80% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Mar 05,2014
Mar 05,2014
3
people found
this helpful
this helpful
I cannot emphasise enough how absolutley disgustingly we have been treated by this "company". We are now seeking compensation through the courts and are expected to win hands down.
We have been subjected to - Lies, bullying, extortion, and just about anything else you can imagine.
We moved into a large house (our rent is just shy of £1000pcm) and we only had a rushed first visit due to the existing tenants being unaware we were coming. We repeatedly asked for a 2nd viewing, denied. The excuse was that the exiting tenants were uncontactable. To cut a very long, and sad story short - We turned up on our "Move in date" (having been given three dates!) to collect keys to be hit with another £100 fee to pay otherwise "we couldn't move in to our house" .. despite our whole entire house in a removal lorry and our 4 children waiting outside. We were then told that the landlord insisted we sign an insurance document for contents insurance despite us telling the manager we already had insurance.. we were told we had to sign it otherwise the landlords wouldn't allow us to live in the property. We signed it.
We then arrived at the house to be told we couldnt take anything into the house until the Inventory guy had finished- Two hours later.
When we entered the property the smell hit us at first - Mould and damp. The main bathroom was riddled with Mould and so was the ensuite. We hadn't been able to see this on our first visit as a baby had been asleep upstairs so we were only able to view the size of the rooms, not actually inspect them!
The whole house was filthy, there were lights held on by selotape, No working toilets!! No working showers and so many other things. We immediately contacted Connells who sent a guy out (looked no older than 14!) to make a list of the issues. This was on a Thursday.
We had to sleep on the lounge floor on the Thursday night - Myself, partner and a 1yr old and 2 yr old due to the horrendous smell of mould coming from the ensuite bathroom. I would not allow my children to breathe that in. SO on the Friday we then contacted Connells again, To be told the maintenance guy was on paternity leave and we'd need to wait for him to return. Everybody refused to come out (the branch manager, the area manager, maintenance company) and actually see what we were talking about. In the inventory it also clearly stated that Mould was in the bathrooms. We begged, pleaded for something to be done. We again spent the next night on the floor in the lounge. We still coouldn't shower, nor use the toilets.
We then had no heating on the saturday morning ... My partner sat in the branch office for 5 HOURS begging for the landlord to be called so that we could at our own cost replace a toilet so we could use a toilet.... Also for the heating to be fixed... they sent a plumber out .. after two hours to only inform us that British Gas are under contract - Eventually at 5.30 pm a BG engineer came out to fix the heating.
The branch agreed to contact the landlady at 3pm (ish) who gave consent immediately for us to replace a toilet. We then replaced a toilet and painted and decorated the whole ensuite bathroom in a night so that we could then sleep in our bedroom. The shower wasn't fixed for a WHOLE WEEK after we had moved in and the attitude was absolutely disgusting from the branch. So many lies were/have and are still being told. We have over 200 photos of the property taken just on our move in date. They have blamed our landlords, blamed us, and just about made every excuse under the sun ... No apology, No reasons.. So the court it is and then the papers!
There is so much more to this story but I hope to god this is enough to put anyone off.... Use at your own peril, I promise you that you will not be satisfied at all.
Connells in my opinion across the board have a bad name, I wish I had read this review site before using them.
I cannot find a review site full of praise for them at all.
Please ..... Make sure that yu ask for EVERYTHING to be emailed, take anything they say with a pinch of salt, and NEVER trust them!!
We have been subjected to - Lies, bullying, extortion, and just about anything else you can imagine.
We moved into a large house (our rent is just shy of £1000pcm) and we only had a rushed first visit due to the existing tenants being unaware we were coming. We repeatedly asked for a 2nd viewing, denied. The excuse was that the exiting tenants were uncontactable. To cut a very long, and sad story short - We turned up on our "Move in date" (having been given three dates!) to collect keys to be hit with another £100 fee to pay otherwise "we couldn't move in to our house" .. despite our whole entire house in a removal lorry and our 4 children waiting outside. We were then told that the landlord insisted we sign an insurance document for contents insurance despite us telling the manager we already had insurance.. we were told we had to sign it otherwise the landlords wouldn't allow us to live in the property. We signed it.
