Atwell Martin
Chippenham, SN15
2.4/5, 13 reviews
31% recommended
67% sales valuation accuracy
33% sales fee satisfaction
67% lettings valuation accuracy
67% lettings fee satisfaction

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“My principal concern is the costs of repairs, which have ......”

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Apr 10,2014
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By: 'RippedOffLandlord'
Apr 10,2014
4 people found
this helpful
My principal concern is the costs of repairs, which have been crippling me. I have no reason to doubt that the work needed doing - or evidence that it was done badly - but their contractors seem to charge way beyond the going rate. There have been some outrageous costs, such as GBP804 to replace a washer/dryer. I have contacted several letting agents to ask how much they would charge and they awere all astounded at that cost. Complained to director but he does not seem to care. I'm in the process of taking my business away from them on that property. On another property they have just given me a quote of GBP204 to replace a mains smoke detector. I got my own quote for purchase and an electrician to fix it - just GBP 75. A saving of GBP129. Would be interested to see postings from other landlords on their repairs.
What agent could do to change your mind?
Maintenance companies will often inflate their costs expecially if they think that the landlord wil not even notice or care. Atwell Martin should aim to to get vaue for money for their client (the landlord). It takes jsut two minutes to Google and find our the going rate for white goods. They are lazy in the extreme making no effort to ensure quote is reasonable. This is the reason I am leaving them. If they gave evidence of challengin their maintenance companies I might reconsider. However, every alternative letting agent I have contacted so far has lower charges, so they'd probably have to lower their charges a little to keep me.
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Latest Reviews

View all Reviews 13
19th May 2023
reviewed by 'pete'
“If only I could add 1 star. Didn't believe my daughter when she said she did not have a smoke alarm. ......”
3rd Oct 2022
reviewed by 'Tenants'
“Haven’t even moved in yet and rating 1 star. Finished paperwork on new tenancy months ago, and move in date ......”
3rd Nov 2020
reviewed by 'Colin'
“Sara Slade was outstanding when I needed help following me losing important information from my rental properties. Very friendly and ......”
17th Oct 2020
reviewed by 'Andy'
“I think the bad reviews are accurate and the good reviews are probably made up by Gemma and Sarah. I ......”
18th Jun 2020
reviewed by 'Irene'
“We have rented with Atwell Martin lettings in Chippenham for 5 years with amazing service throughout, the last 3 months have been ......”
2nd Mar 2020
reviewed by 'Lisa'
“We met with Sara on a Wednesday to view a property to rent after being let down (different letting agent) ......”
Opening Hours
  • Monday: 08:30 - 17:30
  • Tuesday: 08:30 - 17:30
  • Wednesday: 08:30 - 17:30
  • Thursday: 08:30 - 17:30
  • Friday: 08:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Atwell Martin
65 New Road
Chippenham
Wiltshire
SN15 1ES
01249 447777

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 33% £0 £0
Lettings 67% 67% £600 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 3 6 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“If only I could add 1 star. Didn't believe my......”

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May 19,2023
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Gemma
By: 'pete'
May 19,2023
0 people found
this helpful
If only I could add 1 star. Didn't believe my daughter when she said she did not have a smoke alarm. Did not believe my daughter when she said she had a Combi boiler. Very rude and lots to learn about customer service....
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“Haven’t even moved in yet and rating 1 star. ......”

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Oct 03,2022
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By: 'Tenants'
Oct 03,2022
1 people found
this helpful
Haven’t even moved in yet and rating 1 star. Finished paperwork on new tenancy months ago, and move in date as advertised online was delayed. Very little communication from Atwell team, had to chase them up every step of the way. Tenancy starting date 2 was ...
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“Sara Slade was outstanding when I needed help......”

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Nov 03,2020
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sara
By: 'Colin'
Nov 03,2020
0 people found
this helpful
Sara Slade was outstanding when I needed help following me losing important information from my rental properties. Very friendly and helpful and an asset to the team....
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“I think the bad reviews are accurate and the ......”

