Castles Estate Agents (London)
Palmers Green, London, N13
4.9/5, 120 reviews
98% recommended
93% sales valuation accuracy
95% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

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“It was a pleasure working with this team of agents.. ......”

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Feb 20,2014
Minithumbup
By: 'apiggott'
Feb 20,2014
0 people found
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It was a pleasure working with this team of agents.. They were very informative, courteous, and pleasant always.
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Latest Reviews

View all Reviews 120
2nd Jun 2023
reviewed by 'Barbara'
“I recently sold my property in Wood Green. I was dealing with Sergio who did a fantastic job. He kept ......”
24th Mar 2020
reviewed by 'Heather'
“We contacted Castles regarding the sale of our property, after buying same said property, through them over 4 years previously. As ......”
12th Nov 2019
reviewed by 'Sean'
“We bought our first home with Castles and could not have been happier with their service! We mostly dealt with ......”
22nd Aug 2019
reviewed by 'breslk'
“We bought our new home through James at Castles, James showed us round a number of houses, many we hadn't ......”
1st Aug 2019
reviewed by 'Douglas'
“Generally a fairly smooth experience. Alexie was extremely good in knowing what kind of property we were looking for and ......”
20th Jul 2019
reviewed by 'Noor'
“It’s been a real pleasure working with the staff of Castles. We had lost hope of getting on the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
78 Green Lanes
Palmers Green,London
Greater London
N13 6BE
020 8888 6081

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £57,200 £825,000
Lettings 0% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 67 1 48 1 2 0
Areas covered
  • N11
  • N13
  • N13
  • N22
  • N14
  • N11
  • N17
  • N18
  • N18
  • N14
  • N21
  • N21
  • N22
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties
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“I recently sold my property in Wood Green. I......”

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Jun 02,2023
Minithumbup
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Sergio
By: 'Barbara'
Jun 02,2023
0 people found
this helpful
I recently sold my property in Wood Green. I was dealing with Sergio who did a fantastic job. He kept me informed and up-to-date throughout the entire process and helped move things along. No matter how busy he was, he made himself available to take ...
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“Bought and sold through Castles (actually bought twice)...”

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Mar 24,2020
Minithumbup
By: 'Heather'
Mar 24,2020
0 people found
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We contacted Castles regarding the sale of our property, after buying same said property, through them over 4 years previously. As we were also interested in a property that they were marketing it made perfect sense to have them manage the whole process end to end. ...
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“Fantastic service!...”

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Nov 12,2019
Minithumbup
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John
By: 'Sean'
Nov 12,2019
0 people found
this helpful
We bought our first home with Castles and could not have been happier with their service! We mostly dealt with John, but the whole team was friendly, professional and very helpful throughout the whole process....
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“We bought our new home through James at Castl......”

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Aug 22,2019
Minithumbup
By: 'breslk'
Aug 22,2019
0 people found
this helpful
We bought our new home through James at Castles, James showed us round a number of houses, many we hadn't considered and we ended up buying one of his suggestions. Communication with James were very good, always someone available to take my call if James ...
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“Smooth Experience...”

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Aug 01,2019
Minithumbup
By: 'Douglas'
Aug 01,2019
0 people found
this helpful
Generally a fairly smooth experience. Alexie was extremely good in knowing what kind of property we were looking for and with the help of James they were both efficient in securing it. The whole purchasing process was also fairly quick and painless....
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“It’s been a real pleasure working with the st......”

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Jul 20,2019
Minithumbup
By: 'Noor'
Jul 20,2019
0 people found
this helpful
It’s been a real pleasure working with the staff of Castles. We had lost hope of getting on the property ladder but James had really convinced us that we could own our dream house. We really appreciate Alexei for his patience in showing us ...
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“The team at Castles have been fantastic, afte......”

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Jul 19,2019
Minithumbup
By: 'Debbie'
Jul 19,2019
0 people found
this helpful
The team at Castles have been fantastic, after a uncertain start we managed to get our house sold and for more than we anticipated. Alexei has been brilliant, professional, direct, honest and understanding beyond his remit. We would like to thank you all for sticking ...
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“Alexi has been extremely helpful in assisting......”

