Andrews
Tunbridge Wells, TN1
3.8/5, 20 reviews
70% recommended
78% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction

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“Andrews letting agent had no interest in anything I had ......”

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Feb 01,2011
Minithumbdown
By: 'Anon'
Feb 01,2011
0 people found
this helpful
Andrews letting agent had no interest in anything I had to say. I had to constantly chase them for information, which I never got most the time. When I had a dispute about my deposit they sided with the landlord without question and gave me no option but to settle for less than I was entitled to. Extremely bad customer service and couldn't care less attitude. I would never use them again and will tell everyone I know to avoid them at all costs
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By: Andrew Youd
May 13, 2011
Dear Sir/Madam,

I am the Area Manager for the South east region, and am sorry to read that we have failed to meet your expectations.

I would be happy to discuss the above with you and gain some more detail regarding the situation.

Andrew Youd MARLA
Area Manager
Southeast region.
For and on behalf of Andrews Letting and Management Ltd

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Latest Reviews

View all Reviews 20
27th Jan 2023
reviewed by 'Jan'
“Amazing and quickly service, Patrick is very professional and helped us with everything what we needed... thank you so much......”
19th Nov 2022
reviewed by 'Rasha'
“I was happy to have my tenancy through Andrews, and it was a positive experience.They were ccurate regarding the ......”
3rd Nov 2022
reviewed by 'Charise'
“Patrick was extremely helpful. He went above and beyond to make sure my move happened on time. Highly recommend the ......”
23rd Feb 2021
reviewed by 'M.K'
“full and professional agency. very nice and helpful stuff members. perfect cooperation and fast response.Mr Patrick is professional and ......”
25th Apr 2019
reviewed by 'GOOD'
“I bought a property from Andrews and a year later they found tenants for same property. On both occasions I ......”
7th Mar 2019
reviewed by 'AM'
“We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Andrews
11 Grosvenor Road
Tunbridge Wells
Kent
TN1 2AH
01892 525551

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 78% 100% £0 £0
Lettings 100% 92% £495 £1,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 10 3 0 0 1 0 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Amazing and quickly service, Patrick is very ......”

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Jan 27,2023
Minithumbup
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Patrick
By: 'Jan'
Jan 27,2023
0 people found
this helpful
Amazing and quickly service, Patrick is very professional and helped us with everything what we needed... thank you so much......
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“I was happy to have my tenancy through Andrew......”

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Nov 19,2022
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Patrick
By: 'Rasha'
Nov 19,2022
0 people found
this helpful
I was happy to have my tenancy through Andrews, and it was a positive experience. They were ccurate regarding the time and the agreements and showed a rapid response to my queries. They were available whenever I needed them. Patrick specifically helped us alot, and ...
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“Patrick was extremely helpful. He went above ......”

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Nov 03,2022
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Patrick
By: 'Charise'
Nov 03,2022
0 people found
this helpful
Patrick was extremely helpful. He went above and beyond to make sure my move happened on time. Highly recommend the estate agent...
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“full and professional agency. very nice and h......”

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Feb 23,2021
Minithumbup
By: 'M.K'
Feb 23,2021
0 people found
this helpful
full and professional agency. very nice and helpful stuff members. perfect cooperation and fast response. Mr Patrick is professional and helpful. I would recommend them....
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“GREAT SERVICE...”

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Apr 25,2019
Minithumbup
By: 'GOOD'
Apr 25,2019
0 people found
this helpful
I bought a property from Andrews and a year later they found tenants for same property. On both occasions I found all staff (Marcus, Simon, Ruth, Becky) to be helpful and accommodating throughout the process....
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Comment on agent fees
I think the letting fees to the landlord are very fair.
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“Great customer service...”

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Mar 07,2019
Minithumbup
By: 'AM'
Mar 07,2019
0 people found
this helpful
We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy to assist. It is definitely a good agency and I am happy to recommend it!...
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“Always Greeted with a friendly welcome when ever I go ......”

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Mar 25,2015
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Anthony
By: 'Angela'
Mar 25,2015
1 people found
this helpful
Always Greeted with a friendly welcome when ever I go into the Branch. The Lettings team also listen to my needs and have always managed to get me very good Tenants. I have been using them for over 9 years and they seem to improve their ...
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“Very good agent to deal with. Both Katherine and Anthony ......”

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Mar 23,2015
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Katherine
By: 'Chris'
Mar 23,2015
1 people found
this helpful
Very good agent to deal with. Both Katherine and Anthony are very helpful. Would not hesitate to rent through again....
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“The dealings with Andrews letting agents that myself and my ......”

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Mar 19,2015
Minithumbup
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Anthony
By: 'F'
Mar 19,2015
1 people found
this helpful
The dealings with Andrews letting agents that myself and my partner receive was very good. They kept us informed all the way through the whole process. Whilst searching for a property the would keep in contact often to tell us about properties that had come ...
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“We we're very pleased with how helpful Anthony was when ......”

