100% sales valuation accuracy
100% sales fee satisfaction
82% lettings valuation accuracy
90% lettings fee satisfaction
This company is no longer in business.
Feb 12,2014
Feb 12,2014
0
people found
this helpful
this helpful
Pros: Geida was friendly and chatty. We walked in from the street rather than having an appointment, and were immediately accommodated, and shown three flats. Through the agency we found a nice flat that fit our search criteria.
Cons: We weren't given much information about the landlord at all. We were told that Outlook do not manage the property, and they had no idea about the terms of the contract. When asked whether there would be a renewal fee in the contract, we were told "most likely no". This was not the case. We were also told that Outlook had put forward our offer asking to move in on a pre-agreed date that worked for us. When we met the landlord we were told he did not know of this offer and our required move-in date, and that we need to move in immediately or someone else will. This was after we had paid all fees/ holding deposit. Our options were now to withdraw (and lose the holding deposit and agency fee) or do whatever the landlord says. It was an uncomfortable situation.
We also had to ask twice for a breakdown of the fees and were told that referencing was 140 per person, using HomeLet (https://homelet.co.uk/landlords/referencing/products) where the most expensive option on this site appeared to cost 70 pounds. This of course may be specific to the landlord rather than the agent, but then we were told that the referencing fee + the vat + the agency fees (172 GBP) resulted in exactly 500 GBP. Lack of transparency means we can not find the fees online as a point of reference to verify, which makes me feel uncomfortable. Also since they only found the property, and do not manage it (we deal with everything directly through landlord) this fee seems a bit high for only driving us to the property and showing us the rooms.
Overall: Friendly but not very informative, and I do not feel comfortable that anything at all was done to benefit me, I feel uninformed. I believe that Geida personally tried to help us the best she could (for example to ensure that we were seen as suitable tenants by the landlord), and that is very much appreciated, but the agency itself is just another corporate entity focused on exploitative profit-making rather than use-value or the well-being of their customers. No miracles here, hence the rating of average. They had very nice properties though. Would consider use again to find out about the nice property, but not for the service/ value for money.
Cons: We weren't given much information about the landlord at all. We were told that Outlook do not manage the property, and they had no idea about the terms of the contract. When asked whether there would be a renewal fee in the contract, we were told "most likely no". This was not the case. We were also told that Outlook had put forward our offer asking to move in on a pre-agreed date that worked for us. When we met the landlord we were told he did not know of this offer and our required move-in date, and that we need to move in immediately or someone else will. This was after we had paid all fees/ holding deposit. Our options were now to withdraw (and lose the holding deposit and agency fee) or do whatever the landlord says. It was an uncomfortable situation.
We also had to ask twice for a breakdown of the fees and were told that referencing was 140 per person, using HomeLet (https://homelet.co.uk/landlords/referencing/products) where the most expensive option on this site appeared to cost 70 pounds. This of course may be specific to the landlord rather than the agent, but then we were told that the referencing fee + the vat + the agency fees (172 GBP) resulted in exactly 500 GBP. Lack of transparency means we can not find the fees online as a point of reference to verify, which makes me feel uncomfortable. Also since they only found the property, and do not manage it (we deal with everything directly through landlord) this fee seems a bit high for only driving us to the property and showing us the rooms.
