100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Apr 11,2014
Apr 11,2014
18
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this helpful
this helpful
Whilst not quite in "*" another agents league¢â‚¬Â¦¢â‚¬Â¦..
I thought it would be useful (for DJ Alexanders predominantly) to be given a clear and concise breakdown of the key issues that people experience when renting a property from the company. I would hope that both Ben Alexander (Customer Service Manager) and ultimately Proprietor David Alexander acknowledge and take advantage of this research below gathered from feedback on allagents.co.uk. Ordinarily I would not do this however based on my own experience of the company as a tenant (which was poor at best) I would hope that David Alexander either considers a review of the customer service provided across the entire lettings side of the business (with the aim of improving the areas highlighted below) or, potential tenants take heed of this and consider another agent to use. I do intend to be fair and I will name names.
Pre-Contract - personally no issues at all met by Peter Thomson (who stepped in at the last minute) to show us round the property. Through no fault of his own he was not aware that the property was only intended for rental for a fixed period with no extensions (we were only made aware when we were about to pay the deposit).
For others below the pre-contract phase was more painful!
Lost the keys to access the property, lost details of the appointment, shown the property and made an offer only to be told it wasn't on the market, tardiness of letting agents reaching appointments.
Inventory ¢â‚¬â€œ personally inaccurate, a number of issues not noted including significant damage not recorded and items of electronics equipment incorrectly identified. TENNANTS BEWARE this and CLEANING is where you could fall victim to the minor factotum and jobsworth Andrew Thompson on checkout (never before have I met a man who derives so much joy from checking the number of teaspoons left by a tenant and coming to the conclusion that they do not match the number listed on the inventory).
Other reference is made to similar issues regarding inventory accuracy so it would appear that our experience was not a one off unfortunately.
Cleanliness - personally the biggest issue we experienced and one that features regularly in reviews for DJ Alexander. The property was filthy on arrival despite assurances that the property would be professionally cleaned prior to entry. I will spare the details but suffice to say that the bath and shower needed significant bleaching before we used them! Little else to say beyond that really other than it is inexcusable either the spot checks on contractors are inadequate or contractors are rarely (if ever) checked (please prove me wrong with supportive evidence DJ Alexander).
For others below cleanliness reared its ugly head as follows¢â‚¬Â¦¢â‚¬Â¦
Having paid extra for a professionally clean flat, it was extremely disappointing to find the property barely touched¢â‚¬Â¦..
We moved into our property last November and we did have a lot of initial problems. Our flat had been missed off the ¢â‚¬Ëœcleaning list', which didn't start us on the right foot¢â‚¬Â¦¢â‚¬Â¦.
Right from day one we have had problem after problem, ranging from our flat not being clean when we moved in¢â‚¬Â¦¢â‚¬Â¦
I spent 9 hours cleaning the place to their "professional standard". However, at the checkout appointment they still decided to charge for cleaning, which I reluctantly agreed to¢â‚¬Â¦¢â‚¬Â¦..
Maintenance - not unrelated to our communication issue and in support of another individuals comments regarding lying the one issue we did experience resulted in the maintenance team sending out the water board for no reason it transpired that this was due to conversations with the DJ Alexander's maintenance team and the landlord's strange mother (who had a disconcerting propensity to linger around the property at check out and check in) the blame was squarely placed on her for the cock-up. Fair enough it cost me nothing I guess!
For others dealing with the Maintenance team has been a sorry affair from the get go¢â‚¬Â¦..
we had a variety of problems with the property that have needed looking into. DJ\'s have been slow to respond, and for most issues I as the tenant have had to chase DJ for an update on what has been going on
Maintenance dept and Gregor Fortune are full of false promises and when they say the words \'I will go investigate that for you\' expect silence for weeks and then call to chase!
I was willing to overlook the fact that the work that should have been carried out before we moved into the flat was not done despite promises to the contrary
The external side of the front windows needed repainted and the glazing sealant redone. This was reported within days of getting the keys and 4 weeks later nothing had been done.
I have been waiting 4 months for some minor work to be done.
Maintenance team dont no there arm from there elbow! Been left without a washing machine for over a week now
The maintenance department were terrible, never called you back or kept a record of your calls or issues and never updated anything in the 3 year tenancy.
