Keatons
Hackney, London, E8
4.5/5, 58 reviews
88% recommended
100% sales valuation accuracy
67% sales fee satisfaction
80% lettings valuation accuracy
95% lettings fee satisfaction

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“Over the year of renting my property with Keatons in ......”

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Feb 05,2011
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By: 'Janice11'
Feb 05,2011
16 people found
this helpful
Over the year of renting my property with Keatons in Hackney I found them to be absolutely rubbish: they told a tale of lies to prospective viewers, left rent go unpaid for months without informing me, whilst taking their fee upfront, not from the rent as agreed.
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By: K
Feb 10, 2011
Keatons' fees are always upfront, which would have been made clear to you when your property was valued... oh and it is also clearly laid out in the terms of business that you would have read and signed! I'm the Lettings manager, please feel free to call me and discuss this false claim, I'm sure you have my name and number.

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Latest Reviews

View all Reviews 58
29th Aug 2023
reviewed by 'Sum'
“Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat ......”
21st Oct 2022
reviewed by 'Tess'
“Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple ......”
9th Nov 2021
reviewed by 'East End Landlord'
“Beyond harrowing experience dealing with Keatons Hackney.I never normally write reviews, let alone a long one like this one…......”
23rd Oct 2021
reviewed by 'Hackney Landlord'
“I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever ......”
8th Jun 2021
reviewed by 'Paul W'
“Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted ......”
27th May 2021
reviewed by 'Scottie'
“Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Keatons
352 Mare Street
Hackney,London
Greater London
E8 1HR
020 8525 7788

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £510,000 £930,000
Lettings 80% 95% £1,300 £3,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 4 35 3 7 0 5 0 1 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“Keaton's have let an uninhabitable flat to me...”

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Aug 29,2023
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By: 'Sum'
Aug 29,2023
0 people found
this helpful
Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for ...
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“Tarik from the hackney branch was great durin......”

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Oct 21,2022
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Tarik
By: 'Tess'
Oct 21,2022
0 people found
this helpful
Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple issues with the property which we would not have had the courage to do so otherwise....
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“Beyond harrowing experience dealing with Keat......”

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Nov 09,2021
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By: 'East End Landlord'
Nov 09,2021
3 people found
this helpful
Beyond harrowing experience dealing with Keatons Hackney. I never normally write reviews, let alone a long one like this one… Like everyone, I'm really busy and REALLY don't have the time. But I am so traumatised by my experience, I want to warn other landlords/...
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By: Tony George
Nov 16, 2021
View all comments (1)
This review is deeply unfair and an inaccurate description of events. As such I feel compelled to defend our actions and business. The only pertinent issue here is that you attempted to avoid paying fees due to Keatons by continually attempting to gaslight various members of the Keatons team with false information and arguments based purely on your feelings rather than fact. When challenged you simply claimed an individual as aggressive and asked to speak to someone else. Considering t ...

“NO stars - awful agent...”

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Oct 23,2021
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By: 'Hackney Landlord'
Oct 23,2021
2 people found
this helpful
I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever dealt with. Their service is terrible to the point of negligence - too many examples to list here, but they have exposed us to a ...
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“Elliot has been excellent, he has gone above ......”

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Jun 08,2021
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Elliot
By: 'Paul W'
Jun 08,2021
0 people found
this helpful
Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted to be moving into a new home soon. Thank you!...
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“Big shout out to Sam B., who was a fantastic ......”

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May 27,2021
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Samantha
By: 'Scottie'
May 27,2021
0 people found
this helpful
Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many questions, and helped navigate us through a few hiccups that naturally happen in the London rental process. Would definitely recommend her as your agent, and ...
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“Honest, friendly and helpful...”

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May 27,2021
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Samantha
By: 'Sophia E'
May 27,2021
0 people found
this helpful
Keatons were super efficient. We saw a flat we liked the look of on a Saturday afternoon and sent an enquiry through the website, heard back within hours and arranged a viewing on the Monday. We loved it and Sam gave us solid advice on ...
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“Dealth with the helpful estate agent, catered......”

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May 07,2021
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Samantha
By: 'J K'
May 07,2021
0 people found
this helpful
Dealt with the helpful estate agent, catered to all of our needs and went out of her way in order for us to pick up the keys early!...
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“Positive experience with Keatons Hackney and ......”

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Apr 29,2021
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Samantha
By: 'Alex'
Apr 29,2021
0 people found
this helpful
Positive experience with Keatons Hackney and with Sam. Responsive and swift with sorting us out with tenants. Understood our requirements....
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“Thank you Keatons!...”

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Mar 03,2021
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Samantha
By: 'Ludo'
Mar 03,2021
0 people found
this helpful
The agent assigned to help us find our flat (Samantha Barrett) of the Hackney branch was so extremely helpful! She took the time to speak to us at length about exactly what we were looking for in a property, and went above and beyond to ...
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“Sam was kind, warm and friendly. She made wha......”

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Mar 03,2021
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Samantha
By: 'Kate'
Mar 03,2021
0 people found
this helpful
Sam was kind, warm and friendly. She made what is usually stressful experience a very smooth one. We were really pleased with the experience....
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“Positive experience with Percy...”

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Jan 18,2021
Minithumbup
By: 'Alice D'
Jan 18,2021
0 people found
this helpful
My partner and I had a really good experience finding our new flat with Percy. The process was speedy and Percy helped us a lot throughout. Thanks! Alice...
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“Really simple and easy transition...”

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Jan 18,2021
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By: 'Kyle Parry'
Jan 18,2021
0 people found
this helpful
Really simple and easy transition into our new home. Shout out to Percy for going the extra mile... Many thanks....
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“So far a good experience with Percy on rentin......”

