0% lettings valuation accuracy
80% lettings fee satisfaction
Mar 06,2014
Mar 06,2014
0
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I have been a very good tenant for a year so far. Always paid on time, never had any unreasonable request. My agreement is coming to an end in less than a month and the agency has not even acknowledged that the end of the agreement is approaching, nor has issued me with any notice to evict such as Section 21. I wrote an email to them on the topic that they have not even acknowledged!
The staff is in general unfriendly , late with replying to emails and clearly does not make use of effective communication. They avoid communicating whenever they can. They also won't sum up agreed terms in an email after a phone conversation and they won't waste an opportunity to charge you penalty unreasonably. The property I am in is a very old flat and therefore hard to be kept in immaculate conditions as they would like to. I have been provided with old appliances. The hoover broke because it clearly came to the end of its life cycle and they are trying to make me responsible for the breakage arguing that I have not replaced the bag on time and cleaned the filter! They weren't open to any discussion before accusing me and asking me to replace it with a brand new hoover at my expense! The machine did not alert me that it was time to replace the bag, nor I was given any piece of instruction for the appliance and yet I should have guessed out of nowhere that it was time for the bag to be replaced?! My fault I did not check the conditions of the appliance when it was given to me!The model of hoover is so old that it is not even on the market anymore ! I have taken advice from lawyers and other agencies who have told me that this agency is clearly trying to profit from me. what concerns me is that if the agency is doing this for an old hoover that costed max £60 5 years ago, they will do this with anything at the end of the tenancy - and I am very scared about my deposit. When I entered the flat I had to do the inventory by myself because the inventory provided was clearly a joke! It showed the conditions of the flat probably 10 years before! Luckily one of the agents admitted this in the end. I had to liaise with the inventory company and submit my own inventory putting in my time and effort when I even paid the agency a substantial agency fee.
Also the property was clearly not professionally cleaned when I came in - I found loads of old food rests behind the fridge and the oven. The agency uses a standard contract that is very brief and unwell written - capitalised terms are defined nowhere in the agreement when this is a legal requirement!
If the agency tried to steel every penny from my deposit with unreasonable charges at the end of the tenancy I would not be surprised! Hopefully I will be able to protect my money and enforce my rights.
The staff is in general unfriendly , late with replying to emails and clearly does not make use of effective communication. They avoid communicating whenever they can. They also won't sum up agreed terms in an email after a phone conversation and they won't waste an opportunity to charge you penalty unreasonably. The property I am in is a very old flat and therefore hard to be kept in immaculate conditions as they would like to. I have been provided with old appliances. The hoover broke because it clearly came to the end of its life cycle and they are trying to make me responsible for the breakage arguing that I have not replaced the bag on time and cleaned the filter! They weren't open to any discussion before accusing me and asking me to replace it with a brand new hoover at my expense! The machine did not alert me that it was time to replace the bag, nor I was given any piece of instruction for the appliance and yet I should have guessed out of nowhere that it was time for the bag to be replaced?! My fault I did not check the conditions of the appliance when it was given to me!The model of hoover is so old that it is not even on the market anymore ! I have taken advice from lawyers and other agencies who have told me that this agency is clearly trying to profit from me. what concerns me is that if the agency is doing this for an old hoover that costed max £60 5 years ago, they will do this with anything at the end of the tenancy - and I am very scared about my deposit. When I entered the flat I had to do the inventory by myself because the inventory provided was clearly a joke! It showed the conditions of the flat probably 10 years before! Luckily one of the agents admitted this in the end. I had to liaise with the inventory company and submit my own inventory putting in my time and effort when I even paid the agency a substantial agency fee.
Also the property was clearly not professionally cleaned when I came in - I found loads of old food rests behind the fridge and the oven. The agency uses a standard contract that is very brief and unwell written - capitalised terms are defined nowhere in the agreement when this is a legal requirement!
If the agency tried to steel every penny from my deposit with unreasonable charges at the end of the tenancy I would not be surprised! Hopefully I will be able to protect my money and enforce my rights.
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Feb 04, 2020
They tried to steal mine, but I got some of it back through deposit protection. If you keep photos and evidence, you'll probably be okay.