The maintenance team are useless - there have been so many problems in our flat and I have spent days and days waiting around - they never return phone calls and all the work is substandard
Right from day one we have had problem after problem ¢â‚¬Â¦¢â‚¬Â¦.. our front door not being repaired so we were locked out the property for a number of hours and not having any hot water through the winter months. The issues were reported since the second week we moved in and as we are approaching out due out date they are slowly getting repaired.
Communication and administration ¢â‚¬â€œ Personally communication in general hasn't been great and seems again to be a common complaint.
Please don't be misled by the professionally taken photographs of the staff on the phone. The evidence indicates that whilst Stage 1 (holding the phone up to the ear correctly) is being practiced successfully by all. The issue here seems to be at Stage two (the dialling of the number and the speaking is what is letting the Maintenance/administrative and checkout teams down). These vital further steps were either omitted from the manual or they have only just successfully achieved stage 1. In addition to poor external communication the internal communication between teams and even between team members in the same dept isn't great.
For others below communication breakdown went like this¢â‚¬Â¦¢â‚¬Â¦..
¢â‚¬Â¢ The communication has been rather terrible throughout, always being kept in the dark when work is due to be done on the property. The team also make you feel like you are nagging them, having called them up for the 3rd/4th time regarding the same issue¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦.
¢â‚¬Â¢ I have been waiting 4 months for some minor work to be done. In that time I have received one phonecall from DJ Alexander to give me an update while I have phoned and emailed them at least twice a week to try and get this work started¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦
¢â‚¬Â¢ Any way was told i would be contacted today between 9 and 9.30 and of course im still waiting never have i been called back from this shambells of a company its always took me to phone and find out what is happening!.........(feedback to maintenance issue)
¢â‚¬Â¢ 3 weeks later, the week before I was due to move in, I was told that the landlord was selling the property!........Then, I got a call the night before my (now cancelled) move in date, from their own internal team from the same office, wanting to arrange the move in date! They don't appear to talk to each other internally - a pattern I've seen throughout my dealings with them. It seems entirely plausible they didn't speak to the landlord early on either¢â‚¬Â¦¢â‚¬Â¦..
¢â‚¬Â¢ Took 2 months and 12 phone called to arrange a lease extension and after 6 months still waitin fo meter readings.
¢â‚¬Â¢ In addition to the maintenance department being useless, the 'property assistant's' are just as bad, they will quite happily ignore emails and phonecalls (your number shows up on the phone and they have openly admitted to me that they ignore calls if they know who it is)
Checkout - Be aware that even if your property was filthy on arrival a checkout cleaning list will be sent out and the expectation will be that the place is spotless regardless. Dispute things early and be prepared to argue or what will result will be a cleaning bill!
If after all of this you still decide that you will use DJ Alexander as your agent then I would advise the following;
1. Go through the inventory with a fine tooth comb ¢â‚¬â€œ I did and still go stung for a few quid.
2. Photograph everything and I mean everything (photograph the photograph if you must) these guys are slippery!
3. Return the inventory in time with clear comments of your own and insist that this is the one to be used at checkout (again gives Mr Thompson less to hang his hat on)
4. If the house is dirty/windows need cleaning TELL THEM! And photograph it. Windows as well as cleaning are a nice little earner for them or their ¢â‚¬Ëœcontractor'.
5. Try to avoid older properties (less likelihood you will need the maintenance team)!
6. Do not call to report anything EMAIL them ¢â‚¬â€œyou may need to fall back on those emails when the check out debacle begins!
I thought it would be useful (for DJ Alexanders predominantly) to be given a clear and concise breakdown of the key issues that people experience when renting a property from the company. I would hope that both Ben Alexander (Customer Service Manager) and ultimately Proprietor David Alexander acknowledge and take advantage of this research below gathered from feedback on allagents.co.uk. Ordinarily I would not do this however based on my own experience of the company as a tenant (which was poor at best) I would hope that David Alexander either considers a review of the customer service provided across the entire lettings side of the business (with the aim of improving the areas highlighted below) or, potential tenants take heed of this and consider another agent to use. I do intend to be fair and I will name names.
Pre-Contract - personally no issues at all met by Peter Thomson (who stepped in at the last minute) to show us round the property. Through no fault of his own he was not aware that the property was only intended for rental for a fixed period with no extensions (we were only made aware when we were about to pay the deposit).
For others below the pre-contract phase was more painful!
