0% sales valuation accuracy
0% sales fee satisfaction
Jan 27,2014
Jan 27,2014
3
people found
this helpful
this helpful
I am amazed at the way this branch operates when I tried to use them to sell my flat. They apparently found cash buyers or investors, all of whom proved to be time wasters. The cash buyer turned out to be a mortgage seeker after all and thus wasted our time for 5 months . It also came to light that this branch is flouting a lot of rules set out by ombudsman. I sent a complaint and gave them 14 days to respond . They don't seem to have a complaint procedure in place as yesterday was the deadline of 14 days and no response. They charge astronomical fees and are supposed to be acting in the best interest of the person who is paying them but yet they breach that code of conduct and act for buyers too, thus making money on both sides. I have looked into this and it seems there is a conflict of interest. That is why I am taking the issue to the ombudsman. They wasted my time with stories after stories. You have to make 10 calls before getting one response. I got the impression that they had the interest of the buyer as priority and yet I was expected to pay over £6000. Crazy way of running a business . I made a mistake of not checking reviews before hiring the services . .
What agent could do to change your mind?
They could have looked at my complaint. Despite me raising several issues I never got a response. I was expected to wait month after month whilst the buyer keeps changing his mind. I asked them to leave the property on the market but this did not happen. No viewing took place and I lost a lot of money because of their negligent way of handling this matter. They turn a blind eye to all issues raised.Attached Filesnbsp;
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Latest Reviews
27th Jan 2014
reviewed by 'Outraged'
18th Jan 2013
reviewed by 'Disgusted'
Opening Hours
Address
Felicity J Lord
4a Ibex House
Maryland Point
Leytonstone Road
Stratford,London
Greater London
E15 1SE
020 8536 0785
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jan 27,2014
Jan 27,2014
3
people found
this helpful
this helpful
I am amazed at the way this branch operates when I tried to use them to sell my flat. They apparently found cash buyers or investors, all of whom proved to be time wasters. The cash buyer turned out to be a mortgage seeker after ...
read full review
read full review
What agent could do to change your mind?
They could have looked at my complaint. Despite me raising several issues I never got a response. I was expected to wait month after month whilst the buyer keeps changing his mind. I asked them to leave the property on the market but this did not happen. No viewing took place and I lost a lot of money because of their negligent way of handling this matter. They turn a blind eye to all issues raised.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 18,2013
Jan 18,2013
7
people found
this helpful
this helpful
Insisted that the vendor would only accept my offer if I used their in-house services for conveyancing and mortgage. Even tried to tell me they'd had a higher offer from someone else who was refusing to use their in-house services, yet still accepted my lower ...
read full review
read full review
What agent could do to change your mind?
They could have been honest with meAttached Filesnbsp;
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
