100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 21,2014
Feb 21,2014
2
people found
this helpful
this helpful
This is our first time renting through Jackson estate agency and can definitely say we will not be doing so again. It had been an up hill struggle from the beginning. After agreeing to pay a larger deposit and and 2months rent upfront to secure the property we still only had confirmation and a signed contract 1hr before moving into the property. We were given incorrect receipts recording our deposit and 2months rent, which were then redone after we pointed out there mistake. Now 1month into the tenancy we are contacted by the accounts department and told we have outstanding rent, I then personally went into the estate agency in Wimbledon to try understand how this could be and it was confirmed that we are payed up and do not owe anything as we payed 2months upfront. There seems to be little to no communication between the accounts department and the letting agency. To put the cherry on the cake we were told that there is parking outside the building reserved for our apartment, only to find out when we move in that mon-fr 9am-5pm we cannot park our car outside the building because someone in the building runs there business from here and needs the spaces for customers so we have to pay for additional road parking!
What agent could do to change your mind?
Be more organised, be honest, write up proper receipts first time around and communicate with your accounts departmentAttached Filesnbsp;
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Latest Reviews
12th May 2015
reviewed by 'Unhappy'
21st Feb 2014
reviewed by 'Kerryvaughan'
Opening Hours
Address
Jacksons Estate Agents
53 Wimbledon Hill Road
Wimbledon,London
Greater London
SW19 7QW
020 3195 9111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 12,2015
May 12,2015
3
people found
this helpful
this helpful
I had a very disappointing experience with Jackson's. We were asked to match an offer that was made on the property after our sale price was agreed and have a written confirmation as well , when we refused to do so, the agent (Loyd) said he ...
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Feb 21,2014
Feb 21,2014
2
people found
this helpful
this helpful
This is our first time renting through Jackson estate agency and can definitely say we will not be doing so again. It had been an up hill struggle from the beginning. After agreeing to pay a larger deposit and and 2months rent upfront to secure ...
read full review
read full review
What agent could do to change your mind?
Be more organised, be honest, write up proper receipts first time around and communicate with your accounts departmentAttached Filesnbsp;
Was this helpful?
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Yes
Jun 13, 2014
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(1)
Dear Sir/Madam,
The complaint that you have raised on this site has been investigated internally by the Associate Director of Jacksons Mr. Nick Hignell. He has asked me to formally apologise to you for the service you received, the mistakes that occurred in the process of your move in to a property were unacceptable and are not acceptable to Jacksons. As a result of this, the person who you dealt with a Jacksons is no longer with the company. Jacksons expects a certain level of service to be ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
The complaint that you have raised on this site has been investigated internally by the Associate Director of Jacksons Mr. Nick Hignell. He has asked me to formally apologise to you for the service you received, the mistakes that occurred in the process of your move in to a property were unacceptable and are not acceptable to Jacksons. As a result of this, the person who you dealt with a Jacksons is no longer with the company. Jacksons expects a certain level of service to be given, the type of service that we are renowned for and won us five awards at the recent Estate and Letting agents awards. When this is not done, as customers of ours I am sure you expect us to act.
If you wish to contact me about this matter please do so at [email protected]
Regards,
Simon A. Scott
Director
Jacksons Estate Agents