94% sales valuation accuracy
98% sales fee satisfaction
Jan 27,2014
Jan 27,2014
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I rang on Monday 27th January to try book an appointment for a valuation. After explaining I work long hours and I am out of the house most of the day I was wanting to book either a late appointment or a Saturday appointment the first lady transferred me to the Manager / V Helen.
Once again I explained that I work very long hours and only have 30minutes for lunch so I needed either a late appointment or a Saturday. To which Helen replied " I am fully booked this weekend." That's ok I replied I am willing to wait until next month for a Saturday. She then proceeded to tell me that Saturdays are reserved for viewings and take presidence over valuations on a weekend.
She then asked if I had a friend or a family member that could be there and didn't seem to take on board that I wanted to be present.
I unfortunately do not have the luxury of " non " working friends or family so really needed a bit of flexability from your company.
I said I am a motivated seller that wants to get the house on the market as soon as possible and I am chain free
Surely you need the valuations to get sales to have viewers. So how are viewing so much more important than valuations ? I am baffled especially as I was happy to wait over a month for a valuation.
After listening to your radio ad's I honestly thought you were the right choice. HOW WRONG WAS I !!
Once again I explained that I work very long hours and only have 30minutes for lunch so I needed either a late appointment or a Saturday. To which Helen replied " I am fully booked this weekend." That's ok I replied I am willing to wait until next month for a Saturday. She then proceeded to tell me that Saturdays are reserved for viewings and take presidence over valuations on a weekend.
She then asked if I had a friend or a family member that could be there and didn't seem to take on board that I wanted to be present.
I unfortunately do not have the luxury of " non " working friends or family so really needed a bit of flexability from your company.
I said I am a motivated seller that wants to get the house on the market as soon as possible and I am chain free
Surely you need the valuations to get sales to have viewers. So how are viewing so much more important than valuations ? I am baffled especially as I was happy to wait over a month for a valuation.
After listening to your radio ad's I honestly thought you were the right choice. HOW WRONG WAS I !!
What agent could do to change your mind?
As it was the manager/valuer I was speaking to and in total control of her own diary I am more than sure she does not do all the viewings. I was lead to believe you had accompanied viewers anyway ??? and this isn't the Manager/valuer So maybe try accommodate to do a Saturday valuation even if that was in a months time, I was willing to wait. Instead of constantly saying viewing come first. She could have done it early doors at 9am on her way into the office or at close of business I was very flexible with that it just needed to be a Saturday. Maybe be more customer focused than target and sales bonus focusedAttached Filesnbsp;
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Latest Reviews
2nd Oct 2023
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25th May 2023
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Opening Hours
Address
Manning Stainton
134-136 Lower Wortley Road
Leeds
West Yorkshire
LS12 4PQ
0113 279 7955
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 98% | £23,500 | £12,500,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 0 | 160 | 2 | 117 | 0 | 13 | 3 |
Areas covered
- LS12
- Armley - Farnley - New Farnley - Upper Armley - Wortley
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 02,2023
Oct 02,2023
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Lesley Alexander is an absolute gem.I really can't praise her enough. I was selling an apartment through manning Stainton and it was starting to get tight on deadlines through no fault of them or my solicitors .Lesley took the task to hand not only ...
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Sep 15,2023
Sep 15,2023
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I would just like to say that would definitely recommend manning stainton worsley leeds if you are thinking of buying or selling.
A BIG thank you especially to Lesley Alexander who helped us with the sales of a property. She was there when needed and ...
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May 26,2023
May 26,2023
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very helpful staff, always ready to answer queries and very informative, well done everybody who answer every email and thank you...
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May 25,2023
May 25,2023
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Everyone at manning stainton that I talked to were fabulous but a special shout out to Owen and Lesley, Owen managed my sale upto getting offers in and then Lesley took over as the move manager. Both work tirelessly to make sure everything was as ...
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May 19,2023
May 19,2023
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I choose Manning Staunton to handle the sale of a couple of my properties in Leeds recently as I had previously purchased one of these through them some years before and was impressed with the service I received.
The sales team in Manning Stainton's Wortley ...
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May 18,2023
May 18,2023
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The team at mannings have been fantastic from start to end of our sale,especially lesley who has been brilliant throughout....
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May 11,2023
May 11,2023
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Lesley was really helpful and kept us up to date with every step of the process! I would have no hesitation in referring Mannings / Lesley to any friends or family....
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May 10,2023
May 10,2023
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Work well as a team from start to finish...very happy customer and a special thank you to
Lesley Alexander who worked above and beyond....would highly recommend x...
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Mar 29,2023
Mar 29,2023
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I spoke to Lucy and Nikki at the Wortley branch. Unfortunately I was unable to use them as my estate agent due to a clause with my current one. I was having a lot of issues with the one I used and had wanted to ...
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Mar 10,2023
Mar 10,2023
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The team were great!
Lots of regular contact, at least once a week with updates on progress and chasing solicitors.
Good all round service with friendly, helpful staff....
