0% lettings valuation accuracy
96% lettings fee satisfaction
Mar 15,2014
Mar 15,2014
34
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Do not even bother dealing with these people. They are not members of ARLA and they follow no codes of conduct. The discriminate and lie and are totally inadequate, all you have to do is ask any other letting agent about Coastal management and you will see there rep.
They wasted two weeks of my time and discriminated against me because of what I can only consider to be race issues as when I asked them directly why they refused to rent me the property they would not tell me an honest clear answer except 'the decision has been made'.
I am in a urgent situation where I need to move out, I also run a cleaning business and am extremely busy, so I arranged all my viewings over the space of 2 days so it wouldn't effect my business too much. I found the perfect flat from coastal. I knew they were a smaller less reputable company but I thought that might even speed the process up. That night I called up and said I wanted the property, I was told an application would be emailed to me. I called and asked for an application at least 3 more times over the next two weeks. Never sent once.
I will not pass the referencing as I run a break even business, however this is not an issue as I have been renting in Brighton for 9 years with excellent references. My parents are also into property and own 20+ properties so they can guarantor me no problem. After 2 weeks of asking for the application form they told me they would not accept a guarantor. They blame it as being a requirement of the property owner.
Even though this was strange enough I was urgent to move and this property really seemed like the right place for me which is why I was holding out. So I called my parents explained that these agents were really making it hard for me and if they could help me out. My parents offered to lend me 6 months rent so I can pay them in advance and then my repay my parents. Problem solved I thought.
So the next day (today) I went in ready to put my holding deposit down and finally secure the property. Unfortunately for me Coastal Management have other ideas. They refused me. They said the requirements from the property owner meant he would not accept guarantors OR advanced payments.
At this point we are now at pure absurdity, guarantors and advanced payments are pretty standard practice if you feel you may not pass referencing for whatever reason (so you are aware in my case it is because I am the director of a small cleaning company and I pay my self a shell salary.)
I am now pretty unhappy as they have wasted two weeks of my time and delayed my moving by at least 2 weeks, however the bigger question is the property owner refusing complete advanced payment before a application has even been made. This is totally senseless and quite obviously a lie.
After some research I found out that there are two guys that own lots of properties in Brighton. Coastal Management is the company set up to rent out all of these properties, so they only rent out properties owned by these two guys. The two property owners actually make no decisions at all on each property, it is all down to the branch manager of coastal lettings, Marcus Clark Walker. He even told me on the phone he is trusted by these two guys to make the decisions and has been working for them for ten years. On the phone as you can imagine the tone of my voice was slightly angry. However I feel I said nothing rude, or out of place. I was just irate after this saga and I explained that to him and said several times I really mean no agression I just want to get to the bottom of why I am being discriminated against. He then kept saying the reason for discrimination against me was that I was being aggressive. This again is a moot point as I had already been discriminated against over the last two weeks which was why I was calling to speak to the manager.
I repeatedly asked him why at the point of me going into the shop and saying I will pay for the entire rent term in advance did they decide to refuse me. All he kept saying was the decision has been made. He could not give me a legitimate answer as to why he:
a) refused guarantor
b) refused advanced payment
He just kept going in circles saying well that's the landlords requirements, but he had already told me that he is the person who decides the landlords requirements. I also know for a fact that the two property owners are not contacted in any of this procedure regardless of what they tell you. They will hold the line that this was the landlords decision in any situation when it is the manager, Marcus Clark Walker who actually decides what rules apply for one and what rules apply for another.
My surname is Foreign. I am a cleaner and when I do my business in town it usually after work so I might look a bit messy or tired as I am wearing work clothes. I can see no other reason for Coastal Management refusing to except advanced payment other than my surname (race) or my occupation (cleaner/director).
As you can imagine the conversation was left at we will never rent you a property (something I kind of already knew after asking for application form 5 times and not receiving it) and I said I will do my damn hardest to make sure everyone I know in Brighton not to even bother engaging with these people, they have set me back like 3 weeks in my flat hunt and I am supposed to be out in two weeks from now. Also like I thought I had found my dream flat and was so excited about it, this whole episode has been extremely stressful and upsetting, finding a good place to live in Brighton is tough such is demand.
