What agent could do to change your mind?

Try to be honest and up-front with tenants. If this review dissuades a single person from using your services, it's entirely possible it will negate the money that you clawed from me, so think more about your reputation. Consider being much politer in communication and more understanding. Imagine if you'd not tried to scam me, I'd probably be writing a 5 star review and recommending you to friends. Underhanded tactics like charging an extortionate fee for a reference might net you some short term profit, but it's going to put people off in the long term through word of mouth and reviews. If someone does take you to court, many of the practices above violate the terms of the organisations you belong to (believe me, I read all of their guidelines thoroughly when compiling data to take you to court), and a copy of the court results sent to them through their official complaints channel could possibly result in losing these statuses.

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