0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 02,2011
Mar 02,2011
2
people found
this helpful
this helpful
"I would feel bad if this was our fault but it isn't"
To warn you, this is going to be quite long!!
My flatmate and I moved into a flat managed by Isaac Anthony around October 2009. The woman who showed us around the flat was very nice and helpful but unfortunately once you have signed the lease you receive a very different service.
Our first problems included a broken washing machine which on the inventory was listed as in perfect condition (the handle was missing and the cable had been chewed through by animals) so it was clear no one had had a very good look around. Our balcony was covered in dead plants which were left there from a previous tenant and not moved. The washing machine took around 3 weeks to solve.
The first thing to take note of is that Isaac Anthony will NEVER call or email back, they'll only ever get in contact with you if they want something. On the first week my flatmate decided to take a bath in the main bathroom, the plug got caught and the water would not drain. We called Isaac Anthony who didn't send anyone round for 2 weeks so we were stuck with dirty bath water for 2 weeks which is incredibly disgusting.
These problems were solved eventually but our main problem didn't come until around September 2010. We had been to renew our tenancy and had been advised that our landlord had declared himself bankrupt and that the property had now gone into receivership. We were advised that this was fine and not to worry about it and that basically our money would just get transferred to another company and that we needed to keep paying them as usual. Everything was fine until around November when we started receiving letters from a company called LSL stating that we needed to set up new standing orders to them (we were currently paying Isaac Anthony), we were quite worried about these letters so first of all my flatmate called Isaac Anthony and spoke to an advisor there who advised that he would get in contact with the receivers and see what the letters were about and call us back. We knew better than to believe that we would actually receive a call back by this point so I called the next day and spoke to the same advisor (he told me that he was dealing with it) and that everything would be fine and that he would call us back. We waited another week or 2 and we still hadn't received a call back so my flatmate calls them again because we were getting very worried about the letters at this point. A different advisor at Isaac Anthony tells us to bring in the letters, by this time it's almost Christmas. My flatmate is advised to bring the letters in that Friday but he can't so he comes in on the Saturday instead, the letters are photocopied by someone behind the desk and looked at so we assume that everything is fine and we go home for Christmas.
We get back from Christmas around the first week of January, we haven't received any more letters so we assume everything is fine and that Isaac Anthony have done their job. A week goes by and I receive a frantic answer phone message from my flatmate who has come back from work to find that there is a leaflet sellotaped to the door saying that the locks have been changed and a giving us a number to call. We call the number which then tells us it's out of office hours. We are panicking by this point so we call the Isaac Anthony emergency number - WHICH GOES TO VOICEMAIL! So we are locked out of our flat and luckily we had somewhere to stay but we had no access to our things and had to take the next day off work to try and sort it out.
We spoke to LSL the next morning who advised that they hadn't received any payment from Isaac Anthony and no one had contacted them to tell them that we even lived there. We managed to get new keys and pick them up from Reeds Rains who were our new letting agents and made our way over to the Manchester office. Once we were there we demanded to speak to someone about what had happened and we explained everything. The lady that we spoke to seemed shocked but wasn't apologetic at all. She was the same person who had told us to bring the letters in on the Friday. She phoned LSL and found out that they weren't even our letting agents anymore and advised us that they didn't even know that LSL existed, we told her that we had made numerous phone calls and bought the letters in which were photocopied. She advised that she had never seen any letters and made out that it was our fault for bringing them in on the Saturday instead of the Friday... by this point we were very angry/upset, the letters had been photocopied by someone else behind the desk so someone had seen them and we had mentioned the LSL by name twice over the phone.
Basically the lady that we spoke to was incredibly unapologetic and arrogant. She actually said '
To warn you, this is going to be quite long!!
My flatmate and I moved into a flat managed by Isaac Anthony around October 2009. The woman who showed us around the flat was very nice and helpful but unfortunately once you have signed the lease you receive a very different service.
Our first problems included a broken washing machine which on the inventory was listed as in perfect condition (the handle was missing and the cable had been chewed through by animals) so it was clear no one had had a very good look around. Our balcony was covered in dead plants which were left there from a previous tenant and not moved. The washing machine took around 3 weeks to solve.
The first thing to take note of is that Isaac Anthony will NEVER call or email back, they'll only ever get in contact with you if they want something. On the first week my flatmate decided to take a bath in the main bathroom, the plug got caught and the water would not drain. We called Isaac Anthony who didn't send anyone round for 2 weeks so we were stuck with dirty bath water for 2 weeks which is incredibly disgusting.
These problems were solved eventually but our main problem didn't come until around September 2010. We had been to renew our tenancy and had been advised that our landlord had declared himself bankrupt and that the property had now gone into receivership. We were advised that this was fine and not to worry about it and that basically our money would just get transferred to another company and that we needed to keep paying them as usual. Everything was fine until around November when we started receiving letters from a company called LSL stating that we needed to set up new standing orders to them (we were currently paying Isaac Anthony), we were quite worried about these letters so first of all my flatmate called Isaac Anthony and spoke to an advisor there who advised that he would get in contact with the receivers and see what the letters were about and call us back. We knew better than to believe that we would actually receive a call back by this point so I called the next day and spoke to the same advisor (he told me that he was dealing with it) and that everything would be fine and that he would call us back. We waited another week or 2 and we still hadn't received a call back so my flatmate calls them again because we were getting very worried about the letters at this point. A different advisor at Isaac Anthony tells us to bring in the letters, by this time it's almost Christmas. My flatmate is advised to bring the letters in that Friday but he can't so he comes in on the Saturday instead, the letters are photocopied by someone behind the desk and looked at so we assume that everything is fine and we go home for Christmas.
