100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
This company is no longer in business.
Apr 06,2014
Apr 06,2014
2
people found
this helpful
this helpful
We had a very rocky ride with this agent, starting at the very beginning. When we moved in to the property, it was not mentioned that the gas and electricity meter were both prepay and required cards that were not provided. This lead to me having to start my first day of work without being able to wash! Advance warning would have prevented this as we then had to call out the emergency engineer to activate our meters while awaiting replacement cards.
Next the inventory was provided to us in an email, bearing in mind we had just moved in and didn't have Internet, with only a 48hr window to review it, which we were unable to do.
Nearer to moving out, we handed our intended end date in to the high street lettings branch, as the property management office had moved out of the area (without notifying us), and were told that wasn't a problem, only to find out later that it was lost and we were to be charged another months rent. Further to this the leaving pack was not sent to us, so we were unaware of the leaving requirements and handed a hefty bill for greater than £400. This was reduced after appeal, as some of the charges were out of order, including charging to clean the outside of the windows that were not clean when we moved in! Finally, after requesting a receipt for the work done, the property manager decided to ignore my request and this was never provided.
The thing that made all these easily avoidable errors worse was the property manager's patronising manner which I found offensive. She also attempted to play my flatmate and I off each other, stating the other had agreed to conditions when they had not!
I would never use this estate agent again or recommend to any of my colleagues. Severely disappointed!
Next the inventory was provided to us in an email, bearing in mind we had just moved in and didn't have Internet, with only a 48hr window to review it, which we were unable to do.
Nearer to moving out, we handed our intended end date in to the high street lettings branch, as the property management office had moved out of the area (without notifying us), and were told that wasn't a problem, only to find out later that it was lost and we were to be charged another months rent. Further to this the leaving pack was not sent to us, so we were unaware of the leaving requirements and handed a hefty bill for greater than £400. This was reduced after appeal, as some of the charges were out of order, including charging to clean the outside of the windows that were not clean when we moved in! Finally, after requesting a receipt for the work done, the property manager decided to ignore my request and this was never provided.
The thing that made all these easily avoidable errors worse was the property manager's patronising manner which I found offensive. She also attempted to play my flatmate and I off each other, stating the other had agreed to conditions when they had not!
I would never use this estate agent again or recommend to any of my colleagues. Severely disappointed!
What agent could do to change your mind?
Simply apologise when they make a mistake instead of trying to shift the blame elsewhere and show some respect to customers who are wishing to place a complaint rather than the rude manner I was approached with.Attached Filesnbsp;
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Latest Reviews
19th May 2015
reviewed by 'Hilly'
23rd May 2014
reviewed by 'donlas2004'
6th Apr 2014
reviewed by 'Ewan'
22nd Nov 2013
reviewed by 'Julia'
20th Aug 2012
reviewed by 'Victoria'
Opening Hours
Address
Meldrum Salter Edgley
Pilgrim House
254 High Street
Guildford
Surrey
GU1 3JG
01483 535533, 01483 504200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £2,000 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
May 19,2015
May 19,2015
0
people found
this helpful
this helpful
I have to say that MSE were great when we were renting through them. Whenever we have had a problem it has been sorted promptly and everything has always been made clear regarding paperwork. We are buying a house which is great for us however ...
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May 23,2014
May 23,2014
1
people found
this helpful
this helpful
MSE are awful. I had several issues while renting with them which were either never fixed or it took weeks longer than necessary. Main frustrating issue is when ever I called my property manager never appeared to be in and I would be told I ...
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What agent could do to change your mind?
Called back when said would and to actually do something about issuesAttached Filesnbsp;
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Apr 06,2014
Apr 06,2014
2
people found
this helpful
this helpful
We had a very rocky ride with this agent, starting at the very beginning. When we moved in to the property, it was not mentioned that the gas and electricity meter were both prepay and required cards that were not provided. This lead to me ...
read full review
read full review
What agent could do to change your mind?
Simply apologise when they make a mistake instead of trying to shift the blame elsewhere and show some respect to customers who are wishing to place a complaint rather than the rude manner I was approached with.Attached Filesnbsp;
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Yes
Yes
Nov 22,2013
Nov 22,2013
4
people found
this helpful
this helpful
MSE had a property I was interested so I send a message, via Zoopla, saying I'd like to view it. They responded quickly the next morning by email and leaving a message, so I was quite impressed. I called back and spoke to a friendly ...
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Aug 20,2012
Aug 20,2012
3
people found
this helpful
this helpful
Absolutely excellent agent. We chose them through word of mouth and could not have been happier. They were extremely knowledgeable and proactive without being pushy. They sold our house at an excellent price in just three days. We initially contacted them about three weeks before ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
