Roxburgh Group
Troon, KA10
3.5/5, 42 reviews
62% recommended
75% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
74% lettings fee satisfaction

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“Stay away. "Corrupt" was mentioned in the comments before, and ......”

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Apr 09,2014
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By: 'Anonymity'
Apr 09,2014
7 people found
this helpful
Stay away. "Corrupt" was mentioned in the comments before, and I thought this was a bit dramatic but no, it's right.

Tenant who left house immaculate - bye bye deposit. Concoct lies, bullying tactics etc. All they care about is money, customers are a mere stepping stone to be walked over in order to earn it.

Furthermore, "Eaglesham" who commented on another review is an employee and of course, I won't use my real name in my display name in order to protect my anonymity. I've heard what happens when you don't protect it.
What agent could do to change your mind?
Been upfront and fair Staff less rude Less excuses
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By: Roxburgh
Nov 12, 2014
JC Roxburgh Properties Ltd do not hold any tenants deposits. All deposits are held independently via a Government Approved Tenancy Deposit Scheme. No deductions can be made without proof and agreement of both parties. Should a dispute arise between landlord or agent and tenant, an independent adjudication process is followed ensure fairness for all.

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Latest Reviews

View all Reviews 42
6th Dec 2023
reviewed by 'Martin'
“I was dealing originally with Dawn who came to see property for first time. She was not pushing for rent ......”
6th Nov 2023
reviewed by 'Lesley.'
“Always had an excellent service from Roxburgh Troon, Dawn in particular has always been extremely helpful, friendly and professional and ......”
17th Oct 2023
reviewed by 'Mark McClelland'
“after a burst pipe caused major damage to my own property I was struggling to find somewhere to rent while ......”
13th Oct 2023
reviewed by 'MRS KAREN AND MR ROBERT LATHAM'
“My property, because of circumstances outside of my control, took some time to become available to put on the market ......”
4th Aug 2023
reviewed by 'Mohammad'
“Really good letting agent. I rented a really nice property with them. It was a pleasure to live in that ......”
24th Jul 2023
reviewed by 'Cara'
“Jacqueline Passant was excellent giving me several viewings if the property, letting in myself and family to view. She was ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Roxburgh Group
19-21 Ayr Street
Troon
South Ayrshire
KA10 6EB
01292 314313

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £75,000 £145,000
Lettings 86% 74% £300 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 15 10 3 0 0 0 2 5
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Glasgow, G81
Stewarton, KA3
Troon, KA10

“I was dealing originally with Dawn who came t......”

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Dec 06,2023
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Dawn
By: 'Martin'
Dec 06,2023
0 people found
this helpful
I was dealing originally with Dawn who came to see property for first time. She was not pushing for rent with Roxburgh which made me to choose them. All communications was very prompt and they will choose the best possible tenant, which will suit your ...
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“Fantastic service....”

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Nov 06,2023
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Dawn
By: 'Lesley.'
Nov 06,2023
0 people found
this helpful
Always had an excellent service from Roxburgh Troon, Dawn in particular has always been extremely helpful, friendly and professional and would highly recommend to anyone thinking of renting with them. Extremely efficient and supportive. Thanks to all....
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“after a burst pipe caused major damage to my ......”

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Oct 17,2023
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Dawn
By: 'Mark McClelland'
Oct 17,2023
0 people found
this helpful
after a burst pipe caused major damage to my own property I was struggling to find somewhere to rent while the repairs were carried out, after inquiring about quite a few properties I came across a house being handled by Roxburgh Group, not only did ...
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“True professionals in the rental market...”

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Oct 13,2023
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Dawn
By: 'MRS KAREN AND MR ROBERT LATHAM'
Oct 13,2023
0 people found
this helpful
My property, because of circumstances outside of my control, took some time to become available to put on the market and rent out, however without Dawn's assistance and advice over those months I would have found it much harder to cope with the situation. We ...
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“5 star...”

