Andrews
Bristol, BS7
3.7/5, 44 reviews
70% recommended
73% sales valuation accuracy
58% sales fee satisfaction
90% lettings valuation accuracy
63% lettings fee satisfaction

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“Absolutely terrible, threatening to take away our deposit for marking ......”

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Feb 03,2011
Minithumbdown
By: 'JPG'
Feb 03,2011
1 people found
this helpful
Absolutely terrible, threatening to take away our deposit for marking to the walls which are general wear and tear after living there for 2 years. General marking around light switches etc. Then telling us that we have to redecorate even though the landlady has clearly stated that she will bring in professionals to do the job.

If anything would go wrong it would take them ages to even get back to you let alone resolve the problem, for example leaking radiators and fans that do not work and haven't been for the entire time we have been living there.

Will not ever use again will avoid them and will tell everyone else to do the same.

Terrible service, rude, anything to make money. Avoid at all costs.
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Latest Reviews

View all Reviews 44
25th Apr 2023
reviewed by 'Sam'
“I live in a property managed by Andrews - they do not deliver on their promise - in actual fact ......”
21st Mar 2022
reviewed by 'Jazz'
“Andrews have left me and my housemates without access to a functioning toilet for over 24 hours 3 times in the course ......”
30th Nov 2021
reviewed by 'Mary'
“Excellent customer service, nothing was too much troubled, very informative, highly recommend, will definitely be using Andrews in the future...”
18th Aug 2020
reviewed by 'Elena'
“Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. ......”
20th Apr 2020
reviewed by 'Joseph'
“I've had nothing but problems with Andrews from the beginning, I had issues with mould and damp in my flat, ......”
15th Apr 2020
reviewed by 'Holly'
“Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Andrews
80 - 82 Gloucester Road
Bristol
City of Bristol
BS7 8BN
0117 9232200

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 73% 58% £0 £0
Lettings 90% 63% £525 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 3 3 9 14 0 6 0 1 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Bexhill On Sea, TN39

“I live in a property managed by Andrews - the......”

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Apr 25,2023
Minithumbdown
By: 'Sam'
Apr 25,2023
1 people found
this helpful
I live in a property managed by Andrews - they do not deliver on their promise - in actual fact they have stopped all effort to maintain security and even rubbish collection because they say some tenants have not paid their maintenance fee? How does ...
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“Awful Tenant Experience - Left in illegal conditions multiple times...”

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Mar 21,2022
Minithumbdown
By: 'Jazz'
Mar 21,2022
0 people found
this helpful
Andrews have left me and my housemates without access to a functioning toilet for over 24 hours 3 times in the course of my tenanacy, once in 2019 (3 days), once in 2020 (3+ days), and once again in 2022 (1+ days) - each time under a different property manager showing this is ...
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“Excellent customer service, nothing was too m......”

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Nov 30,2021
Minithumbup
By: 'Mary'
Nov 30,2021
0 people found
this helpful
Excellent customer service, nothing was too much troubled, very informative, highly recommend, will definitely be using Andrews in the future...
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“Inquired about a property in Bristol over the......”

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Aug 18,2020
Minithumbdown
By: 'Elena'
Aug 18,2020
1 people found
this helpful
Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further ...
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“I've had nothing but problems with Andrews fr......”

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Apr 20,2020
Minithumbup
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Diego
By: 'Joseph'
Apr 20,2020
0 people found
this helpful
I've had nothing but problems with Andrews from the beginning, I had issues with mould and damp in my flat, once Andrews got the money they were not interested in helping me in fact a lot of people I spoke to feel like they've been "...
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“Wow!! If i could give 0 stars i would. What a......”

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Apr 15,2020
Minithumbdown
By: 'Holly'
Apr 15,2020
1 people found
this helpful
Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to ...
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“Scam Artists...”

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Oct 14,2019
Minithumbdown
By: 'Maria'
Oct 14,2019
3 people found
this helpful
Took advantage of my grandmother (landlady). Property was left in an absolute state when the tenants left including food left everywhere attracting vermin, mould accumulating in the brand new fridge and broken drawers and scuffed floors and walls which were newly painted. Andrews said there ...
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“Diego from Andrews was really good whilst we ......”

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Oct 12,2019
Minithumbup
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Diego
By: 'Ewan'
Oct 12,2019
0 people found
this helpful
Diego from Andrews was really good whilst we were looking to rent urgently. Always keeping us updated and pushing the landlord for a decision....
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“Absolutely AwfulI cannot state just how dis......”

