60% sales valuation accuracy
88% sales fee satisfaction
88% lettings valuation accuracy
91% lettings fee satisfaction
Feb 21,2014
Feb 21,2014
2
people found
this helpful
this helpful
After my experience with Park and Bailey (Lettings) I felt it was relevant to leave a review as other people should know how unprofessional these people are! I have never experienced anything like it! Jackie who is the Lettings manager is the rudest most disrespectful person I've ever met.. She has no consideration what so ever when it comes to potential clients, jackie does not take any seriousness in what she is doing and how important it is for people like myself to find somewhere to live. It's either her way or the high way. After being told The branch were not willing to help me with my search I then made an official complaint Jackie lied through her teeth saying she didn't say this along with everything else that was brought up in the complaint.. After speaking the the negotiator Josh I was promised I would be informed of any properties that come up meeting my criteria and surprise surprise I've never heard a word back even after seeing properties online that would suit my needs!! My complaint was brushed off with Jackies joke of a reply basically denying EVERYTHING and no further action was taken.. I found that this office are a complete shambles and I would advise everyone to steer clear unless you want to be looked down apon, judged and basically spoken to like you're worthless! Being an estate agent myself I know that the level of respect and concideration from this branch is highly unprofessional and they way my complaint and dealings with them were dealt with is absolutely disgusting! Stay well away if you're even thinking of using these people! This office should be looked into by higher staff and should also investigate what kind of staff they have employed!!!
What agent could do to change your mind?
Concider changing your staff .. They are unprofessional and give your Lettings department a bad name!Attached Filesnbsp;
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Latest Reviews
5th Feb 2022
reviewed by 'Sam bayliss'
5th May 2021
reviewed by 'Heather C'
22nd Dec 2020
reviewed by 'Julie.drayton'
26th Feb 2019
reviewed by 'ZOE'
4th Aug 2018
reviewed by 'Susan'
30th Apr 2018
reviewed by 'Sharon'
Opening Hours
Address
Park & Bailey
25 Station Road
Caterham
Surrey
CR3 6LB
01883 331001
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 88% | £0 | £0 |
| Lettings | 88% | 91% | £850 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 3 | 3 | 1 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Feb 05,2022
Feb 05,2022
0
people found
this helpful
this helpful
Terrible estate agent. 1 year after moving out of a flat let by P&B we’re still angry. They have let this flat at least 3 times to our knowledge with exactly the same problem. The pictures don’t lie. For anyone thinking about letting a ...
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May 05,2021
May 05,2021
0
people found
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this helpful
I have used Park and Bailey now for over 6 years to manage a property and I could not have asked for better service from a letting agent than what Park and Bailey have provided. During this time, we have encountered various challenges with tenants and ...
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Dec 22,2020
Dec 22,2020
0
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Great Agents. They were very helpful and professional. Made my experience of letting a property easy. Would recommend them to all my friends and family ....
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Feb 26,2019
Feb 26,2019
0
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I HAVE BEEN RENTING MY PROPERTY OUT THROUGH PARK AND BAILEY FOR OVER 8 YEARS NOW AND I HAVE ALLWAYS FOUND THE TEAM IN CATERHAM VERY HELPFULL AND FRIENDLY. NOTHING IS TO MUCH TROUBLE FOR THEM.
HIGHLY RECOMMENDED...
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Comment on agent fees
GOOD
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Aug 04,2018
Aug 04,2018
0
people found
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We have used this wonderful team for 5 house moves, they are keen,diligent, hard working and most of all honest!
we have been well cared for and supported, Jayne, Jackie, Josh, Jo, Charlotte and Liz work as a team to ensure you get the best ...
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Apr 30,2018
Apr 30,2018
0
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I have been delighted with the service I have experienced regarding the management of my property.
Liz has been helpful/friendly/polite in every way. I would not hesitate to recommend this agency....
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Comment on agent fees
Average
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Dec 22,2016
Dec 22,2016
1
people found
this helpful
this helpful
Steer clear! Management of this office has no concept of right and wrong. Despite the Caterham office being asked numerous times we were advised that all keys had been passed to us. After spending over £200 on a locksmith to gain access to locked doors Park & ...
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Comment on agent fees
Not applicable. we are the buyers
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Mar 02,2015
Mar 02,2015
0
people found
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I have let out my property for the last year through P&B, station road, and I cannot fault the service. Everybody I have come into contact with has been exceptionally helpful and has always responded to queries quickly, professionally and with clear instruction, direction ...
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Comment on agent fees
Ordinarily I baulk at the idea of handing over so much money to agents, but in this case they earned every penny.
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Feb 09,2015
Feb 09,2015
0
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If you are letting a property then P&B are the people to use. They take all the day to day hassle out of letting and just get on with the job. Any problems are dealt with without delay. It is great to find a ...
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Comment on agent fees
Very reasonable
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Dec 17,2014
Dec 17,2014
0
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I once had the unfortunate experience of having a bad tenant. Though I didn't pay commission, the cost in both money and time far exceeded anything I would have paid to a professional agent. Since then I have used Park and Bailey and have really ...
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Comment on agent fees
Fine/fair. Happy with the fees I pay.