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Aug 04,2023
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Dawn
By: 'Mohammad'
Aug 04,2023
0 people found
this helpful
Really good letting agent. I rented a really nice property with them. It was a pleasure to live in that property which was also at a really good price. I had to leave the property due to taking up a job elsewhere but I had ...
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“Property Review- Thank you Jacqueline...”

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Jul 24,2023
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Jacqui
By: 'Cara'
Jul 24,2023
0 people found
this helpful
Jacqueline Passant was excellent giving me several viewings if the property, letting in myself and family to view. She was very knowledgable about past tenants and areas I would be entitled to. Jacqueline had a friendly manner and made purchasing my first property easy and ...
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“Highly professional and helpful service. Quic......”

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Mar 15,2023
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Dawn
By: 'L Bowie'
Mar 15,2023
0 people found
this helpful
Highly professional and helpful service. Quick turn around on any queries and they were able to resolve any questions. I feel I can approach Roxburgh for clarification and assisatance on any issue and they are obliging and happy to help. I am really impressed so ...
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“I rented my property via Roxburgh in Troon fo......”

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Mar 07,2023
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By: 'Moira Hamilton'
Mar 07,2023
1 people found
this helpful
I rented my property via Roxburgh in Troon for 10 years. Their management service was second to none, always on top of any repairs, inspections and my legal certificates. When the tenant moved on, the efficiency at which the Lettings Team worked to finalise the tenants ...
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“I have used the Troon office for the last 17 ......”

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Mar 02,2023
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By: 'Barry'
Mar 02,2023
1 people found
this helpful
I have used the Troon office for the last 17 years to manage my properties, throughout that time the service has been excellent. The staff are polite, experienced, and always go the extra mile. Their team of tradesmen are great, well priced, and provide security for ...
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“The staff go above and beyond in managing you......”

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Feb 06,2023
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Dawn
By: 'Rhona'
Feb 06,2023
1 people found
this helpful
The staff go above and beyond in managing your property. Having used other agencies before I have been so impressed at the level of service they provide. From getting your property on the market quickly, doing all safety checks, the care in who they lease ...
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“Excellent professional staff...”

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Jul 27,2022
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Dawn
By: 'John'
Jul 27,2022
0 people found
this helpful
Excellent professional staff who are always prepared to go the extra mile to help. They resolve problems quickly and give advice whenever necessary. I would never hesitate to use them in the Troon area...
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“Roxburgh have managed my property for over 10......”

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Jun 30,2022
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By: 'Don'
Jun 30,2022
1 people found
this helpful
Roxburgh have managed my property for over 10 years, they have always been on top of any issues or concerns and have always been a great support. They looked after the rental side while i lived abroad and then through the the house sale. I would ...
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“Exceptional Service...”

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Apr 06,2022
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Linda
By: 'Fiona McNeil'
Apr 06,2022
1 people found
this helpful
Well what can I say except exceptional service from Roxburgh. From when i first decided to rent out my property over 4 years ago to selling it this week Linda and the team have been fantastic. They thoroughly vet tenants and routinely do check ups in ...
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“Roxburgh - An Invaluable Partner....”

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Mar 04,2022
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By: 'Mark Weir'
Mar 04,2022
1 people found
this helpful
Roxburgh have been invaluable to myself as an Investor, not only a great service to manage the tenant satisfaction to a high standard but also some incredibly insightful & valuable information on which properties I should look at. Everything is done with effortless precision and with ...
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“Disgustingly rude staff dismissive discrimina......”

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Jul 09,2021
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Dawn
By: 'Mr'
Jul 09,2021
4 people found
this helpful
Disgustingly rude staff dismissive discriminative unhelpful and ignorant..... need I go on? They need to change their bad attitude and appalling treatment of potential tenants!!!...
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By: JC ROXBURGH
Jul 26, 2021
View all comments (1)
Dear "Mr" - we are sorry to hear that you have been upset. We pride ourselves in our customer service and at no time would act in a discriminative manner. Please contact our office or provide us with your name and telephone number and we shall be happy to discuss matters with you. Many thanks. ...

“I have had an excellent experience with them ......”

