Alton, GU34
4.3/5, 60 reviews
92% recommended
93% sales valuation accuracy
95% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction

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“Very bad service from Gascoigne Pees. Okay when we signed ......”

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Feb 12,2014
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By: 'Altonian'
Feb 12,2014
1 people found
this helpful
Very bad service from Gascoigne Pees. Okay when we signed up but gradually got worse. Very pushy and wanted us to move out as quick as we could to ensure the sale went through (which eventually collapsed, and we got the blame). Missed appointments and asked us to show round a lot of vendors at last minute. Very bad attitude about us, and about other estate agents. Would never use (or any other countrywide firm) again.
What agent could do to change your mind?
Would be good if they actually cared about us rather than the money!
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By: Mark Holmes
Feb 14, 2014
Dear "Altonian Resident"

I am sorry to hear that you are unhappy with the service you recieved from the Alton office. As you are aware we are currently in the process of investigating the issues which you have raised with the office, and look forward to responding to you shortly. Mark Holmes - Regional Director

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Latest Reviews

View all Reviews 60
27th Feb 2019
reviewed by 'Peter'
“Ben and Alex were also very helpful during the process.We would especially like to mention Andrew Blake. He was ......”
31st Jan 2019
reviewed by 'Jackie'
“I used Gascoigne Pees to sell my elderly mothers house & to purchase a flat. We agreed an asking price for ......”
23rd Oct 2018
reviewed by 'Sandy'
“Tom and all his staff from beginning to the end of our sale were so helpful in everything. Keeping us ......”
23rd Oct 2018
reviewed by 'Lynn'
“I contacted Gascoigne Pees regarding a property which I am about to move into and from the beginning I received ......”
8th Sep 2018
reviewed by 'K'
“Alex helped us but our second family home he made this achievable for us. He was with us though every ......”
19th Mar 2018
reviewed by 'Steve'
“Sophie made what was a comparatively complex and chaotic process, much less so. She was an absolute please do deal ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Gascoigne Pees
59 High Street
Alton
Hampshire
GU34 1AB
01420 409161

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £145,000 £1,600,000
Lettings 0% 50% £750 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 1 33 3 21 1 0 0
Areas covered
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Alton, GU34
Banstead, SM7
Banstead, SM7
Basingstoke, RG21
Basingstoke Lettings, RG21
Bookham, KT23
Chichester, PO19
Cobham, KT11

“Very professional. Tom did a good job of promoting the house and was a always available to talk to when I contacted the office....”

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Feb 27,2019
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Ben
By: 'Peter'
Feb 27,2019
0 people found
this helpful
Ben and Alex were also very helpful during the process. We would especially like to mention Andrew Blake. He was a brilliant liaison between the buyers and solicitors. He was always avaiable to speak and would update when there was process. Thank you Andrew for ...
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Comment on agent fees
Would have liked to have paid less but we certainly got good value.
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“Second Rate Estate Agents...”

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Jan 31,2019
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By: 'Jackie'
Jan 31,2019
1 people found
this helpful
I used Gascoigne Pees to sell my elderly mothers house & to purchase a flat. We agreed an asking price for my mothers three bedroom house & the agent went away to start sale proceedings, before the house had even gone on the market the agent rang ...
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Comment on agent fees
I have no idea how much the agents fees are because the solicitor that Gasgoine Pees instructed will not send my mother the balance for the sale of her house & we have not received a break down of the fees, despite requesting them several times,
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“House Sale by Gascoigne Pees...”

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Oct 23,2018
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Tom
By: 'Sandy'
Oct 23,2018
0 people found
this helpful
Tom and all his staff from beginning to the end of our sale were so helpful in everything. Keeping us fully informed at every stage of the way, nothing was too much trouble. We certainly felt we were very well looked after, and appreciated as ...
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Comment on agent fees
Good
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“Tom Miles...”

