Felicity J Lord
Clerkenwell, London, EC1V
3/5, 22 reviews
50% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction

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“I can't fault Jamal's efforts at all, but sadly, in ......”

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Mar 03,2014
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Jamal
By: 'mr_tenant'
Mar 03,2014
0 people found
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I can't fault Jamal's efforts at all, but sadly, in the space of a year, other unknowns, albeit arrogant have appeared on the scene and said they are looking after the property. After parting with £1750 of my money in deposit (£500 was a 'holding fee' - unless that's just them 'holding' my money in their pocket and I'll never see it again), we stayed in the property for a year (they told a few whoppers to sell it to us, the 'underfloor heating' was in fact only two small radiators, one in the front room and one in the bathroom, powered by a temperamental Dutch boiler I'd never heard of), and all in all it was plain sailing, save for said boiler losing water pressure and no one responding to us for three days. There were niggles like the poor drainage which meant the bath taking too long to empty, along with the sinks. Communal parking was okay and the flat was nice with laminate floors. Thermostats were there, but they did nothing (unless they powered the 'underfloor heating' which was odd for a first floor flat)

When we said we were leaving, we had issues - we moved out before the tenancy was due to end, and left it in a relatively good condition. Haart (FJ Lord's real trading name) sent a rather surly representative to the flat to collect the keys and do a 'check out assessment' which we were not allowed to witness (this is so they can say how bad you left the property in order to get their hands on your deposit), they had already got tenants in early (in fact they owed us back two days' rent BACK as the new tenants moved in two days before our end date) as they'd put the property on the market whilst we were still living there.

We got the 'check out report' which, surprise, surprise, mentioned deductions but it would have been nice to have accompanied the 'assessor' when the 'checks' were being done. I am not impressed with this shady method they use to try keep the lions' share of your deposit, but as most Lettings Agents are rogues, be prepared for anything to happen.
What agent could do to change your mind?
Be more honest regarding the check out assessment, and some basic manners please
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Latest Reviews

View all Reviews 22
2nd Dec 2024
reviewed by 'Richard'
“AVOID AT ALL COSTS. Horrific experience with this company. Landlords and tenants AVOID at all costs. The Google reviews are ......”
23rd Feb 2024
reviewed by 'Paul'
“Property Management Service below standard contract level.I have been a loyal provider of a property for the letting business ......”
30th Jan 2024
reviewed by 'Emmanuel'
“AVOID AT ALL COSTSOne agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this ......”
24th Jan 2024
reviewed by 'Michael'
“The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what ......”
15th Feb 2023
reviewed by 'Ismail'
“Charlotte has consistently delivered quality tenants at good market rates as our letting agent and prime relationship manager over many ......”
12th Nov 2020
reviewed by 'Vlad'
“Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
Ground Floor67-71 Goswell Road
Clerkenwell,London
Greater London
EC1V 7EP
020 7251 9449

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £400 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 2 1 5 0 0 0 3 0 1
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“AVOID AT ALL COSTS. Horrific experience with ......”

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Dec 02,2024
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By: 'Richard'
Dec 02,2024
0 people found
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AVOID AT ALL COSTS. Horrific experience with this company. Landlords and tenants AVOID at all costs. The Google reviews are false, check other review sites for a more accurate review of this terrible company. Nicholas Henderson, Lily Porter and Annette Cummings are useless and do ...
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“Property Management Service below standard co......”

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Feb 23,2024
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Natalie
By: 'Paul'
Feb 23,2024
0 people found
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Property Management Service below standard contract level. I have been a loyal provider of a property for the letting business of f.j.l. since 2014 so I know how the PM service has deteriorated over a long period. The communication is either automated so of ...
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“AVOID AT ALL COSTSOne agent in particular, ......”

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Jan 30,2024
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By: 'Emmanuel'
Jan 30,2024
0 people found
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AVOID AT ALL COSTS One agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this branch and business as a whole. The agency knowingly misrepresented a property by including a storage space in the property description and floor plan ...
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“Awful agents who will lie to you constantly....”

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Jan 24,2024
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By: 'Michael'
Jan 24,2024
0 people found
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The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what you want to here just to make the sale, and base most of their actions on assumptions. They also falsely sold a property to us ...
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“Excellent team for Landlords...”

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Feb 15,2023
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Charlotte
By: 'Ismail'
Feb 15,2023
0 people found
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Charlotte has consistently delivered quality tenants at good market rates as our letting agent and prime relationship manager over many years. She solves any problems that may arise very quickly, and seamlessly. I would highly recommend working with Charlotte and her team....
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“Poor communication, inaccurate information...”

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Nov 12,2020
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By: 'Vlad'
Nov 12,2020
3 people found
this helpful
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a ...
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“I spoke to a lady named Catherine over the phone. ......”

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Feb 08,2016
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Catherine
By: 'upsetcustomer'
Feb 08,2016
0 people found
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I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no ...
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By: Ross
Feb 10, 2016
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Hi Catherine, We're sorry to hear about your poor experience with us. We take all complaints very seriously. Please get in touch with us at [email protected] so we can look into this for you. Regards, Ross ...

“There were multiple promises made at the start of the ......”

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Aug 21,2015
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Catherine
By: 'MD1234'
Aug 21,2015
1 people found
this helpful
There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy! Horrible unresponsive people....
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By: Customer Relations Manager
Sep 07, 2015
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Hi I'm so sorry to hear about this. Please can you email [email protected] so we can look in to this for you. Many thanks Melanie Smith Customer Relations Manager ...

“I can't fault Jamal's efforts at all, but sadly, in ......”

