60% lettings valuation accuracy
91% lettings fee satisfaction
Apr 05,2014
Apr 05,2014
7
people found
this helpful
this helpful
Well where to start!?! We saw the property on Rightmove and phoned about making a viewing appointment. The agent said that nobody was available till Wednesday (it was Saturday) but the current tenants would be able to show us around. I did think was strange but went with it, the lady tenant was actually better than any agent I've had dealings with! We both really liked the property and decided to go for it. But trying to get anyone on the phone seemed impossible, so we sent an e-mail and heard nothing that day. Then first thing the next day we get a phone call from the agent and arrange for him to email us the relevant forms. We are then asked to scan the forms in and send them back via e-mail. I wasn't too thrilled at having to do this seeing as though the form included financial information. I would have thought bringing them to the office would be better, especially as we hadn't met anyone from the agency yet. We were then asked to transfer the money for the credit checks (as they didn't have a card machine!) A few days pass and then receive another call and all of a sudden the owner of the agency wants to meet us, so we arrange a meeting in a couple of days, then get another call a few minutes later asking if it would be ok to visit us at home. I didn't think was very professional and thought it was a little strange but agreed to this. So we finally meet him, he says they haven't received our paperwork, so we hand him the originals. He then flicks through them for a minute if that and then suddenly declares that they are not going to go through with this. He then starts blathering on about our credit (even though the credit check hadn't even been done) and then starts on my other half saying he didn't know she was on benefits, this had already been mentioned, and she is only on benefits due to being signed off work at the moment. The rent wasn't even going to be payed by her it would have come from my account and I'm working full-time. This however wasn't good enough for him he then makes some half-a***d apology and says he'll transfer the money back to me (which hasn't happened yet). He then gets up to leave and I go with him to see him out, he opens the door doesn't say goodbye or look back and just slams the door in my face! Leaving me fuming and my other half crying her eyes out!
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Latest Reviews
20th Sep 2023
reviewed by 'Daniel'
16th Jun 2020
reviewed by 'Harriett'
21st Nov 2017
reviewed by 'Val'
Opening Hours
Address
HC Property Lettings Ltd
8 Woodhead Place
Papworth Everard,Cambridge
Cambridgeshire
CB23 3GU
01480831400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 60% | 91% | £750 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- CB2
- PE19
- CB4
- PE29
- CB1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 20,2023
Sep 20,2023
0
people found
this helpful
this helpful
Awful service - AVOID
I embarked on putting my property on the rental market and chose this company because they are local. The service they provided was not up to standard at all which caused my to pull out and go with another company that ...
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Sep 20, 2023
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(1)
Hi Daniel,
I have checked our systems/with the team and unfortunately have not been able to locate any information on this (we are a small family run business so between our small team I am able to find any information regarding properties fairly easily).
I cannot see that we have had any dealings whatsoever.
We are based in Papworth Everard, Cambridgeshire - I believe this review may be for another agency.
Sorry to hear you have had bad service, I hope you manage to get sorted with your n ...
Jan 18,2021
Jan 18,2021
0
people found
this helpful
this helpful
As a landlord would highly recommend. Efficient, knowledgeable, supportive to tenants, handle any issues that arise confidently and without fuss....
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Jun 16,2020
Jun 16,2020
0
people found
this helpful
this helpful
Me and my family have been renting properties through Hugh at HC Lettings for 7 years. Hugh has been able to accommodate our ever changing requirements with compassion when needed, fairness, speed and complete professionalism.
Hugh and his team are always there if a problem arises, ...
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Mar 02,2018
Mar 02,2018
4
people found
this helpful
this helpful
After selling our house and let down with our new housebuilders, Hugh came to our rescue and looked after us when many agents couldn't be bothered. I would recommend HC lettings to anyone. Warm helpful and extremely professional....
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Comment on agent fees
Good
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Jan 19,2018
Jan 19,2018
2
people found
this helpful
this helpful
I have had a good experience with HC Properties. I was particularly impressed by their professionalism and man management. They prioritised good customer services above profit and they are quite flexible in their approach to both tenant and property management. They are also especially good ...
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Comment on agent fees
Pretty standard fees
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Nov 21,2017
Nov 21,2017
4
people found
this helpful
this helpful
I have dealt with many rental agencies over the years as the company I work for rents property for visiting employees. HC Property Lettings is by far the most professional and responsive company in the Cambridge and Cambourne area.
John and Hugh are a pleasure ...
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Oct 01,2017
Oct 01,2017
1
people found
this helpful
this helpful
I am not a big one for reviews but in this case I make an exception.
My family and I have experienced HC lettings both as a tenant and as a landlord and in both instances the services were exceptional.
Hugh and team are detailed, ...
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Comment on agent fees
In line with market
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Jul 20,2017
Jul 20,2017
2
people found
this helpful
this helpful
We have been renting a house for nearly four years and we could not be happier with this agent. Hugh has always been polite, approachable and sorting our problems out.
Now it is time to go back home and Hugh made our move much easier....
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May 23,2017
May 23,2017
4
people found
this helpful
this helpful
We rented a property through HC Property Lettings for nearly two years. We found Hugh helpful, polite, and willing to help with repairs when required. HC Property Lettings provide a more personal touch than renting through a larger agency. Smooth move out process at the ...
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Mar 15,2017
Mar 15,2017
5
people found
this helpful
this helpful
I've used HC property lettings for a number of years. Always professional and excellent customer service when problems arise....
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Comment on agent fees
Fees are very reasonable.
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Feb 28,2017
Feb 28,2017
6
people found
this helpful
this helpful
I've been renting from H C Property Lettings for over 2 years and find the company excellent. Maintenance issues are resolved quickly after each inspection and I never have to chase them. I required a new washing machine recently and on my return home from work ...
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Comment on agent fees
Low fees compared to others in the area. I would describe them as very fair.
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Feb 06,2017
Feb 06,2017
6
people found
this helpful
this helpful
I requested information by email regarding a property I saw on RightMove. I received a call back from a gentleman at HC Property Lettings Ltd. I was immediately taken back by how cold and sarcastic the gentleman was. For example; he said he was calling ...
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Apr 05,2014
Apr 05,2014
7
people found
this helpful
this helpful
Well where to start!?! We saw the property on Rightmove and phoned about making a viewing appointment. The agent said that nobody was available till Wednesday (it was Saturday) but the current tenants would be able to show us around. I did think was strange ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance put any complaints in writing to the office address. Secondly further issues would then need to be followed up with the company Director. Thirdly anything after that would need to be address to the company secretary.
If no resolve then complaints need to be addressed to the Property ombudsman (Letting).
Last updated at 9:51 AM 17/03/2017 by Hugh Currah
If no resolve then complaints need to be addressed to the Property ombudsman (Letting).
