71% sales valuation accuracy
100% sales fee satisfaction
71% lettings valuation accuracy
99% lettings fee satisfaction
Jan 26,2011
Jan 26,2011
2
people found
this helpful
this helpful
A monkey could run a letting agents better than these utterly useless people.
Give these guys a go if you enjoy having your time wasted, emails always replied to late, getting charged for house cleaning when the property was already dirty and there had already been an agreement for them to clean it pre-tenancy amongst other things.
Not only should you never use Pinnicle, they should probably be closed down. Unbelievable.
Give these guys a go if you enjoy having your time wasted, emails always replied to late, getting charged for house cleaning when the property was already dirty and there had already been an agreement for them to clean it pre-tenancy amongst other things.
Not only should you never use Pinnicle, they should probably be closed down. Unbelievable.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Jul 2018
reviewed by 'Dorina'
10th Feb 2018
reviewed by 'R.Williams'
2nd Oct 2017
reviewed by 'G'
8th Aug 2017
reviewed by 'Ricky'
25th May 2017
reviewed by 'Delyth'
Opening Hours
Address
Pinnacle Letting & Estate Agents
66 Park Street, Pontypridd
Rhondda Cynon Taff,Treforest
Cardiff County
CF37 1SN
01443 402400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 100% | £0 | £0 |
| Lettings | 71% | 99% | £300 | £860 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 4 | 2 | 0 | 0 | 0 | 0 | 3 | 0 |
Areas covered
- Merthr Tydfil, Aberdare,
- Tonypandy
- Blackwood.
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 19,2018
Jul 19,2018
0
people found
this helpful
this helpful
Kayleigh Ashford was very kind and helpful. She replied to my request almost immediately and provided all the information I needed....
read full review
read full review
Comment on agent fees
Nice , helpful
Was this helpful?
Yes
Yes
Feb 10,2018
Feb 10,2018
0
people found
this helpful
this helpful
Kayleigh was very efficient as usual with both good phone and email communication, reference a prospective tenant for 29 Francis St...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2017
Oct 02,2017
0
people found
this helpful
this helpful
Very good all round and hold the tenants view highly which is what keeps the tenants happy and in my property. Win win...
read full review
read full review
Comment on agent fees
Very good communication
Was this helpful?
Yes
Yes
Aug 19,2017
Aug 19,2017
0
people found
this helpful
this helpful
Excellent service from Kayleigh - punctual, informative and helpful. I managed to find a suitable property within minutes, and was kindly given a lift to all property locations....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 08,2017
Aug 08,2017
0
people found
this helpful
this helpful
Excellent, everytime I go into the branch I am always met with a warm and friendly attitude from Kayleigh. Nothing is a problem to her....
read full review
read full review
Was this helpful?
Yes
Yes
May 25,2017
May 25,2017
0
people found
this helpful
this helpful
Very efficient and friendly staff. I have been letting with Pinnacle for 5 years and have no complaints. Would highly recommend to other landlords/landladies....
read full review
read full review
Comment on agent fees
Competitive
Was this helpful?
Yes
Yes
Feb 25,2017
Feb 25,2017
0
people found
this helpful
this helpful
Kayeigh is very quick to respond and sort out problems; she is polite and effective and gets the job done. The company regularly inspect the property and make repairs quickly. The rents are cheap and competitive for students, less than half the price of university ...
read full review
read full review
Comment on agent fees
The fees are standard.
Was this helpful?
Yes
Yes
Feb 25,2017
Feb 25,2017
0
people found
this helpful
this helpful
Kayleigh has been extremely helpful in advising me about applying for an HMO license and Ceiron too, came and viewed my property at short notice with a view to give further advice. Very supportive staff....
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Jan 19,2017
Jan 19,2017
0
people found
this helpful
this helpful
The people that work there are very polite. Anytime you pop up to the office someone is there to help....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 16,2015
Nov 16,2015
0
people found
this helpful
this helpful
Extremely helpful and quick responding. Very patient, I was very late for a viewing and Kayleigh waited
Can't fault anything been so friendly...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16,2015
Nov 16,2015
0
people found
this helpful
this helpful
The whole conversation about accommodation was ok. Every steps were explained. I was satisfied with everything. The agent had excellent approach,...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2015
Nov 05,2015
0
people found
this helpful
this helpful
A very thorough and timely ongoing service at my rental property, acting in the best interests of my tenants and myself as the landlord. Great communication and on the ball with any admin requirements....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2015
Sep 21,2015
0
people found
this helpful
this helpful
Kayleigh has been an excellent all-rounder. Always helpful and friendly, and always responds to emails, texts and sorts out problems quickly. They have filled all my rooms within a short time after being badly let down by another Letting Agent, and Kayleigh has made the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2015
Aug 18,2015
0
people found
this helpful
this helpful
I had some post that was delivered to my old address by mistake. Ceiron allowed back into the property under supervision to look for my post. I was unable to find it, but ceiron has contacted me saying if it turns up he will contact ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2011
Jan 26,2011
2
people found
this helpful
this helpful
Absolute disgrace. Pinnacle have not once helped us with any of our problems. In fact they often get involved in things between you and the landlord that they need not. They prey on students who are vulnerable and it is unacceptable, steer well clear!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30, 2011
View all comments
(1)
I am saddened to hear that you are dissatisfied with our service and would like to investigate your feedback to bring this situation to an amicable end. If you could please email the details of your case and we will be more than happy to investigate this for you. Your in depth feedback would be greatly appreciated and will aid us to fully investigate your concerns.
We greatly appreciate all feedback as it helps us review all aspects of our service and continually improve.
I look forward to ...
Jan 26,2011
Jan 26,2011
2
people found
this helpful
this helpful
A monkey could run a letting agents better than these utterly useless people.
Give these guys a go if you enjoy having your time wasted, emails always replied to late, getting charged for house cleaning when the property was already dirty and there had already ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30, 2011
View all comments
(1)
I am saddened to hear that you are dissatisfied with our service and would like to investigate your feedback to bring this situation to an amicable end. If you could please email the details of your case and we will be more than happy to investigate this for you. Your in depth feedback would be greatly appreciated and will aid us to fully investigate your concerns.
We greatly appreciate all feedback as it helps us review all aspects of our service and continually improve.
I look forward to ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you have been in contact with one member of staff in particular then please contact them directly. If the problem needs escalated then please email: [email protected]
Last updated at 1:10 PM 08/04/2015 by allAgents
Best Letting Agent in CF37 
We greatly appreciate all feedback as it helps us review all aspects of our service and continually improve.
I look forward to hearing from you.
Best Wishes