“I have left a five star review given the excellent ......”
5 Star Review
Apr 01,2014
By:
'Daraja'
Apr 01,2014
Branch: London, 234 Uxbridge Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W12
Branch: London, 234 Uxbridge Road
Lettings (as a Tenant)
Postcode: W12
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I have left a five star review given the excellent manner in which both estate agent and agency dealt with me.
The viewing of the property was arranged within four hours of me calling. I was met by an agent called Samuel Harding whose knowledge of the property was comprehensive. On all subsequent arranged visits to the property he was always on time, and was happy on one occasion to travel to the property to allow my brother to view it whilst my references were being confirmed.
His manner was entirely professional and eager to answer every query. Whilst it appears he is new to his role, he was upfront and honest about any details about either to the property or process of leasing that he did not know, quickly clarifying the very few points he couldn't answer himself with a senior manager in a timely fashion. I was never more than hour without a question answered as Samuel answered all e-mails immediately and was clear as to when he would have to be out of the office tending to other clients.
Any information promised was delivered quickly, and all documents were drafted and sent to me when requested. Any alterations I requested (there was only one simple clerical error in all the documents I was sent) were amended swiftly and without complaint. Communication with the landlord was also rapid during the negotiations, which I took as an affirmation of the strong relationship Jorgensen Turner proudly boasted about when I first entered their offices.
I can happily add that any delays during the leasing process were mine entirely. Samuel was polite when letting me know I had not completed a form correctly or a piece of information was pending, borne of an enthusiasm to see me moved in my new property as soon as possible. The process took ten days, including the weekend, to finish.
I strongly recommend using this agency as they were honest, open about the advice they offered, friendly and professional. Given the tales of various friends and their nightmare stories of dealing with the more ubiquitous agencies in London, I am happy that my property was listed with Jorgensen Turner. The inventory clerk who inspected the property with me said they were the most highly regarded agency in Shepherds Bush which further demonstrated the reputation they enjoy.
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