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Aug 09,2019
Minithumbdown
By: 'Matthew'
Aug 09,2019
0 people found
this helpful
Absolutely Awful I cannot state just how dissatisfied by Andrews services I have been. As per most of the reviews, in the initial period where they were taking your money they were very helpful, but beyond that it has been shocking. Charging at every opportunity ...
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“Absolutely awful. 0 communication unless it involved money owed to them. ......”

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Apr 07,2017
Minithumbdown
By: 'ft42'
Apr 07,2017
5 people found
this helpful
Absolutely awful. 0 communication unless it involved money owed to them. Had to sort most of our own problems out, after emailing each time for 1-3 weeks with no response, they didnt act as our landlords. the only thing they did was take money from us ...
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Comment on agent fees
laughable, we had a genuine laugh at the end of our tenancy about what they had charged us for such a non-service
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By: tenant
Feb 06, 2019
View all comments (2)
Terrible company. Agree with other reviewers - only contact you if want money, otherwise not a word from them despite attempts at contact. Left to sort out the property by yourself. Might as well have thrown hundreds of pounds down the drain for all the 'service' that they provided. ...

“We have used this estate agents two years in a ......”

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Aug 27,2015
Minithumbup
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Lauren
By: 'Jordan'
Aug 27,2015
0 people found
this helpful
We have used this estate agents two years in a row to source 3 and 4 bed properties. Unfortunately we left it very late to find a property on both occasions and the staff in this office we're fantastic. Very friendly staff who make the whole process ...
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Comment on agent fees
Agency fees are slightly cheaper than other estate agents and works out as a very small percentage of your overall payments to move into a new property.
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“Absoluely Terrible customer service. Management company working on behalf of ......”

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Aug 26,2015
Minithumbdown
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Claire
By: 'O_Dee'
Aug 26,2015
0 people found
this helpful
Absoluely Terrible customer service. Management company working on behalf of Andrews let themselves in the flat WITHOUT PERMISSION. When I rang to let Andrews know that this had happened, all was said was...
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“Staff were helpful, friendly and generally seemed to have good ......”

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Aug 18,2015
Minithumbup
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Ms Georgina Parker
By: 'David'
Aug 18,2015
0 people found
this helpful
Staff were helpful, friendly and generally seemed to have good and helpful answers to my queries and questions. Process so far has been a smooth journey without hiccups, and on my experience would recommend Andrews to other landlords/landladys who want to use an agent ...
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“I am a landlady with seven flats which I let ......”

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Aug 14,2015
Minithumbup
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Ms Georgina Parker
By: 'Shohreh'
Aug 14,2015
0 people found
this helpful
I am a landlady with seven flats which I let them out during last 4 years. I deal with many agents for this but it was my first experience to meet a professional, friendly, very polite and kind lady in Gloucester Road Andrew's branch, I found ...
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“We have used Andrews for over 10 years and in the ......”

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Jun 19,2015
Minithumbup
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Julie
By: 'C&J'
Jun 19,2015
0 people found
this helpful
We have used Andrews for over 10 years and in the main have been very satisfied. There were occasions when they didn't seem to know that there were issues with rent payment but these were few and far between. Our main complaint were the fees - ...
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Comment on agent fees
Please see above comments.
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“Andrews answer the phone immediately with a real person almost ......”

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Apr 28,2015
Minithumbup
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katherine
By: 'FOSPNR'
Apr 28,2015
0 people found
this helpful
Andrews answer the phone immediately with a real person almost every time - Excellent. They dealt with my re-let very efficiently at a reasonable price and kept me informed and re-negotiated the rent pretty successfully. They employ fully English speaking staff so there are no ...
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“Georgie is one of the few estate agents that delivers ......”

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Nov 17,2014
Minithumbup
By: 'Tom'
Nov 17,2014
0 people found
this helpful
Georgie is one of the few estate agents that delivers outstanding service. She is very knowledgeable on her subject a very engaging and pleasant personality. The entire rental process has gone very smoothly and everything has been delivered within the expected time schedule. All phone ...
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“We have had a house let by Andrews since this ......”

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Oct 14,2014
Minithumbup
By: 'HorfieldLandlord'
Oct 14,2014
0 people found
this helpful
We have had a house let by Andrews since this summer. The staff have, on the whole, been very professional and have been very clear with what we need to do. Since the tenants have moved in we have had no issues and seem as ...
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“Up until a moment ago when an email arrived in ......”

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Oct 09,2014
Minithumbdown
By: 'JKEOGH'
Oct 09,2014
1 people found
this helpful
Up until a moment ago when an email arrived in my inbox from Andrews inviting some customer feedback on this website, I was going to remain a disgruntled but quiet customer. However, as I have a spare ten minutes I'll take this opportunity to leave ...
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What agent could do to change your mind?
Answered my email where I explained my dissatisfaction. Stuck to the contract that they signed. Represented me properly.
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Comment on agent fees
I've paid the going rate, but to receive a poor service, so for me, it's bad value.
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“Georgie interviewed several prospective tenants before recommending my present tenants ......”

