agent via this method. I have written to the MD of the Haslemere office and would prefer to deal with him directly. There are too many things they could have done better throughout our tenancy to change my mind that it really isn't worth writing them down here.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 29,2011
Jun 29,2011
1
people found
this helpful
this helpful
rented from them for a year. Treat tenants like scum and try to take every penny off you. I was made to revisit the property solely to remove a smear from a mirrror (else my deposit would be deducted). Suddenly the professional cleaner clause payable ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2010
Nov 29,2010
4
people found
this helpful
this helpful
I urge you not to use these letting agents. Terrible service from start to finish. Messages never get passed on, they have a shockingly relaxed attitude to complaints and even slag each other off to you. Quite frankly I don't want to get dragged into ...
read full review
read full review
Was this helpful?
Yes
Yes
Vendor Fees
1.25%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 23/04/2024, 12:18 PM by James Philip Andrew FearnComplaints Procedure
No procedure available.