We then arrived at the house to be told we couldnt take anything into the house until the Inventory guy had finished- Two hours later.
When we entered the property the smell hit us at first - Mould and damp. The main bathroom was riddled with Mould and so was the ensuite. We hadn't been able to see this on our first visit as a baby had been asleep upstairs so we were only able to view the size of the rooms, not actually inspect them!
The whole house was filthy, there were lights held on by selotape, No working toilets!! No working showers and so many other things. We immediately contacted Connells who sent a guy out (looked no older than 14!) to make a list of the issues. This was on a Thursday.
We had to sleep on the lounge floor on the Thursday night - Myself, partner and a 1yr old and 2 yr old due to the horrendous smell of mould coming from the ensuite bathroom. I would not allow my children to breathe that in. SO on the Friday we then contacted Connells again, To be told the maintenance guy was on paternity leave and we'd need to wait for him to return. Everybody refused to come out (the branch manager, the area manager, maintenance company) and actually see what we were talking about. In the inventory it also clearly stated that Mould was in the bathrooms. We begged, pleaded for something to be done. We again spent the next night on the floor in the lounge. We still coouldn't shower, nor use the toilets.
We then had no heating on the saturday morning ... My partner sat in the branch office for 5 HOURS begging for the landlord to be called so that we could at our own cost replace a toilet so we could use a toilet.... Also for the heating to be fixed... they sent a plumber out .. after two hours to only inform us that British Gas are under contract - Eventually at 5.30 pm a BG engineer came out to fix the heating.
The branch agreed to contact the landlady at 3pm (ish) who gave consent immediately for us to replace a toilet. We then replaced a toilet and painted and decorated the whole ensuite bathroom in a night so that we could then sleep in our bedroom. The shower wasn't fixed for a WHOLE WEEK after we had moved in and the attitude was absolutely disgusting from the branch. So many lies were/have and are still being told. We have over 200 photos of the property taken just on our move in date. They have blamed our landlords, blamed us, and just about made every excuse under the sun ... No apology, No reasons.. So the court it is and then the papers!
There is so much more to this story but I hope to god this is enough to put anyone off.... Use at your own peril, I promise you that you will not be satisfied at all.
Connells in my opinion across the board have a bad name, I wish I had read this review site before using them.
I cannot find a review site full of praise for them at all.
Please ..... Make sure that yu ask for EVERYTHING to be emailed, take anything they say with a pinch of salt, and NEVER trust them!!
What agent could do to change your mind?
Been honest, Known the laws, Known their job, Learned some respect, Had proper training,Attached Filesnbsp;
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Latest Reviews
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reviewed by 'Andreea'
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reviewed by 'Mihaela'
28th Feb 2018
reviewed by 'Tony'
4th Jan 2017
reviewed by 'Nick'
15th Oct 2015
reviewed by 'MrsG'
31st Oct 2014
reviewed by 'Lyn'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 75% | £91,000 | £5,150,000 |
| Lettings | 100% | 75% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 2 | 4 | 0 | 4 | 0 | 0 | 1 |
Areas covered
- NN15
- NN16
- NN14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 12,2019
Sep 12,2019
0
people found
this helpful
this helpful
To Kasia, Thank you for your wonderful help. We appreciate how hard and quickly you worked to get the house for us in such a short time. You have simply been amazing....
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Jun 25,2019
Jun 25,2019
0
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Excellent service. Thanks to Kasia and Martin. Both put up with my madness and sorted out my problem. Thanks again guys, u r fantastic. Would reccomend 100%...
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Feb 28,2018
Feb 28,2018
0
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I am a landlord, with Connells acting as agents.
