Dwell Estate Agents
walthamstow, London, E17
3.2/5, 24 reviews
54% recommended
50% lettings valuation accuracy
0% lettings fee satisfaction

Contact Us

“Myself and my housemate rented a property through Dwell Estate ......”

Share on :
Feb 26,2014
Minithumbdown
By: 'tenant'
Feb 26,2014
2 people found
this helpful
Myself and my housemate rented a property through Dwell Estate Agents and I would like to let everybody know what a terrible experience we had dealing with them.

I must admit that everything went fairly smoothly with the move in process (around 2 and a half years ago). Following the move we dealt directly with our landlord throughout the tenancy. He managed any issues very well and we had no difficulties with him.

However, once we gave notice to our landlord we had to deal with Dwell Estate Agents again. The problems started when they called to make an appointment to take photos of the property for advertising purposes. We were very obliging and arranged to stay in to grant them access. Despite making an appointment, they did not show up and did not communicate with us at all. This happened on several occasions. When arranging viewings we had a similar story. At times they did not show up to arranged appointments and at other times they showed up unannounced and let themselves in to our house without prior agreement. I believe this is illegal.

Once we had moved out and agreed with the landlord that we would get our deposit returned it took 6 months to receive the deposit from Dwell Estate Agents. Both myself and my housemate spent hours trying to get hold of Harj, which seemd to be impossible. We left countless voice messages on his mobile phone and messages with his colleagues at the office, but he would not call us back. On speaking to the manager (Sam Hall) we were advised to attempt to call Harj from other phone numbers, which implies he may have been deliberately ignoring our phone calls! This is extremely unprofessional. Eventually, after informing them I would be taking legal action we finally received our deposit money. I do not understand what they were gaining from withholding this money as it was protected by the deposit protection service (DPS).

Overall I have found Dwell Estate Agents to be wholly disorganised and unprofessional with the worst communication skills I have experienced. I will not be dealing with then again and will be recommending that everybody does everything they can to avoid them. Sadly I know that in the current rental climate competition is fierce to secure a property so it is not easy to choose a reputable company to deal with.
What agent could do to change your mind?
Improve communication skills Keeping appointments that have been made Returning deposit in good time
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 24
16th Feb 2016
reviewed by 'John'
“Very bad service to tenants and landlords. They left a tenant without a place to stay, telling him only the ......”
19th Sep 2014
reviewed by 'TobyL'
“These guys are an out-and-out bunch of crooks. Do not go NEAR them. A court has awarded a judgement in ......”
29th Apr 2014
reviewed by 'Don't'
“This lettings agents did not send the contract to me after repeated requests. They haven't protected my deposit. They are ......”
26th Feb 2014
reviewed by 'tenant'
“Myself and my housemate rented a property through Dwell Estate Agents and I would like to let everybody know what ......”
24th Feb 2014
reviewed by 'Paul'
“The service recieved was excellent from start to finish. Everything was dealt with professionally and quickly. All of the staff ......”
14th Feb 2014
reviewed by 'Kimberley'
“Dwell estates have managed my properties for the last 3 years they have been very professional in every aspect ,I have ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Dwell Estate Agents
262 Hoe Street
Walthamstow,London
Greater London
E17 3AX
020 8521 4207

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 5 6 4 0 0 0 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

“Very bad service to tenants and landlords. They left a ......”

Share on :
Feb 16,2016
Minithumbdown
By: 'John'
Feb 16,2016
0 people found
this helpful
Very bad service to tenants and landlords. They left a tenant without a place to stay, telling him only the day before he was going to move that he could not move because the property had structural problems, when in fact they had agreed with ...
read full review
What agent could do to change your mind?
Bad, as no work is done but full commission taken
Attached Filesnbsp;
Comment on agent fees
Bad, as no work is done but full commission taken
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“These guys are an out-and-out bunch of crooks. Do not ......”

Share on :
Sep 19,2014
Minithumbdown
claim your profile
Daniel
By: 'TobyL'
Sep 19,2014
1 people found
this helpful
These guys are an out-and-out bunch of crooks. Do not go NEAR them. A court has awarded a judgement in my favour for failure to return a deposit which Daniel Hanks has consistently dodged by pretending to no longer work there. He is in contempt ...
read full review
What agent could do to change your mind?
The best thing that could happen to these agents is for them to be struck off.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This lettings agents did not send the contract to me ......”