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Oct 23,2018
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Tom
By: 'Lynn'
Oct 23,2018
0 people found
this helpful
I contacted Gascoigne Pees regarding a property which I am about to move into and from the beginning I received excellent service regarding returning my calls and keeping me in the loop at all times. Tom Miles constantly kept in touch with the rest of ...
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“The best of the best...”

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Sep 08,2018
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Alex
By: 'K'
Sep 08,2018
0 people found
this helpful
Alex helped us but our second family home he made this achievable for us. He was with us though every step of the way and really went above and beyond helping us. He answered every little question and details we needed. And in our experience ...
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Comment on agent fees
Good
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“Excellent Service...”

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Mar 19,2018
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Sophie
By: 'Steve'
Mar 19,2018
0 people found
this helpful
Sophie made what was a comparatively complex and chaotic process, much less so. She was an absolute please do deal with and a great ambassador for the firm...
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“I found the Gascoigne Pees team helpful, straightforward and well ......”

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Feb 08,2018
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Tom
By: 'Tony'
Feb 08,2018
0 people found
this helpful
I found the Gascoigne Pees team helpful, straightforward and well organised. They produced an excellent brochure of the house and were effective in managing the sales process, but also including an excellent 'back office' support in managing the logistics of the sale....
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Comment on agent fees
The fees were very good value for money
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“Sophie was very informative when showing us 1 Old Rectory Court, ......”

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Feb 08,2018
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Sophie
By: 'Colin'
Feb 08,2018
0 people found
this helpful
Sophie was very informative when showing us 1 Old Rectory Court, East Worldham. And has since been very good in keeping us informed of how the sale has been progressing. Very approachable. Thank you Sophie...
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Comment on agent fees
In line with other agents fees
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“We first saw this rather dark little house with a ......”

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Feb 07,2018
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Alex
By: 'The'
Feb 07,2018
0 people found
this helpful
We first saw this rather dark little house with a bright, positive Sophie who was able to lift our spirits enough to make an offer within 10 or so minutes. From there, Alex picked up the service and it was never too much trouble for us ...
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Comment on agent fees
The Agent's fees were paid by the seller and so this was not of any consequence to us as the first time buyer.
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“I dealt mainly with Alex and Sophie who were both ......”

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Jan 16,2018
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Sophie
By: 'Tom'
Jan 16,2018
0 people found
this helpful
I dealt mainly with Alex and Sophie who were both very helpful. I also dealt with Tom who again was very helpful. They all provided an excellent service and my purchase was swift and easy....
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Comment on agent fees
The fees were very competitive and I was happy with the conveyancing service.
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“Gascoigne Pees have stolen £150 off of me. During an initial ......”

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Apr 24,2017
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By: 'AnnoyedinAlton'
Apr 24,2017
0 people found
this helpful
Gascoigne Pees have stolen £150 off of me. During an initial conversation about renting a property I was open and honest with the agency, telling them to expect CCJs come back in my partner's name (something she was lumbered with from an ex) and explained the ...
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Comment on agent fees
Bad - expensive.
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By: Sophie Blanchett
Jul 11, 2018
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Sorry i cant help with your comment, but we are also waiting for a refund of £1700 from them for the exact same reason! Did they refund your £350 via BAKS or Cheque? Thanks ...

“Jack and David made the sale of our house extremely ......”

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Apr 06,2017
Minithumbup
By: 'Daisy'
Apr 06,2017
0 people found
this helpful
Jack and David made the sale of our house extremely easy and stress free. They were always very professional and helpful and were happy to get totally stuck in. Jack would constantly update us on viewings and feedback and was always very constructive with his ...
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Comment on agent fees
Very good - they beat other agents fees and were much more professional than others in the area.
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“Brilliant customer service. Jack was friendly and incredibly helpful. I ......”

