0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 20,2011
Feb 20,2011
0
people found
this helpful
this helpful
Since Monique has left the service has been terrible, emails ignored, telephone calls with false promises and now the phone lines are cancelling my calls in and I cannot speak with anyone. I am having to go up to the office and post a letter through the door today to get someone to call me. I think stopping the rent is the only option so they will respond - the biggest issue is that there is no copy of the contract (I have been asking since we signed it and handed to them for a copy) and I want to speak with the landlord and do not know who they are as they never sent our contract back as promised. The gas certification is out of date, there is unattended damp that the landlord should know about and we have had electrical issues too. The property when moved in was full of rubbish and Stone are meant to be managing the property. I can only see that stopping the rent will get them to call me - the thing is I don't want to upset the landlord.
Was this helpful?
Yes
Yes
Mar 08, 2011
I am a landlord and Stone are under contract to manage my property. They do not answer emails and their phones appear to be disconnected or a recorded voice tells us 'the user's mailbox can't accept more messages' which does not bode well. I am concerned they may have gone out of business and I am taking legal advice.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Nov 2010
reviewed by 'cornershop'
21st Nov 2007
reviewed by 'Hannah'
19th Nov 2007
reviewed by 'Lucy'
Opening Hours
Address
Stone Residential
51 High Street
Hampton Hill
Hampton Hill
Greater London
TW12 1NH
0845 270 3312, 0845 270 3325
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 2 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 31,2011
Mar 31,2011
0
people found
this helpful
this helpful
Appalling. Have discovered they didn't bother with a check out/in between tenants (previous tenants have moved back to Australia!) so we have to put right and pay all costs for considerable damage. Wouldn't make payments on time; failed to get Gas Safety Check done, ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2011
Feb 20,2011
0
people found
this helpful
this helpful
Since Monique has left the service has been terrible, emails ignored, telephone calls with false promises and now the phone lines are cancelling my calls in and I cannot speak with anyone. I am having to go up to the office and post a letter ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11, 2011
View all comments
(2)
Hi Len B, hi Kim.
I've recently been made aware of several cases of rent not being passed on. The picture building up was not favourable, but I believe a couple of Landlords have now been paid. Their persistance of telephoning Stone, repeatedly, finally paid off. There has been talk of another company buying Stone's portfolio, but I don't think anything has been concluded. I'm treading a fine line here...firstly, no-one knows for definite what the situation is, we are all speculating; secondly, ...
Nov 15,2010
Nov 15,2010
0
people found
this helpful
this helpful
Worst estate agent we have encountered during our property search. Thoroughly unprofessional outfit and woud recommend looking at other estate agents in the area if you are thinking of buying/ seliing/ letting....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2007
Nov 21,2007
0
people found
this helpful
this helpful
I sold through Stone Residential earlier this year (07), and they were brilliant. They couldn't do enough for me. Love the way they work, and great job. We had 18 people through the door in one day, five asking price offers, went to sealed bids, which was ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2007
Nov 19,2007
0
people found
this helpful
this helpful
After registering as a buyer with several of the other Estate agents, I had no doubt I wanted to use Stone Residential. Their marketing was so much better than the other Agents. I got several Agents round to value, Stone got it so right. One ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I've recently been made aware of several cases of rent not being passed on. The picture building up was not favourable, but I believe a couple of Landlords have now been paid. Their persistance of telephoning Stone, repeatedly, finally paid off. There has been talk of another company buying Stone's portfolio, but I don't think anything has been concluded. I'm treading a fine line here...firstly, no-one knows for definite what the situation is, we are all speculating; secondly, I am a competitor and do not want to be unprofessional. If you would like to discuss your own situation, in a more confidential environment, I would be happy to give you 'generic' advice on what steps you can take. My email address is [email protected] and my telephone number is 020 8941 7576. Regards, Colin.