“County is such a disappointment - and literally charge the ......”
1 Star Review
Feb 20,2014
By:
'SurreyGuy'
Feb 20,2014
Branch: Woking, Surrey House, 46 Commercial Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU22
Branch: Woking, Surrey House, 46 Commercial Way
Lettings (as a Tenant)
Postcode: GU22
3
people found
this helpful
County is such a disappointment - and literally charge the tenant for walking through the door or lifting the phone - This coupled with the fact that the staff all seem to think so highly of themselves, this makes them very unapproachable in my opinion. I have since found out that they are part of Leaders which I was very surprised at.
I loved my property and it was a great home and County were helpful at the start - its once they have you locked in that they become aggressively unapologetic for their rules, charges and overall unfriendly manner and attitude. Customer service does not seem to be a value that they hold dear nor do they respect the tenant in any way. At what point will they realise that repeat custom could actually be a possibility in some cases?!
As I said earlier, disappointment sums it up for me and I would urge landlords to do good by those decent tenants and avoid using County Property Management - there really is no need to support such a business.
What agent could do to change your mind?
Shown the respect and service levels that tenants deserve.
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people found
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Was this helpful?
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Thank you for your comments. I am sorry to hear that you are so disappointed by your experience with us and if you would like to contact me personally then I would be happy to investigate any specific issues there may have been with your tenancy, as your review is not specific.
I can assure you that we do take customer service very seriously and whilst we are appointed and employed by the landlord and as such we act primarily on their behalf, we also do our utmost to ensure that our tenants also have a good experience. Hopefully you will see this reflected in our many positive reviews on this site which come from both landlords AND tenants.
County Property Management are a long established and highly successful business and we work in both a very competitive industry and a very competitive local marketplace and so we would not be in the position we are today if we did not treat all of our clients fairly and with respect.
I wish you every happiness in your new home wherever that may be and I look forward to hearing from you should you wish to take me up on my earlier offer to investigate your complaint further.
Kind Regards,
James Guyton
Lettings Manager