29% sales valuation accuracy
75% sales fee satisfaction
Mar 04,2014
Mar 04,2014
5
people found
this helpful
this helpful
If you want poor service as a tenant, look no further. I had to report broken heating a number of times during winter to get the boiler even partially fixed. Everytime I rang up it was "its up to the landlord". When I complained about a broken tumble dryer, I was told this wouldn't be replaced because "it is a luxury item". In fact, you get nowhere with these people until you threaten legal action. A number of repairs to door were not carried out despite being reported.
Now I have moved out and, despite making some changed, like sorting out the garden- which was formerly a wilderness- and replacing missing lightbulbs and lampshades- my deposit is being withheld. An inspection found some "dirt" in the toilets- despite them being cleaned. The kitchen cupboards have allegedly shown the same thing. Instead of spending a few minutes doing the additional cleaning which they allege is needed, they spend time taking photographs of the alleged "dirt"! Worst of all, they allege that I have burnt a carpet, which is 100% untrue. They refuse to budge in any of their allegations, and refuse to acknowledge that they were ever at fault over repairs not carried out, and requests not responded to. Indeed, the carpet burn is apparently "my fault" because i did not report it....despite receiving no results from previously reported defects!
My advice would be to avoid Move Residential. Staff are rude and confrontational and there is no customer care. You are almost treated like a criminal for being a tenant, and paying them money. There are much better letting agents in Liverpool- don't be taken in by the slick office. Avoid.
Now I have moved out and, despite making some changed, like sorting out the garden- which was formerly a wilderness- and replacing missing lightbulbs and lampshades- my deposit is being withheld. An inspection found some "dirt" in the toilets- despite them being cleaned. The kitchen cupboards have allegedly shown the same thing. Instead of spending a few minutes doing the additional cleaning which they allege is needed, they spend time taking photographs of the alleged "dirt"! Worst of all, they allege that I have burnt a carpet, which is 100% untrue. They refuse to budge in any of their allegations, and refuse to acknowledge that they were ever at fault over repairs not carried out, and requests not responded to. Indeed, the carpet burn is apparently "my fault" because i did not report it....despite receiving no results from previously reported defects!
My advice would be to avoid Move Residential. Staff are rude and confrontational and there is no customer care. You are almost treated like a criminal for being a tenant, and paying them money. There are much better letting agents in Liverpool- don't be taken in by the slick office. Avoid.
What agent could do to change your mind?
The agent could admit responsibility for my poor experience to begin with. The staff should apologise for the way I have been treated. They should attend a training course in customer relations.Attached Filesnbsp;
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Latest Reviews
26th Aug 2024
reviewed by 'Rimsha'
15th Feb 2020
reviewed by 'R'
31st Jan 2020
reviewed by 'Joseph'
14th Dec 2019
reviewed by 'Annemarie'
28th Nov 2019
reviewed by 'Lucille'
22nd Sep 2019
reviewed by 'Stuart'
Opening Hours
Address
Move Residential
52-54 Allerton Road
Mossley Hill,Liverpool
Merseyside
L18 1LN
0151 734 6722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 29% | 75% | £154,950 | £270,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 1 | 9 | 1 | 1 | 0 | 0 | 0 | 6 |
Areas covered
- L25
- L1
- L3
- L4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 26,2024
Aug 26,2024
0
people found
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I’ve been trying to sell a property with Move Residential for a little while now. Recently, it seems like they have just gave up. Never ever give me updates, never reply to emails. Spoken to Callum a good few days ago and apparently he ...
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Feb 15,2020
Feb 15,2020
2
people found
this helpful
this helpful
Have emailed, called and visited the branch to try and view a property advertised for sale. It is over 2 months now and still not been given a viewing. Clearly not interested in selling the property or even having the decency to contact. A complete waste ...
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May 20, 2021
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(1)
Count yourself lucky and don't go with them. They are terrible to be with, I have to keep pushing them for viewings and even to take my £1300 deposit. Months later as their tenant they won't service their property. ...
