0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 07,2014
Feb 07,2014
2
people found
this helpful
this helpful
STAY AWAY FROM ROBINSONS RELOCATION...I had a owe-full experience with Robinsons Relocation. Starting from their Sales Persons visit to receiving my shipment at the destination. I have been a victim of poor and unprofessional service provided by Robinsons Relocation and their partner Writer Relocation.
The sales man came with an iPad to show me a presentation during the initial stage of choosing a relocation company. I have had a very bitter experience with the company since the beginning; the sales manager who came to visit my apartment made all sorts of false promises and showed me a presentation on the iPad which showed what "good care" of the personal items they take, but when I saw how the packing was done I got scared. I have photographic and video evidence to show this. I unfortunatly fell for the lie the guy showed me on his iPad. The actual thing was totally different. 2 unprofessional staff came to pack my items and I was scared they way the items were packed! They did not bring enough packing material to pack delicate items properly...so they had to take my items without packing and they just stuffed my belonging in the truck. My belongings were taken from my place and I was not even given a packing list, I had to chase even for the packing list several times, I had to reschedule another collection as your "professional" staff forgot to pick certain items which was on the list. It is not just one thing but the experience has been so bitter that I will NEVER recommend your company to anyone!I raised my concern to the manager in-charge of the move. But nothing... The fact is also that there was an error made in filling the documents in first place (as the company say that they were not aware of customs document change which were mande) I am sure that this was not the case as their counterpart says that their was an error made by Robinsons, due to this I had to stay in a hotel for over a month and bear unnecessary expense of hotel room, food etc. in a new country. I have sent many emails to a few senior manager in the company but all they did was give excuses. I asked for a compensation to be paid for all financial loss I had to suffer (hotel expenses, rent etc) but I did not get anything. It is shamefull that a company claiming to be on top of the game does not even care about ANY customer service. BEWARE, If you are thinking to use their services...its better to stay miles away as they will not provide services what they promise while grabbing the business .
Our Christmas was ruined because of their unprofessional...I had so much stress, loss of money because of them...so STAY AWAY
The sales man came with an iPad to show me a presentation during the initial stage of choosing a relocation company. I have had a very bitter experience with the company since the beginning; the sales manager who came to visit my apartment made all sorts of false promises and showed me a presentation on the iPad which showed what "good care" of the personal items they take, but when I saw how the packing was done I got scared. I have photographic and video evidence to show this. I unfortunatly fell for the lie the guy showed me on his iPad. The actual thing was totally different. 2 unprofessional staff came to pack my items and I was scared they way the items were packed! They did not bring enough packing material to pack delicate items properly...so they had to take my items without packing and they just stuffed my belonging in the truck. My belongings were taken from my place and I was not even given a packing list, I had to chase even for the packing list several times, I had to reschedule another collection as your "professional" staff forgot to pick certain items which was on the list. It is not just one thing but the experience has been so bitter that I will NEVER recommend your company to anyone!I raised my concern to the manager in-charge of the move. But nothing... The fact is also that there was an error made in filling the documents in first place (as the company say that they were not aware of customs document change which were mande) I am sure that this was not the case as their counterpart says that their was an error made by Robinsons, due to this I had to stay in a hotel for over a month and bear unnecessary expense of hotel room, food etc. in a new country. I have sent many emails to a few senior manager in the company but all they did was give excuses. I asked for a compensation to be paid for all financial loss I had to suffer (hotel expenses, rent etc) but I did not get anything. It is shamefull that a company claiming to be on top of the game does not even care about ANY customer service. BEWARE, If you are thinking to use their services...its better to stay miles away as they will not provide services what they promise while grabbing the business .
Our Christmas was ruined because of their unprofessional...I had so much stress, loss of money because of them...so STAY AWAY
What agent could do to change your mind?
The agent should have paid adequate compensation to prove that they provide good customer service and take care of the customersAttached Filesnbsp;
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Latest Reviews
15th Jan 2018
reviewed by 'apj'
14th Nov 2014
reviewed by 'Aiden'
10th Oct 2014
reviewed by 'Diana'
Opening Hours
Address
Robinsons Relocation Ltd
Nuffield Way
Abingdon
Oxfordshire
OX14 1TN
1235552255
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 15,2018
Jan 15,2018
1
people found
this helpful
this helpful
I used Robinsons to relocate from the USA to the UK. They turned this process into an expensive nightmare. After months of preparation their US agents failed to turn up on the scheduled day to move my belongings. Not only did they fail to turn ...
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Comment on agent fees
Excessive
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Nov 14,2014
Nov 14,2014
2
people found
this helpful
this helpful
We had an excellent experience with Robinsons and we have moved several times to various parts of the world. We have come to trust Robinsons with our move every time since first using them back in the 90's. Our latest move to the USA was ...
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Oct 10,2014
Oct 10,2014
3
people found
this helpful
this helpful
I used Robinsons for my house removal in Sept 2014 and I have to say they were quite excellent. Whilst they were not the cheapest, the quality of service was excellent and I cannot pick fault with what they have delivered for me. I have used ...
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“Having undertaken 5 international moves - our experience with Robinson Relocations ......”
Apr 09,2014
Apr 09,2014
2
people found
this helpful
this helpful
Having undertaken 5 international moves - our experience with Robinson Relocations has been the most costly. Like the previous reviewer indicated - Ms. Durkin arrived with a ipad in hand with what can only be described as a scripted performance in which I was asked to ...
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What agent could do to change your mind?
Provide the service which was described during the initial agent visit. Professional and well trained staff. If quoted that the items would fit in a 40 foot container, then customers should not be charge overage. Correct amount packing materials and appropriate for the different types of furniture. Compensation for late trucks, missing staff etc. Should have had daily management visit to ensure the pack was going to schedule and plan. One phone call and not listening to the clients concerns was unprofessional.Attached Filesnbsp;
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Feb 07,2014
Feb 07,2014
2
people found
this helpful
this helpful
STAY AWAY FROM ROBINSONS RELOCATION...I had a owe-full experience with Robinsons Relocation. Starting from their Sales Persons visit to receiving my shipment at the destination. I have been a victim of poor and unprofessional service provided by Robinsons Relocation and their partner Writer Relocation.
...
read full review
read full review
What agent could do to change your mind?
The agent should have paid adequate compensation to prove that they provide good customer service and take care of the customersAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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