0% lettings valuation accuracy
25% lettings fee satisfaction
Feb 13,2014
Feb 13,2014
3
people found
this helpful
this helpful
I'm a tenant of Jordan's and I work as an estate agent. I can confirm that if I or anyone in the company I work for conducted themselves in the manner that Jordan's as a company do so, we'd be fired. In fairness, I don't believe the staff are malicious but I do feel they need customer service training and implantation of effective working practices. Their lack of concern for the people effectively paying their wages is shocking, at best they are uninterested in any matter a tenant brings to them.
In my situation in the year I rented from them, every time I had to call or deal with them in branch was fraught with stress. When I initially signed my tenancy agreement they gave me a direct debit mandate with the wrong persons details which is a major breach of date protection, the person in the office when I signed up was not involved in lettings and provided all the wrong details/forms, they failed to set up my direct debit and advised that once the forms leave their office "it's no longer in their hands and they can't be blamed" and when my shower broke and I was without running water it took almost 3 weeks to be fixed.
They are a clear example of what can go wrong with a letting agents. The number of times I've rang to obtain further information from them about my tenancy agreement and they can't even get simple details like my name right is shocking.
Landlords - this agent will lose you valuable income as no tenant in their right mind wants to deal with such incompetence.
Contractors - rumor is they don't pay up on completion of works. I've no evidence of this but this is the rumor as per other reviews.
Prospective tenants - don't bother, find another letting agent or seek out a landlord directly.
In my situation in the year I rented from them, every time I had to call or deal with them in branch was fraught with stress. When I initially signed my tenancy agreement they gave me a direct debit mandate with the wrong persons details which is a major breach of date protection, the person in the office when I signed up was not involved in lettings and provided all the wrong details/forms, they failed to set up my direct debit and advised that once the forms leave their office "it's no longer in their hands and they can't be blamed" and when my shower broke and I was without running water it took almost 3 weeks to be fixed.
They are a clear example of what can go wrong with a letting agents. The number of times I've rang to obtain further information from them about my tenancy agreement and they can't even get simple details like my name right is shocking.
Landlords - this agent will lose you valuable income as no tenant in their right mind wants to deal with such incompetence.
Contractors - rumor is they don't pay up on completion of works. I've no evidence of this but this is the rumor as per other reviews.
Prospective tenants - don't bother, find another letting agent or seek out a landlord directly.
What agent could do to change your mind?
Customer service training, keeping tenants and landlords betting informed during all stages. Being proactive about keeping tenants on thus making their own job easier.Attached Filesnbsp;
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Latest Reviews
20th Jul 2015
reviewed by 'Emily'
6th Dec 2014
reviewed by 'Bruno'
30th Sep 2014
reviewed by 'Alina'
14th Aug 2014
reviewed by 'DeckardsSheep'
30th Apr 2014
reviewed by 'Ashleigh'
24th Apr 2014
reviewed by 'Pierre'
Opening Hours
Address
Jordans Residential Lettings
227 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 3444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 25% | £400 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 12 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 20,2015
Jul 20,2015
1
people found
this helpful
this helpful
I had organised a viewing for a property with this company, now named Leaders. I arrived early and waited to have no one come meet me, after calling the office they informed me my viewing was cancelled due to the property being let the day ...
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What agent could do to change your mind?
Told me that the viewing was cancelled before I travelled! Not lied to me on the phone. They could have offered me something for their mistake while wasting my time and money.Attached Filesnbsp;
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Dec 06,2014
Dec 06,2014
1
people found
this helpful
this helpful
Terrible customer service, they are ignoring emails / phone calls. If you are lucky enough to contact them, the do not show any interest about your issues, just offering a call back, which will never happen. They are also trying to keep your deposit at the ...
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Sep 30,2014
Sep 30,2014
0
people found
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this helpful
I would not recommend anyone to use this agency because the way they treat customers is just horrible. I arrived for a viewing of several apartments from another city and they just never turned up for the appointment. I called several times, and the same ...
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Aug 14,2014
Aug 14,2014
2
people found
this helpful
this helpful
Unfortunately, my partner and I have had several issues with Jordan's. We had to wait for over 2 years to get a replacement bed (we ended up buying our own in the meantime) furthermore, correspondence with Jordan's has been extremely difficult. They do not reply to ...
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Sep 04, 2014
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(1)
Your opinion and feedback is appreciated and we are sorry to hear that on this occasion you have not been happy with the service you have received.
If you have any unresolved items that you wish to be explored further please follow our robust
customer care process, support by ARLA and the Property Ombudsman which can be found at:
http://jordansrentals.com/customercare ...
Apr 30,2014
Apr 30,2014
0
people found
this helpful
this helpful
jordans rentals on deansgate, were previously known as key properties ltd. key properties were awful, on my move in of august of last year , during the viewing the window was smashed obviously they said they would fix it, among moving in 2 weeks later the window ...