Lost the keys to access the property, lost details of the appointment, shown the property and made an offer only to be told it wasn't on the market, tardiness of letting agents reaching appointments.
Inventory ¢â‚¬â€œ personally inaccurate, a number of issues not noted including significant damage not recorded and items of electronics equipment incorrectly identified. TENNANTS BEWARE this and CLEANING is where you could fall victim to the minor factotum and jobsworth Andrew Thompson on checkout (never before have I met a man who derives so much joy from checking the number of teaspoons left by a tenant and coming to the conclusion that they do not match the number listed on the inventory).
Other reference is made to similar issues regarding inventory accuracy so it would appear that our experience was not a one off unfortunately.
Cleanliness - personally the biggest issue we experienced and one that features regularly in reviews for DJ Alexander. The property was filthy on arrival despite assurances that the property would be professionally cleaned prior to entry. I will spare the details but suffice to say that the bath and shower needed significant bleaching before we used them! Little else to say beyond that really other than it is inexcusable either the spot checks on contractors are inadequate or contractors are rarely (if ever) checked (please prove me wrong with supportive evidence DJ Alexander).
For others below cleanliness reared its ugly head as follows¢â‚¬Â¦¢â‚¬Â¦
Having paid extra for a professionally clean flat, it was extremely disappointing to find the property barely touched¢â‚¬Â¦..
We moved into our property last November and we did have a lot of initial problems. Our flat had been missed off the ¢â‚¬Ëœcleaning list', which didn't start us on the right foot¢â‚¬Â¦¢â‚¬Â¦.
Right from day one we have had problem after problem, ranging from our flat not being clean when we moved in¢â‚¬Â¦¢â‚¬Â¦
I spent 9 hours cleaning the place to their "professional standard". However, at the checkout appointment they still decided to charge for cleaning, which I reluctantly agreed to¢â‚¬Â¦¢â‚¬Â¦..
Maintenance - not unrelated to our communication issue and in support of another individuals comments regarding lying the one issue we did experience resulted in the maintenance team sending out the water board for no reason it transpired that this was due to conversations with the DJ Alexander's maintenance team and the landlord's strange mother (who had a disconcerting propensity to linger around the property at check out and check in) the blame was squarely placed on her for the cock-up. Fair enough it cost me nothing I guess!
For others dealing with the Maintenance team has been a sorry affair from the get go¢â‚¬Â¦..
we had a variety of problems with the property that have needed looking into. DJ\'s have been slow to respond, and for most issues I as the tenant have had to chase DJ for an update on what has been going on
Maintenance dept and Gregor Fortune are full of false promises and when they say the words \'I will go investigate that for you\' expect silence for weeks and then call to chase!
I was willing to overlook the fact that the work that should have been carried out before we moved into the flat was not done despite promises to the contrary
The external side of the front windows needed repainted and the glazing sealant redone. This was reported within days of getting the keys and 4 weeks later nothing had been done.
I have been waiting 4 months for some minor work to be done.
Maintenance team dont no there arm from there elbow! Been left without a washing machine for over a week now
The maintenance department were terrible, never called you back or kept a record of your calls or issues and never updated anything in the 3 year tenancy.
The maintenance team are useless - there have been so many problems in our flat and I have spent days and days waiting around - they never return phone calls and all the work is substandard
Right from day one we have had problem after problem ¢â‚¬Â¦¢â‚¬Â¦.. our front door not being repaired so we were locked out the property for a number of hours and not having any hot water through the winter months. The issues were reported since the second week we moved in and as we are approaching out due out date they are slowly getting repaired.
Communication and administration ¢â‚¬â€œ Personally communication in general hasn't been great and seems again to be a common complaint.
Please don't be misled by the professionally taken photographs of the staff on the phone. The evidence indicates that whilst Stage 1 (holding the phone up to the ear correctly) is being practiced successfully by all. The issue here seems to be at Stage two (the dialling of the number and the speaking is what is letting the Maintenance/administrative and checkout teams down). These vital further steps were either omitted from the manual or they have only just successfully achieved stage 1. In addition to poor external communication the internal communication between teams and even between team members in the same dept isn't great.
For others below communication breakdown went like this¢â‚¬Â¦¢â‚¬Â¦..
¢â‚¬Â¢ The communication has been rather terrible throughout, always being kept in the dark when work is due to be done on the property. The team also make you feel like you are nagging them, having called them up for the 3rd/4th time regarding the same issue¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦.