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Nov 20,2020
Minithumbup
By: 'Lauren'
Nov 20,2020
0 people found
this helpful
I have had an excellent experience with them as a tenant over the last year. They were always helpful and responded quickly to any concerns I had. In relation to the inspections that other reviews had issues with: my inspections were done while I was ...
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“Excellent service....”

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Nov 02,2020
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Dawn
By: 'Nicola'
Nov 02,2020
0 people found
this helpful
For 7 and a half years I have used Roxburgh to rent houses and I can't fault them at all. When we rented out first property, we found a couple of issues with this (through no fault of the landlord or Roxburgh) and they agreed to ...
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“Great!...”

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Sep 10,2019
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Dawn
By: 'Chris'
Sep 10,2019
1 people found
this helpful
We dealt with Dawn for a few years up until February 2018 when we left a property managed by Roxburgh. She was always great and if there was ever an issue it was sorted in quick fashion. We moved to a property not managed by Roxburgh ...
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Comment on agent fees
Good
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“The Best Estate Agent in Troon...”

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Sep 10,2019
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Jacqui
By: 'Tom1961W'
Sep 10,2019
4 people found
this helpful
Having sold our house through Roxburgh recently, I have found them incredibly helpful from start to finish. Their fee was slightly higher than another local agent but they displayed my property on their window on the busy Ayr Street and found a buyer promptly. Jacqui ...
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Comment on agent fees
The Agents fees were good
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“Very good, efficient and friendly service...”

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Apr 30,2019
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Lesley
By: 'Corinne'
Apr 30,2019
1 people found
this helpful
I think my agents were as good as I would hope them to be. Prompt response to request. Common sense approach. Very approachable and friendly Professional approach and reliable. I could not really give a constructive negative feedback as it was all of a very ...
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N/A
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“Good experience...”

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Nov 30,2018
Minithumbup
By: 'Helen'
Nov 30,2018
1 people found
this helpful
We rented a property through Roxburgh for 3 years. I found them to be helpful and usually quick to respond to any problem we reported. We got our full deposit back with no problem, quickly too. The money was in our account in about 2 days. I ...
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“The rudest Agents around - see nothing has changed!...”

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Aug 29,2018
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By: 'Delgarden'
Aug 29,2018
6 people found
this helpful
Fortunately, I have not needed to contact this agent too often over the years, but dread having to do so if they are marketing a property I am interested in. Incredibly rude, dismissive and disinterested pretty much sums them up. If you wish to chase ...
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“Beware of dishonest deposit deductions...”

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Jul 15,2018
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Lesley
By: 'Aggrieved'
Jul 15,2018
5 people found
this helpful
Roxburghs were fine throughout the 2 year tenancy I had with them. I felt that the constant visits were a bit intrusive but understand the need for them. The house was pretty grubby when we moved in with dust, sticky cupboards and animal hairs and the ...
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Comment on agent fees
Grossly unfair deposit deductions
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By: Aggrieved former tenant
May 22, 2019
View all comments (4)
Hi Karen, So sorry to hear you’ve had similar difficulties but not at all surprised. I’m afraid I haven’t kept the paperwork but I think the name of the cleaning company was Peachy Clean (or something like that). I tried to call them 3 or 4 times but never received a response. I couldn’t find them online or registered with Companies House either so I couldn’t say for sure if they even existed. I suspect not. Good luck! ...

“Excellent....”

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May 14,2018
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Dawn
By: 'Lesley.'
May 14,2018
1 people found
this helpful
I have found Roxburgh extremely efficient, professional, warm and friendly to deal with. Dawn in particular was so helpful and understanding as I was quite anxious about renting for the first time. Nothing was too much trouble and I felt completely at ease throughout the ...
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Comment on agent fees
Good
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“For Landlords this company could be a good choice. Very ......”