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What agent could do to change your mind?
not argue backAttached Filesnbsp;
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May 23, 2014
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(1)
Your opinion and feedback is appreciated and we are sorry to hear that on this occasion you have not been happy with the service you have received.
If you have any unresolved items that you wish to be explored further please follow our robust customer care process, support by ARLA and the Property Ombudsman which can be found at: http://jordansrentals.com/customercare ...
Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
I cannot stress enough how much you should avoid these cowboys. Please just use somebody else no matter what sort of mansion you could possibly live in for a fraction of the price. They are an absolute joke and they do not deserve any business ...
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What agent could do to change your mind?
In order to change my mind they would have to change water into wine in front of my eyes and find me a property on the moon with seven bedrooms and a swimming pool for ‚£50 a year.Attached Filesnbsp;
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May 23, 2014
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(1)
Your opinion and feedback is appreciated and we are sorry to hear that on this occasion you have not been happy with the service you have received.
If you have any unresolved items that you wish to be explored further please follow our robust customer care process, support by ARLA and the Property Ombudsman which can be found at: http://jordansrentals.com/customercare ...
Apr 22,2014
Apr 22,2014
0
people found
this helpful
this helpful
We have been tenants of Jordan's since 15/08/2008 (approx 5.5 years). We have always found the staff to be very helpful and they have dealt swiftly to ensure any issues relating to the property are resolved quickly.
We've have rented off other agents around Manchester in the 15 ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Mar 25,2014
Mar 25,2014
3
people found
this helpful
this helpful
Shocking. The Jordans branch on deansgate used to be known as key properties, same staff same terrible experience. We rented a property from them and had issues as soon as we moved in. On our move in day they gave us the wrong key code ...
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What agent could do to change your mind?
feedback: they could have done everything different, they don't deserve to let propertiesAttached Filesnbsp;
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May 23, 2014
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(2)
Your opinion and feedback is appreciated and we are sorry to hear that on this occasion you have not been happy with the service you have received.
If you have any unresolved items that you wish to be explored further please follow our robust customer care process, support by ARLA and the Property Ombudsman which can be found at: http://jordansrentals.com/customercare ...
Feb 13,2014
Feb 13,2014
3
people found
this helpful
this helpful
I'm a tenant of Jordan's and I work as an estate agent. I can confirm that if I or anyone in the company I work for conducted themselves in the manner that Jordan's as a company do so, we'd be fired. In fairness, I don't ...
read full review
read full review
What agent could do to change your mind?
Customer service training, keeping tenants and landlords betting informed during all stages. Being proactive about keeping tenants on thus making their own job easier.Attached Filesnbsp;
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Jan 16,2014
Jan 16,2014
2
people found
this helpful
this helpful
I am a contractor. Our company has carried out lots of work for Jordans, and we have not been paid. I have also spoken to other contractors that I know that do work for Jordans, and they to have not been paid. This is why ...
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Dec 21,2012
Dec 21,2012
3
people found
this helpful
this helpful
I wish I had read the reviews, I have been asking Jordons for 6 months to make repairs on my apartment I need repairs ranging from lights to, water, tiles, windows leaking in and a lot more Jordons have not resolved any issues they have however ...
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Oct 04,2012
Oct 04,2012
3
people found
this helpful
this helpful
Where to start? I wish I had seen this site before we rented a property off this incompetent, unprofessional shower! The lying to cover their incompetence, the lack of information, the arguments with them, the stress and upset caused by their lack of ability to ...
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What agent could do to change your mind?
Nothing. They are beyond incompetent. Even complaints do not warrant a response from them.Attached Filesnbsp;
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Aug 08,2012
Aug 08,2012
4
people found
this helpful
this helpful
Simply avoid them if you don't want to waste your time and money. Unfortunately I read reviews to late... next time I will be trading with a agency I will read reviews before...
That's the first time I wrote a review so you can feel ...
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Aug 03,2012
Aug 03,2012
8
people found
this helpful
this helpful
Well, I don't really know where to start. The attitude of the people who work at this branch? The lying. The arguments?
I am so happy to be leaving this estate agent. For the past year they have made my life hell. On leaving they ...
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What agent could do to change your mind?
Never ever use this estate agent.Attached Filesnbsp;
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Jun 01,2012
Jun 01,2012
8
people found
this helpful
this helpful
I am extremely disappointed in this agent. As I moved employment and consequently my pay day changed, I requested that if possible I could pay the extra due but change my direct debit to coincide with my pay day. The answer from Jordans a big ...
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What agent could do to change your mind?
Flexibility!!!!!Attached Filesnbsp;
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Aug 29,2011
Aug 29,2011
1
people found
this helpful
this helpful
I lost my deposit, they said that water damage had lifted all the tiles in the bathroom, the washing machine had broken, the bed linen needed washing and that the apartment needed a clean. As with other reviewers they were not there to check the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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