100% lettings valuation accuracy
43% lettings fee satisfaction
Feb 04,2014
Feb 04,2014
5
people found
this helpful
this helpful
Unfortunately the experience we have had with this agent is poor, before we moved in we were assured that there had been a professional clean, no way! A professional does not leave marks on windows dust on shelves rubbish under beds! After several emails to the agent it eventually got cleaned to the standard we expect. a few maintenance issues from day one are still ongoing, we have been in 6 months! we have been charged call out fees and been threatened with if we don't pay we will charge interest and deduct from your deposit, so basically you can't win if you dispute, we are honest people and believe in truths which we don't get from these guys. The agents do not come round, they just send someone in...at a cost very time! we have been told by the agent that they have wasted too much time on us and no longer wish to deal with any issues we raise, we are parents of 4 Uni students who have left home for the first time and because we don't actually live in the house, they will no longer deal with us and will no longer reply to us only to them! I list below our issues...you tell me if we are being overprotective parents
1. Smoke alarm. Never worked
2. Kitchen sink has leaked since day one
3. light fitting in bathroom not working therefore having to bath in the dark
4. property not cleaned - done after several emails!
5. leak in downstairs toilet - carpet replaced but cistern still leaking
a couple of emails to Agent to explain the deposit fees etc.
Now do you think that warrants the agent telling us he is wasting too much time on us?
The property itself and what the landlord has provided in each room is of a high standard its a pity, we can't get the same service from the people that suppose to look after it!
1. Smoke alarm. Never worked
2. Kitchen sink has leaked since day one
3. light fitting in bathroom not working therefore having to bath in the dark
4. property not cleaned - done after several emails!
5. leak in downstairs toilet - carpet replaced but cistern still leaking
a couple of emails to Agent to explain the deposit fees etc.
Now do you think that warrants the agent telling us he is wasting too much time on us?
The property itself and what the landlord has provided in each room is of a high standard its a pity, we can't get the same service from the people that suppose to look after it!
What agent could do to change your mind?
See aboveAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Oct 2016
reviewed by 'Laura'
5th Oct 2016
reviewed by 'KM778'
9th Apr 2015
reviewed by 'Gloucester'
14th Nov 2014
reviewed by 'Amazing'
Opening Hours
Address
Let With Ease
401 Gloucester Road
Horfield,Bristol
City of Bristol
BS7 8TS
01179838383
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 43% | £256 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 4 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 19,2016
Nov 19,2016
1
people found
this helpful
this helpful
I have used letwithease over the last 3 years and have been very pleased with their service and professionalism. They are fair, courteous, and are always willing to help! I would recommend them......
read full review
read full review
Comment on agent fees
Agent fees are good
Was this helpful?
Yes
Yes
Oct 21,2016
Oct 21,2016
4
people found
this helpful
this helpful
Students, please do not use Letwithease! They will try get as much money as possible out of you, there are fees for everything (some of which other letting agencies don't have like fees to change your guarantor), the customer service is poor... I have had ...
read full review
read full review
Comment on agent fees
Ridiculously overpriced
Was this helpful?
Yes
Yes
Oct 05,2016
Oct 05,2016
1
people found
this helpful
this helpful
I have been very happy with the service I have received from LWE, throughout the years. I mostly deal with Jackie and I must commend her professionalism and diligence. I would recommend this company to anyone looking for a reliable letting agent to manage their ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2015
Apr 09,2015
5
people found
this helpful
this helpful
I don't feel this box's text limit is sufficient to fully express my dissatisfaction with this agency and how strongly I would advise people to stay away at all costs.
In short-
I was pressured into moving in on a date a week away being ...
read full review
read full review
What agent could do to change your mind?
Very high fees despite advertising they charge none- lots of hidden charges.Attached Filesnbsp;
Comment on agent fees
Very high fees despite advertising they charge none- lots of hidden charges.
Was this helpful?
Yes
Yes
Nov 14,2014
Nov 14,2014
1
people found
this helpful
this helpful
I found the team to be very helpful throughout the process of finding a new and suitable property, especially Jack Parfitt. It was an easy and informative experience and I would recommend the agency to anybody looking to find a new place to live....
read full review
read full review
Comment on agent fees
I found the fees to be very competitive and the service very good value for money.
Was this helpful?
Yes
Yes
Sep 30,2014
Sep 30,2014
2
people found
this helpful
this helpful
Really poor service when reporting problems whilst renting the property. Twice they entered the property without my consent and both times this gone reported back to letwithease but it still happened. When I checked out I was charged for fixing the washing machine that got ...
read full review
read full review
What agent could do to change your mind?
Really poor service when reporting problems whilst renting the property. Twice they entered the property without my consent and both times this gone reported back to letwithease but it still happened. When I checked out I was charged for fixing the washing machine that got blocked when I was renting the property and I basically got accused of managing to block it in 2 months when I had previously reported problems with it and got ignored. Tried to dispute my deposit but they tried to charge 100 pounds if did it. Would not advise using this letting agency.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 08,2014
Sep 08,2014
2
people found
this helpful
this helpful
On entering the property for the first time the house was covered in dust and debris from work done over summer which delayed our move in date by several months. (No money was refunded to us due to this we were just expected to pay ...
read full review
read full review
What agent could do to change your mind?
I wish they had an ounce of humanity and morality. I paid for a service and received nothing but the bare minimum throughout my time with them.Attached Filesnbsp;
Comment on agent fees
We paid for a garage and received no garage
Was this helpful?
Yes
Yes
Sep 15, 2014
View all comments
(1)
As publisher of this review I wish to take down what has been said due to threat of legal action. Many thanks. ...
Feb 04,2014
Feb 04,2014
5
people found
this helpful
this helpful
Unfortunately the experience we have had with this agent is poor, before we moved in we were assured that there had been a professional clean, no way! A professional does not leave marks on windows dust on shelves rubbish under beds! After several emails to ...
read full review
read full review
What agent could do to change your mind?
See aboveAttached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 20,2013
Oct 20,2013
0
people found
this helpful
this helpful
I am actually quite shocked reading through some of the comments made on here. I don't usually write reviews online but I was genuinely pleased with the customer service I received from Let with ease following my recent move in that I thought I would ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21, 2013
View all comments
(1)
I would like to thank you for this lovely review. We work very hard to offer our clients the best possible service in what is not always the easiest industry in which to work. I am glad you found our service to be good and that you took the time to write this review. Please remember any problems with your property please do not hesitate to contact he team. Our help-desk is open 24 hours a day.
Caroline LIndegaard ...
Aug 25,2013
Aug 25,2013
0
people found
this helpful
this helpful
I was a tenant with let with ease in two different properties for 2 years. I have always found them to be polite, courteous and thorough in their work. Maintenance problems were addressed quickly and we were kept informed of progress at all times. Let with ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19, 2013
View all comments
(1)
Thanks for this lovely review we are very grateful. All our staff team work very hard to offer the best possible standards and are constantly striving to improve still further. It takes time and effort to write a review so we are really pleased that you took the time. ...
Feb 03,2013
Feb 03,2013
0
people found
this helpful
this helpful
I have been a tenant with this company for just under 2 years and have just moved to another house with them. I am shocked to read some of the negative reviews here, my dealings with them have always been positive. Yes we've had problems with ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