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Dec 20,2016
Minithumbup
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Jack
By: 'Nikol'
Dec 20,2016
0 people found
this helpful
Brilliant customer service. Jack was friendly and incredibly helpful. I would defiantly rent through Gascoigne Pees especially via the Alton branch....
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“Alex was a constant support throughout the selling process and ......”

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Jan 22,2016
Minithumbup
By: 'Jane'
Jan 22,2016
0 people found
this helpful
Alex was a constant support throughout the selling process and right through to the last legal negotiations. All the branch staff were welcoming and helpful....
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“Under difficult circumstances we found David and his team very ......”

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Aug 03,2015
Minithumbup
By: 'Clare'
Aug 03,2015
0 people found
this helpful
Under difficult circumstances we found David and his team very proficient, maintaining a good humour throughout. David was always on the ball and very quick to resolve matters which at times were very testing. As a team, they worked very hard to to bring our ...
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“Where do you start, you think that buying a dream ......”

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Jul 30,2015
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By: 'Why'
Jul 30,2015
5 people found
this helpful
Where do you start, you think that buying a dream home would be a dream, well at Gascoigne Pees Alton they'll squash that thought. Forget customer service, good communication, honesty and working in everyone's interest, you'll get none of that. Instead you'll get David Craig, ...
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“David and his team carried out the whole process of ......”

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Jul 27,2015
Minithumbup
By: 'Ben'
Jul 27,2015
0 people found
this helpful
David and his team carried out the whole process of the sale of our property with great professionalism and efficiency. There were issues that unexpectedly arose outside of everyone's control and GP kept everything on track and we completed contracts on the day scheduled. I ...
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“we purchased our home 17th April 2015 ,we did not buy ......”

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Jul 10,2015
Minithumbup
By: 'Julie'
Jul 10,2015
0 people found
this helpful
we purchased our home 17th April 2015 ,we did not buy this bungalow for its looks we brought it for its Land ,we are in the process of seeking planning permission,we had a smooth transaction with GP of Alton ,Andrew Blake was a absolute gem ,...
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By: Dave
Jul 14, 2015
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Hi Julie. Thank you for you kind words. I will defiantely let Andrew Blake see this review. With regards to how the property was left and finding items like you mentioned. You can speak to your solicitor who can approach the sellers solicitors, as the owner is supposed to leave the property in a clean and tidy state and is not allowed to leave such items listed without letting us or her solicitor know prior to the completion date. kind regards David Craig ...

“Our property proved tricky to sell for lots reasons, taking 3 ......”

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Apr 06,2015
Minithumbup
By: 'Graham'
Apr 06,2015
0 people found
this helpful
Our property proved tricky to sell for lots reasons, taking 3 years and 2 previous agents. David, Sarah and the team were both immensely encouraging and extremely professional in the way they marketed our property. We had some concerns that the property ƒÂ¢‚€‚Ëœwould not sell' but Gascoigne ...
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“Sarah and her team have been an absolute delight to ......”

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Oct 29,2014
Minithumbup
By: 'Karen'
Oct 29,2014
0 people found
this helpful
Sarah and her team have been an absolute delight to not only help us buy a new property but also sold our own within two weeks (and it wasn't even on the market!). They do exactly what it says on the tin. An old cliche ...
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“Sale was straightforward but mainly because Sarah remembered she had ......”

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Oct 23,2014
Minithumbup
By: 'Frank'
Oct 23,2014
0 people found
this helpful
Sale was straightforward but mainly because Sarah remembered she had a prospective cash buyer at our first meeting. That one prospect turned out to be a successful buyer. There was no marketing and only one viewing so I cannot comment on that. Only two parties ...
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“From the moment we first spoke to Stuart Martin-Furlonger until ......”

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Oct 23,2014
Minithumbup
By: 'Alex'
Oct 23,2014
0 people found
this helpful
From the moment we first spoke to Stuart Martin-Furlonger until completion, Gascoigne Pees did an exceptional job. They were professional, conscientious and kept us fully informed at all stages of the process. We could not have asked for more from an estate agent....
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“I found Sarah and David to be so helpful, they ......”