I am also going to be trying to contact the property owners themselves so I can explain how the guys managing there investments operate. Anyone who knows anything about letting in Brighton knows that when something good comes up its gone in 1-3 days, thats how the market is round here. This property is lovely in the perfect location on the seafront and is still available 3 weeks on.
However Coatal are very clever. Just so you know in case you are unfortunately dealing with them at present, if you wish to contact the two property owners there is a procedure in place where Marcus (manager I think), gives you an address and asks you to write them a letter. The address is Coastal Managements shop, because the two guys who own the properties business, Park avenue Estates, is registered above the shop. So basically unless you go outside of Coastal you cannot contact the property owners. I am sure if the property has been vacant now for 2-3 weeks and these guys found out a guy is literally begging to rent the property and offering to pay the full rent term in advance they would want to know what was going on.
Remember at this point I have given no application and no referencing has taken place, so there is no reason not to reference me or let me apply. This is why this is pure discrimination. Now I will be looking down the legal route as they have cost me a lot of time and money and heavily insulted me with their discrimination. I don't think I will win because you cannot prove that is the property owner who is not discriminating and he is entitled to say no to whoever he wants.
Also on the staff note, they all seem nice, however I bet if we did an exam on property letting legislature, procedures and policies, I am very confident I would score a lot higher than anyone there, It was embarassing and quite awkward. I was telling them what procedures are for referencing and guarantors etc. and they were going on hold for 2 mins and then coming back and saying 'yes Mr Arif you are right'.
All in all my experience of letting properties (7) in Brighton over 9 years I have never been refused guarantor or advanced payment. These people are just being bank rolled by two very unlucky wealthy property owners who have unfortunately been tricked by someone who is very judgemental, possibly racist, awful management skills and basically no real business sense.
Please if you read this you can contact me any time, you have my details on record and we can discuss any of this. Maybe you ready to man up and admit why you discriminated against me and why you wasted my time. Thank god I didn't give these people any money. Please Brighton folk do not rent from these people, they are so bad its unreal. I have been renting from Northwood for nearly 5-6 years and recommend many friends to deal with them, they are fair, they dont discrimnate and they do everything they can to help you find right the place. I just wish they had something suitable for me now.
In summary: Coastal Managent = unprofessional, racist, discrimatory, time wasters, useless, no nothing
Have a good day and make sure all you r friends looking for places to rent avoid these people. I really feel absolutely disgusted and personally offended by these people. They are not even in ARLA so I dont think you can report them there. Ok onto more reviews!
They wasted two weeks of my time and discriminated against me because of what I can only consider to be race issues as when I asked them directly why they refused to rent me the property they would not tell me an honest clear answer except 'the decision has been made'.
I am in a urgent situation where I need to move out, I also run a cleaning business and am extremely busy, so I arranged all my viewings over the space of 2 days so it wouldn't effect my business too much. I found the perfect flat from coastal. I knew they were a smaller less reputable company but I thought that might even speed the process up. That night I called up and said I wanted the property, I was told an application would be emailed to me. I called and asked for an application at least 3 more times over the next two weeks. Never sent once.
I will not pass the referencing as I run a break even business, however this is not an issue as I have been renting in Brighton for 9 years with excellent references. My parents are also into property and own 20+ properties so they can guarantor me no problem. After 2 weeks of asking for the application form they told me they would not accept a guarantor. They blame it as being a requirement of the property owner.
Even though this was strange enough I was urgent to move and this property really seemed like the right place for me which is why I was holding out. So I called my parents explained that these agents were really making it hard for me and if they could help me out. My parents offered to lend me 6 months rent so I can pay them in advance and then my repay my parents. Problem solved I thought.
So the next day (today) I went in ready to put my holding deposit down and finally secure the property. Unfortunately for me Coastal Management have other ideas. They refused me. They said the requirements from the property owner meant he would not accept guarantors OR advanced payments.
At this point we are now at pure absurdity, guarantors and advanced payments are pretty standard practice if you feel you may not pass referencing for whatever reason (so you are aware in my case it is because I am the director of a small cleaning company and I pay my self a shell salary.)
I am now pretty unhappy as they have wasted two weeks of my time and delayed my moving by at least 2 weeks, however the bigger question is the property owner refusing complete advanced payment before a application has even been made. This is totally senseless and quite obviously a lie.
