67% sales valuation accuracy
80% sales fee satisfaction
Feb 12,2014
Feb 12,2014
4
people found
this helpful
this helpful
The customer service of the staff at this branch is appalling. They are unfriendly on the phone and only want to talk for a minimal amount of time just to get the answers they need and then they can't wait to get you off the phone. As first time buyers all of the other estate agents we have spoken to have been very helpful and given us as much information possible and can't do enough for you. The staff in the Bairstow Eves Coleshill branch pass you between each other and don't appear to even talk to each other as I have had several calls asking for the same information. They are not helpful when it comes to the negotiation stage either. We had an offer rejected on the phone without them even consulting the seller of the property. We also had a second offer rejected, this time I asked them to get a counter offer from the seller to ensure they communicated with the seller. We have since submitted a third offer which again was rejected but this time when I asked for feedback from the seller I was not given any new information suggesting they have not asked for any feedback. The asking price for the house was reduced as the third offer was rejected and still Bairstow Eves were still not being helpful with giving feedback from the seller. Overall if I could avoid this estate agent I would.
What agent could do to change your mind?
The staff need to be much more friendlier and customer focusedAttached Filesnbsp;
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Aug 10, 2014
I have also had contact with this agent, viewing properties with a friend. They have told us bare faced lies, and appear to be ill educated. A neighbour who works nearby says they spend more time outside smoking, than actually in the office. Some of the properties they list appear to be fake listings, as they do not supply photographs or details at all.
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Latest Reviews
27th Jan 2024
reviewed by 'Casey & Jordan'
30th Oct 2023
reviewed by 'Alice'
13th Oct 2022
reviewed by 'Davies'
30th Apr 2021
reviewed by 'Leah'
6th Sep 2018
reviewed by 'janet'
12th Feb 2014
reviewed by 'Rebecca'
Opening Hours
Address
Bairstow Eves
110 High Street
Coleshill,Birmingham
Warwickshire
B46 3BL
01675 462339
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 80% | £185,000 | £600,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 1 | 2 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Jan 27,2024
Jan 27,2024
0
people found
this helpful
this helpful
We have recently just purchased our first home through Bairstow eves!
After an unlucky start with another property (with a different estate agents) we were made to feel at ease straight away.
Sam & David kept us updated every step of the way, allowed us to ...
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Oct 30,2023
Oct 30,2023
0
people found
this helpful
this helpful
In my dealings with Bairstow Eves I found them to be keen to assist the sale, helping out with any queries and liaising between buyer and seller, as well as helping to conclude it. I was kept informed throughout the process. Many thanks to Sam ...
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Oct 13,2022
Oct 13,2022
0
people found
this helpful
this helpful
David Lockwood supported by Karen and Sam , really made sure that our transaction was completed in a very professional manner.
They kept matters moving forward and were constantly engaged with all the chain, so that issues were dealt with sympathetically and in a timely manner.
...
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Apr 30,2021
Apr 30,2021
0
people found
this helpful
this helpful
Couldn’t thank Sam and the team enough for helping us with our first home purchase. Sam was extremely persistent with getting information and updating us regularly with any information. She listened to our requests and fulfilled them every time. Thank you for all of ...
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Sep 06,2018
Sep 06,2018
1
people found
this helpful
this helpful
one member of staff at coleshill branch has the worst attitude I have ever come across they under valued my house at over £30,000 but was assured not to worry because the other houses put on the market for far more would be down valued by ...
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Comment on agent fees
absolutely disgraceful bad bad bad
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Feb 12,2014
Feb 12,2014
4
people found
this helpful
this helpful
The customer service of the staff at this branch is appalling. They are unfriendly on the phone and only want to talk for a minimal amount of time just to get the answers they need and then they can't wait to get you off the ...
read full review
read full review
What agent could do to change your mind?
The staff need to be much more friendlier and customer focusedAttached Filesnbsp;
Was this helpful?
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Yes
Aug 10, 2014
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(1)
I have also had contact with this agent, viewing properties with a friend. They have told us bare faced lies, and appear to be ill educated. A neighbour who works nearby says they spend more time outside smoking, than actually in the office. Some of the properties they list appear to be fake listings, as they do not supply photographs or details at all. ...
Jul 20,2010
Jul 20,2010
1
people found
this helpful
this helpful
Terrible communication. Wanted us to reduce after 2 weeks on the market with them to a ridiculous price. Did not know their area. 2 viewers in 2 months - one hadn't sold, one not interested viewed in 3 minutes, probably just sent to keep us quiet! Very disappointed. Bad ...
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No fees information available
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