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Mar 16,2015
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Anthony
By: 'Jake'
Mar 16,2015
2 people found
this helpful
We we're very pleased with how helpful Anthony was when looking to rent our first flat. We've never had any problems living there and if so everyone was very helpful and efficient. Thank you j...
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“Disenchantment with another Tunbridge Wells letting agent led me to ......”

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Mar 05,2015
Minithumbup
By: 'Rose'
Mar 05,2015
4 people found
this helpful
Disenchantment with another Tunbridge Wells letting agent led me to Andrews who have been letting all our properties for about 10 years. There have been very few void periods and only a couple of tenants who, with hindsight, we regretted letting to. Andrews have invariably been ...
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“Have now dealt with the agents on two property's. Had ......”

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Mar 03,2015
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Anthony
By: 'Scott'
Mar 03,2015
4 people found
this helpful
Have now dealt with the agents on two property's. Had a very good experience right from the word go with excellent communication with Anthony. Special arrangements were made due to me working nights with viewings and phone calls. Admin fees one of the best in ...
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“I have had an excellent service from this Letting Agency ......”

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Mar 01,2015
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Anthony
By: 'Robert'
Mar 01,2015
3 people found
this helpful
I have had an excellent service from this Letting Agency and have been very impressed with the level of service we have recieved, dispite all our questions and phone calls! Our lettings agent Anthony has been very helpful and professional. I would recommend anyone to ...
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“I have been looking for a flat to rent for ......”

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Feb 25,2015
Minithumbup
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Anthony
By: 'jbigrtw'
Feb 25,2015
3 people found
this helpful
I have been looking for a flat to rent for the last couple of months in Tunbridge Wells and found that the properties were either being snapped out quicker than you could arrange a viewing or involved ridiculous agent fees. When I found the flat ...
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Comment on agent fees
I found the fees very reasonable.
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“Rented with Andrews for six and a half years.all ......”

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Jun 24,2014
Minithumbdown
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Chris
By: 'Emma'
Jun 24,2014
1 people found
this helpful
Rented with Andrews for six and a half years.all was OK until we ended the tenancy due to needing a bigger place we were not listened to at all regarding negotiations for our deposit.we feel we had to settle for the full amount ...
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“I started my tenancy with Andrews 8 years ago and for ......”

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Aug 24,2013
Minithumbdown
By: 'Mark'
Aug 24,2013
0 people found
this helpful
I started my tenancy with Andrews 8 years ago and for the first few years the experience was very pleasant. If I had a problem I could ring the local branch and the issue was dealt with promptly and good contractors employed. However in 2007 this changed. ...
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“We put our property in the hands of Andrews Letting ......”

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Sep 11,2012
Minithumbdown
By: 'Peggy'
Sep 11,2012
4 people found
this helpful
We put our property in the hands of Andrews Letting and Management Tunbridge Wells 6 months ago. Unfortunately no tenant was found before we left the Country for a new life down-under. Two months and still no tenants. I then got an email from our next ...
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By: Head of Compliance & Customer Services
Oct 09, 2012
View all comments (1)
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients. We have a dedicated Customer Services Department and I would like the opportunity to investigate your concerns further. Please contact [email protected] giving as many details as possible regarding yo ...

“We hired Andrews Letting & Management Tunbridge Wells and it has ......”

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Jul 21,2012
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Katherine
By: 'KellyA'
Jul 21,2012
3 people found
this helpful
We hired Andrews Letting & Management Tunbridge Wells and it has to be the worse thing we've ever done. Katherine Morrison is never in the office and when she is we don't get any meaningful reply. In fact on occasion she has sent us confidential information ...
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“Andrews letting have been managing our uk property since we ......”

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Jul 08,2012
Minithumbdown
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Chris
By: 'Andrews_sucks'
Jul 08,2012
2 people found
this helpful
Andrews letting have been managing our uk property since we moved to Australia 4 years ago, the first 3 years were fine. Since Chris Archer was appointed manager things have gone from bad to worse, he has ignored all emails for the last 4 months and promises to ...
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What agent could do to change your mind?
Do the job they were paid to do.
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“Andrews letting agent had no interest in anything I had ......”

Share on :
Feb 01,2011
Minithumbdown
By: 'Anon'
Feb 01,2011
0 people found
this helpful
Andrews letting agent had no interest in anything I had to say. I had to constantly chase them for information, which I never got most the time. When I had a dispute about my deposit they sided with the landlord without question and gave me ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Youd
May 13, 2011
View all comments (1)
Dear Sir/Madam, I am the Area Manager for the South east region, and am sorry to read that we have failed to meet your expectations. I would be happy to discuss the above with you and gain some more detail regarding the situation. Andrew Youd MARLA Area Manager Southeast region. For and on behalf of Andrews Letting and Management Ltd ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Andrews, Tunbridge Wells TN1 2AH



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