67% sales valuation accuracy
67% sales fee satisfaction
Feb 10,2014
Feb 10,2014
10
people found
this helpful
this helpful
TENANT's BEWARE! I love the flat I rent from them but I regret the day I ever got involved with Clarke's Letting Agents in Bognor. Most of the staff are lovely and helpful, however there are a few stinkers who ruin it massively for the company. When I viewed the property everything was bliss, however a year later¢â‚¬Â¦
Name: Lee. He is new to the business, but that is no excuse for terrible customer service.
Situation was dealt with in a highly unprofessional manner, shouted down the phone at us and demanded we came to the office ¢â‚¬ËœTODAY' as it was urgent, had a raised voice in the open office, all staff and prospective customers heard sensitive information, his voice echoed around the room.
He accused us of things we didn't do, made out to be horrific things, Lee was surprised that we felt the need to defended ourselves (as we had not been given the opportunity to explain our situation¢â‚¬Â¦ he didn't care). What we were being accused of affects both of our jobs and is highly upsetting.
We wanted it to be resolved - nothing was resolved because he told us to continue as normal - a complete waste of our time on a Saturday afternoon (our only day off in over 2 weeks). Something that should have been dealt with in a polite phone call, e-mail or letter.
He was rude, loud and aggressive in nature, didn't listen to us and only accused, nothing was resolved. He was only worried about his reputation not us, the tenants.
In Summery:
Uncompassionate *******. Very poor customer service. Highly unprofessional. Do not touch with a barge pole¢â‚¬Â¦. EVER!
Name: Lee. He is new to the business, but that is no excuse for terrible customer service.
Situation was dealt with in a highly unprofessional manner, shouted down the phone at us and demanded we came to the office ¢â‚¬ËœTODAY' as it was urgent, had a raised voice in the open office, all staff and prospective customers heard sensitive information, his voice echoed around the room.
He accused us of things we didn't do, made out to be horrific things, Lee was surprised that we felt the need to defended ourselves (as we had not been given the opportunity to explain our situation¢â‚¬Â¦ he didn't care). What we were being accused of affects both of our jobs and is highly upsetting.
We wanted it to be resolved - nothing was resolved because he told us to continue as normal - a complete waste of our time on a Saturday afternoon (our only day off in over 2 weeks). Something that should have been dealt with in a polite phone call, e-mail or letter.
He was rude, loud and aggressive in nature, didn't listen to us and only accused, nothing was resolved. He was only worried about his reputation not us, the tenants.
In Summery:
Uncompassionate *******. Very poor customer service. Highly unprofessional. Do not touch with a barge pole¢â‚¬Â¦. EVER!
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Latest Reviews
10th Jun 2024
reviewed by 'PO21'
10th Mar 2021
reviewed by 'Jan Day'
5th May 2018
reviewed by 'Nigel'
19th Aug 2015
reviewed by 'EllieOne'
24th Apr 2015
reviewed by 'MrsRoss'
Opening Hours
Address
Clarkes Estates
2 Station Road
Bognor Regis
West Sussex
PO21 1QE
01243 861344
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £170,000 | £340,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 0 | 3 | 1 | 0 | 0 | 1 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 10,2024
Jun 10,2024
0
people found
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Be warned do not trust this company. We agreed to rent a garage and accepted their terms. We were promised a return call and copies of lease. Four days later a second applicant appears and we are asked to make an offer. The lack of ...
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Mar 10,2021
Mar 10,2021
0
people found
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I found Paul to be astonishing! I was offering my seller full asking price with no reduction on survey, despite apron 7K of structural repairs as identified by the surveyor.
Paul told me , he could put the sellers house back on the market, get an ...
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Apr 06, 2021
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(1)
I am sorry that you feel that way Jan.
I am of course engaged by the seller and have an obligation to follow their legal instructions. On this occasion, the seller was not prepared to meet your timing requirements and it was very clear that you were upset over the delay. You made a decision to withdraw rather than provide some additional time.
That choice was yours to make and based upon the wider circumstances I doubt that many would be critical of it. However, you appear to have allowed ...