¢â‚¬Â¢ I have been waiting 4 months for some minor work to be done. In that time I have received one phonecall from DJ Alexander to give me an update while I have phoned and emailed them at least twice a week to try and get this work started¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦
¢â‚¬Â¢ Any way was told i would be contacted today between 9 and 9.30 and of course im still waiting never have i been called back from this shambells of a company its always took me to phone and find out what is happening!.........(feedback to maintenance issue)
¢â‚¬Â¢ 3 weeks later, the week before I was due to move in, I was told that the landlord was selling the property!........Then, I got a call the night before my (now cancelled) move in date, from their own internal team from the same office, wanting to arrange the move in date! They don't appear to talk to each other internally - a pattern I've seen throughout my dealings with them. It seems entirely plausible they didn't speak to the landlord early on either¢â‚¬Â¦¢â‚¬Â¦..
¢â‚¬Â¢ Took 2 months and 12 phone called to arrange a lease extension and after 6 months still waitin fo meter readings.
¢â‚¬Â¢ In addition to the maintenance department being useless, the 'property assistant's' are just as bad, they will quite happily ignore emails and phonecalls (your number shows up on the phone and they have openly admitted to me that they ignore calls if they know who it is)
Checkout - Be aware that even if your property was filthy on arrival a checkout cleaning list will be sent out and the expectation will be that the place is spotless regardless. Dispute things early and be prepared to argue or what will result will be a cleaning bill!
If after all of this you still decide that you will use DJ Alexander as your agent then I would advise the following;
1. Go through the inventory with a fine tooth comb ¢â‚¬â€œ I did and still go stung for a few quid.
2. Photograph everything and I mean everything (photograph the photograph if you must) these guys are slippery!
3. Return the inventory in time with clear comments of your own and insist that this is the one to be used at checkout (again gives Mr Thompson less to hang his hat on)
4. If the house is dirty/windows need cleaning TELL THEM! And photograph it. Windows as well as cleaning are a nice little earner for them or their ¢â‚¬Ëœcontractor'.
5. Try to avoid older properties (less likelihood you will need the maintenance team)!
6. Do not call to report anything EMAIL them ¢â‚¬â€œyou may need to fall back on those emails when the check out debacle begins!
What agent could do to change your mind?
nothing and thankfully renting is in the past for me now!Attached Filesnbsp;
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Aug 31, 2017
This comment sounds valid to me as I am currently going through a very similar troubling situation with DJ Alexander. The lack of communication between employees is aggravating, and the check out cleaniness was held to a higher standard than check in. It is scummy to take pictures of items from a distance at check in then zoom in close for check out photos for "evidence" that flat requires "professional cleaning" at the tenants expense Sep 16, 2014
This experience times 100% with my experience of DJ Alexander. The flat was filthy when we got it - grease and grim all over the flat. It took us months of cleaning to get the flat to a state where we were happy to live there.
We were promised numerous times thing would be fixed which were never fixed during our two year tenancy.
Staff were unhelpful and often rude.
Apr 22, 2014
Whilst I appreciate your offer to look in to my specific case what I sought to do with my review was give you examples of my own personal experiences (and those of others) in order to highlight to you the ‘common areas of complaint’ in relation to your business and the service it provides. I did this in the hope that you look at this as an opportunity to assess the customer service delivered to ‘ALL’ your tenants across the entire letting side of the business. The review highlighted to you the key areas where people felt the most let down by you. I will again list for you so that it is clear for you the areas of the business that need your attention. Please note that these are areas that have been highlighted (and re-highlighted below) by a great number of your unhappy customers and the examples given in my review above should be more than sufficient for any semi-competent leader to see where his/her business could improve performance.Pre-Contract stage – on the whole not a bad effort to summarise what is above.
Inventory accuracy
Cleanliness of properties on entry (a very big issue for many)
Maintenance – again a big issue around inaction, communication, staff attitude.
Communication and administration – internal and external
Checkout – Andrew Thompson possibly all that needs to be said here.
My advice to you would be to look at contacting all of your past customers with a basic satisfaction survey and ask them to provide you with anonymous feedback based on the 6 areas listed above. Your looking in to my individual case is irrelevant to me now. Be clear that these are COMMON ISSUES many have had and the failings run far deeper than a single case of an unsatisfied individual. You will be given a far better understanding of the shortcomings of your business using my suggestion above.
