100% sales valuation accuracy
90% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Feb 28,2014
Feb 28,2014
7
people found
this helpful
this helpful
When we moved in to the property there was a mice infestation in the shed, poor electrics, no working washing machine, tumble dryer or fridge, mould on the curtains, broken units, items left in the property, mould in the cupboards and a leaking toilet, despite being reassured that the property is in good/excellent condition. The bath was moulded and rotted and eventually fell apart which required a whole new bath replacement. After being a previous tenant with Dave Wells (who hold the title of Landlord from hell, ITV), I found their letting service 5* in comparison to that of Nevin and Wright and feel they should receive that status instead. After 84 emails, not all the issues addressed over 6mths ago have been resolved and most of the important things such as white goods have had constant issues. Please do not use this letting agents. The previous tenants before me also had a bad experience which i have recently found out.
What agent could do to change your mind?
If the estate agent had resolved the issues. Would have been helpful if they had helped in finding myself and my son suitable accommodation whilst essential work was carried out on the property instead of charging us rent and allowing us to live out of a suitcase. Covering the costs of the effects that it had on us. Keeping us updated and informed when they suggested that they would. Abide by the legal obligations as set out in our tenancy! It takes nothing to ...... Apologise but only received an apology once after they gave a key to the property to an external company and entered without informing me or gaining permission!Attached Filesnbsp;
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Latest Reviews
31st Aug 2024
reviewed by 'Charles'
23rd Jun 2021
reviewed by 'Mandy'
22nd May 2021
reviewed by 'Sarah'
20th Apr 2020
reviewed by 'Nethiel'
10th Apr 2019
reviewed by 'Jimmy'
Opening Hours
Address
Nevin & Wells
169-170 High Street
Egham
Surrey
TW20 9EJ
01784 437 437
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 90% | £440,000 | £760,000 |
| Lettings | 0% | 50% | £1,245 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 7 | 1 | 3 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Aug 31,2024
Aug 31,2024
0
people found
this helpful
this helpful
David Wells and Josh Taylor did a great job for us as we sold a house while living overseas. The suggested price was great, hand holding by both was great, negotiation advice by Josh was great, and David was just shy of a few weeks ...
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Jun 23,2021
Jun 23,2021
3
people found
this helpful
this helpful
We had very little contact with the agents from start to finish. Once they had sold our house, we didn’t hear anything, so 6 weeks later I chased for a progress report. There was some activity during the push for a completion date but once ...
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May 22,2021
May 22,2021
0
people found
this helpful
this helpful
We purchased our home through Nevin and Wells and right from the very beginning, Paul was absolutely fantastic.
He gave us brilliant advice around using a local solicitor, rather than a national company to get the sale through to beat the stamp duty (our estate ...
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Apr 20,2020
Apr 20,2020
6
people found
this helpful
this helpful
Nevin & Wells rentals egham
This estate agent is one of the worst rental estate agent you can ever use. What ever you do, never never rent from them. In all ways you can think of , they are out to take your money with no service ...
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Apr 10,2019
Apr 10,2019
0
people found
this helpful
this helpful
Excellent service from Paul. He responded promptly to my many query's in an honest and helpful with the advice he gave me. I'm very happy with the service....
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Comment on agent fees
Very good
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Mar 23,2019
Mar 23,2019
0
people found
this helpful
this helpful
I recently purchased a house through Nevin & Wells. I couldn't have asked for better service. All the staff are extremely helpful and I would recommend them to anyone....
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Sep 21,2018
Sep 21,2018
1
people found
this helpful
this helpful
We have just completed on a sale with NEVIN and WELLS Estate Agents in Egham, Surrey. We have used other estate agents in previous years and can honestly say no other company has reached the standards of this one ! They are professional but with a ...
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Comment on agent fees
Excellent
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Yes
Aug 21,2017
Aug 21,2017
0
people found
this helpful
this helpful
We moved three weeks ago from Surrey to Essex. It was not a straight forward sale with small annoying problems that held us up, but David Wells helped and supported us at all times.