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Mar 03,2014
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Jamal
By: 'mr_tenant'
Mar 03,2014
0 people found
this helpful
I can't fault Jamal's efforts at all, but sadly, in the space of a year, other unknowns, albeit arrogant have appeared on the scene and said they are looking after the property. After parting with £1750 of my money in deposit (£500 was a 'holding fee' - ...
read full review
What agent could do to change your mind?
Be more honest regarding the check out assessment, and some basic manners please
Attached Filesnbsp;
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“I've got a flat managed by FJL for 10 years. However, ......”

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Aug 09,2013
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By: 'ADBDQ'
Aug 09,2013
3 people found
this helpful
I've got a flat managed by FJL for 10 years. However, their services have significantly deteriated since they centralised the customers service about 2 years ago. I've therefore decided to change to another management agency recently. FJL has retained my deposits and also asked me to pay ...
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“Rapid viewing and successful letting of property. Good communication. Over ......”

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Nov 17,2012
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By: 'Kelvin'
Nov 17,2012
0 people found
this helpful
Rapid viewing and successful letting of property. Good communication. Over the years excellent rental yields achieved, Comprehensive and accurate paperwork and invoicing. Reasonable commission charges with optional letting management (not tried by us). Happy to keep using this agent year after year, and so far ...
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“Charlotte was excellent and very professional in all my dealings ......”

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Sep 25,2012
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Jamal
By: 'schtevan'
Sep 25,2012
4 people found
this helpful
Charlotte was excellent and very professional in all my dealings with her. She was my main contact. Jamal is her boss and was in contact with the landlord. Apart from changing the terms of the tenancy substantially with no warning one day before signing, Jamal ...
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What agent could do to change your mind?
Given fair warning about substantial change of tenancy terms Use a cleaning firm which is fit for purpose.
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“I own several properties which I rent out on a ......”

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Jul 13,2012
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Jamal
By: 'Andrew'
Jul 13,2012
0 people found
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I own several properties which I rent out on a regular basis. Recently I rented out a house in Clerkenwell through Jamal Gormati at Felicity J Lord in their Goswell Road office. I received a first class service from him. He was knowledgable of rental ...
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“I have found Jamal and all of the team at ......”

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Jul 12,2012
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Jamal
By: 'Sanjay'
Jul 12,2012
0 people found
this helpful
I have found Jamal and all of the team at Felicity J Lord to be extremely well organised, professional and responsive at all times. I have used them for 4 years and they have handled all handovers and issues with speed and efficiency. I am very ...
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“I have been very impressed with the friendly and professional ......”

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Mar 24,2012
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Jamal
By: 'John'
Mar 24,2012
1 people found
this helpful
I have been very impressed with the friendly and professional service offered by Jamal and his team at the Clerkenwell office. They managed to line up several suitable tenants immediately which is exactly what is required by a landlord. I wouldn't hesitate to recommed them ...
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“Jamal and his team have been very helpful we couldn't ......”

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Mar 18,2012
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Jamal
By: 'Olivia'
Mar 18,2012
2 people found
this helpful
Jamal and his team have been very helpful we couldn't be more happy of the service, you found us the flat of my dreams! Thank you again very much for your great help and dedication to work....
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“We are happy with the service given by Felicity J.......”

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Mar 09,2012
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Jamal
By: 'Foldes'
Mar 09,2012
3 people found
this helpful
We are happy with the service given by Felicity J.Lord in particular by Jamal Gormati....
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“Staff are courteous and quick to respond to emails.Rent ......”

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Mar 09,2012
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By: 'Geoff'
Mar 09,2012
1 people found
this helpful
Staff are courteous and quick to respond to emails. Rent receipts are paid promptly, and staff deal with maintenance/repair issue efficiently (providing multiple quotes and then ensuring the work is carried out). Useful advice provided on rent levels at end of each rental agreement. ...
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By: Wharfy
May 16, 2012
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I have to say that I am a landlord and I am completely dissatisfied with FJ Lord since they have centralised their property management. Unlike some comments on this page, I have not received any response to any email I have sent since April. I have to ring them constantly to chase them up. They also levy charges on my account with no explanation. In my view, their quality of service has deteriorated in the past 6 months and I would not recommend them under any circumstances. ...

“I have let out my property through FJL for the ......”

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Mar 09,2012
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Jamal
By: 'Charlotte'
Mar 09,2012
2 people found
this helpful
I have let out my property through FJL for the last 4 years - and have always been extremely pleaseed with the level of service. In fact I have not had any time when my flat has not been let out during that period, which is ...
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“I have used Jamal and his team for 5 years. They ......”

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Mar 09,2012
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Jamal
By: 'J'
Mar 09,2012
1 people found
this helpful
I have used Jamal and his team for 5 years. They provide a very professional service. They provide prompt and contructive feed back from prospective applicants and informative advice on the rental tone of the market which enable me and my team to make informed decisions. ...
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By: Zamorano
Apr 27, 2012
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The 9th of March will officially be bank holiday from next year onwards. 4 positive reviews, of course because of a coincidence, in the very same day must be celebrated. ...

“I am renting my properties with Felicity J Lord, Clerkenwell ......”

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Jan 14,2012
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Jamal
By: 'Ismail'
Jan 14,2012
3 people found
this helpful
I am renting my properties with Felicity J Lord, Clerkenwell Branch. I must say Jamal Gormati and his team having very professional approach towards customers. Their service is great; with them, my flats are never empty even a day. I also bought a flat from ...
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“I wrote a review about Felicity J Lord a year ......”

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Aug 20,2011
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By: 'Mani'
Aug 20,2011
7 people found
this helpful
I wrote a review about Felicity J Lord a year ago, in summary saying that I never dealt with a worse estate agent before and that prospective tenants should avoid using them. About a year has passed and I used another estate agent for my ...
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By: Customer Relations
Oct 20, 2011
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Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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