Apr 17, 2014
We take all comments good or bad on board , and would always try and look into every situation and hold our hand up if we have made a mistake , It's just a pity you don't give us you're name enabling me to look into your situation further David J Alexander
Apr 17, 2014
I can assure you that I have been a customer of DJ Alexander (in the last year) and whilst I appreciate you may not enjoy reading the review or the comments taken from other dissatisfied individuals this exercise was done BECAUSE I was that unhappy with your standard of customer care (once the contracts were signed). I would expect that you take on board the criticism of the level of service you provided me with (which was not actually as poor as that given to others) and act upon it. As I said at the start of the review where you did well I made sure I noted it (I fail to see why someone who was not a valid customer would try to provide you as the Head of Customer Care) a fair and balanced review. Take note of the fact that at the top of the review I commended Peter Thompson for his professionalism during my initial contact with DJ Alexander.
If you truly believe that this is not a review from a valid customer then the comments taken from other negative reviews of your service (and compiled to assist you) may as well be considered invalid as well and as such the point of this exercise has been lost on you and your team and you will continue to fall short in the areas that myself and others have tried (in vain) to bring to your attention.
Apr 15, 2014
I would be grateful if you can let me know your name or contact me directly on 0131 558 3000 in order to discuss this review and feedback further as at present we do not believe this is a valid, genuine review from a customer of D.J. Alexander.
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Opening Hours
Address
DJ Alexander Lettings
John Cotton Centre, 10 Sunnyside
Edinburgh
City of Edinburgh
EH7 5RA
0131 558 3000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £168,000 |
| Lettings | 88% | 87% | £395 | £3,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 101 | 17 | 224 | 63 | 1 | 0 | 7 | 1 | 7 | 8 |
Areas covered
- Edinburgh
- Glasgow
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 03,2024
Oct 03,2024
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This company's Aberdeen office is the pits. Staff are rude, dismissive and just difficult to deal with. They don't complete repairs, will look to hike your rent as much as possible after the first year and just fail in the most basic of property rental. ...
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May 01,2024
May 01,2024
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Special thanks to Ashley Ketchen from DJ Alexander. Ashley was friendly, very well informed, and made the process of viewing and completing the tenancy agreement very easy and straightforward. Would highly recommend....
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Apr 29,2024
Apr 29,2024
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Excellent Service offered by Chloe Mitchell and would recommend DJ Alexander...
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Jan 09,2024
Jan 09,2024
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Kristen Flockhart (application advisor) was incredibly helpful during the process of securing my new tenancy. She went above and beyond to help me and keep everything on track. Very professional service....
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Dec 27,2023
Dec 27,2023
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I would like to thank Imran for showing me around the flat viewing nicely. Truly a great person. He was very precise with the explanation and clear all the doubts regarding the property. Very humble and easy to reach person....
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Dec 08,2023
Dec 08,2023
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If I could give zero stars I would. Don't give this company your business. If you're renting, look elsewhere. It's not worth the grief. They will leave you without a working lock on your front door for weeks. Disgraceful....
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Dec 06,2023
Dec 06,2023
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As a new landlord I was hoping to make a little stress free money from a residentual let. WRONG, there are a lot of hidden costs that have been poorly managed by DJ Alexander maintenance team since they took over.
1.I've had quotes of £600 to ...
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Nov 23,2023
Nov 23,2023
1
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Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges.
After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues ...
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Nov 09,2023
Nov 09,2023
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Imran Iqbal, thanks for everything, very helpful and professional service!...
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Oct 19,2023
Oct 19,2023
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Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property.
Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was ...
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Oct 19,2023
Oct 19,2023
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Very good service so far from DJ Alexander, responsive to our contact and accommodated a few move on requests to help us get settled. Elaine was our property manager and she was in touch regularly and when having a question answered promptly and efficiently. Also, ...
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Sep 24,2023
Sep 24,2023
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D.J Alexanders are not responsible Agents, I live across from a flat and rent as an HMO. New tenants moved in on September 1st 2023, and we have had two noisy parties. The first I reported to DJ Alexanders; however, it appears there was ...