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Jan 16,2021
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By: 'Mark'
Jan 16,2021
0 people found
this helpful
So far a good experience with Percy on renting a flat. He was realistic and honest. No Estate Agency tactics. I was extremely motivated to move in a quick time and things seem to be moving along with my expectations...
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“Percy & the team at Keatons are professional ......”

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Nov 30,2020
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By: 'Mathew'
Nov 30,2020
0 people found
this helpful
Percy & the team at Keatons are professional but also cared. The whole process went really well, they managed my expectations well and supported me through the process, which has in the past been extremely stressful....
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“Thank you Percy and Keatons!...”

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Nov 24,2020
Minithumbup
By: 'Claire'
Nov 24,2020
0 people found
this helpful
Percy was a great help throughout the entire leasing process and helped us secure our dream rental. Highly recommend working with him and the Keatons team in Hackney. Thanks again!...
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“very helpful agent, five starts experience!! ......”

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Nov 20,2020
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By: 'George'
Nov 20,2020
0 people found
this helpful
very helpful agent, five starts experience!! Took time to understand my requirements and and suggest accordingly. very quick responses too! Thanks Percy Jennings!!...
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“Percy found us lovely tenants within a week o......”

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Nov 10,2020
Minithumbup
By: 'Danielle'
Nov 10,2020
0 people found
this helpful
Percy found us lovely tenants within a week of listing. Ross also gave us a great introduction to the company and the entire process was extremely smooth....
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“Great work from Percy who helped us find a pl......”

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Oct 22,2020
Minithumbup
By: 'George'
Oct 22,2020
0 people found
this helpful
Great work from Percy who helped us find a place in Clapton. He has been helpful throughout the process and always easy to speak to....
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“Percy was fantastic through the whole process......”

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Oct 21,2020
Minithumbup
By: 'Max'
Oct 21,2020
0 people found
this helpful
Percy was fantastic through the whole process. Showed me a range of good flats and even negotiated a deal for me...
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“Our first flat-viewing was with Keaton's and ......”

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Sep 17,2020
Minithumbup
By: 'Sarah'
Sep 17,2020
0 people found
this helpful
Our first flat-viewing was with Keaton's and the experience was so great, we cancelled all viewings we had booked thereafter and put in an offer on the spot. Our agent was Percy Jennings, and he was incredibly helpful in sending us a 3D virtual tour ...
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“Kind and helpful Percy...”

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Sep 07,2020
Minithumbup
By: 'Amy'
Sep 07,2020
0 people found
this helpful
I was looked after by Percy. I have never had a more pleasant experience when renting. He checked in with me where appropriate and always made my requests and queries feel like a priority....
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“Thank you, Percy....”

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Aug 22,2020
Minithumbup
By: 'ollie'
Aug 22,2020
0 people found
this helpful
We have recently signed a property to rent in London Fields, Percy was attentive and thorough in the whole process. He was available throughout either by text or phone to answer any queries and in some cases going above and beyond to ensure any of ...
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“I have recently been looking to rent a flat a......”

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Jul 29,2020
Minithumbup
By: 'Ryan'
Jul 29,2020
0 people found
this helpful
I have recently been looking to rent a flat and have viewed a few with Percy from Keatons. I have been so impressed with the whole process from setting the viewing up, the information provided and the guidance Percy was able to give in such ...
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“Great experience...”

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Jul 20,2020
Minithumbup
By: 'Ilinca'
Jul 20,2020
0 people found
this helpful
My partner and I were looking for a one bedroom flat for this fall. Considering this is a very tricky time for rentals, our agent (Percy) really helped us navigate the process and made it as smooth as possible!...
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“Thanks Percy...”

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Jul 17,2020
Minithumbup
By: 'Fergus'
Jul 17,2020
0 people found
this helpful
We used Keatons to let our new flat and dealt primarily with Percy. The first flat we viewed wasn't quite what we were looking for, Percy asked me to email him a wish list and he found us something that ticked all of our boxes. ...
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“Great renting process with Keatons...”

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Jul 15,2020
Minithumbup
By: 'Karen'
Jul 15,2020
0 people found
this helpful
Big thanks to Percy at Keatons in Hackney for helping myself and my flatmates find our new house, he's been great and we really appreciate his hard work! We love our new home!...
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“Top class service for tenants...”

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Jul 10,2020
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Abhijit
By: 'RJ'
Jul 10,2020
0 people found
this helpful
As tenants we received a top class service from Keatons in Hackney Central, polite, considerate and very attentive. We have recently extended or contract following a check-in from Abhijit Gooptu, Head of Renewals. again, no complaints whatsoever, having used agents over the past 10 years i ...
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“Thank you, Percy!...”

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Jul 07,2020
Minithumbup
By: 'Julia'
Jul 07,2020
0 people found
this helpful
Percy made our moving experience very easy. He was quick to respond and very helpful and accommodating. We love our place and are very appreciative!...
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“Percy was a fantastic agent and got everythin......”

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Jun 26,2020
Minithumbup
By: 'M'
Jun 26,2020
0 people found
this helpful
Percy was a fantastic agent and got everything done quickly and easily (from viewing to complete sign up in 2 weeks). No complaints at all....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Keatons Customer Complaints Procedure



If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.


The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.


If you remain dissatisfied with the result of the internal investigation, please email [email protected]. You will receive an acknowledgment email and your complaint will be reviewed.


A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.


In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk

Last updated at 1:00 AM 01/01/1970 by

Awards won by Keatons, London E8 1HR



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