100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
40% lettings fee satisfaction
Jan 21,2014
Jan 21,2014
3
people found
this helpful
this helpful
After one month speaking through e-mail and telephone to this branch informing them about the date we would like to start to let, our pets, etc we finally arranged a viewing to 3 potential Properties.
The bad attendance immediately started when we arranged the viewing. They made us go back and forward with the time/date available making my wife call me and them a few times in the same day until they let us know they could finally make it.
After 5 minutes and leaving the 1st house, we were told that the house we were the most interested in wasn't available for a viewing as the person did not bring the keys. Also, she add that she was expecting other people to see the same house and started looking around for them. Fortunately i made my way in to the second house by being able to open a window allowing us to see the house in full. We left the house and again the person told us she was expecting other people and that they should already be there.
she started to make us all sort of questions being very invasive. After leaving the 3rd house we told her we wanted to reserve the 2nd option. She saw 2 women in front of us and rush us saying other people have arrived. At this point we understood it wasn't just a cheap letting tactic but the people were really there. I ask: would she be willing to show us the house with the other 2 women? Like a tour?
We told her that she was informed that we wanted the house and she told us if we do wanted to keep it we would have to quickly phone the branch and talk to Mrs Laura. We phoned and suddenly nobody seemed to know what we were talking about. We were asked to provide the address in full till the last letter in the postcode and told she wasn't available. When she called us back she started to ask when we wanted to move (?!) and told us she didn't know if it was OK to move in the mentioned date (2 weeks after), something we told her several times and to what she replied it was OK. Even the person who showed us the house told us that the date would be perfect a few minutes before. My wife told her that and she replied we still were the first in the line.
When we hang out the phone the agent and the other 2 women, her presumed friends, they all were expecting our car and looking inside of it all the way out.
After this, we were contacted by Miss Laura who astonished us with a question and an information we had already provided several times and confirmed with her. She asked us what kind of pets we had, their breeds and inform us she was going to check with the landlord when she had already told us that was fine by him. May we also add liars to the complaining list?
The only reason we went to visit the Property was because she let us know the Landlord did accept pets. I expressed my disappointment and surprise by e-mail and received no answer regarding that!Just a cold answer that she would inform us.
I have several e-mails between my wife and her where my wife state many times we do have pets, informed her about their breeds and specifically asked her to send us houses that do accept them. I can provide them at any time.
This Lady seemed completely delusional as she makes conversations by e-mail of things we never told her and never answers to our questions with clear and concise answers.
Finally, she sent us an e-mail telling we could move with our pets but we had to pay more fees.
We can't make business with this kind of people and we really don't understand what kind of entertainment goes around this branch.
This was, by far, the worst attendance ever and we have already seen and spoken to many different Estates. Unbelievable this kind of behavior. We received best attendance in small, familiar Estates.
The bad attendance immediately started when we arranged the viewing. They made us go back and forward with the time/date available making my wife call me and them a few times in the same day until they let us know they could finally make it.
After 5 minutes and leaving the 1st house, we were told that the house we were the most interested in wasn't available for a viewing as the person did not bring the keys. Also, she add that she was expecting other people to see the same house and started looking around for them. Fortunately i made my way in to the second house by being able to open a window allowing us to see the house in full. We left the house and again the person told us she was expecting other people and that they should already be there.
she started to make us all sort of questions being very invasive. After leaving the 3rd house we told her we wanted to reserve the 2nd option. She saw 2 women in front of us and rush us saying other people have arrived. At this point we understood it wasn't just a cheap letting tactic but the people were really there. I ask: would she be willing to show us the house with the other 2 women? Like a tour?
We told her that she was informed that we wanted the house and she told us if we do wanted to keep it we would have to quickly phone the branch and talk to Mrs Laura. We phoned and suddenly nobody seemed to know what we were talking about. We were asked to provide the address in full till the last letter in the postcode and told she wasn't available. When she called us back she started to ask when we wanted to move (?!) and told us she didn't know if it was OK to move in the mentioned date (2 weeks after), something we told her several times and to what she replied it was OK. Even the person who showed us the house told us that the date would be perfect a few minutes before. My wife told her that and she replied we still were the first in the line.
When we hang out the phone the agent and the other 2 women, her presumed friends, they all were expecting our car and looking inside of it all the way out.
After this, we were contacted by Miss Laura who astonished us with a question and an information we had already provided several times and confirmed with her. She asked us what kind of pets we had, their breeds and inform us she was going to check with the landlord when she had already told us that was fine by him. May we also add liars to the complaining list?
The only reason we went to visit the Property was because she let us know the Landlord did accept pets. I expressed my disappointment and surprise by e-mail and received no answer regarding that!Just a cold answer that she would inform us.
I have several e-mails between my wife and her where my wife state many times we do have pets, informed her about their breeds and specifically asked her to send us houses that do accept them. I can provide them at any time.
This Lady seemed completely delusional as she makes conversations by e-mail of things we never told her and never answers to our questions with clear and concise answers.
Finally, she sent us an e-mail telling we could move with our pets but we had to pay more fees.
We can't make business with this kind of people and we really don't understand what kind of entertainment goes around this branch.