We get back from Christmas around the first week of January, we haven't received any more letters so we assume everything is fine and that Isaac Anthony have done their job. A week goes by and I receive a frantic answer phone message from my flatmate who has come back from work to find that there is a leaflet sellotaped to the door saying that the locks have been changed and a giving us a number to call. We call the number which then tells us it's out of office hours. We are panicking by this point so we call the Isaac Anthony emergency number - WHICH GOES TO VOICEMAIL! So we are locked out of our flat and luckily we had somewhere to stay but we had no access to our things and had to take the next day off work to try and sort it out.
We spoke to LSL the next morning who advised that they hadn't received any payment from Isaac Anthony and no one had contacted them to tell them that we even lived there. We managed to get new keys and pick them up from Reeds Rains who were our new letting agents and made our way over to the Manchester office. Once we were there we demanded to speak to someone about what had happened and we explained everything. The lady that we spoke to seemed shocked but wasn't apologetic at all. She was the same person who had told us to bring the letters in on the Friday. She phoned LSL and found out that they weren't even our letting agents anymore and advised us that they didn't even know that LSL existed, we told her that we had made numerous phone calls and bought the letters in which were photocopied. She advised that she had never seen any letters and made out that it was our fault for bringing them in on the Saturday instead of the Friday... by this point we were very angry/upset, the letters had been photocopied by someone else behind the desk so someone had seen them and we had mentioned the LSL by name twice over the phone.
Basically the lady that we spoke to was incredibly unapologetic and arrogant. She actually said '
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Opening Hours
Address
Isaac Anthony
Arch 104, Chapel Walks
Chapel Street
Manchester
Greater Manchester
M3 5DW
0845 260 8282
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
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Services offered
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- Block Management
- Surveys
- Conveyancing
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Mar 02,2011
Mar 02,2011
2
people found
this helpful
this helpful
"I would feel bad if this was our fault but it isn't"
To warn you, this is going to be quite long!!
My flatmate and I moved into a flat managed by Isaac Anthony around October 2009. The woman who showed us around the flat was ...
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read full review
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Oct 01,2010
Oct 01,2010
1
people found
this helpful
this helpful
We decided to give them a go as we had to move out of our previous house quick due to an awful student landlord and they seemed really helpful... big mistake.
Because we are students we had to fork out a large deposit for a ...
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May 13, 2011
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They can not stop maintenance works for non payment of rental - call them advise them that.. Also mention you have talked to the council! ...
Oct 01,2010
Oct 01,2010
2
people found
this helpful
this helpful
The service is fantastic until you take the keys then the comunication becomes non existant, you can actualy here the derisory tone in the voice when they talk to you.
They entered my property to do a routine inspection without giving me notice or without ...
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Aug 18,2010
Aug 18,2010
1
people found
this helpful
this helpful
Simply terrible service once you are a tenant with them. We waited for 8 weeks for a fob to get into our building, meaning we were left stranded outside until we could tailgate in. Then they took the money out of our deposit for it. Took 4 ...
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Aug 03,2010
Aug 03,2010
1
people found
this helpful
this helpful
Stay well away from Isaac Anthony lettings - a shambolic outfit who offered us nothing but a bad experience.
Even gaining the lease was problematic despite excellent credit history and both working for financial institutions - the problem came in that they never returned phonecalls ...
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Jun 23,2010
Jun 23,2010
1
people found
this helpful
this helpful
Never or ever try to get apartment from them!!! They are the worst agent I ever saw. The lady who follow our case was so arrogant, I just coming to rent an apartment, not beging her for anything. Why she can treat us like we ...
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May 25,2010
May 25,2010
1
people found
this helpful
this helpful
Where do I start?
LANDLORDS - PLEASE READ:
As a fellow Landlord, one our worst fears as a Buy to let owner is leaving your property in the hands of an incapable, shambolic, unregulated and clueless Managing Estate Agent. Isaac Anthony fit that awful description, ...
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Jul 06, 2011
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Raise a complaint and if they do not answer (or even if they do answer within 21 days and you are not happy with the response - consider this a \'deadlock\' letter) then raise the complaint to The Property Ombudsman who is the kind of regulator for Isaac Anthony.
The whole process takes some time (approx 3 months) and you will need to provide evidence to the ombudsman, i.e. emails and proof of dates of communications and evidence of the poor administration.
Such a shambolic outfit should ...
May 21,2010
May 21,2010
1
people found
this helpful
this helpful
I have never had a problem with this agent the look after 2 Properties for me . Fresh Building then another in Quebec. The Operations Manager is called Nick I suggest you guys contact him. ...
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Oct 13, 2011
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which apartment in Quebec? i rented one in quebec from them last year and they were an absolute disgrace. ...
Mar 13,2010
Mar 13,2010
1
people found
this helpful
this helpful
A totally rubbish letting, don't use them under anmy circumstance, they are unhelpful rude and hang up on me everytime I call them!
They do not reference tenants and usually accept fake ones and then don't even tell you when the teant has moved out!
...
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Aug 11, 2011
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Great email address: [email protected]. I completely trust you. ...
Feb 15,2010
Feb 15,2010
1
people found
this helpful
this helpful
Isaac Anthony are shamefully terrible at what they do.
We rented with them a year, during which time they failed to acknowledge any of our complaints and ignored all requests for maintenance or repairs.
They refused our wishes to move onto a statutory period tenancy, ...
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Jan 30,2010
Jan 30,2010
1
people found
this helpful
this helpful
Once I'd agreed to move into a flat, I went to the flat to collect keys and sign forms...
...and after waiting I got told I had to go to the office to sign, collect keys and then if anything was missing from the flat ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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