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Feb 22,2018
Minithumbup
By: 'Doc'
Feb 22,2018
0 people found
this helpful
For Landlords this company could be a good choice. Very responsive to faults and arranging repairs. The staff are generally very courteous and well mannered and there are a couple of staff who are particularly nice and helpful. For tenants we found them quite heavy ...
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Comment on agent fees
N/A
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By: Disgusted potential client
Sep 25, 2018
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‘This pitiful website' how's about you have a little more of a professional attitude sir! A complete embarrassment to the letting business. ...

“Office staff are rude and so up themselves it is ......”

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Jan 19,2018
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By: 'Poor'
Jan 19,2018
6 people found
this helpful
Office staff are rude and so up themselves it is unreal have never been treated so badly turn up unexpected to inspect and after 5 years of inspections castvthings up that had been found on initial handover send round tradesman who are clearly wanting easy fixes ...
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Comment on agent fees
Bsd
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By: JC Roxburgh Properties Ltd
Feb 09, 2018
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The tenant in question, posing under the name "Poor Service" is in serious breach of his Short Assured Tenancy Agreement refusing Agent access to the tenanted property on 10 occasions over the last 11 months. All contractors engaged by us to carry out necessary or reported repairs are professional and reputable local firms. All charges made by contractors are paid by the landlord and not the tenant. We have voiced our concerns on many occasions as have numerous other reputable Agents rega ...

“I rented a house in Troon through Roxburgh from April 2016 ......”

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Sep 08,2017
Minithumbup
By: 'Lorren'
Sep 08,2017
0 people found
this helpful
I rented a house in Troon through Roxburgh from April 2016 - April 2017. Initially when viewing the house the agent was fairly flexible with viewing times, making an appointment that suited me. There was a few maintenance issues at first which were highlighted in the inventory ...
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“I rented a flat in Troon through Roxburgh Group and ......”

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Aug 23,2017
Minithumbup
By: 'Justin'
Aug 23,2017
2 people found
this helpful
I rented a flat in Troon through Roxburgh Group and it was my first time renting using a letting agent, so I wasn't sure what to expect. I had absolutely no problems and the flat was really perfect for me for the time I was ...
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Comment on agent fees
Letting agents aren't allowed to charge fees in Scotland which I believe is different from other parts of the UK according to my friends who moved up from England, so I wasn't charged any fees by Roxburgh Group. When I rented my flat, a holding sum of £200 was requested but this wasn't really a fee as it went towards the deposit of £310 for my flat, so I only had to pay another £110 to make up the difference for the deposit and the entire amount was returned to me when I left via SafeDeposits Scotland. I was suprised by some of the comments here, I think as long as you leave the flat as its found and check the inventory carefully when you move in, you really shouldn't have any problems or additional fees or suprises. I really would recommend Roxburgh and would use them again.
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“Appalling treatment of tenants non representation of tenants requests Staff ......”

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Apr 10,2017
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By: 'Roxrgreedy'
Apr 10,2017
5 people found
this helpful
Appalling treatment of tenants non representation of tenants requests Staff refusing to leave house terrified children no apology given I was at work wouldn't believe eldest son . Left without heating Deposit not returned .. contesting as standard of house during was appalling Repairs took months /never ...
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Comment on agent fees
Appalling £25 reference even though they are selling .. future agent told them where to go said illegal
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By: Another tenant let down by this shambles of a comp
Sep 07, 2018
View all comments (3)
Reading back on the Roxburgh groups comment and the very fact that they have decided to investigate which property this came from and also feeling the need to share with publicly which property it came from shows the complete unprofessional attitude that everyone that works for them seems to have. Never once was I made to feel like a paying customer in fact the way in which this company treats you would suggest that they are paying your rent for you to stay there, most of the staff if not all of ...

“Left the house in really good condition, was up till ......”

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Oct 19,2016
Minithumbdown
By: 'Smithy'
Oct 19,2016
9 people found
this helpful
Left the house in really good condition, was up till early hours of the morning cleaning the place. Few marks on the walls and a couple of things slightly damaged but the house was clean and tidy better than when we moved in. Roxburgh held ...
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Comment on agent fees
Fees too high
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Roxburgh Group, Troon KA10 6EB



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