0% lettings valuation accuracy
99% lettings fee satisfaction
Apr 14,2014
Apr 14,2014
1
people found
this helpful
this helpful
This is one of the worst agencies in Bristol. The agent that dealt with our property went so far as to promise us things that in the end we did not get. In particular, we were promised a garage which the agency did not put in the contract and thus the landlord didn't feel like emptying after we signed the contract. Continuing to the property itself, it was given to us in unacceptable condition (extremely dirty, mould on the walls, stains of sauces on sofas, black stains and wax on the carpets, broken wardrobe, mattresses with coils that hurt your body etc). The problems still remain as the agency's response was that we saw the property before we rent it. Of course when we saw the property, sofas were covered and we were told that cleaners would clean the place before we go in. The worst part of it was that one of the bedrooms had a broken window from day 1 of the tenancy! This was probably the only issue they addressed and to do so it took them almost two months! Meanwhile, there was scaffolding in front of the window which gave free access to anyone on the street. As if the problems we were facing were not enough, the agent that handled our property was often dismissive and in some cases rude (when he remembered to get back to us). Seemed that they only thing the agency cared was to be paid the rent without providing the services they were paid for. Even more, although we made it clear that we want to be present when someone enters the property, he would insist entering freely with the agency's extra key not respecting our privacy. After a series of arguments they said that we can leave the property if we give a month's warning. When asking to do so, we were told that they have already found new tenants to start when our contract was over and thus cannot let us off the contract. Seriously, this agency is a nightmare and would not recommend it to anyone.
What agent could do to change your mind?
The agent should have made sure that the property was in descent state (functional windows-furniture and clean) before renting it to people and not promised features that were not available. Also, should have responded to phone calls and emails and not ignored them. Finally, should not have given an offer without specifying the 'small letters'.Attached Filesnbsp;
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Latest Reviews
20th Apr 2015
reviewed by 'Javi'
14th Apr 2014
reviewed by 'Professional'
28th Mar 2014
reviewed by 'Jon'
11th Mar 2014
reviewed by 'Bristol'
Opening Hours
Address
JJFox Property Ltd
Clifton Heights, The Triangle
Triangle West,Bristol
North Somerset
BS8 1EJ
0117 945 3402
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £900 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 20,2015
Apr 20,2015
0
people found
this helpful
this helpful
My experience with this Letting Agency was very good, in fact it is the best agency I have been dealing with so far hence I would recommend it without hesitation. Good points: they are polite and always answered to my emails within a day and ...
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Apr 14,2014
Apr 14,2014
1
people found
this helpful
this helpful
This is one of the worst agencies in Bristol. The agent that dealt with our property went so far as to promise us things that in the end we did not get. In particular, we were promised a garage which the agency did not put ...
read full review
read full review
What agent could do to change your mind?
The agent should have made sure that the property was in descent state (functional windows-furniture and clean) before renting it to people and not promised features that were not available. Also, should have responded to phone calls and emails and not ignored them. Finally, should not have given an offer without specifying the 'small letters'.Attached Filesnbsp;
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Mar 28,2014
Mar 28,2014
2
people found
this helpful
this helpful
Awful. I rented a room in a house JJfox managed. The house was dirty when I moved in and rodent infested. They claimed the rats were not their problem, despite the council pest control officer saying there were structural issues in the house allowing in ...
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Mar 11,2014
Mar 11,2014
2
people found
this helpful
this helpful
I just came across the reviews on this website and found them to be completely different to my experience. I have been a landlord for over 10 years with properties in London, Wales and Bristol. I found jjFOX staff to be keen and enthusiastic with a ...
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Oct 12,2013
Oct 12,2013
3
people found
this helpful
this helpful
Unprofessional, rude and no communication skills. Did not receive the promised call back, so phoned later again later in the day and the sales rep hung up on me! Avoid if possible!...
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Feb 18,2013
Feb 18,2013
2
people found
this helpful
this helpful
Worst estate agents in Bristol, unhelpful, unorganised, massive lack of internal communications / systems, they book viewing appointments and then don't turn up and then claim ignorance.
AVOID LIKE THE PLAGUE!!! If you want to deal with cowboys then call JJ, if you want a shred ...
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What agent could do to change your mind?
Worst estate agents in Bristol, unhelpful, unorganised, massive lack of internal communications / systems, they book viewing appointments and then don't turn up and then claim ignorance. AVOID LIKE THE PLAGUE!!! If you want to deal with cowboys then call JJ, if you want a shred of professionalism or slightly knowledgeable staff - look elsewhere. So many better estate agents out there, don't waste your time or money with this lot, the team sounds like the average age is 18, they don't know what they're talking about, as I said, bunch of cowboys, avoid.Attached Filesnbsp;
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Feb 19, 2013
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(1)
I do apologies for the individual not being able to see the property before it being was let, however the youthful team at jjFOX works from 8 till 8 allowing longer viewing times for customers, unfortunately this does mean we let properties quicker than our competitors. No agency will or should stand for customers portraying abusive behaviour towards their members of staff.
We may have had a block in our phone lines after this incident as the client then proceeded to prank call us continuously ...
Oct 18,2012
Oct 18,2012
3
people found
this helpful
this helpful
I was a mature student renting a shared property for a year managed by JJFox. Initially they were extremely professional and friendly - while showing me round they promised to fix the extremely untidy garden, and replace a missing pane of glass from the missing ...
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Sep 06,2011
Sep 06,2011
4
people found
this helpful
this helpful
Member of staff marketing our house was rude, unprofessional and inefficient....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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