Overall: Friendly but not very informative, and I do not feel comfortable that anything at all was done to benefit me, I feel uninformed. I believe that Geida personally tried to help us the best she could (for example to ensure that we were seen as suitable tenants by the landlord), and that is very much appreciated, but the agency itself is just another corporate entity focused on exploitative profit-making rather than use-value or the well-being of their customers. No miracles here, hence the rating of average. They had very nice properties though. Would consider use again to find out about the nice property, but not for the service/ value for money.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th May 2022
reviewed by 'Dimitar'
5th Oct 2021
reviewed by 'Gergana Petrova'
10th Aug 2021
reviewed by 'P. H'
Opening Hours
Address
Outlook Property
167 Hoe Street
Walthamstow,London
Greater London
E17 3AL
0208 509 6262
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £154,000 | £5,550,000 |
| Lettings | 82% | 90% | £600 | £2,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 0 | 222 | 4 | 34 | 0 | 41 | 0 | 7 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 11,2022
May 11,2022
0
people found
this helpful
this helpful
I used Outlook to find property for rent and it was by far the best experience of a property I have had. From start to finish, it took just 1 weeks. Diana and Gergana was exceptional and really helped the whole process along. Highly recommended – 5 STAR!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2021
Nov 01,2021
0
people found
this helpful
this helpful
I've ended up buying/selling several times over the last 10 years and Outlook Walthamstow have without doubt delivered the best experience on all fronts. They are straightforward to deal with, responsive, efficient and just thoroughly personable. Most importantly they properly match buyers/properties and secure ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2021
Oct 26,2021
0
people found
this helpful
this helpful
Lucy was super responsive and professional throughout. Made the process tons easier. I would recommend outlook to anyone looking to purchase their first home....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05,2021
Oct 05,2021
1
people found
this helpful
this helpful
Perfect service and support. Great team. I really want to express my grace to Vasco Correia and the whole team,they really helped me to find my new home when i needed the most. Thank you very much!!!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2021
Aug 10,2021
0
people found
this helpful
this helpful
Outlook were really great in helping us find our perfect home; Lucy really looked after us throughout the process, would definitely recommend!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2021
Aug 04,2021
0
people found
this helpful
this helpful
Lucy was both excellent and efficient throughout the whole process, and met all the obstacles presented by a challenging transaction in an extremely professional manner, and maintaining excellent communication. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2021
Jul 21,2021
0
people found
this helpful
this helpful
It was a pleasure working with Lucy and Tony who helped us sell our flat. Our flat was with another agent before and the level of service was incomparable.
They did a brilliant job arranging and doing the viewings and finding us a buyer. Lucy's ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2021
Jun 16,2021
0
people found
this helpful
this helpful
I had the opportunity to have sold my property with Lucy as agent for Outlook properties. I would like to highlight her passionate dedication, persistence, all completed by great professionalism and an even greater smile.
It is remarkable to note that Lucy never lost her ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2021
Mar 09,2021
0
people found
this helpful
this helpful
Incredible from start to finish. Tony came to value our property and from the word go we knew we wanted to use Outlook and we don't regret it! He wasn't remotely pushy (as many agents are) and seemed really honest and genuine. Loved the write ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 19,2021
Feb 19,2021
3
people found
this helpful
this helpful
I been served by Vasco for a property for rent and I'm very much happy with his services, I would like to leave 10 out 10 for him.
Kind regards...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2020
Dec 01,2020
0
people found
this helpful
this helpful
Bryce was absolutely wonderful from the start.Initially,the flat we wanted was taken by someone else however became available again a few weeks later.Bryce was quick to contact us to let us know the flat was available and guided us through the process ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2020
Nov 17,2020
0
people found
this helpful
this helpful
Really helpful and responsive! I bought a flat with Outlook earlier this year and from the first interaction I was really impressed. Adnan showed us around the flat and was helpful and informative without being pushy. I then dealt with Tony and Lucy mostly who ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2020
Nov 13,2020
0
people found
this helpful
this helpful
Tony, Lucy and the team were brilliant. From our initial meeting it was clear that they were a set of grown ups who gave very helpful advice and recommendations. We felt immediately confident that outlook would sell our flat and they did! Even with some ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2020
Oct 16,2020
1
people found
this helpful
this helpful
Vasco was extremely friendly when my flatmate Katie and I viewed the place we now call home. He instantly gave us a good vibe and was very knowledgeable about the property and its area. Vasco was always very responsive during the referencing process and always ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2020
Oct 12,2020
0
people found
this helpful
this helpful
My contact with both Tony Platt was always helpful, considered and courteous. I felt confident that I was getting good expert advice, when I had a query.
