100% lettings valuation accuracy
50% lettings fee satisfaction
Mar 18,2014
Mar 18,2014
3
people found
this helpful
this helpful
This company should not exist. They do not get anything done. They can close their office in the middle of the office working hours if someone of the employees decides to go to grocery store. If you call their support line, it's like it never happened after you hang up the phone. You pay for a huge administration fee thinking you get some good service during the tenancy if something needs to be done but no...
I reviewed a smoke free fully furnished room. After finding a suitable room, signing the contract and paying for the deposit, administration fee and 1 month rent in advance, a drawers which belonged to the room was taken by one of the Westcliff estates agents before I got to move in. I did make a statement that if the room will not be in the same condition as it was when I signed the contract, I will refuse to pay the full amount of the rent. They came back to me saying that they will handle this as soon as possible and there is no way for me to pay less than agreed. Also the shower, toilet seat and the kitchen water tap were broken. The house was a smoker cave where everyone smoked. After reporting 3 times by phone and sending 5 emails and waiting 3 months, nothing but empty promises were made. There was also a leaking washing machine which flood the whole kitchen floor every time it was used. This was reported multiple times and asking directly from landlord if there will be a fix soon after 3 weeks since it was first reported, he was not even aware of the leaking washing machine.
This agency is no capable of any empathy. They did not allow me to end the contract until the 3 months contract was over and I hate smell of cigarets and the house was supposed to be smoke free. 1 Week before I left the room, I found out that someone died in the same room just before I moved in. Now that I finally got out, I have been waiting the deposit back for 3 weeks and still have not received it even though it was promised to be transferred back to me 2 weeks ago. I must make another phone call tomorrow and hope for the best.
I reviewed a smoke free fully furnished room. After finding a suitable room, signing the contract and paying for the deposit, administration fee and 1 month rent in advance, a drawers which belonged to the room was taken by one of the Westcliff estates agents before I got to move in. I did make a statement that if the room will not be in the same condition as it was when I signed the contract, I will refuse to pay the full amount of the rent. They came back to me saying that they will handle this as soon as possible and there is no way for me to pay less than agreed. Also the shower, toilet seat and the kitchen water tap were broken. The house was a smoker cave where everyone smoked. After reporting 3 times by phone and sending 5 emails and waiting 3 months, nothing but empty promises were made. There was also a leaking washing machine which flood the whole kitchen floor every time it was used. This was reported multiple times and asking directly from landlord if there will be a fix soon after 3 weeks since it was first reported, he was not even aware of the leaking washing machine.
This agency is no capable of any empathy. They did not allow me to end the contract until the 3 months contract was over and I hate smell of cigarets and the house was supposed to be smoke free. 1 Week before I left the room, I found out that someone died in the same room just before I moved in. Now that I finally got out, I have been waiting the deposit back for 3 weeks and still have not received it even though it was promised to be transferred back to me 2 weeks ago. I must make another phone call tomorrow and hope for the best.
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Latest Reviews
9th May 2019
reviewed by 'DJSH'
8th Jan 2019
reviewed by 'Mandy'
7th Apr 2016
reviewed by 'Ruben.'
19th Nov 2015
reviewed by 'Ollie'
23rd Dec 2014
reviewed by 'Geoff'
1st Aug 2014
reviewed by 'Jackie'
Opening Hours
Address
Westcliff Estates
8 Poole Hill
Bournemouth
Dorset
BH2 5PS
01202 315800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £595 | £1,395 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
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May 09,2019
May 09,2019
3
people found
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this helpful
Everything about this company is terrible. I couldn't say a single positive thing about them if I tried. Had to make a court claim to get money back that had been charged illegally. My advice would be to stay away from them.
(Also, looking at ...
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Comment on agent fees
They charge illegal fees and then refuse to refund them.
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Jan 08,2019
Jan 08,2019
1
people found
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this helpful
Brilliant agent does such a great job thank you will use him always brilliant. I've recommended him to many landlords.awesome...
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Comment on agent fees
Good
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Apr 07,2016
Apr 07,2016
3
people found
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this helpful
*Only looking for a room for 4 weeks and when I arrived from Spain I was told to pay £300 fee they never told me about in the beginning. ** Very bad...
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Terrible
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Nov 19,2015
Nov 19,2015
9
people found
this helpful
this helpful
Renting a property from westcliffestate has been a bad idea from day one. New property but mold within the first 2 months. Failure to resolve since first notice! Now threatening me it's my fault this has occurred. Entering the property with out permission and 2 days befor ...
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What agent could do to change your mind?
‚£250 check fees ‚£48 check out feeAttached Filesnbsp;
Comment on agent fees
‚£250 check fees ‚£48 check out fee
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Jan 08, 2016
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(1)
Ollie, I am experiencing the same thing atm with westcliff. By any chance the property strata house? ...
Dec 23,2014
Dec 23,2014
4
people found
this helpful
this helpful
Unbelievable. Charge horrendous and illegal fees; lose information; don't get ANYTHING done. I have never had to deal with such a useless bunch of people. DO NOT USE!...
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Aug 01,2014
Aug 01,2014
3
people found
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this helpful
very good good agent, does the job, goes the extra mile, so will be using again. thank you., the best i belive....
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Comment on agent fees
good job
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Jul 30,2014
Jul 30,2014
1
people found
this helpful
this helpful
The best agent in bournemouth. The best , awesome , topman, lovely . What can I say found me great tenants . Got me to rent and and very good management fee. Please he's the best....
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Comment on agent fees
Good fees
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Jun 19,2014
Jun 19,2014
4
people found
this helpful
this helpful
Very good agent . Found really good tenants . Will be using him again , so very helpfull . The agent in bournemouth by a long way...
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Apr 29,2014
Apr 29,2014
3
people found
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this helpful
Let and looks after my properties . The best agent In bournemouth by a long way. Most landlords in bournemouth feel the same....
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Mar 18,2014
Mar 18,2014
3
people found
this helpful
this helpful
This company should not exist. They do not get anything done. They can close their office in the middle of the office working hours if someone of the employees decides to go to grocery store. If you call their support line, it's like it never ...
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“Contacted Westcliff Estates because needed short term accommodation for 8 weeks. ......”
Jan 14,2014
Jan 14,2014
3
people found
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this helpful
Contacted Westcliff Estates because needed short term accommodation for 8 weeks. They told me the had something for me and asked for a £200 DEPOSIT. The email clearly stated "deposit" not "fee" or something like that. Made an appointment 4 weeks later and when I arrived, the person ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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