I would not hesitate to recommend Nevin and Wells and in ...
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Comment on agent fees
Fine as far as we were concerned
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Feb 18,2016
Feb 18,2016
0
people found
this helpful
this helpful
We have just finished our third transaction with Nevin and Wells - they are easily the most honest and reliable agent we have come across in the local area. We originally bought our first home through Nevin and Wells back in 2011 - at this time ...
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Comment on agent fees
A fair fee structure, in line with agents for the area
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Apr 08,2015
Apr 08,2015
5
people found
this helpful
this helpful
This agent is awful. She was threatening when we left the property and tried to keep as much of the deposit as she could. This agent is only interested in money and is rude. If you are looking to rent avoid this agent....
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What agent could do to change your mind?
Nothing.Attached Filesnbsp;
Comment on agent fees
Fees ok.
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Feb 14,2015
Feb 14,2015
0
people found
this helpful
this helpful
We had the pleasure of being helped with our house sale by these boys - Michael, Paul, Josh and David. What a wonderful bunch they are ! Bright, professional, pro - active, personable, attentive - we cannot praise this agency enough for the meticulous they gave ...
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Jan 02,2015
Jan 02,2015
0
people found
this helpful
this helpful
Nevin and Wright were excellent in marketing and selling my property after other agents had failed to sell it. Paul Nevin was instrumental in pushing the sale through and dealing with all the parties to get a quick completion done before Christmas. I would use ...
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Comment on agent fees
Competitive
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Dec 16,2014
Dec 16,2014
0
people found
this helpful
this helpful
David Wells is a credit to Nevin & Wright. We bought our property from David 7 years ago, and was very impressed that he remembered our property when we called him to arrange a valuation 7 years on. He has certainly met our expectations, did not hound us ...
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Comment on agent fees
Nevin & Wright gave me a fee structure that suited us at the time, rather than a fee they offered a fixed amount so that I knew exactly what I was paying,
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Feb 28,2014
Feb 28,2014
7
people found
this helpful
this helpful
When we moved in to the property there was a mice infestation in the shed, poor electrics, no working washing machine, tumble dryer or fridge, mould on the curtains, broken units, items left in the property, mould in the cupboards and a leaking toilet, despite ...
read full review
read full review
What agent could do to change your mind?
If the estate agent had resolved the issues. Would have been helpful if they had helped in finding myself and my son suitable accommodation whilst essential work was carried out on the property instead of charging us rent and allowing us to live out of a suitcase. Covering the costs of the effects that it had on us. Keeping us updated and informed when they suggested that they would. Abide by the legal obligations as set out in our tenancy! It takes nothing to ...... Apologise but only received an apology once after they gave a key to the property to an external company and entered without informing me or gaining permission!Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 03,2013
May 03,2013
4
people found
this helpful
this helpful
When the property was rented out it was clear that for a management fee there was no overseeing of the property and no inspection. The house was filthy but allegedly professionally cleaned, the inventory was very inaccurate, and there were so many things wrong with ...
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What agent could do to change your mind?
They are too bad, and never admit their own errors or apologized, therefore it would be impossible for them to improve.Attached Filesnbsp;
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May 03, 2013
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(1)
I have checked our records and can find no evidence of a tenant called Kate or indeed Kathryn. So am not in a position to reply to this complaint, as I feel this may be another estate agent trying to tarnish our good reputation. I would politely point out to whoever wrote this that tenants is spelt with one n, not two. Kind regards. Paul Nevin - Director ...
Mar 28,2013
Mar 28,2013
8
people found
this helpful
this helpful
In the year that we were unfortunate enough to be clients of Nevin & Wright, we were lied to, accused of being rude, made to pay for plumbing repair that in no way should have been our responsibility. The house had no heating for 3 days when ...
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May 29,2009
May 29,2009
7
people found
this helpful
this helpful
They are sly and do not reveal as to what you need to get yourself referenced for a property. Once they get the holding and referencing fees from you then their agent is nowhere to be seen and they do not give importance to you ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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