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Oct 07,2014
Minithumbup
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Abbie
By: 'John'
Oct 07,2014
0 people found
this helpful
Georgie interviewed several prospective tenants before recommending my present tenants to me. She understood my concerns about a prospective tenant whom I rejected as unsuitable for my property. My present tenants have only been in the flat for a week but my overall impression of ...
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“Utterly and absolutely appalling. I will not go into every ......”

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Jul 03,2014
Minithumbdown
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Julie
By: 'BIW'
Jul 03,2014
2 people found
this helpful
Utterly and absolutely appalling. I will not go into every detail but they WILL try anything they can once you are in a property of theirs. They WILL justify anything they do but working around your circumstances and when they can't do that they will ...
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“Terrible service. Moved in to find it was in a ......”

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Dec 17,2012
Minithumbdown
By: 'ToffeeApple'
Dec 17,2012
2 people found
this helpful
Terrible service. Moved in to find it was in a disgusting state. Renovation work had been carried out and not cleaned up after, so there was the previous tenants dirt and fluff everywhere as well as plaster in the sink, a disgusting toilet and filthy ...
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What agent could do to change your mind?
Followed the law, not lied, been professional
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“Everybody I dealt with, mainly on the phone, was very ......”

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Aug 13,2012
Minithumbup
By: 'Christine'
Aug 13,2012
0 people found
this helpful
Everybody I dealt with, mainly on the phone, was very courteous, professional and efficient. Matthew was an excellent negotiator, and in a tricky negotiation very supportive of me. Generally, Andrews took the stress away from me and changed in my mind the image of estate ...
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“We found the service to be excellent - communication was ......”

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Aug 08,2012
Minithumbup
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Tori
By: 'Sacha'
Aug 08,2012
0 people found
this helpful
We found the service to be excellent - communication was regular and detailed. Despite a complicated sale and purchase, all went okay in the end....
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“We found Andrews very professional and enthusiastic. We had about 12 ......”

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Aug 07,2012
Minithumbup
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Matthew
By: 'Fergusons'
Aug 07,2012
0 people found
this helpful
We found Andrews very professional and enthusiastic. We had about 12 viewings and took the first offer after about 5 weeks. Andrews were very good about ringing with feedback after viewings. Sometimes during the quiet times when there was a week or two with no viewings it ...
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“Matthew found us the house in the first place, he ......”

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Jul 28,2012
Minithumbup
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Matthew
By: 'Matt'
Jul 28,2012
1 people found
this helpful
Matthew found us the house in the first place, he carefully listened to our requirements and came up with right properties to view without wasting our time. During the sale he played a central part in sorting out all the queries keeping all relevant parties ...
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“When we initially decided to sell our house back in ......”

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Jan 19,2012
Minithumbup
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Tori
By: 'MrsZMiller'
Jan 19,2012
6 people found
this helpful
When we initially decided to sell our house back in March 2011 we invited four agents to come round and value it for us. Of the four; CJ Hole undervalued it by £10,000, Kendall Harper were just a bit too schmoozy (and overlooked blantant problems around the ...
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“Overall we were pleased with the service we received from ......”

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Dec 22,2011
Minithumbup
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Matthew
By: 'Carmen'
Dec 22,2011
3 people found
this helpful
Overall we were pleased with the service we received from the estate agents. There were occasions when there were difficulties with the computer system that had recently been installed, but on the whole phone calls were dealt with efficiently. Matthew was the main person we ...
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“The service I received from the staff at this Branch ......”

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Dec 07,2011
Minithumbup
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Deborah
By: 'Matthew'
Dec 07,2011
1 people found
this helpful
The service I received from the staff at this Branch Andrews was superb. I spoke to Deborah, Torey and Matthew who were always friendly, welcoming and were always happy to update me honestly and informatively. I had more dealings with Matthew, as I presume he ...
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“Andrews were very helpful and always contactable throughout the whole ......”

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Dec 02,2011
Minithumbup
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Matthew
By: 'Sally'
Dec 02,2011
1 people found
this helpful
Andrews were very helpful and always contactable throughout the whole buying process. They were friendly and gave good advice regarding this, as our first purchase. Matthew Planten-Mills was available to answer all our questions and abait all our worries, with a professional yet approachable demeanour. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:33 PM 10/04/2015 by Deborah Savage

Awards won by Andrews, Bristol BS7 8BN



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