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Dec 15,2014
Dec 15,2014
0
people found
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As a landlord I have rented out the above property using the Caterham Office of Park and Bailey for over seven years. Estate agents over the years have come in for a lot of stick, some of it has been wholly justified. So it is ...
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Comment on agent fees
Perfectly reasonable management charges. Regular inspections and I am kept up to date with any issues that may arise
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Dec 01,2014
Dec 01,2014
0
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I have utilised the services of Park & Bailey, 25 Station Street Caterham both as a purchaser and as a Landlord for many years and I cannot thank the team of Josh, Jayne and Liz enough. What an extraordinary team who always go out of their way ...
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Aug 29,2014
Aug 29,2014
1
people found
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this helpful
Having been renting privately for at least 7 years I can honestly say that I haven't had a worst experience. Reading through previous reviews it has been mentioned that the level of professionalism is little to be desired and I quite agree.
Whilst they are more ...
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What agent could do to change your mind?
There needs to be a better standard of 'Good Practice' I don't believe this Agency value their Clients in their Lettings department and this, I feel, should be looked at and considered. I have never been made to feel like the way the Staff here have made me feel.Attached Filesnbsp;
Comment on agent fees
Again, having rented privately for some time, the fees seem to be excessive. I haven't seen anything quite like it!
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Oct 14, 2014
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I think your concern that your voice would not be heard is unfair, as mentioned we have a robust complaints procedure and if not satisfied as members of the Property Redress Scheme you can take your complaint further. Without an understanding of your situation I can only but guess the situation from your text. Whilst I feel our services are second to none I do accept that mistakes can happen. You will no doubt appreciate that before I go offering any apologies I would want to know what I am apol ...
Apr 16,2014
Apr 16,2014
0
people found
this helpful
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I tried to rent my property via a local agent in Caterham and the agency held on for two months with minimal progress, although most of rental agencies agreed that the property was easily reatable. I then gave the property over to Park and Bailey ...
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Apr 16,2014
Apr 16,2014
0
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I tried to rent my property via a local agent in Caterham and the agency held on for two months with minimal progress, although most of rental agencies agreed that the property was easily reatable. I then gave the property over to Park and Bailey ...
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Apr 10,2014
Apr 10,2014
1
people found
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I Bought my flat through Park and Bailey and was so impressed by the professional and courteous way I was dealt with that when I came to let it I only considered using Park and Bailey lettings. I was not disappointed. Jackie gave me sound ...
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Apr 06,2014
Apr 06,2014
0
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From the offset I found the staff at Park and Bailey especially friendly and helpful. I was put in an awkward position, during the referencing stage of renting a property through Park and Bailey, by my previous co-tenants and landlord. Josh and Jackie we're so ...
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Feb 21,2014
Feb 21,2014
2
people found
this helpful
this helpful
After my experience with Park and Bailey (Lettings) I felt it was relevant to leave a review as other people should know how unprofessional these people are! I have never experienced anything like it! Jackie who is the Lettings manager is the rudest most disrespectful ...
read full review
read full review
What agent could do to change your mind?
Concider changing your staff .. They are unprofessional and give your Lettings department a bad name!Attached Filesnbsp;
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Mar 27, 2014
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(1)
It is always disappointing to receive negative feedback.
We did indeed receive an official complaint and I note that having responded promptly to you that you chose not to enter into any further correspondence.
You do not make it clear in this post what your complaint is actually based on nor why we were unable to help. We have a strict criteria here at Park & Bailey, a reason why many Landlords chose to entrust us with the management of their property assets. When you suggest ‘everyone ...
Feb 04,2014
Feb 04,2014
0
people found
this helpful
this helpful
I got off to a slow start as house was marketed in the summer but once my buyer was found what impressed me most was the way Ann of the progressions team handled everything. She was on top of the sale and is a credit ...
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“After many email's & telephone conversations with the Management department, who ......”
Nov 26,2012
Nov 26,2012
0
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After many email's & telephone conversations with the Management department, who I have found verbally rude, as of the last conversation, saying to me; ¢â‚¬Å“If you don't like it then move out¢â‚¬Â Quote..... should I have to put up with the constant rearrangements and the forcefulness ...
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Nov 28, 2012
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It is very disappointing to receive negative comments and we take all feedback very seriously. However after discussions with the lettings team, to confirm although you have been a tenant since 1994 we only took over management of this property in February of this year. We inherited the majority of the on going problems and the nuisance order was in place prior to our involvement. We have been working closely with the landlord to resolve these issues and he is in full agreement to all the remedi ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We did indeed receive an official complaint and I note that having responded promptly to you that you chose not to enter into any further correspondence.
You do not make it clear in this post what your complaint is actually based on nor why we were unable to help. We have a strict criteria here at Park & Bailey, a reason why many Landlords chose to entrust us with the management of their property assets. When you suggest ‘everyone is lying through their teeth’ I can only assume you actually mean that as you did not get what you wanted you are both frustrated and furious and want everyone to know it. As an Estate Agent I would expect you to have a better understanding of the industry than perhaps you appear to have. We wish you well in your search for a home.