Share on :
Apr 29,2014
Minithumbdown
By: 'Don't'
Apr 29,2014
2 people found
this helpful
This lettings agents did not send the contract to me after repeated requests. They haven't protected my deposit. They are no repairing what they say they will repair even before I moved. They are not answering my emails. The definition of DODGINESS....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Myself and my housemate rented a property through Dwell Estate ......”

Share on :
Feb 26,2014
Minithumbdown
By: 'tenant'
Feb 26,2014
2 people found
this helpful
Myself and my housemate rented a property through Dwell Estate Agents and I would like to let everybody know what a terrible experience we had dealing with them. I must admit that everything went fairly smoothly with the move in process (around 2 and a half ...
read full review
What agent could do to change your mind?
Improve communication skills Keeping appointments that have been made Returning deposit in good time
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The service recieved was excellent from start to finish. Everything ......”

Share on :
Feb 24,2014
Minithumbup
claim your profile
Sam
By: 'Paul'
Feb 24,2014
0 people found
this helpful
The service recieved was excellent from start to finish. Everything was dealt with professionally and quickly. All of the staff were very helpful and went out of their way to help....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dwell estates have managed my properties for the last 3 years ......”

Share on :
Feb 14,2014
Minithumbup
By: 'Kimberley'
Feb 14,2014
1 people found
this helpful
Dwell estates have managed my properties for the last 3 years they have been very professional in every aspect ,I have been treated in a kind and welcoming manner when ever I have dealings with them .Dwell staff at all levels are well trained and have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Initially the service was relatively ok with responses to enquiries ......”

Share on :
Feb 02,2014
Minithumbdown
claim your profile
Harjit
By: 'Landlady'
Feb 02,2014
2 people found
this helpful
Initially the service was relatively ok with responses to enquiries typically answered within 48 hours. However after first 9months customer service is practically non-existence with emails going unanswered even after several chases and follow up calls. The service is far from satisfactory both from my perspective ...
read full review
What agent could do to change your mind?
Better customer service - at the moment and for the past 6/9months this has been non existent.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worst estate agents ever run by boys. Approached them to ......”

Share on :
Dec 28,2013
Minithumbdown
By: 'dontplay'
Dec 28,2013
2 people found
this helpful
Worst estate agents ever run by boys. Approached them to manage my property as I did not have the time to do so myself. The first month was fine, after that I found myself chasing them continuously to find out when payment was going to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dwell have managed my three properties for over two years ......”

Share on :
Nov 27,2013
Minithumbup
claim your profile
Daniel
By: 'E'
Nov 27,2013
1 people found
this helpful
Dwell have managed my three properties for over two years now and i have always received a very smooth and efficient service from them. They keep me up to date with the condition of my properties and how my tenants are getting on. They respond ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Instructing Dwell to "manage" my property was the worst mistake ......”

Share on :
Nov 22,2013
Minithumbdown
By: 'Dwell'
Nov 22,2013
3 people found
this helpful
Instructing Dwell to "manage" my property was the worst mistake I've made in a long time. Unprofessional, unhelpful, and full of broken promises (see Lulu's comment below for what sounds like a similar experience). Dwell failed to find a tenant who met my basic requirements ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My experience with using Dwel estate agents is was one ......”

Share on :
Nov 21,2013
Minithumbup
By: 'Nearchou123'
Nov 21,2013
1 people found
this helpful
My experience with using Dwel estate agents is was one to remember. I am a very happy tenant because of the professionalism shown by both Syed and Sam. I have recommended their service to friends and family....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My husband and I rented a propert from Dwell for ......”

Share on :
Nov 18,2013
Minithumbdown
By: 'Treat'
Nov 18,2013
2 people found
this helpful
My husband and I rented a propert from Dwell for two years. The first process of paying holding deposit and moving into the property was good. However, for the two years we lived in the property Dwell rung twice to arrange an inspection, which surprisingly ...
read full review
What agent could do to change your mind?
Act and deal professionally with tenants. Stick to the terms and conditions laid out in the lease agreement.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I used Dwell to let my property for me rather ......”

Share on :
Nov 15,2013
Minithumbup
By: 'Brian'
Nov 15,2013
2 people found
this helpful
I used Dwell to let my property for me rather than manage due to bad experience in the past, with competitors of the agents coming round and giving me ridiculous quotes on the potential rental yields of my property, Two young Lads Syed and Tom ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very satisfied with the service that was given ......”