Jan 31,2020
Jan 31,2020
0
people found
this helpful
this helpful
Unfortunately the owner of our home died and the property has gone to probate. So sorry for the family. The poor lady died over two months ago and we only found this out as move residential visited our home to carry out a valuation! We ...
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Dec 14,2019
Dec 14,2019
2
people found
this helpful
this helpful
Not even worth one star. Having tried to view properties and was let down on 3 occasions not the service that I would expect from this agency- why anyone would put their house in the market with Move Residential is beyond me, I certainly won’t ...
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Dec 19, 2019
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Pathetic company
Disgraceful
Waste of time listing a property with this company ...
Nov 28,2019
Nov 28,2019
1
people found
this helpful
this helpful
Absolutely terrible service!!! One viewing resulted in the viewer opening my wardrobe! (not fitted) door fell off and damaged my bedroom floor! Told me they contacted the viewer but no response and expect me to be happy with that! Unbelievable!!! One particular viewing got cancelled ...
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Sep 22,2019
Sep 22,2019
2
people found
this helpful
this helpful
Absolutely terrible
Quick to move you in, take ages respond to issues; sometimes never responds. Only contact us when it’s something they need.
Trying to move to another property couldn’t be more difficult when both are rented by move. Avoid at all costs...
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Apr 12,2019
Apr 12,2019
0
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Pros:
- Straightforward and speedy moving-in process
Cons:
- Maintenance team are slow to reply to enquiries and even slower to repair any issues (even emergencies). They took 6+ months to repair a leak in my flat which caused black mould.
- Horrible moving-out process. No ...
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Comment on agent fees
Very expensive.
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Mar 25,2019
Mar 25,2019
1
people found
this helpful
this helpful
Lived in private rented accommodation advertised through move residential for 1 year whilst I searched for a property to purchase and I can say from start to finish it was absolute hell. (My private landlord was brilliant and I cannot fault her at all). The staff ...
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Jan 17,2019
Jan 17,2019
1
people found
this helpful
this helpful
Move residential sales team on Allerton Road have been a pleasure to deal from day 1. Hard working and deliver a great service.Would 100% recommend to anyone!...
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Comment on agent fees
good
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Jan 17,2019
Jan 17,2019
0
people found
this helpful
this helpful
Moving can be a stressful process but Move Residential made it so easy throughout the entire process. We really felt valued and will be telling our friends and family to use them!...
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Comment on agent fees
good
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Oct 04,2018
Oct 04,2018
3
people found
this helpful
this helpful
Awful communication, charge you for everything and don't give you what they promise. have taken over management myself and probably doing a better job!...
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Oct 02,2018
Oct 02,2018
3
people found
this helpful
this helpful
I have asked the staff to take my house off the website,as due to unforseen circumstances,i am unable to sell my house at this time,staff have been very rude and unhelpful by telling me they would remove it, but then saying because ...
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Comment on agent fees
VERY BAD
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Mar 10, 2019
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Awful. I tried to arrange a viewing on a property they are currently 'trying' to sell. I gave them all of my details when asked, including the fact that we are in a very strong positon and was told that unless I tell them how much deposit we have that they were unable arrange a viewing. I find it bizarre that they are willing to lose a potential buyer due to this. I have viewed properties with other agents who don't ask for this information. Its nothing to do with them how much i have in the ba ...
Sep 21,2017
Sep 21,2017
5
people found
this helpful
this helpful
Came out to value our house today. Wouldn't even value it? Said for us to and they'd put it up for whatever we wanted? Who is the supposed expert again? Great valuation!
Had two other estate agents out who just gave us valuation on the ...
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Comment on agent fees
Charge at least double the other 2 we had out.
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“Appalling service and non-existent communication. They simply aren't interested after ......”
