0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 29,2014
Mar 29,2014
0
people found
this helpful
this helpful
Central Heating did not work in winter for over a week threadbare carpets photos of property out of date , cooker unfit to use due to grease inside it no light bulbs in property inept staff g/f went in crying over state of flat to be told been on a bender and come back following day , rubbish in attic and outside. took 4 weeks to remove mould in bathroom due to fan not working shower door fell off in November 13 still not fixed put electric on meter and went to minus £50. bailiffs calling about previous tenants but T&R did not say tenants had moved out , cracked floor tiles and huge black damp patches on walls . approx. 10 letters sent by us complaining about property but no response e mails not returned phone calls not returned ever , absolutely useless always blaming someone else never their fault taps dripped constantly , switched light on in attic space and bedroom light went off . all photographs of property and appliances were when originally installed not as they were when moved in .vacated property 3 months ago and not a word off them no return of bond . phone them and they get bored and eventually will cut you off ,not interested in you once they have the money , do not use these agents they are worse than useless , sent registered letters to them for a reply but they denied receiving them even with proof of delivery. boiler not working from December until February this year so no hot water but they do not care because they have your bond and will not return it
What agent could do to change your mind?
be honest with people and tell them its not your fault and you are useless at your job and do not care one jot about the problems they have because your horse is unwell and you have a headache at that is their priority or they have an urgent appointment to have their nails done and the fact you have no hot water is of no interest to them whatsoever . INCOMPETENT RUDE SELFISH UNCARING IGNORANT AND LOTS OF WORDS TOO RUDE TO PUT DOWN HERE make appointments and not turn up then do a survey of the property and not enter the house (but pretend they called and you were out ) watched them turn up with and do this as I parked my car around the corner and watched them assess property without going in .Attached Filesnbsp;
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Latest Reviews
29th Mar 2014
reviewed by 'Michael55'
1st Aug 2013
reviewed by 'mark'
Opening Hours
Address
Thomas & Rose
60 Merthyr Road Whitchurch
Cardiff
Cardiff County
CF14 1DJ
02920 623342
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 29,2014
Mar 29,2014
0
people found
this helpful
this helpful
Central Heating did not work in winter for over a week threadbare carpets photos of property out of date , cooker unfit to use due to grease inside it no light bulbs in property inept staff g/f went in crying over state of flat to ...
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read full review
What agent could do to change your mind?
be honest with people and tell them its not your fault and you are useless at your job and do not care one jot about the problems they have because your horse is unwell and you have a headache at that is their priority or they have an urgent appointment to have their nails done and the fact you have no hot water is of no interest to them whatsoever . INCOMPETENT RUDE SELFISH UNCARING IGNORANT AND LOTS OF WORDS TOO RUDE TO PUT DOWN HERE make appointments and not turn up then do a survey of the property and not enter the house (but pretend they called and you were out ) watched them turn up with and do this as I parked my car around the corner and watched them assess property without going in .Attached Filesnbsp;
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Aug 01,2013
Aug 01,2013
0
people found
this helpful
this helpful
agree with other comment that were fine till agreement was signed . No hot water on sign over and minus £50 on token meter.carpets dirty, oven unusable,taps dripping continually and still do 6 months later. baillifs knocking because they are too lazy to inform them someone ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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