May 05,2018
May 05,2018
2
people found
this helpful
this helpful
This was the third property we have sold through Clarkes - two at their Arundel office and this latest one through their Bognor Regis branch. We found all the staff we dealt with absolutely superb and professional. They kept us in the loop at all ...
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Comment on agent fees
Their fees were not only very reasonable in our opinion, but entirely justifiable. The property was beautifully marketed with excellent photographs and we were able to accept an offer within two days.
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Feb 04,2018
Feb 04,2018
3
people found
this helpful
this helpful
Do not let out your property through Clarke. We had two properties managed by them between 2012 and 2014. They were hopeless. They let the tenants to trash our properties. First the staffs were very nice and helpful. But, they changed staffs frequently. The managers did not ...
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Comment on agent fees
standard fee
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Aug 19,2015
Aug 19,2015
5
people found
this helpful
this helpful
They always side with the tenant. I am always the last person to know about repairs because they only contacted me when there was a bill to pay. There are always repairs. When I was asked by Clarkes if the tenant could make some changes ...
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What agent could do to change your mind?
He charged the tenant 180 for lease renewal and me 180 for lease renewal. What's that about?Attached Filesnbsp;
Comment on agent fees
He charged the tenant 180 for lease renewal and me 180 for lease renewal. What's that about?
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Apr 24,2015
Apr 24,2015
6
people found
this helpful
this helpful
Just wanted to say that twice I have walked into the Bognor Office and not been acknowledged and furthermore both times I have heard very bad language from the blonde haired guy who I can only assume is a sales staff member as I don't ...
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What agent could do to change your mind?
Stop F'ing and blinding and actually appear to be interested in people.Attached Filesnbsp;
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Oct 27, 2017
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(1)
The big man treated my mother and I like crap. Accused us of lying when he was a compulsive liar himself. Tried to charge us more than he quoted to sell the flat. Constant leaks coming down in mum's flat that she owned . It was aprantley mum's fault even tho it's coming from above. Disgusting language coming from the owner. Crude and vile man. The way he spoke about his in house mortgage advisor. Pervert. Be warned nothing but trouble . ...
Nov 20,2014
Nov 20,2014
4
people found
this helpful
this helpful
Went into Bognor office to ask them where I could find one of their competitors in the town centre as the area is unknown to me. Basically, a very rude member of staff more or less told me to get out of his office with ...
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Feb 10,2014
Feb 10,2014
10
people found
this helpful
this helpful
TENANT's BEWARE! I love the flat I rent from them but I regret the day I ever got involved with Clarke's Letting Agents in Bognor. Most of the staff are lovely and helpful, however there are a few stinkers who ruin it massively for the ...
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Dec 30,2013
Dec 30,2013
9
people found
this helpful
this helpful
Most of the staff I dealt with were very pleasant, but Paul was extremely unpleasant. He was constantly phoning and demanding things which were beyond my control. He had a bullying attitude and showed not the slightest consideration for anyone - not only was he ...
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Nov 22,2013
Nov 22,2013
9
people found
this helpful
this helpful
How this man sleeps at night is any-ones guess. If you want to leave these agents as a landlord forget it. They will try and charge you an extortionate price to do so, just so you can't. They will try every trick in the book. ...
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Sep 09,2013
Sep 09,2013
7
people found
this helpful
this helpful
I found a property online that I liked the look of and decided to give clarkes a ring to sort a viewing. Spoke to a young lad who was very helpful and set up a viewing and gave me info on all the admin charges. ...
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Jul 31,2013
Jul 31,2013
9
people found
this helpful
this helpful
Ive been renting from this estate agents for a while now, about 2 years.
I have had so many problems with the flat im in, from mould to windows needing replaced to paint and many others, for 6 months I had no heating.
Clarkes seem to be ...
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What agent could do to change your mind?
They replace there agents on a monthly basis it seems, cant keep one cause they all suck.Attached Filesnbsp;
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Sep 09,2010
Sep 09,2010
3
people found
this helpful
this helpful
What an amazing estate agent! In less than a month they had not only found the perfect tenant but have given me peace of mind my property is in safe hands. A small team of people that are highly professional yet give the personal touch. ...
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No fees information available
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