Share on :
Nov 15,2013
Minithumbup
By: 'Caroline_Sheep'
Nov 15,2013
1 people found
this helpful
I am very satisfied with the service that was given from Dwell. Syed and Sam was very kind and their professionalism was shown throughout the whole process. I have already recommended Dwell to my friends and family and will always use them in the future....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Like other posters on this site, my wife and I ......”

Share on :
Nov 01,2013
Minithumbdown
By: 'D&B'
Nov 01,2013
1 people found
this helpful
Like other posters on this site, my wife and I have had poor experiences with Dwell. Our experience started with registering with them to look at a property they were listing on findaproperty.com After being told that that property was already gone and that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Just a few words to strongly recommend Dwell Estates Agents ......”

Share on :
Oct 24,2013
Minithumbup
claim your profile
Tom
By: 'Angela'
Oct 24,2013
3 people found
this helpful
Just a few words to strongly recommend Dwell Estates Agents in Walthamstow. After weeks lost with other agencies that were able only to waste my time, Tom at Dwell Estates was able to find the perfect place for me immediately (even pet-friendly..almost a miracle ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dwell Estate Agents have made my property search so relaxing. ......”

Share on :
Oct 20,2013
Minithumbup
By: 'Ryan'
Oct 20,2013
3 people found
this helpful
Dwell Estate Agents have made my property search so relaxing. Tom and Syed always called me every two days with new updated properties that may be of interest to me. Syed deliberately showed me a property i would dislike just so he could know what ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dwell estates are the worst agency I have ever had ......”

Share on :
Aug 31,2013
Minithumbdown
By: 'Lulu'
Aug 31,2013
4 people found
this helpful
Dwell estates are the worst agency I have ever had the unfortunate experience of having to deal with. From the outset the lettings team were quick to bend the truth and all the agents we met used the same catch phrase (see below.) We went ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I can't believe this company has got any good reviews! ......”

Share on :
Aug 08,2013
Minithumbdown
By: 'N'
Aug 08,2013
1 people found
this helpful
I can't believe this company has got any good reviews! My boyfriend and I had a terrible experience with Dwell Estates. Despite initially finding a nice property and putting down a £500 "holding fee" and being told that Sam would contact us by 12pm the following ...
read full review
What agent could do to change your mind?
Communicated with us!!
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was asked by Daniel at Dwell Estates to put ......”

Share on :
Jun 18,2013
Minithumbup
claim your profile
Daniel
By: 'Harvey'
Jun 18,2013
2 people found
this helpful
I was asked by Daniel at Dwell Estates to put an honest review on this website of my experiences over the past 12 months and am more than happy to do so. I was recommended to Dwell by a friend who had a great experience when ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was asked by Daniel at Dwell Estates to put ......”

Share on :
Jun 08,2013
Minithumbup
claim your profile
Daniel
By: 'Harvey'
Jun 08,2013
2 people found
this helpful
I was asked by Daniel at Dwell Estates to put an honest review on this website of my experiences over the past 12 months and am more than happy to do so. I was recommended to Dwell by a friend who had a great experience when ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Charlie, Sam and the agency went above and beyond what ......”

Share on :
May 25,2013
Minithumbup
claim your profile
Sam
By: 'Davey'
May 25,2013
5 people found
this helpful
Charlie, Sam and the agency went above and beyond what they had to do to help me settle into my new home which I was very surprised about - they handled all niggling problems with the property within the first few weeks of my moving ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I do not normally leave reviews but in this instance ......”

Share on :
Apr 23,2013
Minithumbup
claim your profile
Sam
By: 'Roy'
Apr 23,2013
7 people found
this helpful
I do not normally leave reviews but in this instance I feel like I have too, I cannot thank Dwell enough for the quick turnaround, professional approach and great communication I received during this transaction. I had my property marketed with another agent who had ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been renting my property out through Dwell for ......”

Share on :
Mar 24,2013
Minithumbup
claim your profile
Sam
By: 'Sian'
Mar 24,2013
8 people found
this helpful
I have been renting my property out through Dwell for the past 2 years and both times they have found me perfect tenants, they provided me with full references for all the tenants and made me feel very comfortable. They are always at the other end ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dwell Estate Agents, London E17 3AX



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn