0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 07,2014
Mar 07,2014
0
people found
this helpful
this helpful
I have rented with Morgans before, but only through their city centre office. My experiences mean I would not recommend them again and certainly not have any dealings with their headingley office.
When maintenance issues were reported, they wrote incorrect information meaning that it took weeks to get fixed. We could never be certain our bills were correct as the meters were in the landlords shop under our flat - the water company are still (after a year) think we might have a leak. This cost both time and money. On check-out they ensured we were charged for something and they took no notice of my concerns. We have been charged top dollar and they refused to negotiate any complaint. The landlord has used our money to ensure their property can achieve top price from the next tenant. We are still waiting for return of our bond.
When maintenance issues were reported, they wrote incorrect information meaning that it took weeks to get fixed. We could never be certain our bills were correct as the meters were in the landlords shop under our flat - the water company are still (after a year) think we might have a leak. This cost both time and money. On check-out they ensured we were charged for something and they took no notice of my concerns. We have been charged top dollar and they refused to negotiate any complaint. The landlord has used our money to ensure their property can achieve top price from the next tenant. We are still waiting for return of our bond.
What agent could do to change your mind?
Agent could have dealt with complaints and sought to deliver a service to tenants as well as landlords. Agent could also deal with maintenance issues appropriately and in timely way.Attached Filesnbsp;
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Latest Reviews
14th Sep 2018
reviewed by 'NotMorgans'
23rd Apr 2018
reviewed by 'Sad'
Opening Hours
Address
Morgans
75 Otley Road
Headingley,Leeds
Yorkshire
LS6 3PS
01132 179090
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 14,2018
Sep 14,2018
2
people found
this helpful
this helpful
If you want no call backs - YES
If you want to leave voicemails with no reply - YES
If you want an attitude/accusations in response to a complaint - YES
Although regulated by the The Property Ombudsman (tpos.co.uk), any complaints will ...
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Comment on agent fees
Not applicable
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Yes
Apr 23,2018
Apr 23,2018
0
people found
this helpful
this helpful
They are very helpful and nice when you visit the property and you feel happy until you pay the fees and agree with the rent. After that, it's a nightmare! Charged nonsense fees on move out, they took almost £300 from my bond on things that ...
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Mar 07,2014
Mar 07,2014
0
people found
this helpful
this helpful
I have rented with Morgans before, but only through their city centre office. My experiences mean I would not recommend them again and certainly not have any dealings with their headingley office.
When maintenance issues were reported, they wrote incorrect information meaning that it took ...
read full review
read full review
What agent could do to change your mind?
Agent could have dealt with complaints and sought to deliver a service to tenants as well as landlords. Agent could also deal with maintenance issues appropriately and in timely way.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 07,2014
Mar 07,2014
0
people found
this helpful
this helpful
I have rented with Morgans before, but only through their city centre office. My experiences mean I would not recommend them again and certainly not have any dealings with their headingley office.
When maintenance issues were reported, they wrote incorrect information meaning that it took ...
read full review
read full review
What agent could do to change your mind?
Agent could have dealt with complaints and sought to deliver a service to tenants as well as landlords. Agent could also deal with maintenance issues appropriately and in timely way.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