After some research I found out that there are two guys that own lots of properties in Brighton. Coastal Management is the company set up to rent out all of these properties, so they only rent out properties owned by these two guys. The two property owners actually make no decisions at all on each property, it is all down to the branch manager of coastal lettings, Marcus Clark Walker. He even told me on the phone he is trusted by these two guys to make the decisions and has been working for them for ten years. On the phone as you can imagine the tone of my voice was slightly angry. However I feel I said nothing rude, or out of place. I was just irate after this saga and I explained that to him and said several times I really mean no agression I just want to get to the bottom of why I am being discriminated against. He then kept saying the reason for discrimination against me was that I was being aggressive. This again is a moot point as I had already been discriminated against over the last two weeks which was why I was calling to speak to the manager.
I repeatedly asked him why at the point of me going into the shop and saying I will pay for the entire rent term in advance did they decide to refuse me. All he kept saying was the decision has been made. He could not give me a legitimate answer as to why he:
a) refused guarantor
b) refused advanced payment
He just kept going in circles saying well that's the landlords requirements, but he had already told me that he is the person who decides the landlords requirements. I also know for a fact that the two property owners are not contacted in any of this procedure regardless of what they tell you. They will hold the line that this was the landlords decision in any situation when it is the manager, Marcus Clark Walker who actually decides what rules apply for one and what rules apply for another.
My surname is Foreign. I am a cleaner and when I do my business in town it usually after work so I might look a bit messy or tired as I am wearing work clothes. I can see no other reason for Coastal Management refusing to except advanced payment other than my surname (race) or my occupation (cleaner/director).
As you can imagine the conversation was left at we will never rent you a property (something I kind of already knew after asking for application form 5 times and not receiving it) and I said I will do my damn hardest to make sure everyone I know in Brighton not to even bother engaging with these people, they have set me back like 3 weeks in my flat hunt and I am supposed to be out in two weeks from now. Also like I thought I had found my dream flat and was so excited about it, this whole episode has been extremely stressful and upsetting, finding a good place to live in Brighton is tough such is demand.
I am also going to be trying to contact the property owners themselves so I can explain how the guys managing there investments operate. Anyone who knows anything about letting in Brighton knows that when something good comes up its gone in 1-3 days, thats how the market is round here. This property is lovely in the perfect location on the seafront and is still available 3 weeks on.
However Coatal are very clever. Just so you know in case you are unfortunately dealing with them at present, if you wish to contact the two property owners there is a procedure in place where Marcus (manager I think), gives you an address and asks you to write them a letter. The address is Coastal Managements shop, because the two guys who own the properties business, Park avenue Estates, is registered above the shop. So basically unless you go outside of Coastal you cannot contact the property owners. I am sure if the property has been vacant now for 2-3 weeks and these guys found out a guy is literally begging to rent the property and offering to pay the full rent term in advance they would want to know what was going on.
Remember at this point I have given no application and no referencing has taken place, so there is no reason not to reference me or let me apply. This is why this is pure discrimination. Now I will be looking down the legal route as they have cost me a lot of time and money and heavily insulted me with their discrimination. I don't think I will win because you cannot prove that is the property owner who is not discriminating and he is entitled to say no to whoever he wants.
Also on the staff note, they all seem nice, however I bet if we did an exam on property letting legislature, procedures and policies, I am very confident I would score a lot higher than anyone there, It was embarassing and quite awkward. I was telling them what procedures are for referencing and guarantors etc. and they were going on hold for 2 mins and then coming back and saying 'yes Mr Arif you are right'.
All in all my experience of letting properties (7) in Brighton over 9 years I have never been refused guarantor or advanced payment. These people are just being bank rolled by two very unlucky wealthy property owners who have unfortunately been tricked by someone who is very judgemental, possibly racist, awful management skills and basically no real business sense.
Please if you read this you can contact me any time, you have my details on record and we can discuss any of this. Maybe you ready to man up and admit why you discriminated against me and why you wasted my time. Thank god I didn't give these people any money. Please Brighton folk do not rent from these people, they are so bad its unreal. I have been renting from Northwood for nearly 5-6 years and recommend many friends to deal with them, they are fair, they dont discrimnate and they do everything they can to help you find right the place. I just wish they had something suitable for me now.