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Mar 13, 2023
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Thank you for your review, we are glad you were happy with the service you received. ...
Mar 06,2023
Mar 06,2023
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The mortgage advisors did a first class job,they were experienced in there field and the process was very straightforward.
Would highly recommend...
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Feb 06,2023
Feb 06,2023
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Lesley is a star ⭐️
I feel like we’ve been through thick and thin these past 9 months and she’s been great throughout
She’s an asset to the company and deserves all the awards going...
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Jan 25,2023
Jan 25,2023
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Very prompt and professional service from prior to putting property on the market, measurements, photographs and arranging viewings.
Particular thanks to Lesley Alexander for constantly chasing both sides solicitors over several months to finally ensure the sale completed....
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Feb 01, 2023
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Thank you for your kind review, we hope you enjoy your new home. ...
Jan 20,2023
Jan 20,2023
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Very professional and good communicators. Kept me informed at each point as well as chasing down solicitors and ensuring the sale went through....
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Jan 25, 2023
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Thank you for your kind review Kirsty. Best wishes Nikki ...
Jan 16,2023
Jan 16,2023
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Vicky recently helped us remortgage and has been brilliant! Thanks so much for all the help and advice, would definitely recommend!...
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Jan 18, 2023
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Thank you for the lovely review, we are so pleased you were happy with the service you received from Vicky. Best Wishes Nikki ...
Dec 23,2022
Dec 23,2022
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Lesley Alexander was very helpful and supportive throughout the whole process and when above and beyond to help in the whole moving process...
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Dec 23, 2022
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Thank you for the review, we are so pleased you were happy with the level of service and we hope you will be very happy in your new home. ...
Nov 28,2022
Nov 28,2022
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It was an absolute pleasure and delight to have met Ms Alexander who was no trouble and new what everything was and explained everything...
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Nov 30, 2022
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Thank you for your kind review, we are so pleased you were happy with the service you received from Vicky and Alex. ...
Oct 10,2022
Oct 10,2022
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Lesley always kept me informed and was prompt and thorough in answering my questions. Everyone at the office was kind and polite....
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Oct 05,2022
Oct 05,2022
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Lesley was extremely helpful and kept us informed at every stage of the process, even though she was overseeing multiple sales. Would recommend highly....
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Sep 21,2022
Sep 21,2022
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Thanks Vicky from manning Stainton Wortley branch to help us find the right product. She was helpful from day 1 to explain all the procedures....
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Jul 21,2022
Jul 21,2022
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We recently sold our property through Manning Stainton Wortley. Due to unforseen further up the chain it went on for much longer than we had expected and of course as everyone is well aware of became very stressful but Lesley was constantly in touch with ...
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Jul 21, 2022
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Thank you for your review, we hope you will be very happy in your new home. ...
Jul 05,2022
Jul 05,2022
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The best around! Ellie is absolutely fantastic and she is an absolute credit to Manning Stainton. Her level of service and attention to detail is second to none. Thank you for always keeping me up to date and for being ahead of the curve with ...
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Jul 06, 2022
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Thank you for the great review Alex. We are so pleased you are happy with Ellie and the service you have received from Manning Stainton. ...
Jun 20,2022
Jun 20,2022
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I will recommend manning Stainton over and over They are friendly helpful,communication was the best giving you updated with your purchase. I will like to say thanks to all the team most especially Lesley Alexander....
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Jun 20,2022
Jun 20,2022
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As a first time buyer buying a house can be hard. But Lesley made this process so easy and exciting. She was always a call or email away and kept me in the loop with everything I needed to know. I would recommend Manning Staunton ...
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Jun 19,2022
Jun 19,2022
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A huge thank you to Lesley Alexander for her assistance with the sale of my property. Communication was excellent throughout and i was updated throughout every part of the process which made for a stress free experience. Would highly recommend...
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May 23,2022
May 23,2022
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Lesley and the rest of the staff at Manning Stainton were extremely helpful. Lesley contacted us at least weekly to keep us informed of progress with our purchase. I would definitely recommend....
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May 14,2022
May 14,2022
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Lesley provided great communication and reliability throughout the whole process and was very helpful through some tricky times in my negotiation. I would recommend to others....
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May 03,2022
May 03,2022
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From start to finish, I received a first class service from Manning Stainton. I was kept well informed, and updated, throughout the process, from Owen, and Lesley. They were both professional and a pleasure to deal with, from selling, to chasing up solicitors....
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May 03,2022
May 03,2022
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From start to finish Manning Stainton provided me with the best service, a friendly approach and ensured that I was able to speak to them at any point of the process. Lesley worked with me closely to ensure a speedy transaction and assisted m with ...
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May 03,2022
May 03,2022
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Throughout the process of selling my house Lesley Alexander was brilliant. When you are moving you just want to know what's was going, if anything changes you need to know. Not knowing is awful. Lesley fully appreciates this and makes sure that you are always ...
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Last updated at 12:18 PM 22/03/2022 by allAgents
Best Estate Agent in LS12 