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Oct 17,2020
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By: 'Andy'
Oct 17,2020
3 people found
this helpful
I think the bad reviews are accurate and the good reviews are probably made up by Gemma and Sarah. I would adamantly NOT recommend this agency. We left and were dealt with by a proper working agency. We had a year of ball ache. We ...
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“We have rented with Atwell Martin lettings in......”

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Jun 18,2020
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sara
By: 'Irene'
Jun 18,2020
0 people found
this helpful
We have rented with Atwell Martin lettings in Chippenham for 5 years with amazing service throughout, the last 3 months have been exceptional in understanding our predicament of COVID 19, thanks to Sara and Gemma for being absolutely fantastic in everything they do ?...
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“We met with Sara on a Wednesday to view a pro......”

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Mar 02,2020
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sara
By: 'Lisa'
Mar 02,2020
0 people found
this helpful
We met with Sara on a Wednesday to view a property to rent after being let down (different letting agent) with a property that we were due to move into on the Friday. The property Sara showed us was amazing and she managed to get ...
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“Stupid, backwards and counter productive. We......”

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Jan 08,2020
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By: 'EM'
Jan 08,2020
1 people found
this helpful
Stupid, backwards and counter productive. We are tenants that have paid a year up front and have no end to hassles and rudeness. We decided to make a trading standards complaint. Run away run away run away .......
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“been looking foe the right property a while.c......”

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Jun 21,2019
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sara
By: 'kirsten'
Jun 21,2019
0 people found
this helpful
been looking foe the right property a while.came across attwell martin chippenham..Sara and gemma been absolutly fab.they been forthcoming and very professional same time very human(had a good laugh with both)nothing we ask was to much trouble for them.they ...
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“Incompetent and dishonest...”

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Jun 14,2019
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Gemma
By: 'Ellie'
Jun 14,2019
1 people found
this helpful
Complete lack of communication. Am absolutely disgusted with how much of my deposit has been taken for things that are made up and dishonest. I was charged for a missing door handle which the letting agent themselves admitted to breaking off of the door. We ...
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Comment on agent fees
Overpriced
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“Useless....”

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Aug 23,2018
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By: 'Disappointed'
Aug 23,2018
2 people found
this helpful
Agency that is slow, useless, PURPOSELY damaging the property. Leak in a bathroom was reported before we moved in (when we reported it - agency emailed back that they know about it) and was fixed after 2 years... but before it damaged whole floor in the ...
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“Rude, lazy and unhelpful...”

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Aug 21,2018
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Gemma
By: 'North'
Aug 21,2018
2 people found
this helpful
I've been renting my property out through them for 5 years whilst I have been living away. They have been happy to take my monthly fee, but when it comes to actually doing any work for their fee they are unhelpful, lazy and incredibly rude. They ...
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Comment on agent fees
Overpriced
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“Went through Atwell Martin as my friend worked there. Managed ......”

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Apr 30,2016
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By: 'Angry'
Apr 30,2016
6 people found
this helpful
Went through Atwell Martin as my friend worked there. Managed to get a good fee, however since we have been with them approx 2 years they over price all maintenance work. We had tenants at one stage and they left their ikea boxes in the garage ...
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“My principal concern is the costs of repairs, which have ......”

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Apr 10,2014
Minithumbdown
By: 'RippedOffLandlord'
Apr 10,2014
4 people found
this helpful
My principal concern is the costs of repairs, which have been crippling me. I have no reason to doubt that the work needed doing - or evidence that it was done badly - but their contractors seem to charge way beyond the going rate. There ...
read full review
What agent could do to change your mind?
Maintenance companies will often inflate their costs expecially if they think that the landlord wil not even notice or care. Atwell Martin should aim to to get vaue for money for their client (the landlord). It takes jsut two minutes to Google and find our the going rate for white goods. They are lazy in the extreme making no effort to ensure quote is reasonable. This is the reason I am leaving them. If they gave evidence of challengin their maintenance companies I might reconsider. However, every alternative letting agent I have contacted so far has lower charges, so they'd probably have to lower their charges a little to keep me.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Atwell Martin, Chippenham SN15 1ES



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