I would happily go with Outlook Property again in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2020
Aug 31,2020
0
people found
this helpful
this helpful
Fantastic experience all the way through. Would definitely recommend Outlook and Lucy. I thought it was going to be painful but was quite the opposite....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2020
Jul 21,2020
0
people found
this helpful
this helpful
Lucy has been a breath of fresh air. Her communication throughout the entire process has been second to none and she is a delight to deal with. Looking forward to dealing with Lucy on future projects....
read full review
read full review
Was this helpful?
Yes
Yes
May 08,2020
May 08,2020
0
people found
this helpful
this helpful
Lucy was amazing, having struggled with other agents in Walthamstow, Lucy exceeded all expectations and really was the reason we used her firm. Exceptional knowledge and commitment to her role....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2020
Apr 28,2020
0
people found
this helpful
this helpful
My partner and I were looking for our first flat together. After weeks of search and not being able to find anything suitable within our budget,Vasco ensured us that he would find our dream flat and he absolutely did. He took the time to ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2020
Mar 20,2020
0
people found
this helpful
this helpful
Bryce was professional, helpful and honest from the beginning. He was clear and informative during the viewing, took time to go through all aspects of the property. During the whole process of me moving into the property, he couldn't do enough to help and was ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2020
Mar 20,2020
0
people found
this helpful
this helpful
I have met a huge amount of estate agents in the past, some good some very bad. I have been absolutely blown away with the customer service from Outlook estate agents. In particular the agent i was dealing with , Bryce Toussaint. He truly went above ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19,2020
Mar 19,2020
0
people found
this helpful
this helpful
Selling my mother in laws property was a rocky road from the start, having to deal with probate etc. Tony from outlook was brilliant. He helped us through the process. Even going so far as to keep in touch with us after the original meeting ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 07,2020
Mar 07,2020
0
people found
this helpful
this helpful
I wanted to leave a review for Bryce Toussaint, he was very professional, helpful and communicative in helping me find a great flat in the Walthamstow area. I will recommend Outlook to friends who are looking to move....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2020
Mar 03,2020
1
people found
this helpful
this helpful
I just want to start with an thank you and to share how much i appreciated the professionalism from ,,OUTLOOK" team.
I recommend with the most confidence because It is a real team.
Thank you for Miss. Gintare Pelutyte and Mr. Bryce Toussaint...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2020
Mar 01,2020
0
people found
this helpful
this helpful
We went through Outlook Property for the purchase of our property, and although as the buyers we were not technically their clients, we still felt like we received an amazing service from them throughout the process.
Above all we always felt that they were honest ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 28,2020
Feb 28,2020
0
people found
this helpful
this helpful
Very professional and a pleasure to work with. Tony and Michela were great at getting the sale pushed through as quickly and painlessly as poss and helped above and beyond...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Feb 21,2020
Feb 21,2020
1
people found
this helpful
this helpful
Vasco has been really useful and kind in terms of helping us finding the best solution for me and my friend....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18,2020
Feb 18,2020
1
people found
this helpful
this helpful
Vasco was very quick with his replies and kept us in the loop at all times! He was very friendly and helpful. He helped us secure our flat in the limited time that we had to find a place. Thanks Vasco!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2020
Feb 14,2020
0
people found
this helpful
this helpful
The customer service at Outlook property was excellent throughout. The fact that they don’t charge unnecessary agency fees is an added bonus!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2020
Feb 14,2020
0
people found
this helpful
this helpful
Great experience. Special thanks to Bryce Toussaint who really went the extra mile and gave a really personal and professional service....
read full review
read full review
Was this helpful?
Yes
Yes
John
(68)
Diana
(53)
Vasco
(45)
Lucy
(18)
Michela
(4)
Erica
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:47 PM 11/01/2016 by allAgents
Best Letting Agent in E17 
Best Estate Agent in E17 