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Sep 21,2023
Sep 21,2023
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Many thanks Natalie Cotton & Imran Iqbal for your help navigating the lettings system and finding a flat during a rather busy period. If it was not for Natalie to make the time and look into my situation and then Imran to show me some properties ...
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Aug 22,2023
Aug 22,2023
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I've used D J Alexander for 6 years and have been very happy with the service from the team including Ben, Natalie, Lindsay and Mark who provide a very efficient, professional and friendly service. Any queries are dealt with promptly to my satisfaction....
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Aug 16,2023
Aug 16,2023
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The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys ...
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Aug 11,2023
Aug 11,2023
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My friends recommended DJ alexander and they didn't disappoint. Imran was very supportive and I recommend their seamless service....
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Aug 04,2023
Aug 04,2023
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Letting with DJ Alexander was stress-free. Thanks to Imran Iqbal and his colleagues. You people are doing a great job. I will always recommend you....
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Jul 21,2023
Jul 21,2023
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Excellent service, so helpful and explained everything to us perfectly! Made the whole process very simple and straightforward!...
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Jul 12,2023
Jul 12,2023
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DJ Alexander staffs are very professional. My experience started when I met with Mark Hall for property viewing. He was very timely, helpful and polite. He passed my application on to Carol Clark. Carol was an amazing staff. She gave me incredible support all the ...
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Jun 27,2023
Jun 27,2023
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Doing a a simple change of tenancy has been the most stressful experience with DJ Alexander. Their emails always came across as quite hostile and threatening for no apparent reason. Every time they asked us to fill in forms and gather documents, they always gave ...
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May 22,2023
May 22,2023
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I went to view a property I had an eye on for a while and had a lovely letting agent Imran. He was so informative and friendly and made my viewing experience x10 better. D.J.Alexander is lucky to have him....
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May 14,2023
May 14,2023
1
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Thank you DJ Alexander & Imran Iqbal
Hi, 5 star rating is what DJ Alexander always deserves. I have got a property which I believe the best in market with a reasonable rent especially in the city center. I personally "Thank" Imran Iqbal who has been with ...
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Apr 19,2023
Apr 19,2023
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Booked online and got a viewing within a few days. Went along and met John Sturgeon, who was absolutely lovely and a pleasure to chat with. Everything we asked, John Sturgeon answered, Also helped with goodlord team with ticked all the boxes and overall Laura ...
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Apr 11,2023
Apr 11,2023
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I have just had new tenants move into my flat in Edinburgh and I am so impressed with the way D.J. Alexander have dealt with the whole process. In particular, I would like to thank Evie Hunter who personally dealt with the viewings, maintenance ...
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Mar 24,2023
Mar 24,2023
0
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Called and got a viewing within a few days. Went along and met Lauryn Fraser, who was absoultely lovely and a pleasure to chat with. Everything we asked, Lauryn answered, ticked all the boxes and overall Lauryn was brilliant. Very satisfied with the whole experience ...
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Feb 21,2023
Feb 21,2023
1
people found
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DJ Alexander failed to follow up on essential repairs to a roof leak for over 2 years, and now the property must be condemned and renovated, leading to a loss of income for the owner and spiralling costs. The black mold has also caused various health ...
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Oct 31,2022
Oct 31,2022
2
people found
this helpful
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If I could give zero stars I would. We rented for 4 years with DJ Alexander and we had lots of issues with the property (those in themselves I realise weren't DJs fault). They were slow to resolve all of them, once requiring a formal complaint ...
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Oct 04,2022
Oct 04,2022
2
people found
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this helpful
After 5 phone calls and 2 emails, still no response. Appaling communication. Not once has anyone from the accounts dep answered the phone or responded to messages left. Shoddy customer care. Looking for new agents to look after my property....
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Sep 08,2022
Sep 08,2022
7
people found
this helpful
this helpful
Please note: this review is completely accurate and true and instead of being exaggerated has instead been 'dumbed down' due to the lack of energy and effort I can put into listing all the failings of DJ Alexander.
The date of experience is down as ...
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Aug 03,2022
Aug 03,2022
2
people found
this helpful
this helpful
Would not reply to our emails. Getting them to do anything was a nightmare and once we left they got on our back for the smallest things even though we moved into a MESSY apartment to begin with. Would not recommend to anyone...
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Last updated at 2:19 PM 30/10/2017 by allAgents
Best Letting Agent in EH7 
Best Letting Agent in EH7 