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Opening Hours
Address
Lamington Residential Lettings & Mgt
109 Hammersmith Grove
Hammersmith,London
Greater London
W6 0NQ
020 8748 2645
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 80% | £1,100 | £1,145 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 8 | 4 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- W6 0NQ
- W6 0NQ
- W6 0NQ
- W6 0NQ
- W6 0NQ
- W6 0NQ
- W6 0NQ
- W6 0NQ
- W6 0NQ
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 03,2022
May 03,2022
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Tanya is very responsive and always helpful when we reach out, we cannot thank her enough for making this transition as simple as possible!...
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May 17, 2022
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Tanya has been excellent from start to finish during my tenancy with her. She is responsive, understanding and helpful at very juncture. She has made what can be very stressful, much easier! ...
Apr 29,2022
Apr 29,2022
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Tanya was very helpful through our entire renting process! Anything we needed she made sure she was there for us. She communicated clearly and made sure we were up to date at all times. She is kind and always happy to help....
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Apr 25,2022
Apr 25,2022
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I've had a wonderful experience working with Tanya and the team at Lamington. Tanya is professional, responsive and understanding. Highly recommend!...
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Apr 20,2022
Apr 20,2022
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I'm having a very good experience with this agency.
Prices are fair. The maintenance is fast and professional. Tanya is always really helpful....
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Apr 20,2022
Apr 20,2022
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Our house flooded so we needed a rental quickly. Tanya helped us quickly and efficiently. So glad she was around. She's upbeat, helpful, quick and efficient....
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Feb 04,2020
Feb 04,2020
1
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I've been renting in London for 10 years, and Lamington are the worst agency I've ever dealt with. Londoners will understand that's quite an achievement.
Over the course of my tenancy, Lamington employees:
- Failed to show up to appointments
- Entered the flat without notice
...
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Sep 29,2017
Sep 29,2017
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Klaudia has been so helpful in showing us our new flat and getting us settled. She have been very attentive and helpful throughout....
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Mar 06,2014
Mar 06,2014
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I have been a very good tenant for a year so far. Always paid on time, never had any unreasonable request. My agreement is coming to an end in less than a month and the agency has not even acknowledged that the end of the ...
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Feb 04, 2020
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They tried to steal mine, but I got some of it back through deposit protection. If you keep photos and evidence, you'll probably be okay. ...
Feb 14,2014
Feb 14,2014
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For the 12 month term, we were looked after by Danielle and Lamington impeccably, with any maintenance resolved quickly and efficiently. A great flat in a great location too. Thanks...
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Sep 28,2013
Sep 28,2013
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I was greeted with a new staff which barely knows any information and consistently needed assistance by her coworkers even when I was signing the rental contract. I had very limited time to find a flat therefore, I wasn't being picky.
However, the day after ...
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What agent could do to change your mind?
I would rather deal with other agentsAttached Filesnbsp;
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“First impressions of Lamingtons in Hammersmith were very professional. Particulars ......”
Jan 02,2012
Jan 02,2012
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First impressions of Lamingtons in Hammersmith were very professional. Particulars provided were satisfactory. We were really impressed with our first point of contact which was with Danielle. A long search for a flat in London brought me to Hammersmith after debating Acton and Chiswick. I ...
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Jun 12,2011
Jun 12,2011
2
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This is an utterly horrible company. We had a gas revision 4 or months ago where the technician stated a carbon monoxide detector was strongly recommended, and Lamington Letings hasn't yet installed it, despite our insistence.
In addition to that, the flat is incredibly noisy and ...
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“Lamington Residential Lettings, although courteous and efficient initially, become very ......”
Oct 08,2007
Oct 08,2007
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Lamington Residential Lettings, although courteous and efficient initially, become very illusive when it came to recovering my deposit.
I received a letter two weeks after leaving the flat with some of the most outrageous charges I have ever seen including ...
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Feb 12, 2011
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Lamington is an awful company - as a landlord don't deal with them - I can only imagine what they are like for tenants. ...
Tanya
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Last updated at 7:38 PM 15/02/2022 by Tanya
Best Letting Agent in W6 
