75% sales valuation accuracy
60% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Apr 05,2014
Apr 05,2014
0
people found
this helpful
this helpful
Possibly the most unhelpful letting agent I have dealt with. When they say they'll call you back don't ever expect a call, you will always have to chase them up on the most simple of requests. If you have to chase it up its never their fault and the issue has been passed on once again to another colleague.
Nine times out of ten the person who deals with the enquiry is always out on a training course rather than being available to help.
I am in a "fully manage property" and I find myself constantly having to do their job for them! I also agree with the other comments as they appear to be completely unable to feedback any request or feedback to and from the landlord.
Nine times out of ten the person who deals with the enquiry is always out on a training course rather than being available to help.
I am in a "fully manage property" and I find myself constantly having to do their job for them! I also agree with the other comments as they appear to be completely unable to feedback any request or feedback to and from the landlord.
What agent could do to change your mind?
Be able to answer simple enquiries over the phone 9 times out of 10 I get told the person who can deal with my request is away on "training" Actually call back when they say they will!!!!!!!!!!!! This is the most frustrating thing of all Communicate requests to and from the landlord in a reasonable amount of time without me having to chase if up When you say your going to do something, do it!!! For example, sending a email that I have to request 3 times or organising work to a propertyAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Jul 2021
reviewed by 'lawrence parker'
18th Apr 2017
reviewed by 'Hannah'
12th Sep 2016
reviewed by 'Sad'
13th Jan 2015
reviewed by 'Jo'
31st May 2014
reviewed by 'claire'
Opening Hours
Address
Martin & Co
Unit C, The Forecourt, 12 Albion Street
Hanley,Stoke on Trent
Staffordshire
ST1 1QH
01782 262880
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 60% | £0 | £0 |
| Lettings | 0% | 50% | £300 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Jul 06,2021
Jul 06,2021
0
people found
this helpful
this helpful
property agent for a slum landlord .no interest in helping tenants. mould ,damp within the house that had been plastered over. would never use this service again...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Apr 18,2017
Apr 18,2017
2
people found
this helpful
this helpful
Absolutely disgusting customer service!! Rang at least two times a day just for general information on a flat I was moving into and had no response from the manager Steve for two and a half weeks! When he did contact me back he never once ...
read full review
read full review
Comment on agent fees
Bad as I've done there job for them by constantly having to ring myself.
Was this helpful?
Yes
Yes
Sep 12,2016
Sep 12,2016
3
people found
this helpful
this helpful
DO NOT TOUCH WITH A BARGE POLE.
This company is awful, from start to finish. Full of lies and deceit to get your money and hold onto it. They'll take your money, ignore you and then absolutely refuse to hand over any deposit money and ...
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
Apr 07,2016
Apr 07,2016
1
people found
this helpful
this helpful
Had a terrible experience with this letting agency. The staff are very unhelpful. It takes several months to get problems fixed leaving you living in a broken home. They are happy to contact you if they need something but if you need help they ignore ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 13,2015
Jan 13,2015
0
people found
this helpful
this helpful
DO NOT use this estate agents under any circumstances. We moved in and had many issues. A lot of them were 'accidentally' left off the inventory. We then emailed these issues to Martin and Co to update the inventory. Non of these were resolved, no ...
read full review
read full review
Comment on agent fees
Sort the issues in the first place. Don't blame issues on us and withhold money. Don't be so rude.
Was this helpful?
Yes
Yes
May 31,2014
May 31,2014
0
people found
this helpful
this helpful
From day 1 no one calls back nothing done since first inspection in january
Just had second inspection with a vile belligerent woman who was intimidating and agressive
I actually recorded threconversation as im going to make a formal complaint about her attitude
Am going to ...
read full review
read full review
What agent could do to change your mind?
Improve their service and speak to people with a few manners and drop the attitudeAttached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 05,2014
Apr 05,2014
0
people found
this helpful
this helpful
Possibly the most unhelpful letting agent I have dealt with. When they say they'll call you back don't ever expect a call, you will always have to chase them up on the most simple of requests. If you have to chase it up its never ...
read full review
read full review
What agent could do to change your mind?
Be able to answer simple enquiries over the phone 9 times out of 10 I get told the person who can deal with my request is away on "training" Actually call back when they say they will!!!!!!!!!!!! This is the most frustrating thing of all Communicate requests to and from the landlord in a reasonable amount of time without me having to chase if up When you say your going to do something, do it!!! For example, sending a email that I have to request 3 times or organising work to a propertyAttached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 19,2013
Aug 19,2013
0
people found
this helpful
this helpful
We have had nothing but trouble with this estate agents. They never do what they say they are goin to do and you have to chase and chase them just to get them to return a call. There is no communication between them and the ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 01,2012
Feb 01,2012
3
people found
this helpful
this helpful
Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just ...
read full review
read full review
What agent could do to change your mind?
Communicate quicker, mediate with landlord, don't ostracize your customersAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