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Jul 18,2019
Minithumbup
By: 'Ayse'
Jul 18,2019
0 people found
this helpful
Alexi has been extremely helpful in assisting us sell our house and has always kept us updated through the whole process....
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“Managed sale perfectly!!!!...”

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May 14,2019
Minithumbup
By: 'Rose'
May 14,2019
0 people found
this helpful
The best agents ever! James and Alexei really are the Dream Team. A Million thank you's for all your help, patience and hard work with selling our house!...
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“Fantastic!!...”

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May 14,2019
Minithumbup
By: 'Sultan'
May 14,2019
0 people found
this helpful
Thank you to you both for all your hard work and patience. Without you guys we would never have made it. Great Service, Great Team!...
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“Professional...”

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Apr 27,2019
Minithumbup
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John
By: 'Matt'
Apr 27,2019
0 people found
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John was professional, helpful and patient which made buying my new property as stress free as I could have hoped for....
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“Sale...”

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Apr 26,2019
Minithumbup
By: 'Dee'
Apr 26,2019
0 people found
this helpful
Great team work from James, John and Alexei. All them deserve 5 stars. Helpful and supportive from the onset of the sale. In my opinion they are the best agent in the current area for sales. Would recommend....
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Comment on agent fees
James was really supportive with negoiating the fee,
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“Helpful to a fault through a difficult purchase...”

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Apr 21,2019
Minithumbup
By: 'Sabrina'
Apr 21,2019
0 people found
this helpful
Alexei was incredibly helpful through what wasn't the easiest purchase! He always managed to get responses to my queries very quickly when solicitors weren't as on the ball as we would have liked. He would always return my calls the same day & put up with ...
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N/A
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“Happy Buyer...”

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Mar 13,2019
Minithumbup
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John
By: 'Margaret'
Mar 13,2019
0 people found
this helpful
A big thank you to John Hili and team of Castles N13 for helping me buy my home. Professional and responsive with fantastic local area knowledge. Willing and able to sort out issues quickly which helped keep stress levels low and legal fees under control. ...
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“N22 client...”

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Mar 10,2019
Minithumbup
By: 'N22'
Mar 10,2019
0 people found
this helpful
James is a great negotiator. We bought from him many years ago and reached out to him when it was time to sell. Once Castles started marketing our property he seamlessly handed over to one of his team to complete the process of viewings and ...
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“Excellent service...”

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Feb 06,2019
Minithumbup
By: 'Jenni'
Feb 06,2019
0 people found
this helpful
Alexei, James and the whole team at Castles we're brilliant. Me and my husband recently sold our flat with Castles and they were very good at keeping us updated with information and ensuring that the sale went through as smoothly as possible. We weren't buying ...
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Comment on agent fees
Worth the fee!
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“Excellent Service...”

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Jan 30,2019
Minithumbup
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John
By: 'Peter'
Jan 30,2019
0 people found
this helpful
John and the team where brilliant from the very moment I first picked up the phone to call. John kept on top of everything and was professional throughout. Would certainly recommend to others wishing to buy (or sell). Thanks again....
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“House Purchase...”

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Jan 28,2019
Minithumbup
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John
By: 'House'
Jan 28,2019
0 people found
this helpful
My wife and i recently bought a house through Castles, from the first viewing to picking up the keys John and James were a delight to deal with. The level of professionalism and their willingness to go above and beyond really makes them stand out ...
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“THANK YOU JOHN,...”

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Jan 28,2019
Minithumbup
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John
By: 'Violeta'
Jan 28,2019
0 people found
this helpful
To bay your first home it is probably one of the most stressful experience in live.Thanks to John Hill we can call ourselfs homeowners .Castle egency was recommended from a friend and we will be recommending them to other friends.Profesinal and friendly John ...
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“House Sale...”