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Sep 12,2014
Minithumbup
By: 'Jody'
Sep 12,2014
1 people found
this helpful
I found Sarah and David to be so helpful, they were extremely thorough and talked me through all my options and always listened. The sale was smooth, their advice was spot on and I would recommend them to anyone to use if you want your ...
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“All members of staff were sensitive to my concerns in ......”

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Aug 31,2014
Minithumbup
By: 'Maddy'
Aug 31,2014
1 people found
this helpful
All members of staff were sensitive to my concerns in selling my much loved bungalow. It may have taken a long time but eventually we got just the right buyer. The team were very supportive though out the negotiations and progression to exchange of contracts. ...
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“I found David Craig very helpful, giving good advice, based ......”

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Aug 22,2014
Minithumbup
By: 'Dawn'
Aug 22,2014
1 people found
this helpful
I found David Craig very helpful, giving good advice, based on experience. I felt he took a professional approach to selling the property, rather than just suggesting the highest asking price to win our business. The sale went exactly as he said it should, obtaining ...
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“I was very pleased with the way Stuart and Sarah ......”

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Mar 07,2014
Minithumbup
By: 'Jane'
Mar 07,2014
0 people found
this helpful
I was very pleased with the way Stuart and Sarah dealt with my sale in terms of a) making things clear to me about the process and b) arranging appointments for viewings and keeping me informed. Once my property was under offer, it was mainly ...
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By: David Craig
Mar 07, 2014
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Thank you Jane for your kind words. We will always be surprised how the other agent never sold your lovely home, but we are glad we got the chance too and thank you for your patience and assistance towards the end to get over the finishing line. Regards David Craig ...

“My experience buying a property with Gascoigne Pees, Alton was ......”

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Mar 03,2014
Minithumbup
By: 'Sam'
Mar 03,2014
0 people found
this helpful
My experience buying a property with Gascoigne Pees, Alton was always a pleasure, never a pain. In fact they were always moving my purchase on helping with the necessary associated organisations such as solicitors, lender and structural engineers. Undoubtedly i would recommend Gascoigne Pees, Alton....
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By: David Craig
Mar 03, 2014
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Thank you for your kind words Sam. It was not the easiest sale to get through but we got there in the end. Regards David Craig ...

“David Craig and his staff have demonstrated an extremely helpful, ......”

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Feb 13,2014
Minithumbup
By: 'Bill'
Feb 13,2014
0 people found
this helpful
David Craig and his staff have demonstrated an extremely helpful, very professional, and friendly approach offering sound advice and assistance to enable me to make the house purchase of my choice which I have now done. In particular, David's many years of experience and dedication ...
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“Very bad service from Gascoigne Pees. Okay when we signed ......”

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Feb 12,2014
Minithumbdown
By: 'Altonian'
Feb 12,2014
1 people found
this helpful
Very bad service from Gascoigne Pees. Okay when we signed up but gradually got worse. Very pushy and wanted us to move out as quick as we could to ensure the sale went through (which eventually collapsed, and we got the blame). Missed appointments and ...
read full review
What agent could do to change your mind?
Would be good if they actually cared about us rather than the money!
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Mark Holmes
Feb 14, 2014
View all comments (1)
Dear "Altonian Resident" I am sorry to hear that you are unhappy with the service you recieved from the Alton office. As you are aware we are currently in the process of investigating the issues which you have raised with the office, and look forward to responding to you shortly. Mark Holmes - Regional Director ...

“As a result of my mother's failing health and transfer ......”

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Dec 23,2013
Minithumbup
By: 'Peter'
Dec 23,2013
1 people found
this helpful
As a result of my mother's failing health and transfer to a local nursing home, we needed to sell her retirement flat in Alton to pay for fees. Very positive, professional and prompt response from David Craig resulted in the appointment of Gascoigne-Pees Alton (in ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

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