Apr 13,2017
Apr 13,2017
13
people found
this helpful
this helpful
Appalling service and non-existent communication. They simply aren't interested after they have you signed up. They don't respond to emails and when you chase over the phone they give you excuse after excuse. It got to the point where they were ignoring my phone calls, ...
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Apr 06,2017
Apr 06,2017
8
people found
this helpful
this helpful
SCUMBAGS & LIARS:
They will lie to the tenant and landlord to best suit themselves. On entry to a property will only give you a basic written inventory and when leaving give you a full photo based one and charge you for issues that were existing ...
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Comment on agent fees
bad as they add extras when leaving
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“Many unanswered emails. Very poor communication. Advised information was emailed ......”
Mar 11,2017
Mar 11,2017
6
people found
this helpful
this helpful
Many unanswered emails. Very poor communication. Advised information was emailed to me and had to chase it up over 2 days. Advised it was sent but it stil has not been received. Am going in today to discuss this and end management contract with this company....
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Jan 20,2017
Jan 20,2017
13
people found
this helpful
this helpful
Terrible customer service I had to arrange my own viewings on multiple occassions and they never get in touch except to send you their news bulletins.
I have told them that I am dissatisfied with their service and they have continued to provide me with ...
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Nov 05,2016
Nov 05,2016
3
people found
this helpful
this helpful
terrible, made us pay for an apartment and then phoned up a few days later saying the apartment was gone, this left us without a place to live for a month!!!
incurred charges on moving fees, storage etc
No communication between them, clueless...
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Comment on agent fees
scam artists
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Nov 04,2015
Nov 04,2015
10
people found
this helpful
this helpful
After three months on the market and without so much as an offer we have decided to change estate agents and have sacked Move residential. They are now trying to stop us market with another agent. How dare they stand in the way of us ...
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Jul 15,2014
Jul 15,2014
5
people found
this helpful
this helpful
Letting with Move has been a downhill slope. Viewing the property the agent clearly had not done any background research but it appeared suitable so I took it.
From then to letting the property I have sent numerous phone calls and emails which are often ...
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What agent could do to change your mind?
Letting with Move has been a downhill slope. Viewing the property the agent clearly had not done any background research but it appeared suitable so I took it. From then to letting the property I have sent numerous phone calls and emails which are often ignored and then they assume I know what is going on. There has been little if not any contact between Move and my landlord and as a result I moved into a property with a broken fridge, boiler, lights, shower, door lock, kitchen tap and no hot water! They told me only on the day I collected the keys that it was landlord managed not Move managed so I was stranded with a falling apart property! Absolutely ridiculous. No one seems to know how anything in the flat works, anything about the bills, and the state that the last tenant has left it in! Plus I have no inventory so I am making one myself. My deposit is still not protected and every time I ring up they are rude and unhelpful. Stay well clear! Only giving 2 stars because Holly has been quite supportive throughout my time with Move, everyone else has been abismal.Attached Filesnbsp;
Comment on agent fees
‚£150 for a lengthy application process. Those conducting the application were brilliant (experian and endsleigh) but the agency hadn't got back to me say they have received my application for days after experian and told me they have finished reviewing it!
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Jun 16,2014
Jun 16,2014
5
people found
this helpful
this helpful
To anybody thinking of buying over RESIDENTIAL as their letting agent, take some advice of somebody who has experienced their "management" and don't go near Them! Fake credit check on the Tennent, unanswered calls, emails, no monitoring of accounts -we had to inform them the ...
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What agent could do to change your mind?
Monitored and managed the property as claimedAttached Filesnbsp;
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Mar 04,2014
Mar 04,2014
5
people found
this helpful
this helpful
If you want poor service as a tenant, look no further. I had to report broken heating a number of times during winter to get the boiler even partially fixed. Everytime I rang up it was "its up to the landlord". When I complained about ...
read full review
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What agent could do to change your mind?
The agent could admit responsibility for my poor experience to begin with. The staff should apologise for the way I have been treated. They should attend a training course in customer relations.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:29 PM 09/03/2020 by Charlotte