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Jan 17,2019
Minithumbup
By: 'John'
Jan 17,2019
0 people found
this helpful
Professional , informative , attentive and truthful at all times. Good and honest advice given. Marketing and viewing arranged to promote sale to prospective buyers. Valuation thoroughly explained on how sale price was arrived at....
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Comment on agent fees
Market rate.
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“Wonderful!...”

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Jan 04,2019
Minithumbup
By: 'Rachael'
Jan 04,2019
0 people found
this helpful
Alexei and James helped me to purchase my new home and they were both superb. It was a complicated and time sensitive exercise - as they sometimes are but they kept everything moving and everyone informed with great humour and a high level of professionalism. ...
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“Excellent...”

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Dec 21,2018
Minithumbup
By: 'Anon'
Dec 21,2018
0 people found
this helpful
Team are always helpful and always come back to me with an update when requested. James, Alexei and Noff are very pleasant and easy to talk to. Would recommend for selling your house....
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“Great achievement!...”

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Dec 20,2018
Minithumbup
By: 'Jocelyne'
Dec 20,2018
0 people found
this helpful
I was selling the ground floor flat (with garden) on the High Road. I have been living happily in that flat for the last 20 years but with my partner we decided London was not for us anymore. Our flat was a very difficult item to ...
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Comment on agent fees
Fair, good value for money.
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“Persistent and realistic...”

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Dec 17,2018
Minithumbup
By: 'H&S'
Dec 17,2018
0 people found
this helpful
We have bought and sold through Castles and their persistence has been great. When we first went on the market we went with another estate agents- they gave a higher valuation- 4 months later we came back to James who gave us the same honest valuation ...
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Comment on agent fees
Fair.
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“Great experience...”

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Dec 17,2018
Minithumbup
By: 'Caroline'
Dec 17,2018
0 people found
this helpful
I'd highly recommend Castles. They gave us realistic, honest, professional advice the whole way through and were instrumental in helping the sale run smoothly. We primarily dealt with James, with viewings and email support from Alexei and John and they were all really helpful and ...
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Comment on agent fees
The fees were in line with others.
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“Excellent Service...”

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Nov 28,2018
Minithumbup
Staff profile picture
Nof
By: 'Rita'
Nov 28,2018
0 people found
this helpful
The sale of the house went very smoothly and quite quickly! Was kept up to date with proceedings and dealt with very professionaly !! Would highly recommend these agents...
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Comment on agent fees
Agents fees were very reasonable
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“Excellent all Round...”

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Nov 27,2018
Minithumbup
By: 'Kim'
Nov 27,2018
0 people found
this helpful
I have just exchanged contracts on my property, selling it through Castles. James, Alexei and John I found to be knowledgable, friendly and proficient in all my dealings with them. I would not hesitate to recommend them to anyone who is looking for a highly ...
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Comment on agent fees
Teir fee was very reasonable.
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“Brilliant service...”

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Nov 12,2018
Minithumbup
By: 'Kaysar'
Nov 12,2018
0 people found
this helpful
It was a pleasure to work with Alexi on this deal, he is a very dedicated individual, with great knowledge of the area, very honest and reliable. The team at Castle have been brilliant to start to finish....
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“Highest Recommedation...”

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Nov 12,2018
Minithumbup
By: 'Mr'
Nov 12,2018
0 people found
this helpful
Out of 4 Estate Agents that the valuation, I was most impressed with James Valuation and Conduct. During the selling process, we were always Kept up to date and Alexei had a big part in this. Professional Agents thought out. Would not consider anyone else....
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Comment on agent fees
Very reasonable fees
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“John and James to all staff at castles were very professional...”

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Nov 10,2018
Minithumbup
By: 'Atilla'
Nov 10,2018
0 people found
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John and James to all staff very professional manner if I never understood anything they will explain things properly go through it with you. always answered my phone calls also liased with solicitors and got back to you....
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Comment on agent fees
Good
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Staff picture Nof
(15)
No image available Lisa
No image available Joe
No image available Elena
No image available Anna

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 12/06/2023, 11:20 AM by Lisa Bergh
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:20 AM 12/06/2023 by Lisa Bergh

Awards won by Castles Estate Agents (London), London N13 6BE



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