In summary: Coastal Managent = unprofessional, racist, discrimatory, time wasters, useless, no nothing
Have a good day and make sure all you r friends looking for places to rent avoid these people. I really feel absolutely disgusted and personally offended by these people. They are not even in ARLA so I dont think you can report them there. Ok onto more reviews!
What agent could do to change your mind?
Erm, just follow standard letting procedures rather than judging prospective tenants before they have even applied and taking two weeks to let them know they are never renting a property no matter what you do. Not lie. Not accuse of being aggressive for no reason and then using that as another cop out of the situation. Just please friends and strangers alike please trust me and just pretend coastal management is not there. If the two guys who own the properties see this review please feel free to contact me, I wanted to find you to see if I could still chat n person and rectify the situation as I am sure you are normal people unlike the people you have left making senseless decisions on your behalf and blaming it all on you.Attached Filesnbsp;
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Latest Reviews
11th Sep 2023
reviewed by 'Ruth'
17th Jun 2023
reviewed by 'Jonny Green'
1st Jun 2023
reviewed by 'ethan'
5th Apr 2023
reviewed by 'John'
23rd Feb 2023
reviewed by 'Hayley'
27th Oct 2022
reviewed by 'Jess'
Opening Hours
Address
Coastal Management Ltd
99 Western Road
Hove
Brighton and Hove
BN3 1FA
01273 723300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 96% | £506 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 80 | 18 | 0 | 0 | 0 | 0 | 4 | 2 |
Areas covered
- SE5
- Brighton and Hove
- W14
- London
- BN25
- Eastbourne, Polegate & Seaford
- LL29
- BN26
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 11,2023
Sep 11,2023
0
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My partner and I have recently vacated from our flat managed by Coastal. We were in the property for 2 years and any issues or queries we have had have been dealt with promptly and efficiently. Many thanks to Alice Kyle for her service....
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Jun 17,2023
Jun 17,2023
1
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Coastal have been the best agency I’ve used in my 15 years of renting, by a long, long way. From moving in almost 4 years ago till now, we have had such a positive experience! Alice is the main person I’ve dealt with and her ...
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Jun 01,2023
Jun 01,2023
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Alice Kyle was a massive help with all my enquiries and very helpful in general! Would use coastal again for sure...
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Apr 05,2023
Apr 05,2023
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I have never had a problem dealing with costal management. Off every problem I’ve had I had an instant reply or phone call and the matter delt with very quickly and any emails sent to Alice Kyle have been replied to very very quickly...
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Feb 23,2023
Feb 23,2023
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I recently vacated a rental property managed by coastal and had a good experience with Emma Levick who was professional, courteous and excellent in explaining the process and steps....
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Oct 27,2022
Oct 27,2022
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Alice was absolutely lovely! She made the end of tenancy process super smooth just by being really responsive. She took the time to explain the process when I was confused which really helped take away some of the stress. Thank you Alice!...
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Oct 18,2022
Oct 18,2022
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I have recently ended a tenancy with coastal with Emma Smith as the property manager. She has been fantastic throughout, responding to queries promptly and effectively. There were issues with a tenant moving out mid tenancy that Emma assisted me with professionally and with speed, ...
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Oct 04,2022
Oct 04,2022
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12 years I have been with this agency before relocating. Beth took care of my property the latter years & I had so much support, understanding through the pandemic. Work was carried out swiftly & with professionally. I would most certainly recommend this company. A bunch of courteous & ...
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Jul 12,2022
Jul 12,2022
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Coastal were super helpful and friendly at all points during my tenancy. They attended quickly to an issues raised.
I gave notice to terminate my lease before the natural expiration date and Coastal processed this and arranged to market the property promptly.
Alice was especially ...
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Jun 26,2022
Jun 26,2022
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I rented a property with Coastal for over 3 years and always had a pleasant experience. Any small issues with the property were dealt with very quickly and I was allowed the space to enjoy my flat, unlike some other agencies. Alice was excellent to work ...
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Jun 01,2022
Jun 01,2022
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I had a great experience renting with Coastal Management, specifically because of Alice Kyle who always communicated with us really well. I could always ask her any questions and get a really helpful, quick, and friendly response - this is something I've not experienced with ...
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Feb 09,2022
Feb 09,2022
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I rented a property with Coastal for a year. Alice is fantastic, she provided an excellent level of communication and a friendly helpful service at both ends of the tenancy. I never had any issues, and had an overwhelmingly positive experience....