With any large organisation, it can be difficult to find an employee who takes ownership of issues and personally takes responsibility to resolve them. I am delighted to say that Jade is that person and all ...
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Jan 04,2017
Jan 04,2017
1
people found
this helpful
this helpful
Hi, before i start, DON'T EVEN THINK TO USE CONNELLS, TEH WORST AGENCY EVER
We rented a house through Connels and in the end of the contract the saga started. Although we left the house in the same condition as it was (even better as ...
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Comment on agent fees
Ridiculous fees.
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Oct 15,2015
Oct 15,2015
0
people found
this helpful
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Really chuffed with Chloe from Connells, she showed us round 2 homes we were very interested in more than 3 times each, which to us, was very important. When we finally made our decision and we were held up by lady buying ours (with another estate agent) ...
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Oct 31,2014
Oct 31,2014
0
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Having lived in the South East of England all my life it was going to be a daunting experience to move to an unknown area. Having called into the store to see what was available in the area to meet our requirements we received a ...
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Oct 27,2014
Oct 27,2014
0
people found
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this helpful
We recentley brought a property in Kettering through Connells. Have to say that Russell was always
very helpful when approached and always available for viewings, spending as much time as was
needed for each visit. Thanks Russell for making our move less stressful....
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Oct 10,2014
Oct 10,2014
0
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Russell has a very professional approach to selling houses and this is supported by his excellent communication skills....
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Oct 07,2014
Oct 07,2014
0
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Selling my house was a painful decision as it was a result of loosing my husband of 30 years. I had my house on the market with another agent for 3 months and had 1 viewing with them in all that time. My neighbours, on both sides, sold ...
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Oct 07,2014
Oct 07,2014
0
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I was very happy with the service that we have received from Russel and his team. They have been highly reliable, professional and friendly. I can only recommend selling with Connells in Kettering! Full asking price at 1st viewing....good result!...
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Oct 05,2014
Oct 05,2014
0
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I was immensley pleased with the service we recieved from connells. We sold our house through Connells, brought through connells and had our Mortgage consultation through Connells. They were efficient and tenacious in helping us out and getting things sorted. We also used their Conveyancers ...
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Sep 08,2014
Sep 08,2014
0
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Hi,
I would like to share with you the highs and lows of my house moving experience.
Back in 2013 I put my home up for sale with William H Brown. Unbeknown to be at the time they over priced the selling price by £50000. Just before ...
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Jul 14,2014
Jul 14,2014
1
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this helpful
this helpful
I recently visitied Connells in kettering as there was a house me and my fiancee were very interested in buying from them. We are both first time buyers, both of us are in decently payed jobs and we have worked very hard to get our ...
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What agent could do to change your mind?
Stop using a threatning manner to get your own way it won't work and stop trying to con first time buyers with you wares, that are not needed!Attached Filesnbsp;
Comment on agent fees
Fees are a disgrace and a con!
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Aug 12, 2014
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(1)
Firstly I am sorry that you felt this way about your dealings with my office, but I must say that I disagree with some of the points made within your review and would like to clear them up as follows:
• Our office opening hours are 8:30am to 6pm Monday to Friday and 9am – 5pm every Saturday, we will also accommodate viewings outside these hours if necessary as long as it is acceptable to our vendors.
• We have ample staff to accompany our viewings, I would even go as far ...
Mar 05,2014
Mar 05,2014
3
people found
this helpful
this helpful
I cannot emphasise enough how absolutley disgustingly we have been treated by this "company". We are now seeking compensation through the courts and are expected to win hands down.
We have been subjected to - Lies, bullying, extortion, and just about anything else you can ...
read full review
read full review
What agent could do to change your mind?
Been honest, Known the laws, Known their job, Learned some respect, Had proper training,Attached Filesnbsp;
Was this helpful?
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our complaints procedure is available on request.
Last updated at 12:05 PM 23/12/2014 by Russell Palmer