This was, by far, the worst attendance ever and we have already seen and spoken to many different Estates. Unbelievable this kind of behavior. We received best attendance in small, familiar Estates.
What agent could do to change your mind?
No. The Agent could have been truthful, respectful, professional, ethic, etcAttached Filesnbsp;
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Latest Reviews
18th Jul 2023
reviewed by 'James'
6th Dec 2022
reviewed by 'Roger'
17th Oct 2020
reviewed by 'roger'
7th Dec 2019
reviewed by 'Sandhya'
6th Sep 2019
reviewed by 'Kim'
14th Aug 2019
reviewed by 'Deborah'
Opening Hours
Address
Hamptons International
2 High Street
St Albans
Hertfordshire
AL3 4EL
01727 881925
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £517,500 | £517,500 |
| Lettings | 0% | 40% | £1,195 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 3 | 4 | 1 | 2 | 0 | 0 | 1 |
Areas covered
- AL1
- Hertfordshire
- AL2
- Bedfordshire
- AL3
- Essex
- AL4
- AL5
- AL6
- AL8
- LU1
- WD2
- WD7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 18,2023
Jul 18,2023
1
people found
this helpful
this helpful
I rented a property in St Albans through Hamptons. The property suffers from system damp issues and Hamptons colluded with the landlord by covering up the damp and mould. They did this before I rented thr property and also have just done it again to ...
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Sep 07, 2023
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(1)
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress.
I have dealt with three different contract renewal consultants ...
Dec 06,2022
Dec 06,2022
0
people found
this helpful
this helpful
Hamptons managed the rental of our property for 12 years and recently sold it on our behalf. They were very professional throughout and both skilled and tenacious in getting the sale through. I would have no hesitation in recommending them as one of the top agencies....
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Oct 17,2020
Oct 17,2020
0
people found
this helpful
this helpful
We have experienced a series of problems during their management of our flat from allowing the partner of the tenant to take over the property and not pay any rent to completely missing the renewal date of the lease leaving the tenant occupying the property ...
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Dec 07,2019
Dec 07,2019
0
people found
this helpful
this helpful
Grant and his sales team did an excellent job of organising photos and creating a brochure. They were keen to show the property to genuine buyers and were committed to getting a sale completed on the day we wanted. Always returned
calls and kept us ...
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Sep 06,2019
Sep 06,2019
0
people found
this helpful
this helpful
Would like to say a big thank you to all the team at Hamptons we brought a house through them and recieved great service nothing was to much trouble Especially Grant and Janine they sorted out any issues to make purchase smooth there excellent knowledge ...
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Aug 14,2019
Aug 14,2019
0
people found
this helpful
this helpful
I have been so amazed at Hamptons International's efficiency and professionalism. Laura went above and beyond which made the transition easier. The agency really makes the effort to please and deliver and for that I am so grateful....
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Jun 12,2019
Jun 12,2019
0
people found
this helpful
this helpful
My husband and I were extremely happy with the efforts put in by the Hamptons team in getting our house sold. They took over full responsibilities in getting the marketing and viewings done without any inconvenience to us. Our special thanks to Grant who negotiated ...
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Comment on agent fees
Fees were acceptable
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Apr 03,2019
Apr 03,2019
4
people found
this helpful
this helpful
1.breach of tenancy agreement; by letting random contractors barge in on us, in the house, with the agency's keys, without any prior written consent or phone call whatsoever.
2. unkept promises; from first visit to move in date, related to cleanliness and repairs to be done ...
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Jun 02,2018
Jun 02,2018
0
people found
this helpful
this helpful
From getting the purchaser round the property to following up on legals, Hamptons St Albans (Barbara, Grant and Kate) did an excellent job. They were always on the ball and never let things slip. They communicated well to all sides, which always helps the process....
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Comment on agent fees
market average
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Aug 08,2017
Aug 08,2017
0
people found
this helpful
this helpful
My partner and I bought a house in St Albans a week ago from Grant and the team at St Albans Hamptons and we were very impressed with the service. They were very knowledgeable about the properties we viewed which is more than most estate ...
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Comment on agent fees
We were buying off then but we paid over asking price so sure the fees are well deserved
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Dec 09,2016
Dec 09,2016
0
people found
this helpful
this helpful
Hamptons International are a professional and respectful estate agents. They have successfully sold my house this year ( 2016 ) working with us through every stage of the process in order to help us move. We were in a long chain that required patience and calm negotiations that ...
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Jul 23,2014
Jul 23,2014
5
people found
this helpful
this helpful
Please avoid this agent as a tenant at all costs. We had the same experience as another reviewer on this site in that they booked the checkout day later than needed so as to get an extra day's rent from us, we only realised this ...
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Comment on agent fees
Exhorbitant
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Jan 21,2014
Jan 21,2014
3
people found
this helpful
this helpful
After one month speaking through e-mail and telephone to this branch informing them about the date we would like to start to let, our pets, etc we finally arranged a viewing to 3 potential Properties.
The bad attendance immediately started when we arranged the viewing. They ...
read full review
read full review
What agent could do to change your mind?
No. The Agent could have been truthful, respectful, professional, ethic, etcAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