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Jan 21,2022
Jan 21,2022
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A 5 star review to commend Beth Hodge
@ Coastal Management for her professionalism during my tenancy .
Beth and the team at Coastal Management did a fab job managing the property I was renting throughout my time there .
Beth was friendly and helpful during all communications . She ...
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Aug 18,2021
Aug 18,2021
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Great Experience with Coastal, Alice was my contact and throughout my tenancy she was very helpful with any of the issue that i had. I would definitely rent again from Coastal...
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Aug 13,2021
Aug 13,2021
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As a tenant I found Coastal to be effective, efficient and professional when resolving issues and questions regarding my tenancy term. Thanks again Coastal....
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Apr 29,2021
Apr 29,2021
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I rented with Coastal for over two years and have been very impressed with their service. Alice has always been incredibly helpful and quick to react to any queries. Having dealt with quite a few letting agents over time, Coastal have been the most straightforward ...
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Feb 16,2021
Feb 16,2021
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My partner and I rented a lovely appartment in Hove for over 2 years with Alice as our property manager and we couldn't have been happier with the experience: very professional, helpful, excellent communication and very quick to react when there was an issue. Would totally ...
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Oct 22,2020
Oct 22,2020
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We rented with Coastal Management for 3 years with Beth as our property manager and she's always been helpful and quick to respond to questions and fast to get a plumber, electrician etc.. on the odd occasion when something has gone wrong. Would recommend....
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Aug 25,2020
Aug 25,2020
0
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Great letting agent, rented a property for around 3 and a half years and dealt with Alex most of the time. Moving in was straight forward, communication was good and any maintenance issues were rectified quickly.
Shame to have to move, but a pleasure to deal ...
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Aug 07,2020
Aug 07,2020
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Ive been moving flats multiple times over the last 8 years. Coastal has been the first management company that actually listens and solves any issues you have. I would be happy to rent a property through them again without a second thought....
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Mar 24,2020
Mar 24,2020
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I´ve been moving about flats for about 10 years, but with Coastal Management, this has been the first time I could see my agency being more than just a 3rd person. They were there when needed, and didn't take advantage of us by overcharging. Recommend 10/10...
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Dec 18,2019
Dec 18,2019
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Quite simply, I have never known such a pro-active and awesome renting agency. Big thanks to Alice, who is simply amazing at getting things done. All issues are dealt with immediately. Coastal are setting standards by which all other agents should be judged, and believe ...
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Nov 11,2019
Nov 11,2019
0
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Excellent! Coastal are always on-hand and any issue is dealt with within 24 hours! I feel very lucky to be renting with such a decent company....
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Oct 31,2019
Oct 31,2019
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We have rented with Coastal for 2 and a half(ish) years now, and they have been nothing but fantastic! They have been really quick to respond to any issues (shoutout to Rosy Kear and Alex Beattie!) and we have never been left in a position ...
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Oct 21,2019
Oct 21,2019
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Thanks to Cheyenne we were able to move into our apartment quite quickly. She's made everything simple and easy, and would recommend her for anyone else looking for a realtor....
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Sep 28,2019
Sep 28,2019
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Luna was excellent throughout some recent works we had done on our flat. Always keeping us in the loop and making sure things were completed....
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Sep 25,2019
Sep 25,2019
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My boiler stopped working so I was unable to shower. I emailed Alice late at night and she was able to get a plumber over the next day who sorted the issue completely and quickly.
I am very impressed with Alice and her speed at ...
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Sep 17,2019
Sep 17,2019
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Everything went really well and fast except on the humanity side. We moved from Yorkshire to the South East Coast and I expected to sign the contract, make necessary payments and collect the keys. However, the agents insisted on seeing my wife face-to-face before they ...
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Sep 07,2019
Sep 07,2019
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Cheyenne always made sure any issues were dealt with quickly and nothing was too much trouble. During the 4.5 years I have rented through Coastal Management I have always been happy with the service they provide....
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Aug 31,2019
Aug 31,2019
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Cheyenne is excellent! She made the whole process very easy and was quick to answer all my questions (I had loads as this is my first rental). I needed some repairs done and she made sure they were all fixed the next working day. Couldn't ...
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Last updated at 4:16 PM 23/10/2018 by Joanna
Best Letting Agent in Hove 
